We provide IT Staff Augmentation Services!

Customer Engineer Ii Resume

5.00/5 (Submit Your Rating)

IL

SUMMARY

  • Highly experienced Technical Engineer seeking a challenging position in the Electronic Industry where my experience and education will be enhanced and challenged.
  • Extensive noledge of transmission devices such as firewalls, routers, protocol converters, bridges and FRADs
  • Experienced in LAN equipment including hubs, switches, cabling, atm installs and safe installs
  • Knowledge of WAN networking elements transmission devices such as modems, multiplexers, and CSU/DSU
  • Proficient in following software applications: Microsoft Office Suite, Norton Software, McAfee Anti - virus

TECHNICAL SKILLS

  • Hardware
  • Server & desktop support
  • Networking
  • Vendor management
  • Software
  • Network security
  • System backup and restores
  • ProComm Plus, Putty
  • Certifications
  • DCSE Desktops
  • DCSE Portables
  • Sony DLNA
  • Windows 8
  • Tidal Safe Certified
  • IBM Certified
  • Dell Laptop & Desktop Certified
  • Sony Certified

PROFESSIONAL EXPERIENCE

Confidential, IL

Customer Engineer II

Responsibilities:

  • Repaired POS terminals, servers, printers, atms and safes
  • Responsible for resolving tickets within the specified service level agreements.
  • Maintained quality relationships with retail customers by providing excellent customer service
  • Working with the other system engineer to coordinating the project flow and schedule.
  • Leading team of fifteen engineers and technicians on day by day activity
  • Provide technical noledge and guidance
  • Review test protocol, test strategy and report from other team members
  • Working closely with system manager, project manager and production manager to over sight the verification validation activity

Confidential, Chicago, IL

Field Service Technician

Responsibilities:

  • Diagnostics and troubleshooting software and hardware issues
  • Installation and upgrading of Chase Data Center printers
  • Installed wires into 110 blocks and 66 blocks
  • Configured switches, routers, modems and workstations

Confidential, IL

Field Service Technician I

Responsibilities:

  • Hardware installation and upgrades - motherboards, processors, RAM, graphics cards, sound cards and modems
  • Performed maintenance on circuit boards, wiring, panels and breakers for computers, printers and televisions
  • Operating System installation and upgrades
  • Sony TV repair (system boards, upgrades, diagnostic checks and repairs)

Confidential, IL

Electronic Repair Technician

Responsibilities:

  • Diagnosed and repaired circuit boards, wiring panels and breakers for computers, servers, printers, powerboards, LED processors and other electronic parts down to component level
  • Tested and rebuilt IBM servers, Lexmark printers, media drives, register displays, computers and laptops
  • Installed CAT5 and CAT6 cabling
  • Wireless Internet and IP setup, VOIP configuration

Confidential, IL

Lockbox Distribution Technician

Responsibilities:

  • Trained new employees
  • Installed rollers, fusers, low voltage and high voltage power supplies on printers
  • Retrieve and managed maintenance count on printers

We'd love your feedback!