OBJECTIVE

• Highly motivated, results driven Business/Application Analyst with proven success in Information Technology, ready to deploy my skills and expertise, to benefit mutual growth and success.

CORE COMPETENCIES

• Excellent relationship management and facilitation skills.
• Analytical and problem solving skills
• Exploration of requirements, scope, budget, schedule, configuration and quality utilizing techniques which deliver proven results.
• Developed knowledge for research, planning, coordination and delivering solid recommendations to the business.
• Experience in the development of workflows and designs.
• Conflict Resolution and Risk Mitigation.
• Time and Organizational Management.
• Strong written and oral communication skills.
• Project Support including Implementation Planning, Incident Management, Problem Management and Change Management.
• Excellent interpersonal skills building trusting relationships that perpetuate results.
• Cerner Bedrock, Core Cerner Build Experience

PROFESSIONAL EXPERIENCE

Project Manager/ Business Analyst

Confidential, Jacksonville, FL

Responsibilities:

• Perform project related tasks as required; requirements, stakeholder meetings, change management, communications management, quality testing, etc.
• Provide analysis, management information, and reporting and forecasting.
• Document, track & coordinate any or all of requirements, plans, risks, issues, actions, costs, schedules, benefits and other related project artifacts.
• Document & coordinate required meeting outputs, artifacts and action items.
• Ensure that the project and program work is compliant with documented standards, templates, and frameworks, and captured in agreed toolsets within an agile environment.
• Ability to translate requirements into design specifications, use cases, user stories and other functional design documents
• Scope and define the business problem, primary objectives, and high level requirements for new projects.
• Determine project estimates by working with business and technical stakeholders to assess the overall project needs.
• Understanding and experience with the Software Development Life Cycle (SDLC)
• Lead the project efforts in identification and elicitation of business requirements using various elicitation techniques
• Conducts requirements walkthroughs and obtains sign offs.
• Manages the traceability of the requirements throughout the project and program lifecycle.
• Leads and manages user acceptance testing efforts and produces required deliverables
• Familiarity with compliance (SOX, PCI, PII) and security regulatory policies and standards for confidentiality and privacy of data.
• Support project and program awareness and communication.
• Review possible risks and issues that could impact delivery and either resolve or escalate as appropriate.
• Provide other relevant support as required by the Program Director or PMO manager

Business Analyst

Confidential, NY

Responsibilities:

• Works with Technical staff and senior management from Business to create specification requirements for IDM Access project.
• Works on requirements for Business Reporting; requirements gathering, risks, change management and onboarding compliance. (Waterfall environment - structured methodology)
• Works with third party vendor for build, design, process flow, implementation and maintenance solutions.
• Conducts Hands-on Testing, End user testing and UAT governance and compliance and SIEM/SIRM for all disaster, security breach and response plans and standards.
• Troubleshoots the application, becoming the internal expert on it. (Web based- Integrated Banking Applications)
• Provides production support as well as architectural support, diagrams, charts and workflows.
• Works with PM’s on identity management solutions for implementation and ongoing application maintenance.
• Excellent oral and written communication, technical writing and information management skills.
• Works with Agile environment, AD, Novell, SailPoint, MS Office Suite, Visio, and various banking applications.
• Works with Security Analytics, Unix, Wintel, Symantec, Guardian Edge, Malware Detection & IDS/IPS- NetWitness, Splunk

Business Analyst

Confidential, TN

Responsibilities:

• Worked as an Engineer in IS Security team before being promoted to the IDM Business Analyst position.
• Business Process Consultant for the implementation of Service and Operation Level Agreements to deliver post-production support for a third-party application (vendor management) within a Scrum environment.
• Reviewed existing and develop new Service and Operational Level Agreements and Business Process Models (BPM) between Corporate Security, Incident Management (Service Desk), Problem and Change Management and vendor support teams.
• Lead Security Engineer (started in this position- was promoted) for CHS Corporate users, facility users (AD, Cerner and Applications Role Management (creation, and maintenance), identifying security issues, developing constructive solutions (workflow configuration) and recommending specific courses of action.
• Provided Identity Management support using Apache, Oracle, Unix, Citrix, ARS, MS AD, and IDM software (CyberArk, Meta-Tool) to provision users and privileged user accounts, manage RBAC Compliance Standards and ensure all data is presenting correctly in specific applications
• Assess potential risk with new application and products and provide security requirements for risk mitigation
• Conducted roles analysis to determine a specific role within clinical applications - Cerner, McKesson, Medhost, HMS, DAR
• Setting up new users, on-boarding compliance, De-provisioning user accounts and termination requirements (supported approximately 100,000+ identities).
• Worked remotely (on-call) Remedy trouble tickets to solve end-user issues (enterprise wide).
• Analyzed client requirements, and managed all implementation phases to prepare for hand-off of clinical software system administrative rights to clients.
• Recommend new security standards, best practices, system configuration standards, User account remediation/auditing in accordance with SOX compliance.
• Traveled to facilities for roles validation/build; also to train Super-users during Integrated Testing, Sign-On Fairs and Application go- live events, gathering and documenting user requirements and data for the improvement of possible application and business process impediment(s).
• Implemented, maintained and supported Cerner applications; Power Chart, App Bar, Pharm Net, First Net, Rad Net, SurgiNet, applications.
• Ensured that the project goals and objectives are achieved within the project timeframe and guidelines established by the relevant stakeholders and management committees.
• Defined and managed overall change control processes and quality assurance aspects of projects while onsite.
• Prepare program reports for IT leadership and driver testing and implementation.
• Reviewed and defined the go-live support strategy in compliance with SLA’s and SLT’s.
• Initiates Change Requests, New Build Requests; monitors approval, build, testing and deployment.
• Reviewed and helped define the overview of the issue management strategy- SDLC requirements and deliverables.
• Overviewed change management strategy and escalated ticket resolutions for corporate and facilities.
• Develop, modify and optimize the Command Center Planning Guides and communicate to deployment team.
• Works on the build of the Method Confidential Command Center and the Local IS/IT for 24X7 coverage
• Drive Lessons Learned to Best Practices with stakeholders.
• Lead project meetings and coordination activities with internal staff, key stakeholders and external users to ensure responsibilities are efficiently, accurately and effectively communicated and understood by all concerned.
• Managed project performance against budget, scope & schedule milestones and critical path items on multiple projects and develop project reporting documents in compliance with ITIL (CMDB, CMS, SLM, Capacity Mgmt., KEDB, Cobit- SAP), CSI, ERM, Service Support and Service Delivery.
• Contributed to the growth of the company through awareness of the need for business development, relationship building and capitalizing on planned and spontaneous new business opportunities.
• Prepares Project documentation and sign off documents for deployment closing.
• Travels to Corporate and various facilities 90% of time.

Applications Analyst

Confidential, Malvern, PA

Responsibilities:

• Issue Management: Monitored hospital end-user issue queues, prioritize and analyze open issues and provide timely quality solutions and updates for issues. When appropriate, solutions are to be documented in the Siemens Knowledge Base. Information is to be shared in appropriate forums, effectively translating technical actions into customer actionable tasks.
• Active Directory, UNIX, Citrix, Oracle, Exchange Communications, Baseline Intel Applications used (over 30+ applications supported).
• Assisted users with login & authentication protocol, AD account creation/profiles, group creation, roles, and levels of application access.
• Database troubleshooting on Windows 7 and IBM platform based operating systems.
• Network, firewall, Internet, and environment security troubleshooting for various applications in a Windows and Citrix environment.
• Proficient with Siemens & MS4 Healthcare applications; MAK, Invision, OAS gold, Signature gold, MedHost, PACS, Lawson (Employee Portal, Financials, Payroll, Assets & GL), JD Edwards, Clinical Suite, Cerner (Millennium), NextGen, Meditech, Mediclick, Syngo, McKesson, GE Centricity, PICIS, Quadra-Med, Sage, Oracle, Kronos/API, Soarian (Clinical & Financial) and other health related software/applications.
• Modified user accounts, default account access, created/designated shared drives and individual/group user access levels.Understanding of TCP/IP networking; set up of LAN and maintenance/troubleshooting of WAN's.
• Experience installing software, patches and Symantec/ Malware and Antivirus updates on Desktops, Laptops and Wintel Servers; reporting for SOX & Credant.
• Worked directly with the customer users to clarify, understand, resolve, teach and coach.
• Utilizing the tools available to triage and troubleshoot customer issues, driving issues to resolution, when possible. (75% closing rate- one call resolution).
• Thoroughly documenting troubleshooting steps and progress updates in an issue tracking system (Remedy/ Gems).

Applications Trainer

Confidential, NJ

Responsibilities:

• Assisted Information Services in the development and implementation of an Electronic Data Warehousing and Logistic System (MC1000).
• Was responsible for the production and delivery of training materials for both Amerisource Bergen's' external customers and internal associates. Prepares and distributes training aids such as Business Process Plans (BPPs), simulations, instructional materials, handouts, evaluation forms, and visual aids.
• Developed and published training guides, courses, documentation and job aids forproject releases.
• The Customer Web Solutions team primary point of contact for AmerisourceBergen associates with regards to supporting end-user questions, issues, and training needs that arise.
• Helped involved teams to understand project requirements and implementation considerations thoroughly and managed the project end-to-end with that knowledge.
• Authored lead testing of new systems from a User Acceptance Testing perspective, supported deployment, and provided end user support and training.
• Provided Technology training remotely, email, chat and by telephone for end user solutions.
• Documenting procedures, troubleshooting steps, and resolutions into Knowledge based wiki.
• Knowledge of Database software and Internet software.

Business Office Clerk

Confidential, NJ

Responsibilities:

• Provided HR support and billing services for short term rehabilitation center.
• Performed daily census support, AP/ AR, Medicare/Medicaid billing (submitting UB92 and Insurance Cert’s).
• Was responsible for data entry, account reconciliation, information updates and HR related duties.
• Worked with payroll (benefits, garnishments and time entry), employee portals and various software.