SUMMARY

• 13 years of progressive, proven experience and education as a Business Analyst. Key skill strengths in requirements gathering, /test case definitions, SDLC planning and delivery.
• Progressive training and experience in the areas of Agile development, business process analysis, SDLC, ALM/PLM, Use Case methodologies
• Core fundamental understanding of API, eCommerce input/output data integration channels and enterprise application/database environments
• Strong documentation skills and project artifact generation (functional/non - functional requirements, application design, mock-ups, process flows, data analysis, as is-to be gap analysis)
• Meeting and communication management for IT internal and remote location resources. Articulate and able to communicate my thoughts effectively for others.
• Defect prioritization and management Key liaison direct to client and vendor resources.
• Ad Hoc data analysis, report generation and data presentation using multiple software tools and applications.

TECHNICAL SKILLS

• Agile Sprint Methodology
• Product Owner/Scrum Master Team Lead
• Build Deployment Change Control
• Project Sizing for Planning, Velocity management
• Project Documentation
• UML Standards
• Analysis, Requirements Definition, Retrospective Reviews, Planning, Testing, Implementation
• SharePoint, TFS, QMS, Sales Force, Version One
• Communication and Presentation
• Project kickoffs, Delivery timelines, Facilitate Joint application design sessioning
• Customer Status and delivery expectation management
• Agile development and QA/UAT testing cycles
• Analysis and Tools
• Data Mining and Analytics
• As Is- To Be Gap Analysis
• Defect Management and Prioritization
• Sprint Retrospective Reviews

PROFESSIONAL EXPERIENCE

Confidential, Lauderdale, FL

Senior Business Analyst/Project Manager- Permanent

Responsibilities:

• Client Facing Representative facilitating new implementations and existing functionality enhancements for approximately 18 clients
• Team Lead (8 resources) for Agile Sprints cycling on 3 week iterations
• Responsible for Sprint Planning, Daily Scrum and Sprint Retrospectives
• Responsible for projects ranging in size 28-1200 hours
• Requirements Gathering and Use/Test case definitions for robust Windows.net Order Entry Application platform and 3rd party vendor integrations, web service calls, client Gateways and associated SSRS reporting analytics
• Build Deployment Management for 4 environments and separate change control cycles - Dev/QA/UAT/Production

Confidential

Senior Business Analyst/Project Manager- Contract

Responsibilities:

• Facilitate pharmaceutical marketing initiatives for new and existing program/product rollouts to market requiring data capture and analytics
• Responsible for projects ranging in size 15-150 hours rolled out in monthly cycles with bi-weekly sprints
• Windows.net CRM Application setups, blended IE environments, feed automations and associated SSRS reporting analytics
• Offshore collaboration on a daily basis with QA and Development resources
• Responsible for end to end cycle of analysis, definition, planning, testing and implementation
• Completion of Requirements analysis and definition for migration and integration of HR Compensation/Payroll systems to support the Randstad acquisition of Technisource and Spherion Recruiting and Staffing companies
• Heavy involvement on a day to day basis with system users, administrators and developers in daily scrum sessions to work through defect backlog and manage the scope, expectations and critical path
• Responsible for all business analyst duties as well as facilitation of iterative QA testing
• Informatica and SQL are primary tools as well as the standard Visio, Word and Excel tools needed to perform all other duties
• Developed Initial ROM Project Request process for ongoing use by the PMO organization which included risk/complexity/cost assessment matrix for executive decision making analysis
• Responsible for generation of project artifacts such as Charter, Business Case, Detailed (Functional/Non-Functional) Requirements, SharePoint documentation
• Management for six small to medium sized projects est. at $750K
• Persistent team dialogue and relationship with users and technical services. Heavy involvement and input in the solution design process. SQL querying and analysis.

Confidential, Ohio

Lead IT Business/Systems Analyst- Permanent

Responsibilities:

• Lead analyst for Agile development in the North America supply chain planning/deployment applications/network infrastructure
• Lead analyst/Project Manager for North America Contact Center applications. SQL DB troubleshooting, querying, data validation analysis
• Research and recommend solutions and vendors for executive review and decision making
• Release and Change Manager adhering to ITIL compliance (release scheduling, enhancements, UI designs, system integrations)
• Third party technical vendor Management (IT Helpdesk Incident prioritizations, defect management, resource procurement, process definition and documentation)
• Responsible for all documentation, training and pre/post implementation testing as it relates to Release/Change Management (new applications, integrations, migrations)
• Responsible for functional/non-functional requirements traceability (e.g. Process Flow diagrams, Swim Lane Diagrams)
• EDI vendor set-up and onboarding/offboarding- ASN monitoring (850, 860, 856), ANSIX12 format error identification/resolution
• Technical subject matter expert. Responsible for technical configuration management, development requirements and technical defect identification/troubleshooting for enterprise distributed environment
• Coordinated and led release planning, sprint planning, and story point meetings for IT development team.
• Defined and managed UAT as part of cross-functional development team
• Conducted internal stakeholder interviews to elicit potential requirements as defined by customer support, training, product management, and executive teams
• Technical BA for Legacy platform migration to Ecommerce Solution (Log-Net) for Logistics/Supply Chain
• Technical BA for Legacy migration to Enterprise solution (Verizon/Verint Witness 360) for Contact Center Infrastructure through Agile development
• Coordinated development and implementation of Business Intelligence tools using SharePoint, IBM OmniFind and Robohelp
• Supported company move to MS Active Directory and security implementation for contact center organization (3000 users)
• Setup and coordinated training for the business and IT for all of the above
• Supply Chain Award recipient (2 years) for most valuable contributor in high profile projects
• KPI Dashboard application development for transportation and planning executive review, quantifying the cost of inventory/ transit discrepancies
• Data fail point identification in infrastructure and quantified financial impact of these fails to chargeback vendor(s) and/or departments/locations
• 2006 10% Bonus for Top Performance in IT North Americas organization