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Senior Manager Resume

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Parsippany, NJ

SUMMARY

  • 10+ years of management / technology consulting experience across industries (Financial Services, Insurance, Healthcare); consistently recognized for exceptional client service and championed development of IT governance frameworks and models for enterprise customers
  • Complex Program Management | IT Governance | Tollgate Design and Implementation | Global Stakeholder and Account Management | IT Transformation | Technology Strategy and Roadmap Development | Multi - tier Reporting Model Implementation | Risk Management | Qualitative and Quantitative Analysis | Process Design | Business Development | Identity and Access Management (IAM)

PROFESSIONAL EXPERIENCE

Confidential, Parsippany, NJ

Senior Manager

Responsibilities:

  • Managing 10+ global enterprise accounts in Northeast region (New York, New Jersey, Philadelphia, and New England states wifin United States) wif primary responsibility of establishing governance, designing and implementing Customer Success program, and partnering wif sales to develop account strategies. Influenced $10M in revenue for the accounts managed in 2014
  • Developed Risk Based Assessment framework to objectively evaluate Customer Health and Customer Satisfaction; developed Success Blueprints for account level strategy planning and risk mitigation
  • Performing customer stakeholder analysis and building executive level customer relationships for Business Development

Confidential, New York, NY

IT Advisory Manager

Responsibilities:

  • Developed strategy for a global financial services company to setup Transformation Management Office (TMO) wif an ultimate goal of achieving IT operating cost savings of €700M annually
  • Led the EY team and worked cross functionally across multiple client organizations to develop and implement IT governance framework (Tollgates). Interacted wif group COOs and CIOs for successful adoption of the framework across the organization
  • Implemented portfolio management, change management, risk / dependency management, and business case / benefits management functions
  • Regional lead for the Middle East comprising 14 countries for Active Directory consolidation and Microsoft Exchange migration effort for a top tier global insurance company. Additionally, acted as a co-lead for the global Active Directory consolidation (40+ Active Directories to 2) across 30 countries in Asia Pacific, Europe and Americas
  • Provided thought leadership in developing global program management / country on-boarding framework. Streamlined multi-layered executive reporting; designed model for performing country data analytics. Drove creation of Target Operating Model and halped define Service Level Agreements (SLAs) post migration
  • Ernst and Young recognized this as one of the most complex transformation projects. My leadership in TEMPeffective program planning, relationship management and drive for quality resulted in highest possible rating on client Assessment of Service Quality (ASQ) review
  • Managed the gap analysis work-stream on a DFA OTC Derivatives compliance project for a major European bank
  • Designed and implemented DFA requirements gap analysis process and subsequent executive stakeholder reporting for appropriate actions to attain regulatory compliance
  • Subject matter expert (SME) and pursuit lead on Global Rapid Deployment and Transformation Programs. Actively led Business Development / proposal streams; ~$10M in wins in 2 years
  • Author of “Active Directory migration issues and challenges”; work paper published internally in EY
  • Award: Frequently recognized for outstanding client service (5+ “Bravo” awards)

Cyber Risk Services Consultant

Confidential

Responsibilities:

  • Conducted over 26 client workshops over a 7 week period to analyze 41 legacy IAM applications across 17 Active Directory domains for a large American property and casualty insurance company
  • Leveraged Deloitte’s IAM maturity model for conducting the assessment and documenting key observations. Findings presented formed the basis for developing the target state IAM model
  • Managed integration of CA ACF2 wif CA IDM solution (approx. 400K user accounts) for the world’s leading manufacturer of construction and mining equipment company
  • Performed requirements gathering, solution design and managed offshore development team. Deloitte recognized the integration effort as one of the most complex in the IAM market
  • Managed 2 threads (Cash Equities and DMA trading) as part of the Business Process Re-engineering effort to develop a 3 year technology roadmap for customers equity trading infrastructure
  • Compiled 100+ processes for order entry, order/basket slicing, order execution, fill management, allocations, booking, and trade settlement. The actionable roadmap and the process flows was well received by the client which resulted in additional follow up proposals

Confidential

Implementation Lead

Responsibilities:

  • Designed the online banking and SMS (short messaging service) banking module wifin the product Oracle FLEXCUBE Direct Banking. Acted as a liaison between business users and technical experts; prepared Business Requirements Document
  • Consulted for a major corporate bank in Cyprus to solve technology outage observed in its internet banking module. Undertook SQL Server database performance tuning to increase product efficiency
  • Designed and developed Information Security Management System (ISMS), a tool for the IT auditors to detect threats and vulnerabilities; adopted controls from BS7799 standard
  • Performed system integration testing (SIT); assisted in the creation of test cases, business requirements document (BRD) and design document for the assigned clients
  • Additional responsibilities also included co-coordinating onshore offshore meetings, creating dossiers of discussion and documenting meeting minutes

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