PROFESSIONAL PROFILE:

Entrepreneurial consulting firms and government agencies. A record of success in management, projects, business and process improvement. An efficiency - centered and people-oriented leader - with the proven ability to plan with vision, motivate teams, and exceed expectations.

PROFESSIONAL EXPERIENCE INCLUDES:

Program / Project Management

Budgeting and Forecasting

Resource and Allocation Management

Process Improvement / Standardization

Information Technology

Finance

Retail / Supply Chain

Insurance

WORK EXPERIENCE:

Confidential

PROGRAM MANAGER / SENIOR PROJECT MANAGER

Responsibilities:

• Responsible for building and managing 6 strategic workstreams and leads, including comprehensive roadmap and program workbook.
• Building and implementing account execution plans for Top 30 revenue clients.
• Identification and prioritization of strategic initiatives. Planning, tracking and managing program workstreams and roadmap
• Tracking, managing and reporting: Workstream tasks and status, Risks/Actions/Issues/Decisions, Contacts and Governance, Status Reporting
• Plan of Record, Roadmap, Workplans, RAID, Roster, RACI, Artifacts, Executive Sales and Program Reports, Account Planning, Wins Tracker

Confidential

PROGRAM MANAGER / SENIOR PROJECT MANAGER

Responsibilities:

• Initiatives included enhancements and automation of compensation calculations.
• Senior PM for nation-wide implementation of IBM Varicent Sales Performance Management system.
• Additionally, an enterprise-wide ADP Manager Self-Service portal for all Confidential managers.
• Identification and prioritization of Commissions initiatives. Planning, tracking and managing program roadmap; project alignment, resource management and program budget/financials
• Execution of PMP methodologies. Includes project life-cycle, risk and issue management, change management, reporting and lessons learned
• Project Plans, Budget analysis/forecasting, Status presentations and reports, Implementation plans, Test plans and QA tracking

SENIOR PROJECT MANAGER / PROGRAM MANAGER

Confidential

Responsibilities:

• Goals were to improve invoicing process to reduce payment cycle time; improve billing staff efficiency by streamlining data extraction and invoice calculation processes.
• Included development, configuration and implementation of multiple applications, integrations and data stores.
• Initially, averaged 6-8 concurrent projects which included Oracle, PeopleSoft and SQL technologies.
• Program Manager: Induction and planning of Global Financial Systems projects through the Business Services Group and PMO. Included analysis, monitoring and reporting of program activities, status and support
• Project Manager: Execution of PMP methodologies. Included project life-cycle, risk and issue management, change management, lessons learned and asset organization
• Project Assets: Project Plans (MSPS, MPP, PWA), Budget analysis/forecasting, Multi-Tiered Status Meetings, Executive Status Reporting, Scope/Issue/Risk/Change management documentation

Confidential

SENIOR PROJECT MANAGER / PROGRAM MANAGER

Responsibilities:

• Responsible for developing Global PMO and Service Process Improvements in fast-paced and changing global environments.
• Resource management included 20+ matrix resources across 6 continents.
• Identified, procured and implemented a major global project management application in 6-months.
• Developed, integrated and managed process improvements, which included process streamlining, automation, business standardization and systems integration.
• Development: Creating, standardizing and implementing PM methodologies.
• Included project life-cycle, risk and issue management, change management, lessons learned, document management
• Management: Managing, tracking, reporting and supporting PM enterprise, including status, quality, KPI’s, and technical services; 100+ active projects.
• Supporting/Enhancing SharePoint PMO collaboration sites
• Project Manager for prioritized executive initiatives, including Program Management overhaul, Project and Program financial profitability and PM Methodologies

Confidential

SENIOR PROJECT MANAGER / PROJECT MANAGER / BUSINESS ANALYST

Responsibilities:

• Technology Operations transformation, utilizing Six Sigma, improving operational effectiveness and standardize systems/processes/metrics.
• Managed operating center and systems consolidations, which included 6 operating centers and 20+ project teams across the country
• Responsible for managing an average of 7 concurrent projects, utilizing resources from 8+ matrix teams, located in multiple countries.
• Implementation projects included custom system modifications, EDI transaction development and data interchange set-ups
• Project Life-Cycle and PMO management, budget analysis/forecasting and executive reporting.

Confidential

DEPARTMENT MANAGER/ PROJECT MANAGER

Technologies: .NET, Java / J2E, Flex, Visual Basic, COBOL, Cognos 8, 4GL and Informix

Responsibilities:

• Managed a team of 4 client specialists with a total budget of 1.2 million dollars
• Successfully relocated over 600 clients; held education seminars and procured resources and services
• Utilized Oracle technology for customer relationship management tool
• Designed, built and managed a project management web-portal utilizing SharePoint Server 2007 (MOSS) for the Quality of Life Initiative which involved the relocation of 4,042 residents from 15 different communities.
• Site objectives and requirements elicitation; validation from subject matter experts and stakeholders
• Design strategy, architecture and page taxonomy, including community, program and functional area pages
• Reporting/Scorecard: Executive dashboard and community performance dashboards

Confidential

PROJECT MANAGER / BUSINESS ANALYST

Responsibilities:

• Project charter, scope statement, timeline, milestones, work breakdown structure, dependencies, change requests, risks/issues, work hours, cost estimates/forecasting; preparation and maintenance of project plans
• Site requirements elicitation from subject matter experts and stakeholders for Customer Requirements Document through workshops with project team, subject matter experts (SME), stakeholders and end users
• Managed and facilitated status/team meetings including detailed agendas, minutes, action items and demos. Identification of critical risks/issues. Communicated critical issues and action items with stakeholders
• Design strategy, solution architecture, page taxonomy, wire frames; designed and established user admin functional specifications and security rules specification; graphical user interface (GUI) branding

Confidential

PROJECT MANAGER / BUSINESS ANALYST

Responsibilities:

• Business Management/Process Improvement: Responsible for reducing specialty lines outstanding debt and increasing cash flow through process improvement, business standardization, and business intelligence
• Assumed sole responsibility for 6 outstanding cash/debt processors
• Business Intelligence/Reporting: Created and analyzed high-risk debt data; participated in creation of weekly quality reports with VP of Billing and Collections
• Worked with management to analyze employee performance; created scoring matrix; responsible for the decisions to reduce staff by 10%
• Wrote and/or reviewed 81 Standard Operating Procedures (SOP) for job duties and process flows

Confidential

BUSINESS ANALYST / PROGRAM LEAD / FINANCIAL ANALYST

Responsibilities:

• Analyzed U.S. and Global Specialty Lines business, reported and validated commercial transactions
• Created, analyzed and reported financial data, proformas and equity statements on premium, losses, loss frequency/severity, earnings, business performance and growth
• Underwriter Liaison - Processed Global Surplus and Inter-Company Facultative Reinsurance Transactions
• Analyzed and reported processing times, efficiency barriers, software constraints and work quality