SUMMARY:

• Talented Program/Project Manager with understanding of PMO best practices and process development.
• Management of global enterprise - level technology initiatives for top tier clients.
• Responsible for understanding the strategic global business needs and requirements of clients and delivering solutions on time and within budget.

CORE COMPETENCIES:

Builds effective relationships to drive execution of programs across functional groups.

Experience applying Agile and Waterfall methodologies to complex system integrations, data warehousing, analytics, e-commerce, localization, multi-tier architecture, portal, tablet, mobile product, services, software and architecture solutions development, SaaS.

Contributed to PMO, compensation strategies, product development, CMMI process, SDLC development, cross functional team management, operations, BI and vendor management.

Accountable for customer-facing presentations; Director/VP globally.

PROFESSIONAL EXPERIENCE:

Confidential, Milpitas, CA

Program Manager, Consultant

Responsibilities:

• Program Manager within Mobility Business Group supporting Operations, Strategy and Planning.
• Supported MBG organizational evolution worldwide; identified and integrated operational requirements within internal Mobility Business Group, including Software Applications, Mobile Internet, Small Cell, WiFi, and cross functional teams (engineering, marketing, sales, quality.)
• Aligned executive level metrics and account interlocks around three-year Mobility strategy.
• Led creation of Executive heat maps and metrics providing snapshot of Mobility product, software and services portfolio, account commitment and revenue forecast.
• Collaborated across organizations to align unified reporting strategies and ramp up business to capitalize on opportunities.
• Coordinated Quarterly Business Reviews meeting structure, cadence and communication for top accounts, internal and customer facing. Facilitated and drove adoption.
• Contributed to day-to-day MBG operational support across organization.
• Program Manager representing WW Services Sales during planning and release of major initiative transforming the way product and services sales plan, measure and pay. Highly complex project ($6M).
• Responsible for tracking and understanding new capabilities impact to Services Sales crediting, territory management, claiming and adjustment, and hierarchy and reporting.
• Built awareness within WW Service Sales GEOs of new capabilities and benefits aligned with overarching enterprise vision and executive strategic priorities.
• Collaboration with cross functional intiative teams, Services Sales GEO’s and business units to understand impact of new capabilities regionally and WW.
• Drove multiple projects forward simultaneously, engaging globally with diverse groups.
• Constructed clear, relevant cutover plans, learning opportunities and communications to achieve successful adoption of critical enterprise systems changes; sales goaling, payment policies and reporting in multi - tiered worldwide system environment.
• Continued WW Services Sales representation in War Room post launch to track issue resolutions supporting successful integration of new capabilities to result in financial savings and operational reduction in cycle times.
• Services Sales representation of initiative extending to FY14; continued strategic planning of capabilities to transform sales coverage, crediting and compensation by standardizing tools, systems, policies and processes.
• Communicated and interacted at all levels within organization to influence adoption.
• Sustained global field service programs that enhance Services Sales processes and Operational excellence.
• Recognized deficiencies in processes and systems and articulated effective alternatives.
• Remained accountable to strategic ramifications of programs that influenced Services Sales.
• Participated in quarterly & annual strategic planning and business portfolio review process.
• Provided cross functional program management in building compensation policies and rules.

Confidential, San Jose, CA

Senior Project Manager

Responsibilities:

• Managed application and product builds, data analysis, and e - commerce strategies for multiple global large sized clients.
• Strategized to support client programs and manage smooth project initiations.
• Negotiated contracts, identified scope/deliverables, and authored statements of work (SOWs).
• Led projects experiencing undefined and evolving scope, technical complexity and management challenge.
• Guided strategic vision of brand digital asset management system analysis on content re-use within organizations for marketing and sales related product imagery and marketing collateral.
• Managed cross functional teams in daily Scrums, executed on development and delivery of solutions in Agile/Extreme programming environment for projects on multiple interdependent tracks to achieve business objectives.
• Focused on business side of multiple functional deliverables to identify opportunities and magnitude of impact. Utilization of change control methodologies.
• Accountable for successful portal, tablet, mobile and product strategy project delivery.
• Responsible for ensuring the team knowledge and understanding of the product vision.
• Collaborated with Resource Manager and discipline leads on resource planning and allocation across projects utilizing MS Project Server.
• Responsible for upholding standards, best practices methods and adoption of new systems.
• Responsible for relationships with client s project team.
• Managed internal team, allocation and leveling of resources, forecasting, risk assessment.
• Contributed to Project Management processes and adoption of best practices.

Confidential, San Francisco, CA

Deployment / Project Manager

Responsibilities:

• Established project plans for implementations including project deliverables, risks, detailed deployment timeline, and project success criteria. Ensured appropriate resources allocated both internally and externally to meet/exceed project expectations.
• Primary point of contact to client during implementations for all work related to project plan.
• Managed integration of product recommendation solutions, client-side JavaScript, to client ecommerce sites according to project plan.
• Reviewed overall project status with assigned clients, third party vendors and internal team on reoccurring basis leading to acceptance, release and pass off to Client Services and Operations for continued support, e.g., discounted and ad hoc updated pricing features.
• Identified enhancements for future release cycles, captured requirements and estimated LOE. Developed strategies with Product Manager to develop innovative product features.
• Developed deployment and change management processes gaining business and executive buy in to result in operational improvements, standardization and fiscal optimization.

Confidential, San Francisco, CA

Senior Project Manager, Consultant

Responsibilities:

• Hired as Senior Project Manager, IT Marketing, to plan and lead development of reporting, data and business intelligence during implementation of a Branded Credit Card to drive loyalty. Additionally, planned and led phased rollout of eMail Modeling JavaScript solution to all brands.
• Collaborated with business groups and SME s to gain credit card reporting requirements.
• Created project plan including risks, scope verification, schedule, QA plan and use cases.
• Developed plan and schedule for phased delivery of eMail Modeling solution to all brands.
• Guided development of eMail Modeling Java solution aligning Operations support process.
• Provided EVM status at weekly IT Marketing steering committee meeting (CIO and others).

Confidential, San Francisco, CA

Senior Project Manager, Consultant

Responsibilities:

• Hired as Senior Project Manager to plan and lead software, application and portal development, release and lead training for adoption of critical enterprise systems; marketing campaign activity ordering e - commerce system, financial allocation system and reporting in multi-tiered worldwide environment. ROI analytics for marketing spends against campaigns and activities.
• Took charge of ongoing projects experiencing progressively difficult scope, technical complexity and management challenge.
• Authored BRD capturing evolving feature requirements in compliance with channel partners, global and localized perspective.
• Constructed revised project plan based on LOE, budget, timeframe, resource availability and executive mandated business priorities.
• Improved Operations introducing Change Management Process assessing impact to baseline.
• Developed solutions within interdependent tracks for concurrent releases. Maximized utilization of resources and tracked multiple release cycles (iterations, Agile) to baseline.
• Managed vendor web service data integrations to support data warehousing, BI and complex portfolio management of SaaS applications with data integrations to Client/Server systems.
• Established setup of controlled test environments and led cleanup crew, including software testing, bug scrubs, and definition of rework priorities.
• Successfully conducted user training sessions catered to specific features and country/region.

Confidential, San Francisco, CA

Project Manager

Responsibilities:

• Advanced into new role leading Industry Marketing Initiative to develop global strategic vision.
• Collaborated with Executive staff, Industry leaders, team members, and communication specialists to define vision, introduction and plan driving adoption of policies and process supporting cross divisional industry suites initiative across channel partners and extended global organization.
• Coordinated Industry Suites summit hosting worldwide stakeholders and SME’s to collaborate and introduce product portfolio standards for 120+ products and adopt governance on bundling, e.g. suites, industry and channel compliance and pricing discounting.
• Drove efforts with suite SME’s to resolve localization and channel issues around authorization, pricing, revenue compensation, pricing, licensing, legal, support, channel training and marketing support, GTM, subscription, customer support, compensation incentives, performance tracking, e-commerce, customer experience and development of product portfolio.
• Authored and introduced Industry Suites Policy Comprehensive Book to drive adoption of cross divisional suites initiative across verticals and extended global organization.

Confidential, San Francisco, CA

Senior Producer Consultant

Responsibilities:

• Led internet, e - commerce, data warehousing and intranet development for newly approved X-Stop medical device in compliance with regulations on branding, copy and data integrations.
• Identified scope, priorities, created/maintained master project plan and strategically aligned improvement efforts for medical site introduction of X-Stop device.
• Managed build and established/maintained project communications, documentation, frameworks, creative composites, copy and executive presentations.
• Planned and executed project schedules, action items, risk assessments & mitigations focused on integration of business systems for successful delivery of solution.
• Integrated process improvements for Online/Website environments aligning with services.

Confidential, Mill Valley, CA

Senior Project Manager

Responsibilities:

• Led SaaS/ASP J2EE projects implementing standard and customized enterprise software features for corporate and localized micro sites to multi-tenant environment.
• Prepared project cost estimates for sales team; constructed and reviewed SOWs for accuracy.
• Managed multiple projects (5+ projects), conducted requirements gathering sessions with the client to produce MS Project Plan, MS Visio wire frames and project support documents.
• Captured and evaluated customized feature requirements for integration into standard product portfolio offering.
• Collaborated with technical disciplines ensuring alignment to data warehousing, application servers, e-commerce, Java programming and localized Web solutions.
• Deployed guided selling, content management systems, portals, catalogues, e-commerce ordering and payment systems, lead management, promotions and front-end enhancements.
• Adhering to project management methodologies (Agile, Scrum and Waterfall) monitored software processing through the various project stages to final delivery and acceptance.

Confidential, San Jose, CA

Project Manager

Responsibilities:

• Developed framework for large-scale technology implementations; responsible for master scheduling, multi-site implementation logistics, testing strategies and customer acceptance.
• Simultaneously managed service implementations of large scale customer IT management projects:
• Server consolidation plans and migration of data to support data warehousing requirements.
• Network hardware/software upgrades, Re-IP of environment, establishment of VPN tunnels Desktop services (Anti-Virus, Backup Software, Asset tracking tools, BigFix, etc). Hosted Exchange (messaging migration to Microsoft Exchange from other platforms).
• Managed internal/external teams; tracked status, obtained customer approval at milestones.
• Delivered project presentations to executive stakeholders for gate reviews and plan acceptance. Built strong customer relationships & effectively managed business and technical customer relationships throughout the timeline of a project.
• Directed critical service cut over and executed customer adoption and utilization strategy.
• Six Sigma developments resulted in operational improvement, service portfolio standardization and fiscal optimization.

Confidential, Brisbane, CA

Project Manager

Responsibilities:

• Managed initiative to develop standardized analysis reports of online sales and market trends.
• Gained Executive mandated standardized requirements supporting product sales, market trends and new channels analytics.
• Collaborated with e-business stakeholders, marketing and IT teams to develop data warehousing diagrams, monitor development, QA and deployment of online product promotions and analytics. Utilized success criteria to track and report adoption.
• Identified vendor dependencies, requirements and deliverables.
• Conducted meetings with retail product division stakeholders, marketing, creative, IT and QA teams to maintain up-to-date reporting development, change requests and communicate executive mandates.
• Reviewed work ensuring QA standards and best practices adhered to in advance of submission to QA and UAT; gained leadership team adoption prior to release.