Customer Engineer II Resume IL - Hire IT People

SUMMARY

Highly experienced Technical Engineer seeking a challenging position in the Electronic Industry where my experience and education will be enhanced and challenged.
Extensive noledge of transmission devices such as firewalls, routers, protocol converters, bridges and FRADs
Experienced in LAN equipment including hubs, switches, cabling, atm installs and safe installs
Knowledge of WAN networking elements transmission devices such as modems, multiplexers, and CSU/DSU
Proficient in following software applications: Microsoft Office Suite, Norton Software, McAfee Anti - virus

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, IL

Customer Engineer II

Responsibilities:

Repaired POS terminals, servers, printers, atms and safes
Responsible for resolving tickets within the specified service level agreements.
Maintained quality relationships with retail customers by providing excellent customer service
Working with the other system engineer to coordinating the project flow and schedule.
Leading team of fifteen engineers and technicians on day by day activity
Provide technical noledge and guidance
Review test protocol, test strategy and report from other team members
Working closely with system manager, project manager and production manager to over sight the verification validation activity

Confidential, Chicago, IL

Field Service Technician

Responsibilities:

Confidential, IL

Field Service Technician I

Responsibilities:

Hardware installation and upgrades - motherboards, processors, RAM, graphics cards, sound cards and modems
Performed maintenance on circuit boards, wiring, panels and breakers for computers, printers and televisions
Operating System installation and upgrades
Sony TV repair (system boards, upgrades, diagnostic checks and repairs)

Confidential, IL

Electronic Repair Technician

Responsibilities:

Diagnosed and repaired circuit boards, wiring panels and breakers for computers, servers, printers, powerboards, LED processors and other electronic parts down to component level
Tested and rebuilt IBM servers, Lexmark printers, media drives, register displays, computers and laptops
Installed CAT5 and CAT6 cabling
Wireless Internet and IP setup, VOIP configuration

Confidential, IL

Lockbox Distribution Technician

Responsibilities:

Trained new employees
Installed rollers, fusers, low voltage and high voltage power supplies on printers
Retrieve and managed maintenance count on printers