PROFESSIONAL PROFILE:

• Collaborative leader able to set strategic direction for enterprise hardware/software platforms, foster positive team morale, and instill a customer care philosophy to ensure customer satisfaction.
• Strong project management and technical skills, with the ability to balance business needs with technology risk prevention, providing positive direction and focus during the implementation of technical business solutions.
• Within each of the departments that I managed or worked as a team member, I emphasized the need to freely share technical knowledge and problem solving skills as a critical element of the team relationship.
• I stressed the importance of fully defining and meeting client expectation.
• My experience in managing multiple projects and sensitive deadlines prevented potentially difficult conflicts from escalating, and developed a trusted dialogue with senior management and technical teams which resulted in cooperation and effective project completion.

EXPERTISE:

Infrastructure & Service Delivery Project Management Contract Negotiations Vendor / Client Relationships Data Center Migration & Remediation Disaster Recovery Management Budget Preparation & Fiscal Planning Technical Hands On Leadership Mentoring & Management of Technical Teams RCA reporting & project scheduling PBA reporting and Service Improvement Planning

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Provided senior level project management support for the Transfer and Transformation group, they are responsible for the design and setup of managed services of client accounts being supported by Confidential data centers or steady state technical support teams.
• I worked with the DuPont and Case/New Holland client accounts in the transition process.
• Other projects included direct management support of Intel and UNIX technical support teams located in the US and India.
• I was responsible for compliance with the SLA agreements for technical support of Confidential locations within the United States.
• This required the understanding of both customer expectations and deliverable requirements, and the control and management of Confidential and Confidential technical teams.
• In this role I directed the team leads regarding the completion of SLA’s and Service Requests being set from the user locations throughout the US.

Confidential

Senior Project Manager

Responsibilities:

• I directed the post - sale delivery of technical services provided by in-house systems administrators, network analysts, and hardware installers.
• I reported directly to the VP of Client Services and maintained full project delivery responsibility for a variety of mid-sized and Confidential 1000 clients.
• It was critical that I worked directly with the pre-sales architects and sales leader to insure complete and profitable deliverables.

Confidential

Senior Project Manager

Responsibilities:

• Provided project management support for multiple commercial accounts using Confidential technical support services.
• I was actively involved in security and technical maintenance projects, and developed improved methods of tracking and implementing server configuration upgrades for compliance with contractual agreements.
• Additionally I reviewed and modified the existing procedures used by the lead technical support team, improving the documentation of methods, training of new team members, and resolution of technical problems with server compliance and health checking.
• I worked directly with senor staff member of the commercial accounts to improve customer satisfaction and compliance with performance agreements.

Confidential

Technical Operations Manager

Responsibilities:

• Provided operations management support for Real-time Systems and Networks. In this position I was responsible for the management and implementation of a variety of operations oriented projects initiated from both functional demand and business owner services.
• I managed active projects based on standard project management guidelines, and worked with both the business owners and the data center and network teams to insure successful completion of multiple projects.
• Although I was on this project for a short period of time I restarted multiple stalled projects and worked closely with applications designers to modify procedures to comply with corporate project standards, and managed both developer and data center expectations to insure smooth and effective project completion.

Confidential

Senior Project Manager

Responsibilities:

• Provided project management support for three global initiatives impacting IT operations and installations for the PGM division.
• Managed the global infrastructure reduction and consolidation project, projected to reduce the division’s budget by over 2 million dollars.
• This was being done by careful review of active servers, and storage allocations to better utilize existing resources, further implement virtualization of servers, and reduce excessive storage waste based on actual and projected utilization.
• Provided technical and management support for the migration of a major data center from Confidential as part of a corporate site divesture.
• Developed strategic plans, guidelines and approved the implementation plan prior to the release to the migration technical team. + Managed the remediation of servers and workstations from Windows NT4 to Windows 2003 server.
• Responsibilities included overall team management, financial and scheduling controls, management reporting and problem resolution.
• The project team consisted of corporate operations, security, network operations, and site management.
• The project was completed as scheduled with all systems remediated or isolated from the corporate network. There was no loss of data and the project cost less that initially planned.

Confidential

Director - Technical Support Services

Responsibilities:

• Provided data center operations management for a technical design group.
• I was responsible for strategic planning and resource management to ensure effective delivery of end user support services.
• Assigned to manage a 120+ user owned data center and technical support service department.
• Responsible for day-to-day management and control of data center operations and systems administration support.
• Work closely with multiple departments providing networking support, software license management, and end user support.
• AIX RS/6000, Solaris, Linux, AFS/NFS & Tivoli storage management and Windows environment.

Confidential, Warwick, NY

Technical Project Leader

Responsibilities:

• Provided systems administration support, managing systems administration group and delivering in-house training to technical support team to ensure high-level skills set.
• Established backup/restore and disaster recovery procedures, including documentation and test strategies.
• Demonstrated ability to leverage existing tools, technologies, and processes to meet business requirements.
• Wrote, installed and integrated retail POS system across multiple outlets.
• Successfully resolved contractual issues with hardware and third party software vendors.
• Additionally, managed all data center operations, championing process improvement initiatives and consistent drive for increased efficiency, customer focus, and quality.
• Critical, hands-on role driving large-scale rollout of four, multi-million dollar system implementations.
• Oversaw vendor support analysis of third party software for co-license agreements; development of computer security guidelines; implementation of disaster recovery procedures.
• Coordinated and led focused and committed teams of up to 300 individuals.
• Effectively managed and prioritized processes and procedures, completing all projects on time and under budget.
• Projects included rollout of fully integrated UNIX back office system across 1,500 McDonald’s locations, as well as similar assignments.
• Developed a complete retail point of sale software applications which was sold directly and through third party software vendors to variety retail store operations.
• The software provided multi-store and outlet store operations, and supported hard goods and clothing retailers.