SUMMARY

• Directed a team of 5 - 10 Senior Information Assurance personnel to pre-configure, ship, track, and install over $25 Million in Information Assurance equipment for both the Navy/Marine Corps Intranet (NMCI) remote installation teams, and the San Diego metro installation teams.
• Directed a team of 21 Information Technology professionals during the RIMPAC 2012 “high-tempo” Naval Exercise. Created and developed position descriptions, assigned work according to personnel experience, authorized time-off, and wrote performance reviews and awards. Awarded Letter of Commendation from Vice Admiral for job well-done.
• As High-Speed Data Help Desk (HSD) Team Leader, directed and managed a team of 55 Information Technology personnel. As Team Leader, assisted Team Managers in handling call escalations requiring additional expertise using the ICOMS database, all Microsoft Windows platforms, and Network Diagnostics.
• As Web Developer, created and implemented the 3rd Fleet Joint Manning Document (JMD) billet database for the " Confidential " Web Portal; Created 1,000 billets and added over 15,000 field entries. A 12-month project completed 60 days ahead of schedule.

PROFESSIONAL EXPERIENCE

Confidential

Technical Services Manager

Responsibilities:

• While onboard only five short months, led and directed a dynamic team of 12 highly-skilled System Engineers, three Help Desk Engineers, and one Project Manager
• Worked closely with the Project Manager to keep all tasks and projects assigned moving forward, meeting and/or exceeding customer deadlines and expectations
• Interviewed numerous IT personnel for employment
• Wrote several annual employee performance reviews
• Counseled employees as necessary
• Motivated team to meet weekly billable requirements
• Led weekly Director’s, Engineering, and Production meetings
• Granted salary increases/bonuses
• IT Resource is a great company to work for - period. I thoroughly enjoyed my position as technical Services Manager and felt honored to has been selected for the role. Unfortunately, due to two consecutive quarters of low revenue, IT Resource was reluctantly forced to dissolve my position; laying-me-off in the process

Confidential, San Diego

Chief Information Management Officer

Responsibilities:

• The “Go-To” Information Management and Web Development expert to both the Fleet Commander, and Deputy Commander for all collaborative information flow in and out of the U.S. Navy’s 3rd Fleet Naval Complex.
• Spearheaded and led the implementation of the C3F Collaboration at Sea (CaS) and CENTRIX Four Eyes (CFE) web portal projects; aligning with three Naval Maritime Operation Centers (MOCs). Led and chaired all Information Management Weekly Working Groups and weekly Knowledge Management Working Groups in the development and continued implementation and operation C3F MOC processes and procedures to support the Fleet Commander’s Decision Implementation Cycle.
• Developed all U.S. Naval Exercise Information Management (IM) Plans for multiple highly complex U.S. Naval Exercises; RIMPAC 2012/2014, Terminal Fury 2012, TALISMAN SABER 2013, VALIANT SHIELD 2012, and numerous additional Joint Task Force Exercises (JTFEXs). Each document laid-out critical and tedious step-by-step information flow and guidance to successfully implement, direct, and wrap-up each exercise from start to finish. Most Naval Exercises consisted of three Carrier Strike Groups including 45 U.S. and Coalition Ships, Air Wings, and 70,000+ U.S. and Multi-National personnel.
• Directed a team of 21 Information Technology professionals during the RIMPAC 2012 “high-tempo” Naval Exercise. Created and developed position descriptions, assigned work according to personnel experience, authorized time-off, and wrote performance reviews and awards accordingly. Received Letter of Commendation from Vice Admiral for job well-done.
• Led and directed all Information/Knowledge Management Weekly Work Groups and hosted conference calls in support of three RIMPAC Naval Exercise Projects: Each a "Two Year" project from start to finish.
• As Project Manager, developed and implemented RIMPAC 2012/2014 trifold - a classified single-source document from which to base VoIP, VTC, IP Communications, Classified Login information, and policies/procedures. dis reference document assisted staffs in establishing quick and easy access to data, maintained reliable communications, and sped-up the time required for pre-exercise work-ups.

Confidential, San Diego

Chief Information Management Officer

Responsibilities:

• Developed all U.S. Naval Exercise Information Management (IM) Plans for multiple highly complex U.S. Naval Exercises; RIMPAC 2010, Terminal Fury 2008/2010, TALISMAN SABER 2007/2009/2011, VALIANT SHIELD 2008/2010, and numerous additional Joint Task Force Exercises (JTFEXs). Each document laid-out critical and tedious step-by-step information flow and guidance to successfully implement, direct, and wrap-up each exercise from start to finish. Most Naval Exercises consisted of three Carrier Strike Groups including 45 U.S. and Coalition Ships, Air Wings, and 70,000+ U.S. and Multi-National personnel.
• Led and directed all Information Management and Knowledge Management Weekly Work Groups, and hosted numerous conference calls in support of TALISMAN SABER 2007/2009/2011, TERMINAL FURY 2008/2010 and VALIANT SHIELD 2008/2010 Exercise Projects: Each a "One Year" project from start to finish.
• Directed the coordination of the Joint Forces Command Mobile Training Team to conduct one week of Collaboration training for the entire C3F and Joint Force Staff in support of preparations for U.S. Naval exercise TERMINAL FURY 20010/2012.

Confidential

Analyst/Systems Engineer

Responsibilities:

• SAIC Security Operations Center (SOC) IA Analyst. Monitored and analyzed the SOC Data Center’s security posture using data collected from Check Point Firewalls, Proventia Intrusion Detection Systems, Site Protector Traffic Analysis Monitors, and Event Management Systems. Identified potential threats and vulnerabilities to the Data Center and its hosted systems. Identified security breaches and intrusions, initiated alerts and recovery actions, and participated in computer incident response team and forensics analysis activities. Responsible for analyzing and validating the Network and Host-based Intrusion Detection Systems to ensure proper operational readiness. Managed the eEye Retina scanning process which led to resolution and mitigation of CAT 1 through CAT IV vulnerabilities.
• Directed an accomplished team of 5-10 Senior Information Assurance professionals to purchase, pre-configure, ship, track, and install over $25 Million in Information Assurance equipment for both the Navy/Marine Corps Intranet (NMCI) remote installation teams, and the San Diego metro installation teams.
• Reviewed and approved time cards, managed performance objectives, accomplishments and awards, interviewed candidates, and developed position descriptions.
• Unpacked, assembled, preconfigured, tested, and shipped Netscreen 5200s, 500s, 208s, 204s, 5XT/XPs, Symantec IDSs, SUN Servers, and FOUNDRY equipment.

Confidential

Information Assurance (IA) Project Manager

Responsibilities:

• As Legacy Project Manager, identified, tracked and implemented change management procedures for over 1,300 quarantined IA legacy applications. Implemented Commercial-Off-The-Shelf (COTS) software in place of older quarantined applications. A 14-month project completed four months ahead of schedule, resulting in timely change management response, approval, and seat-rollout.
• As Tier 3 Systems Specialist, provided technical support to Fortune 500 Corporations using Websense product integrations. Effectively handled complex technical product support calls using proactive customer service and call-control, resulting in increased product penetration and customer retention.
• As High-Speed Data (HSD) Team Leader, directed and managed a team of 55 Information Technology professionals. Assisted Team Managers in handling call escalations requiring additional expertise using the ICOMS database, DNS, all Microsoft Windows platforms and Network Diagnostics.

Confidential

Administrative Officer/Department Head

Responsibilities:

• Supervisory experience ranged from directing a diverse staff of 35 personnel as the Customer Care Director, to more than one hundred staff and student personnel as Training Coordinator/Administrative Department Head.
• Coordinated work schedules, managed and delegated workflow, evaluated, corrected, and trained personnel.
• Provided full-range of assistance to Commanders, Commanding Officers, Executive Officers, and Department Heads. Flag-level (Admiral/General) Executive Interface.
• Transformed four Customer Service Departments into highly effective operating environments. Rapidly assessed support requirements, and aligned all functions to the highest standards. Received Commendation Medal for superior performance.
• Demonstrated written excellence through drafting "hundreds" of annual/semi-annual performance evaluations, numerous reports, briefings, and more than 300 operating procedures and directives. Awarded Achievement Medal for superior performance.
• Created and implemented a comprehensive and practical Customer Service Training Curriculum that was incorporated and into all subordinate commands by Commander Naval Air Force, U.S. Pacific Fleet.
• As Training Coordinator for three separate organizations, conducted annual, monthly, and weekly training resulting in numerous personnel promotions. Received Letter of Commendation for outstanding performance.
• Spearheaded a smooth organizational transition by staffing and starting-up an administrative department during an organizational merger. Received Commendation Award for outstanding performance.