SUMMARY

• A certified, decisive, action - oriented, and results program/project manager with over fifteen years of experience that oversaw demonstrated competencies in the following areas:
• Project Management, Performance Mastery Design, Capability Maturity Model, Process Development, Agile (SCRUM)/waterfall project management principles, Project Metric Development & Performance Reporting, and Project Data Analysis (Schedule/Budget Variances). Designed and managed project management offices (PMO) with concentration on risk management, developing project scope (budgets, timelines and delivery dates), requirements definition, change management, and sub-contractor management for the following area: Staff augmentation, Infrastructure Migration, Software Development and Acquisitions.
• A very focused professional leader with demonstrated abilities to lead and navigate all aspects of complex projects, IT Teams, and SW Engineering Teams through the full project and software life cycle. Outstanding talents in team building, team consensus, budget management, customer relationships, cost avoidance, continuous design improvements and conducting status meetings and customer reviews, and is driven by new challenges and desire to be successful in all
• Develop, design and present program options and recommendations to executive leadership, provide framework for strategic program and project decisions.
• Develop and maintain project master schedule for program estimates via Microsoft project.
• Manage and develop project and program performance metrics and measures track risk, issues and milestones.
• Develop executive level dashboards, progress reports and scheduling support of project resources.
• Perform Project Managers assessment and evaluations.
• Oversee and direct the project teams and undertake strategy creation for contingency planning & risk mitigation.
• Lead in the role of facilitators and coaches to guide project managers and their teams to achieve strategic goals of the program.
• Manage the stakeholder, benefits and governance objective.
• Manage the implementation of a strategy and realization of benefits like growth, productivity or bottom line results.
• Select and prioritize, link and align the projects within the program along with their structural dependencies to help achieve optimum benefits of the program.
• Develop Projects formal change management process.
• Manage executive sponsors for schedule, budget, and quality of all program elements.
• Lead high-level sessions for program plan and schedule development.
• Reviews/approves project plans for conformance to program strategy and program plan and schedule.
• Act as the communications conduit to executive sponsors and program steering committee and conducts periodic briefings/status updates.
• Escalates decisions to executive sponsors as necessary.
• Finance & Budget Management (Range 1-74 million)
• Manage, coordinate, and participate in the development of annual budges
• Prepared budget revenue projections, analyze revenue and expenditures variances
• Implemented, monitored, and evaluate budget policies and procedures, and make recommendations as necessary provided finance oversight of project and program
• Policy Development, Strategic Planning, and Operations Management
• Develop, design and present short term long term goals and strategies for various projects/programs and address development issues
• Evaluate internal operations and procedures with the program/project to increase proficiency among teams
• Develop, implement, evaluates and updates work, business and strategic plans: coordinate and manage all measurement assessments models and countermeasures to assure compliance with meaningful regulations
• Develop and provides administrative oversight, CMMI and Best practices guidance: execute personnel management functions for staff and develop statement of work (SOW) related to project/program needs

TECHNICAL SKILLS

• Project Leadership
• Project Execution (multiple Projects)
• Risk Assessment
• Define Requirements
• Software Development Life Cycle (SDLC)
• Strategic Plan/Roadmap
• Waterfall Project Management
• Agile Project Management/SCRUM
• Organizational Analysis
• Microsoft Office Tools (Word, Excel, Project
• Power Point, Visio and Microsoft SharePoint)
• Citrix Go To Meeting/LiveMeeting
• Customer Service Management
• CA Clarity™ PPM

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior Program/Project Manager

Responsibilities:

• Manages the program budget. This includes understanding and validating estimates, cost variance tracking, and managing project resources effectively
• Provides clear and concise program communication; both written and verbal
• Facilitates/manages program communications and stakeholder, client and project team expectationsSkills/Experience
• In addition to duties of Program Leader, responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project. May communicate with a Senior Project Manager, Functional Area Manager, or other Program Managers regarding status of specific projects.
• Prioritize issues with the help of Business SME, BSA, and Build Lead. Ensure most critical issues are worked first, preventing system testing from being dramatically slowed or stopped due to issues. .Follow-up with tactical team as necessary
• Proactively identifying, reporting, and managing risk. (risk assessment, owner, mitigation strategy)
• Ensure processes are in place to manage project issues. (identification, assignment, tracking, resolution)

Confidential, Atlanta, GA

Program Manager

Responsibilities:

• Governance: Defined roles and responsibilities, and providing oversight for the program components Confidential Koch
• Management: Planned and administered both projects and the overall program for Georgia Pacific paper products
• Financial management: Implemented a specific fiscal practices and controls to ensure program variance is no more than 10+/-
• Infrastructure: Ensured program office, technology, and other factors in the work environment supports the program effort
• Planning: responsible for strategic plan for the paper products for Georgia Pacific and ensured that these are aligned with Koch's Objective
• Worked with component Program Manager to identify and resolve resource constraints and/or conflicts that affect multiple projects within the program.
• Provided input for reconciliation of project Authorization For Expenditure, (AFE).
• Ensured processes are in place to manage quality, including deliverable reviews / signoff and appropriate testing.
• Articulated resource / skill needs; working with Resource Managers to ensure efficient resource utilization; elevating resource ‘shortage’ issues.
• Ensured adequate communication to the Steering Committee, stakeholders and to the project team regarding status, issues, and risks.
• Prioritized issues with the help of Business SME, BSA, and Build Lead. Ensure most critical issues are worked first, preventing system testing from being dramatically slowed or stopped due to issues. .Follow-up with tactical team as necessary
• Ensured processes are in place to manage project issues. (identification, assignment, tracking, resolution)
• Ensured documents are Confidential the appropriate level of detail for the intended audience.
• Defined the overall project ‘approach’.

Confidential, Atlanta, GA

Program Manager

Responsibilities:

• Managed SRA's Civil Sector Program Management activities to include a $74M contract Confidential the IRS, Joint Operations Center 30 on-site support staff (plus ~10 subs).
• Led the development of and managed the execution of plans, schedules, budget, communication, status reports and deliverables for work stream(s) ; ensured project tasks, timelines, scope and resources are properly maintained, and provided general oversight and leadership to project teams for the successful execution of project activities.
• Defined and initiated projects, and assign project managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Developed and implemented project strategies that align with strategic Initiatives through communication and collaboration with project stakeholders; established, manages and collaborates with technical and functional project teams comprised of ITS staff, directors, managers, project leads, analysts and business managers/ analysts.
• Directed the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Managed transition of client from Solutions Implementation to Client Support.
• Develop core project management deliverables as required; develop preliminary and detailed work effort estimates; develop and maintain the Project Definition Document (PDD), the Work Breakdown Structure (WBS), the detailed Project Schedule, Communications and Change Management Strategy and Plan and Risk Management Plan.
• Managed the development and maintenance of implementation portions of project.
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Liaised with business owners to identify requirements and service level goals for new initiatives.
• Managed financial processes including budgeting, strategic and operational planning, and forecasting.
• Provided feedback with various project advisory and steering committees including but not limited to the IT/Business Directors; coordinate the recommendation, development, implementation and maintenance of PMO business processes and procedures.
• Directed the activities of six project managers in geographically-dispersed team members in the following areas:

Confidential, Washington DC

Assistant Staff Manager

Responsibilities:

• Responsible for overall customer contact process for Telecommunications Relay Services, (TRS)
• Provided in depth analysis of customer service results and managed client disputes
• Served as Confidential ’s Relay National Customer Contact Manager

Confidential, Washington DC

Resource Manager

Responsibilities:

• Migrated contact center’s performance level from a Tier III performer to a Tier I by identifying key training needs as specified by customer contact metrics.
• Communicated yearly compliance issues, i.e., EO/AA, ADA and Code of Conduct.
• Facilitate resolution of technical issues and act as point of contact for vendor support for 3rd party hardware, software, systems, and services provided to internal customers
• Developed and conducted on-going employee, management awareness and education initiatives of the IT Disaster Recovery program.