To take a leadership role and apply my professional skills of Project Management, Business Analysis and Leadership to give an efficient and effective solution that would help the organization to achieve the best solution in business, which would increase its productivity in market.

• 11 years of experience in IT industry as Delivery Manager, Team Lead and Functional Lead across applications in divergent domains.
• Extensive experience in the initiation, planning, design, development, testing, training, implementation, support and maintenance of large-scale, custom-developed information technology IT systems across various platforms and technologies and excels in effectively bridging the gap between business and information technology.
• Strong project management, client relationship management and staff management skills, coupled with effective leadership and communication skills.
• Work style is fundamental work hard, be honest, treat people with respect, and have fun with your work. Brings can-do attitude to the most challenging projects, and delivers high quality results. Recognized for exceptional problem solving and leadership skills detail oriented and resourceful with the ability to deliver on multiple projects concurrently and meet strict deadlines.
• Extensive experience in leading Joint Application Design sessions, client presentations and leadership meetings.
• Led multiple medium sized teams by encouraging and empowering others to achieve goals by creating enthusiasm, a feeling of investment, and a desire to excel.
• Through self-directed activities acts as a liaison between clients and technical groups, using superior communication skills to elicit, document, analyze and validate requirements.
• Experience in various proposal development activities, including RFP review and analysis, proposal management, creating staffing section, proposal team management and coordination.
• Organized multiple firm events like National Quarterly Staff meetings, National Child Support Training and Soft Skill Trainings.
• Excellent domain knowledge of Child Support Enforcement, Unemployment Insurance and Treasury Banking.
• Accomplished in implementing PMI based Project Management framework, Software Development Life Cycle SDLC , Agile and Iterative Techniques like SCRUM.

• The Deloitte Solution Center DSC was formalized to support the development, enhancement, and sustainment of our pre-
• packaged industrialized solutions. Deloitte's solutions drive value for the clients by reducing cost, risk, and tie to market while
• increasing efficiency. Deloitte's solutions enables the firm to price and deliver the services more competitively, leading to more
• wins in the market, while at the same time reducing the cost of quality. Best of breed industry practices coupled with Deloitte's
• technology and industry expertise all come to bear with each solution in the portfolio. Solutions are built and sustained to include
• the standardization of methods, tools, and assets those are repeatable, scalable, and reliable.
• Managing and driving 8-10 solution teams throughout the solution development lifecycle to meet their deadlines and milestones.
• Working directly with firm leadership to review milestone progress, risks, and issues of the solution teams.
• Facilitating milestone meetings for solutions with the firm and solution leadership.
• Tracking and helping the teams to resolve any open issues and risks.
• Driving the overall quality and completeness of deliverables.
• Assisting with solution open staffing requests US/India and managing resource forecasting activities.
• Providing timely updates to DSC Leadership, PMO, other Solution Delivery Managers, and other threads regarding ad hoc requests.
• Coordinating with DSC Planning team for identifying the high ROI solutions for Fiscal year.
• Coordinating with Communications, and Sales and Marketing teams in creating Sales Marketing artifacts for successful market positioning of the solution.

Confidential

Confidential

• The Employment Development Department EDD initiated the UIMOD Unemployment Insurance Modernization project to improve the efficiency and effectiveness of the state's Unemployment Insurance UI program. Deloitte is leading the Continued Claims Redesign CCR segment of the project. The overall goal of the UIMOD-CCR project is to provide outstanding customer service to the unemployed of California through automation. The project yields several benefits including, helping the EDD meet federal performance guidelines for UI payment timeliness and automating manual and labor-intensive processes to reduce the administrative costs associated with continued claims process.
• Led the team of more than 12 resources of designer and developers for identifying, developing, and the delivery of interface components. Managed the team members with daily assignments and timelines of the sprint cycles for the development team. Familiarized the team with the customer needs, specifications, design and development targets, design standards, techniques and tools to support task performance. Delivered high quality Interface deliverables meeting engagement/project objectives.
• Led joint design sessions to identify and coordinate the analysis of complex data exchange needs for project interfaces. Interface components include batch programs, web services, flat file transfer and mainframe COBOL programs.
• Provided leadership and direction, developing highly motivated and engaged development team, setting aggressive targets to fulfill the project goals and driving business activities.
• Acted as a liaison between project leadership, client stakeholders and development staff throughout the development life cycle.
• Served as a focal point to communicate and resolve interface and integration issues with other teams. Coordinates the review, presentation and release of design specifications and technical prototypes with the clients.
• Provided status reporting of team activities to the project manager and project leadership committee.
• Committed to the provision of exemplary customer service, providing resolutions to customer problems and business or technical queries.

Confidential

Confidential

• The Employment Development Department EDD initiated the BCIS project as add on work to the Continued Claim Redesign CCR project. The system is used to create and manage re-computation requests for both Unemployment and Disability Insurance Claims. It leverages CCR application functionality to build a separate workflow management system using workflow and user administration functionality from the CCR code base. The project covered all phases of the SDLC from Requirements Validation through Implementation support and is currently in Production.
• Acted as Interface Team Lead in the coordination of Interface development and the implementation of 14 Interfaces.
• Led the team of 5 resources of developers for identifying, developing, and the successful delivery of interface components for the project go-live.
• Acted as a liaison between business clients and development staff throughout the development life cycle.
• Proactively managed engagement risks and identified mitigation strategies for project delivery.
• Coordinated within other team leads and implemented schedule deadlines as appropriate.
• Made team decisions for day today activities, project go-live and warranty, knowing when to involve others in the process

Confidential

Confidential

Deloitte Consulting is engaged to incrementally renew an aging child support enforcement CSE system using a service oriented architecture solution. The scope of this work involves performing data quality analysis and clean-up of the case and member data in the CSE system as well as gathering functional and non-functional requirements for all child support functional modules.

• Facilitated and conducted large JAD sessions with 30-40 stakeholders to elicit requirements helps field and state users to communicate their perspectives with each otherand come up with the optimized business processes.
• Served as a subject matter expert in the project team due to extensive knowledge in child support program and policies.
• Helped client in development of business requirements, including identification of opportunities for improvement and optimization of business processes.
• Planned and defined scope, timelines and resources for the project statement of work.
• Provided on-going project management and status reporting to the project and client leadership.
• Delivered Establishment/ Enforcement Business Process Models and Use Case Diagram using IBM Web sphere and Rational Software Architect. Guided team members in selecting and using standard methods and tools ensuring that all deliverables meet Deloitte quality standards
• Led the functional team and delivered high quality Solution Requirement Specifications, Supplementary Specifications and Use Case documents using IBM ReqPro, Web sphere.

Confidential

Confidential

The CFS Project for state of South Carolina is to implement systems for Child Support Enforcement, Family Court Case Management, and the State Disbursement Unit. CFS Project is a project to develop, implement, maintain, and obtain federal certification of a CSES that will provide comprehensive support to the operation of South Carolina's Child Support Enforcement CSE program and to develop, implement, maintain, and provide comprehensive support to the operation of the Family Court Case Management System.

• Led JAD sessions to elicit requirements, help different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Helped client in development of business requirements, including identification of opportunities for improvement and optimization of business processes.
• Developed general system design deliverables and assisted Design Team in detailed system design.
• Conducted client demonstration of the developed product for constant and timely feedback from all key stakeholders.
• Demonstrated the project progress of system development in the Clerk of Court meeting every month.
• Worked with Project Leadership on Software Development Plan, Requirements Management Plan and Project Plan.
• Worked with QA team to design test plan and test cases for Component Integration Testing, Functional Testing and User Acceptance Testing UAT .
• Liaised with development team to design Logical Data Model in Erwin and Domain Model in Enterprise Architect.
• Planned and defined scope, timelines and resources of the sprint cycles for the development team.
• Administered and configured JIRA to track complete software development and testing processes of the project. Implemented JIRA and Quality Center JAM plug-in for automated replication and syncing of data between the two systems.

Confidential

Confidential

ELECTUS is Voter Registration Election Management software that has been built from the ground up to be HAVA Help America Vote Act compliant. Electus provides a single statewide database of registered voters, voting records and voting histories. The system provides information on elections, petitions, districts and precincts, polling places and candidates.

• Worked as an administrator to configure and maintain 24 projects ELECTUS DMV in the organization for issue tracking in Atlassian JIRA Issue Tracking system.
• Provided SDLC Methodology and project management oversight to 11 ELECTUS projects.
• Created and managed software QA program, including budgetary responsibility, hiring and staff supervision.
• Planned all resources and schedules for functional, regression and performance QA work for new and ongoing ELECTUS projects.
• Supervised a team of functional test engineers onshore and offshore working on multiple projects.
• Developed Test Strategy, Test Plans, Functional Test Plan and Test scripts.
• Managed test case development and execution using Quality Center and coordinated automated testing work using Mercury Quality Test Pro.
• As a Process Manager, implemented new development process by finding out gaps in existing process. Implemented SEI CMMI Process across all ELECTUS projects.

Confidential

Confidential

Bank of America Online Banking is an online banking application used by more than 20 million people to manage their accounts, review and pay bills online, etc. The project was to maintain and enhance Bank of America online banking website. New features and flair were added to the online banking website for usability and convenience. The project implemented encryption technology, such as Secure Socket Layer SSL , to prevent unauthorized access to data. The project also implemented customer service feature through Liveperson Chat Solution.

• Conducted Joint Application Development JAD sessions with Bank of America key stakeholders, service manager and implementation engineers.
• Worked with clients to design specific software enhancements. Software enhancements were modular and structured for easy maintainability.
• Prepared Business Requirement Specification Document and Technical System Specifications.
• Analyzed and determined complexity of Business requirement Specification Document and estimated effort for the development.
• Managed and assigned tasks to offshore team members.
• Created resource project plan and staffing plan based on the work forecast.
• Actively involved in walkthroughs and meetings with development team to discuss related issues.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.

Confidential

Confidential

Bank of America Direct is an online banking application in GCIB and GTS operations. Bank of America Direct could be used for both managing and obtaining information about corporate bank accounts. From time to time, Bank of America carried out initiative and maintenance enhancements and makes monthly releases for Bank of America Direct product. Component Integration Testing CIT Team was responsible for functionality and regression testing of this initiative and maintenance fixes before any release is tested for performance issues and eventually rolls out into production.

• Worked as Subject Matter Expert for Payments Management and ACH Automated Clearing House for Global Corporate Investment Banking and Global Treasury Services.
• Performed test case identification via analysis of test requirements from the Detailed Requirements, Functional specs, Use Cases, Regression Check List, Test Director Test Cases and information from the BAs.
• Communicated and assigned tasks to offshore team after analysis of the specifications provided by the clients.
• Managed daily work assignment to offshore team members by creating resource project plan based on the work forecast.
• Played a key role in the coordination of the Test Readiness Reviews and the Release Readiness Reviews
• Initiated project meetings between the developers, SMEs, Automation Testing Team, Release Engineering team and Functional Testing Team to discuss various defects.
• Implemented SEI CMM Level 5 Process in the project.

• TOOLS Atlassian JIRA, IBM Web Sphere Business Modeler, IBM Rational Software Architect, IBM Rational RequisitePro, Telelogic DOORS, Enterprise Architect, MS Excel, Visio, Word, Project, PowerPoint, MS SharePoint Languages
• C, C , Java, HTML, DHTML, Java Script, SQL, Visual Basic
• Technologies
• Servlet, ASP Active Server Pages ,
• Databases
• Oracle 9i, SQL Server 2000
• Domain Knowledge
• Child Support Domain, Banking Domain, Unemployment Insurance Domain, Software Engineering, Quality Processes
• Test or Incident Tracking Tools
• Atlassian JIRA, HP Quality Center, Rational Clear Quest, Win Runner7.5, QTP, Load Runner.