Account Change Manager Resume Profile

Summary of Qualifications

Project Management Institute-certified Project Management Professional PMP who is experienced in creating order out of projects in chaos and an expert in using and mentoring others in Microsoft Project and Microsoft Project Server. Joe has applied these skills successfully in multiple industries and internationally. Mr. Bindeman's career has included more than thirteen years experience in the automotive industry, including extensive time supporting General Motors, an Agile Development project with Ford, as well as a short assignment with Daimler Chrysler. Joe has experience throughout the entire product development lifecycle as both a Project Manager and a member of Program Offices.
Mr. Bindeman most recently served as an IT Project Manager with Ford Application Development and was certified as an Agile Team Facilitator. Joe helped the Ford Global Capacity Planning Interim Solution Team make the transition to Agile methodologies and successfully complete their first four iterations of Release 11 and implementation in March 2014.
Mr. Bindeman served as an IT Project Manager with Fidelity Information Systems and led application development projects through their lifecycle and release to customer banks.
Mr. Bindeman served as an Infrastructure Project Manager for Trinity Healthcare and led deployments of major Data Center upgrades and other infrastructure projects. Joe began implementation of MS Public Key architecture and is documenting and improving their processes. Joe served as a Project Coordinator at Chrysler Controls Engineering where he documented processes, managed issues and timing for engine development programs, and modeled the first Project Plan document and Schedule. Joe served as a Project Manager on the Cargill Account and lead global and local application deployment projects from Change Requests in Remedy through Packaging, Testing, and Implementation. He had been assigned to 145 projects and successfully closed 125 as of April 2011. Several of these were highly critical, visible, and strategic to the client. In addition Mr. Bindeman ran the Altiris Recovery System Replacement Program for the account. He also played a key role in creation, documentation, training new Project Managers, and maintenance of these processes. Joe had served as Account Change Manager for the Symantec Account working with Project Managers to create/modify infrastructure Project Change Requests for infrastructure and applications projects ranging from a 1K to 7M and performed a critical role in the PCR Process Improvement and Documentation update effort. Previously as a PM on the American Express Account played a critical role in the creation and utilization of processes for managing projects in the AMEX and MSPS environments. He created the first AMEX Schedule Template, merging Project Management2 PM2 and Implementation Management IM methodologies with AMEX existing processes, and mentored the team in the usage of Microsoft Project MSP , Microsoft Project Server MSPS and other HP Enterprise Services tools. He also led over 30 infrastructure projects to successful closure.
Mr. Bindeman's customer interface has been at multiple levels, in multiple functional areas and industries, with vendors, and expertise with international team members. Joe uses strong scheduling and applied project management skills to bring essential decision-making information to clients in an understandable and timely manner. He has skills in process development and documentation, integration, and team building among diverse and virtual groups. Mr. Bindeman easily adapts to new situations and environments as he applies proven Project Management practices. Joe has also been associated with projects attaining the Malcolm Baldridge Award and the GM CIO Award.

Expertise

Relevant Technical Expertise years :

Mainframe	4
Desktop Wintel	23
Clarity	2
Rally	1
Remedy	2
LAN	17
Workstation	5
Web storage/collaboration tools - eRoom, Quickplace, Aldea, KnowledgeCentre, and SharePoint	18

Relevant Project Expertise years

Application Development Implementation	7
Infrastructure Implementation	16
Change Management	16
Configuration Management	16
Process modeling, development, and institutionalization	16
Time/Schedule Management	16

Relevant Industry Expertise years

Information Technology	23
Communications	19
Manufacturing	16
Chemical	1.5
Grocery Retail	1.5
Banking	1.0
Healthcare	0.5

Relevant Project Experience

Confidential
Project Type	Applications Implementation
Roles	IT Project Manager Agile Team Facilitator
Responsibilities	IT Project Manager for Application Development projects, implementing Agile concepts and tools for the Global Capacity Planning Interim Solution Status reporting to stakeholders via Clarity update Cost Plans monthly maintain and follow-up on issues/defects Lead virtual international project team, establish tasks under User Stories in Rally tool, conduct daily status meetings, establish and document project processes

Confidential
Project Type	Applications Implementation
Roles	IT Project Manager
Responsibilities	IT Project Manager for Application Development projects, shepherding them from Kickoff to Release Status reporting to stakeholders and Project Control Board Assemble project team, establish milestones, conduct weekly status meetings, work with team to identify and resolve issues

Confidential
Project Type	Applications Infrastructure Implementation
Roles	Infrastructure Project Manager
Responsibilities	Infrastructure Project Manager for Data Center Infrastructure upgrade projects Create/Document standardized processes Plan and begin execution of MS Public Key Architecture

Confidential
Project Type	Engine Software Development Implementation
Roles	Project Coordinator
Responsibilities	Manage issues and timing for engine software development programs Discovered and documented processes Modeled and implemented the first Project Plan document and Schedule for Chrysler Controls Engineering

Confidential
Project Type	Application Implementation
Roles	End User Computing Project Manager
Responsibilities	Altiris Infrastructure Lifecycle Management Managed and updated Remedy Incidents and Change Requests on 140 End User Computing application upgrade projects Led and tracked 38 projects for replacement of backup servers using Altiris software and assisted clients in connecting to those new servers where necessary Created/Documented standardized processes

Confidential
Project Type	Applications Infrastructure Implementation
Roles	Account Change Manager
Responsibilities	Account Change Manager for Scope of Work and Work initiated projects Facilitated Project Change Control Board meetings with Symantec reviewers, reviewed Project Change Requests PCR's Participated in IT Steering Committee meetings with Symantec executives, introduced PCR's and captured decisions/action items Participated in Internal Review meetings for PCR's with HP Contract Management Prepared/edited PCR's going to Internal Review and worked with the PM's to revise Process Creation and Documentation Coaching and mentoring PM's and Program Managers on Change Process

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