SUMMARY:

• Experienced Technical Project Manager with strong background in Network Security, Infrastructure Upgrades, Business Analysis, Technical Writing & Documentation and Change Management.
• Has lead dozens of projects to implement new security policies and secure existing technologies
• Has coordinated hundreds of hardware refreshes and software and database UAT and upgrades
• Has managed multi - million dollar, high-profile equipment rollouts and network upgrades
• Has delivered ½ million a year in savings from refreshes and decommissions
• Has written superb documentation for new security department and policy manuals and network diagrams

TECHNICAL SKILLS:

Project Management: MS Project Server, SharePoint, MS Access, PlanView, PowerPoint, eProject, Visio, html code, Unix vi text editor, PhotoShop, Illustrator

Ticketing Systems: Remedy, PeopleSoft CRM (Vantive REM), Service Center

Network Management: iPrism, Ethereal, LANguard, Retina, Stat Scanner, ISS Internet Scanner, NetForensics, Intellitactics, Advanced Analytics, Intrushield, PatchLink, Blade Guard, Cricket network monitoring, Microsoft SMS (Sys Mgmt Server), Eracent, BladeLogic

PROFESSIONAL EXPERIENCE:

Confidential

Technical Project Manager

Responsibilities:

• Received two Confidential recommendations from Confidential team members on this project
• Technology Infrastructure Services, ISM Deployment Co-ordination Team
• Data center move/consolidation from multiple floors to single floor in multiple buildings/locations.
• Project Manager responsible for coordinating the migration of servers to new subnets and switches.
• Coordinated system administrators, application managers, network engineers, business units and third party vendors.
• Used Remedy (Pack2000) to create change request tickets for Change Management Board (CAB).
• Coordinated network center inventories and site surveys.

Confidential

I. Confidential . Project Manager

Responsibilities:

• Global Network and Infrastructure Services
• Project manager responsible for coordinating the consolidation, upgrade and decommission of F5 load balancers.
• Coordinated data center migration between engineers and business customers, presented changes to multiple change advisory boards across the company, performed user acceptance tests (UAT) and coordinated cutover windows for production.
• Targeted load balancers which are EOL (End of Life), LOR (Loss of Redundancy), DMZ (De-militarized zone) & data center consolidations.

Confidential

I. Confidential . Project Manager/Business Analyst

Responsibilities:

• Lead project initiatives for network security team, developed project strategies for new security department and policy compliance initiatives
• Created, managed and implemented project plans and resources for high profile projects pertaining to security gaps in VPN, FW, FTP, AV, AD, etc. Oversaw rollout of new security products to all segments of the network: WAN, LAN, DMZ, DBs, LBs, FWs and proxies
• Created Change Control Board (CM/CCB/CAB) Requests for network changes; communicated changes to Service Desk and Desktop Support Managed project rollout coordination between all affected business units and offshore vendor Reported to senior management on project status, milestones and resource tracking Communicated project plans, process flow and network changes to project stakeholders
• Gathered monthly metrics and created presentations for executive level management Maintained department SharePoint repository for project documentation which included granular detail in MS Project Server
• Conducted process reviews and business analysis; created RACI Scorecard to show departmental standing versus national industry standards
• Documented and implemented company security procedures in a new security department
• Created department newsletter for company-wide readership Developed requirements for interactive web forms on SharePoint (FTP & FW account requests)

Business Analyst

Confidential

Responsibilities:

• Project Manager and Business Analyst for over 25 projects concurrently, totaling several million dollars in expenditures Project Manager for Confidential PM from Proposal phase through Closing phase, using SDLC methods Business Analysis
• Interviewed project sponsors and requesters to determine scope and requirements, wrote technical Business Requirement Documents for Network projects, obtained project estimates from IT, Dev & QA, created Confidential & Confidential expenditures & before and after Process Flow diagrams, pushed proposals through executive budget approval committee, documented project budget and timeline in MS Project Server and Sharepoint, updated stakeholders weekly.
• Infrastructure Projects: AD Migration, Migration to new company-wide hardware and OS standards, WAN circuit upgrades between data centers, global wireless upgrade, storage upgrade, installation of new Exchange reporting tool, installation of WAN acceleration devices globally, Switch replacements, Mobile Device Management.
• Security Projects: SOC2 Security Audit Certification readiness assessment, Wireless intrusion prevention, External penetration scan for global data centers, Security assessments for in-house software tools.

Confidential

Technical Project Manager

Responsibilities:

• PM for company-wide mandate to upgrade/consolidate Intel & UNIX servers to new platforms and hardware and to virtualize where possible: project managed HW & OS upgrades with server owners and system admins, reviewed migration plans with owners, coordinated network change maintenances and application and data migration to achieve policy compliance for new systems
• Managed project rollout coordination between all affected business units, application and database owners and offshore vendor, using SDLC methods Upgraded equipment for all segments of the network: WAN, LAN, DMZ, load balancers, DBs and firewalls.
• Coordinated virtualization of old hardware to VMWare for hundreds of servers PM responsible for decommissioning hundreds of old servers: located server owners, coordinated shutdown procedures and server retrievals.
• Saved the company half a million dollars a year in monthly vendor maintenance fees for no longer having to maintain outdated and unused equipment.
• Escalation point for vendor build issues for new servers
• Upgraded Oracle database to latest version
• Used SharePoint revision control to manage all project documentation, such as project tracking spreadsheets, interactive project calendar, processes and procedures
• Used PlanView to break down time spent on specific aspects of the project
• Managed and implemented multiple I. Confidential . migration and upgrade projects simultaneously; used PlanView for time tracking Created Change Control (CM/CCB/CAB) tickets and represented projects Confidential .
• Initiated JAD sessions to identify business objectives, technical requirements, obstacles and milestones
• Created Work Breakdown Structures, detailed technical Project Plans and project risk assessments, documented projects using MS Project, Visio and SharePoint
• Created status reports and project documentation for management Projects:
• Migrated Amisys/Maestro from one production server to another
• Upgraded Citrix servers from 3.0 farm to 4.5 farm
• Remediated security vulnerabilities
• Rolled out monitoring & patching agent (BladeLogic) on 1,200 servers
• Upgraded WLM (WorkLoad Manager) in Prod & Dev networks

Confidential

Program/Project Manager

Responsibilities:

• Created and coordinated concurrently dozens of software security mitigation plans for company-wide production (70,000 Confidential employee desktops), implementing SDLC methods Project Managed the production push of software applications to entire Confidential network via SMS;
• Oversaw vendor-created software development and deployment using SDLC to ensure policy compliance, security standards, processes and procedures were correctly implemented Coordinated software deployment and change management approval with all Business Units within Confidential Project
• Managed the manual updating and removal of vulnerable software, with multiple mitigation projects running concurrently
• Determined if security vulnerabilities impacted the environment by doing an inventory of vulnerable software within the network;
• Prioritized software package development based on security severity
• Negotiated project timeline with vendors and ensured change requests did not impact other changes made to the environment;
• Verified that pre-implementation checklists, back-out plans and documentation requirements were included in change request
• Performed UAT (user acceptance tests) and confirmed QA results before deploying software to the network
• Reported project status to management in the form of individual project status updates, weekly success status reports, monthly success rate statistics and quarterly accomplishment reports, in order to measure project progress and success rates
• Created documentation for all software patching procedures and ticket creation (REM/Remedy) processes Coordinated Business Group’s migration to new trouble and change management system by gathering business requirements from application owners and communicating their needs to developers
• Recommended process improvements to implement in new internal ticketing system based on needs of end users
• Trained application owners to migrate from old to new ticketing system

Confidential

Security Analyst

Responsibilities:

• Monitored, investigated and acted on IPS (Intrusion Prevention System) security incidents for thousands of financial and medical institutions;
• Administered policy changes on IPS according to the most recent vulnerabilities
• Customized IPS based on client requests, upgraded Linux based IPS to new version, monitored test performance and accuracy of new IPS signatures before full deployment
• Performed network troubleshooting on issues related to IPS, firewall configuration or network issues using Linux tools
• Monitored all segments of clients’ networks, including DBs, WAN, LAN, DMZ, load balancers, proxies and firewalls.
• Performed standard Linux administration tasks and investigated IPS performance problems related to CPU, memory, network outages, etc.
• Responded to client questions about network incidents, vulnerabilities and network security reports

Confidential

Security Analyst

Responsibilities:

• Investigated IDS (Intrusion Detection System) security incidents and responded according to established procedures; escalated incidents to military personnel as necessary Monitored network for compliance of Confidential policy compliance requirements and responded to non-compliant incidents, according to Confidential regulations
• Used Ethereal/Wireshark and tcpdump on Linux to perform packet capture and analysis
• Wrote standard operation procedures with specifics on how to perform daily duties such as security incident escalations and how to use internal tools
• Created documentation for troubleshooting methods for Unix and Windows security incidents
• Created Security+ study guide that others used to pass the Security+ exam
• Created documentation for network troubleshooting and configuration procedures

Confidential

Security Project Coordinator

Responsibilities:

• Coordinated project for the number one company priority of securing all data centers in the country, which consisted of 70,000 servers;
• Assisted in developing effective project plan; Used PM tools and department website to create and communicate project plans for each department;
• Assigned project responsibilities to engineers and operations personnel;
• Created project timelines, monitored project work flow and dependent action items;
• Tracked project status and monitored all critical path tasks;
• Assigned security patching and cleaning of compromised servers to team members;
• Updated daily reports of all servers with latest security vulnerabilities and compromises in order to reach policy compliance
• Project manager for implementation of company - wide token-based security log-in system by managing software installation on desktops and servers and coordinating token distribution to employees
• Created multi-departmental project plan for securing domain controllers, installing anti-virus server software, patching and cleaning of servers and implementation of dual-factor authentication methods, firewall software and secure shell connections
• Attended project planning meetings, documented project progress, used RCS to update technical documents and diagrams, wrote and distributed meeting notes, developed and followed up action items, documented resources in MS Project, created network diagrams in Visio, updated team with daily progress and deadlines; attended JAD sessions to develop business and technical requirements
• Performed assessments; corrected file system permissions; analyzed Netstat output, network settings and log files; removed root kits; verified that services running matched product specifications; audited and remediated user and group authorization configurations; identified compromised servers, analyzed servers to locate source of compromise, corrected vulnerabilities, hardened servers by disabling unnecessary services and removed the compromised content
• Used Linux commands such as nmap and tcpdump to analyze network usage on routers and internal servers in order to identify abuse cases and compromises
• Tracked company-wide patch levels on every customer web hosting server and ensured that security patch levels were the latest version; updated anti-virus and other software security patch levels to latest versions on thousands of servers; scanned servers for viruses and removed them
• Created standard operation procedure manual for patching and hardening Linux and Windows servers (locking down ports, closing unneeded services, removing unauthorized users) and cleaning servers unauthorized software such as spyware, malware, freeware, and media files
• Resolved customer and internal security tickets on all mail servers and customer web hosting servers; monitored network for security incidents and took appropriate steps to resolve or escalate issues; created reports of server security levels and corrected all security vulnerabilities discovered; processed after-hours network abuse cases

Confidential

Project Management/Configuration Management/Technical Writing

Responsibilities:

• Using SDLC, As project manager, assisted on year long project to upgrade all of MindSpring’s network with standard Cisco equipment and upgraded company-wide Cisco hardware to latest IOS version using RCS configuration management to track changes; included WAN, LAN, DMZ, load balancers, proxies and firewalls. Project included defining and communicating responsibilities for 30+ network engineers, project priorities, time and equipment resources, deadlines and progress monitoring
• Managed departmental projects such as reporting-tool improvements and a web-based login for routers Managed projects pertaining to company-wide strategic priorities, such as monitoring ISP satellite performance after installation and DSL churn preemption based on failed customer PVC connection attempts Initiated cross-departmental meetings and JAD sessions, documented meeting notes, developed and followed up action items, updated project progress on department project website, developed individual project plans, developed documentation and network diagrams to convey what was expected, updated team with daily progress
• Created network diagrams using Visio: Created hundreds of index-searchable, detailed network diagrams for engineers that depicted topology of entire network based on looking Confidential Cisco device configurations; created nation-wide diagram of every WAN/Peering/Transit circuit/POP for the entire ISP; Created and documented company-wide standards for network diagrams; documented procedures for department project proposals, created Data Center signage
• Web admin for network engineering department web site; maintained departmental web site and wrote technical documents; incorporated java script search tool and RCS (revision control system) for tracking document updates written by other authors; created interactive web form tools used for lab equipment management; updated company wide network equipment inventory
• Wrote technical presentations for network engineering department proposing new technology implementations; wrote equipment replacement proposals based on cost savings; created extensive CCNA study-guide
• Created traffic reports for circuits and routers using monitoring tool (Cricket) to watch traffic levels and router CPU statistics; tracked peering and transit circuit traffic levels; updated Cisco router configuration to reflect changes in traffic patterns; wrote and updated script files to monitor ports and to create traffic pattern graphs
• Configured routers, updated router code, completed maintenance work, cabled new equipment in data center, tested faulty equipment, manually updated equipment configurations using change control procedures, set up test lab for CCNA course

Network Circuit Provisioning Coordinator

Confidential

Responsibilities:

• Placed and tracked circuit and equipment orders with telecommunication vendors, from planning to installation
• Created and maintained detailed network circuit and equipment records for every POP (Point-of-Presence) in the network across the nation Liaison between network planning team, equipment installers and external vendors
• Created and maintained departmental web site