Summary

• Project Management is my passion. I am a results oriented certified PMP, a capable Business Analyst, Technical and Business Communicator, and IT Specialist. It is an honor to me to work with others, to deliver quality work, and to make a difference.
• Project Management: PMI Certified. Years of best practices project management experience. Experience with Department of Information Resources DIR project governance for all category level projects. Understanding and utilization of best practices in information technologies and the SDLC. Member in good standing PMI Austin Chapter, former Director on the Board of Directors.
• Business Analysis: Planning, elicitation, requirements management and communications, enterprise analysis, solutions assessment and validation, using standard BA/SA tools and competencies. Attend Austin Chapter meetings of International Institute of Business Analysts IIBA .
• Technical Writer/ Business Communications/ Information Architect. Authoring and editing of documentation for technical and non-technical audiences. Project management documentation, business communications, BA/SA documentation, UML diagramming, process flowcharts, presentations, budgets, spend plans, procedure manuals, RFQs, RFPs, developer guides, curriculum, web content provision, etc.

Work History

Technical Writer, Confidential

• Technical writing of API developer guides and web content for Cisco DevNet including how-to documentation, release notes, getting started guides, cookbooks, and code examples.
• Researched Cisco products to determine API functionality and fitness for use.
• Verified existing code examples, software verification testing of SOAP and API end-points using SOAP UI and various tools to insure correctness of documentation.
• Created diagrams, illustrations, workflows, use cases, and illustrations as needed.
• Edited and modified supporting project schedules and created project documents. Tools: DevNet Slate, Github Flavored Markdown, Help Manual, SOAP UI, XML Spy, MS Office, Project, Visio, Photoshop, DreamWeaver, HTML, SOAP, REST, Eclipse Java , JavaScript, Ruby, and XML.

Board of Directors, Project Management Confidential

• 2010-2012 Board of Directors, Director of Events Communications.
• 2008-2010 Additional volunteer work for the Chapter which led to role on the Board.
• Development and deployment of marketing programs for the Austin Chapter of PMI.
• Ideas, planning, layout, design, copy, artwork, web, e-mail campaigns, and communications.

Tools: Word, Excel, PowerPoint, Outlook, Project, Visio, SharePoint, GIMP, Photoshop, Cvent, Proteon, HTML, Acrobat PDF.

Business Analyst, Confidential

• Joint Application Design sessions to identify business and functional requirements.
• Completed gap analysis and new requirements documentation for system remediation project.
• Wrote use cases/user stories for Program Eligibility and Coordination of Benefits for SRS.
• Use of Enterprise Architecture and for business and functional requirements and traceability.
• Use Cases and system requirements documentation of external interfaces.
• Created templates, deliverables, and edited documentation for the Department as needed.
• Followed Agile methodologies and participated in daily Scrum meetings.
• Used DSHS Project Management Repository PMRS to identify similar remediation projects.

Tools: Word, Excel, PowerPoint, MS Project, Visio, Enterprise Architect, UML 2.4.1 Use Case, Activity Interaction , SharePoint, Texas Project Delivery Framework, PMRS, Photoshop, Acrobat PDF, FreeMind MindMapping, JADS, Agile Methodologies, Daily SCRUM Meetings.

Project Manager Confidential

• Reported directly to DSHS Branch Manager with latitude for use of independent judgment.
• Awarded Employee of the Quarter from Goodwill Staffing Board of Directors for my work.
• Coordinating, planning and initiation of American Recovery and Reinvestment Act ARRA public healthcare projects monitoring, scheduling and communicating with stakeholders, management, to achieve project goals within established time, scope and budget.
• EHR / ImmTrac Immunization HL7 1.039 million Interoperability Project. Managed project in coordination with ImmTrac management, the IT Transformation Team, PAPT Review Board, and the CDC. Met with HL7 SMEs to identify best technical path towards MU interoperability.
• Worked on ImmTrac system remediation project. Created Charter, technical diagrams, schedules, milestone charts for the CDC, spend plans, SOW for HR resources, re-directs for changes in funding and conducted project research and documentation as needed.
• Worked on several different projects including Meaningful Use/ HL7 Immunization Registry Interoperability, ImmTrac System Remediation Feasibility Study, Provider Choice, STC Shot Scheduler Integration into ImmTrac, First Responders Study, Cocooning, Data Loggers, ImmTrac Help Desk Refresh, Adult Registry Consent, State to State and Data Sharing.
• Each project was driven by legislation and/or funded by ARRA, the American Recovery and Reinvestment Act.
• Analyzed Texas State Immunization registry helpdesk database identified inefficiencies, drafted gap analysis, suggested solutions, drafted charter, and assigned to another PM.
• Evaluated all project processes, work plans, and timelines in order to achieve project goals within established time, scope and budget.
• Assessed Senate and House Bills and formulated action plans for subsequent public health and immunization projects with impact on the Immunization Branch Office, also authored Rules for the TAC, Texas Administrative Code, based on Legislated Bills and submitted them to the legal department for further action.
• Conducted feasibility study of implementing a new COTS system. Evaluated several other US State Immunization Registry systems and created a report of findings.
• Standardized project documentation for the Immunization Branch Office using Department of Information. DIR templates created and maintained a program-level repository for all project documents shared by the Immunization Branch for non-IT projects.
• Offered assistance and education to co-workers and other PMs whenever needed, Created MS PowerPoint presentations for co-workers on Time Management and Project Management
• Followed IT governance using PMRS and project Category 1 and 2 processes including board reviews and procedures for all IT projects followed program level procedures and reviews for non-IT related projects.

Tools: Word, Excel, PowerPoint, Outlook MS Project, Visio, Enterprise Architects, and UML 2.2, SharePoint, Texas Project Delivery Framework, PMRS,GIMP, Photoshop, Acrobat PDF, FreeMind MindMapping,

Freelance Project Consultant/ Confidential

• Independent project consulting to PM Mentors, including projects for UT and CPS Energy.
• Wrote software to emulate PMI exam using Atrixware. 99 pass rate with students.
• Project management consulting, business communication, business analysis for various clients.
• Edited and contributed to commercially promoted project management curriculum.
• Web design, logos, print collaterals, copy, imaging and SEO for Strategic Commercial.
• PMI standards implementation through design of forms for local PMO's Dell, CPS, ERCOT
• .Net web development projects with various visual tools including VC and Visual Basic.
• Blogging, direct e-mail, social networking, and podcasts marketing campaigns.
• Sound design- professional audio presentations and interactive quizzes for curriculum.
• Managed Silver Pages project for City of Austin Small Business Division.
• Corporate imaging, presentation creation, software design and testing.
• Information mapping, documentation of processes for several New Zealand clients.

Project Manager, Confidential

• Project Management and contribution to design and deployment of million IBM Blue Splendor multimedia showcase at CSUN trade show featuring emerging technologies.
• Development of HTML code test cases to insure viability of code checkers to errors. My contribution led to changes in the next release of HTML pertaining to accessibility.
• Facilitated and contributed process improvement to SDLC of IBM Home Page Reader project.
• SVT and SFT Testing of IBM partner software packages in Windows and Linux environments iWebKing, Page Screamer, and other accessibility testing tools for Section 508 compliance.
• Technical writing, reports of finding on HTML standards and accessibility.

Dell Computer Corporation, Spherion Confidential

• Built server and client architectures for small business and related sales to the customer.
• Maintained targets of daily metrics, customer sales, and customer satisfaction issues.
• Symphony, Synergy and other Dell tools to accomplish daily objectives for BSD
• Worked with America's Transactional Group selling Dell computers through EPP
• Upper 10 in BRIO sales stacks on sales floor when contract expired.
• Completed Dell University courses encompassing all Dell products and sales techniques.

A R Music Publishing, Confidential

• Project management of per song social networking music site representing independent artists to major labels and new media channels.
• Wrote the FAQs, business plans and designed social networking site from the ground up.
• Used professional broadcasting experience to create artist/rep new media business.

Confidential

• Managed software deployments of Middleware for the Southeastern US for IBM.
• Project Manager for largest worldwide installation of Lotus Notes for Philips Electronics.
• Project Manager /Team Lead/Sr. Admin for level 2 middleware problem management.
• Documentation of problems and implementation of ISO database management system.
• Built database management interface with Lotus script to help PR team resolve issues.
• Change Coordinator- Austin CCB, reported to South Geoplex Southeastern US .
• Conducted root cause analysis RCA meetings for Austin and reported to senior IBM management up to the VP level.
• Led Problem Report PR team to bring problem level down from 2,500 to 250.
• PM for deployment of cohesive single problem queue for IBM middleware-CSGRPWRE.
• Senior Level 2 Administrator solving all levels of Notes problems defect management.
• Drafted level 2 south-wide process with stakeholders and server admins in Raleigh.
• Participated in CIO/stakeholder meetings to improve server stabilization for Austin site.
• QA reports to senior management up to the Vice President level.
• Directed team process improvement meetings to for quality assurance QA across sites.
• Employed directly by IBM during a hiring freeze based on my contract performance.
• Worked with Y2K Readiness team to reduce risk for Groupware with 100 success.

Confidential

• Support for 150 M ISVs incl. Borland, PowerQuest, Arcada, RogueWave and PkWare.
• Lotus Notes System server administration and customer tracking database management.
• Creation of contracts, non-disclosure agreements, direct mail, and trade show deliverables.
• Adjudication and enablement of technical and marketing support for qualified ISVs.
• Advocacy technologies for Servers, OS/2, AIX, TCP/IP, OpenDoc, DCE, Notes, etc.
• Business proposal for ISVs aggressive strategy for reseller support- task force focus.
• Conceived and contributed to marketing projects including Just Add Warp CD for Comdex.
• Installations of TCP/IP, Lotus Notes, TAP/2 and remote access RSAS for executives. event hosting at all stations.