Customer Engineer Ii Resume
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IL
SUMMARY
- Highly experienced Technical Engineer seeking a challenging position in the Electronic Industry where my experience and education will be enhanced and challenged.
- Extensive noledge of transmission devices such as firewalls, routers, protocol converters, bridges and FRADs
- Experienced in LAN equipment including hubs, switches, cabling, atm installs and safe installs
- Knowledge of WAN networking elements transmission devices such as modems, multiplexers, and CSU/DSU
- Proficient in following software applications: Microsoft Office Suite, Norton Software, McAfee Anti - virus
TECHNICAL SKILLS
- Hardware
- Server & desktop support
- Networking
- Vendor management
- Software
- Network security
- System backup and restores
- ProComm Plus, Putty
- Certifications
- DCSE Desktops
- DCSE Portables
- Sony DLNA
- Windows 8
- Tidal Safe Certified
- IBM Certified
- Dell Laptop & Desktop Certified
- Sony Certified
PROFESSIONAL EXPERIENCE
Confidential, IL
Customer Engineer II
Responsibilities:
- Repaired POS terminals, servers, printers, atms and safes
- Responsible for resolving tickets within the specified service level agreements.
- Maintained quality relationships with retail customers by providing excellent customer service
- Working with the other system engineer to coordinating the project flow and schedule.
- Leading team of fifteen engineers and technicians on day by day activity
- Provide technical noledge and guidance
- Review test protocol, test strategy and report from other team members
- Working closely with system manager, project manager and production manager to over sight the verification validation activity
Confidential, Chicago, IL
Field Service Technician
Responsibilities:
- Diagnostics and troubleshooting software and hardware issues
- Installation and upgrading of Chase Data Center printers
- Installed wires into 110 blocks and 66 blocks
- Configured switches, routers, modems and workstations
Confidential, IL
Field Service Technician I
Responsibilities:
- Hardware installation and upgrades - motherboards, processors, RAM, graphics cards, sound cards and modems
- Performed maintenance on circuit boards, wiring, panels and breakers for computers, printers and televisions
- Operating System installation and upgrades
- Sony TV repair (system boards, upgrades, diagnostic checks and repairs)
Confidential, IL
Electronic Repair Technician
Responsibilities:
- Diagnosed and repaired circuit boards, wiring panels and breakers for computers, servers, printers, powerboards, LED processors and other electronic parts down to component level
- Tested and rebuilt IBM servers, Lexmark printers, media drives, register displays, computers and laptops
- Installed CAT5 and CAT6 cabling
- Wireless Internet and IP setup, VOIP configuration
Confidential, IL
Lockbox Distribution Technician
Responsibilities:
- Trained new employees
- Installed rollers, fusers, low voltage and high voltage power supplies on printers
- Retrieve and managed maintenance count on printers