SUMMARY

• 30,000+ hours of experience in multiple Fortune 500 companies, entrepreneurial consulting firms and government agencies.
• A record of success in management, projects, business and process improvement.
• An efficiency - centered and people-oriented leader - wif the proven ability to plan wif vision, motivate teams, and exceed expectations.

TECHNICAL SKILLS

• Program / Project Management
• Budgeting and Forecasting
• Resource and Allocation Management
• Process Improvement / Standardization
• Information Technology
• Finance Retail / Supply Chain

PROFESSIONAL EXPERIENCE

Confidential

PROGRAM MANAGER / PROJECT MANAGER

Responsibilities:

• Program Manager: Identification and prioritization of Commissions initiatives. Planning, tracking and managing program roadmap; project alignment, resource management and program budget/financials
• Project Manager: Execution of PMP methodologies. Includes project life-cycle, risk and issue management, change management, reporting and lessons learned
• Project Assets: Project Plans, Budget analysis/forecasting, Status presentations and reports, Implementation plans, Test plans and QA tracking

Confidential

SENIOR PROJECT MANAGER / PROGRAM MANAGER / PROJECT MANAGER

Responsibilities:

• Program Manager: Induction and planning of Global Financial Systems projects through the Business Services Group and PMO. Included analysis, monitoring and reporting of program activities, status and support
• Project Manager: Execution of PMP methodologies. Included project life-cycle, risk and issue management, change management, lessons learned and asset organization
• Project Assets: Project Plans (MSPS, MPP, PWA), Budget analysis/forecasting, Multi-Tiered Status Meetings, Executive Status Reporting, Scope/Issue/Risk/Change management documentation

Confidential

SENIOR PROJECT MANAGER / PROGRAM MANAGER

Responsibilities:

• Development: Creating, standardizing and implementing PM methodologies. Included project life-cycle, risk and issue management, change management, lessons learned, document management
• Management: Managing, tracking, reporting and supporting PM enterprise, including status, quality, KPI’s, and technical services; 100+ active projects. Supporting/Enhancing SharePoint PMO collaboration sites
• Major Initiatives: Project Manager for prioritized executive initiatives, including Program Management overhaul, Project and Program financial profitability and PM Methodologies

Confidential

SENIOR PROJECT MANAGER / PROJECT MANAGER / BUSINESS ANALYST

Responsibilities:

• Custom resolution system, secure file transfer and systems upgrades initiatives accounting for $2.6 million. Comprehensive Project Life-Cycle and PMO management, budget analysis/forecasting and executive reporting. Initiatives required management of matrix teams, resources and solution reviewers/approvers
• Project Plans (MSPS, MPP, PWA), UPS Project Management Tool, Budget analysis/ forecasting, Weekly Status Meetings, Executive Status Reporting, Scope/Issue/Risk/Change management
• Project Charter, Requirements, System Design/Architecture/Data Mapping, Test Plans/Scripts, Security and Monitoring, Production Support, 40+ Audit/Close Documents and Approvals, Strategy Playbooks, Measures of Success, Lessons Learned, Weekly and Executive Presentations
• PMO Review Boards: Kick-Off, Requirements, Financial, Design/Architecture, Implementation, Audit/Close

Confidential

DEPARTMENT MANAGER/ PROJECT MANAGER

Responsibilities:

• Foreclosure Department - Department manager of the Foreclosure Rapid Response Team.
• Managed a team of 4 client specialists wif a total budget of 1.2 million dollars
• Successfully relocated over 600 clients; held education seminars and procured resources and services
• Utilized Oracle technology for customer relationship management tool
• Designed, built and managed a project management web-portal utilizing SharePoint Server 2007 (MOSS) for the Quality of Life Initiative which involved the relocation of 4,042 residents from 15 different communities.
• Site objectives and requirements elicitation; validation from subject matter experts and stakeholders
• Design strategy, architecture and page taxonomy, including community, program and functional area pages
• Reporting/Scorecard: Executive dashboard and community performance dashboards

Confidential

PROJECT MANAGER / BUSINESS ANALYST / BUSINESS DEVELOPMENT

Responsibilities:

• 1 year custom .NET web application used for Blue Cross/Blue Shield health insurance. Utilized SDLC and JAD methodologies. Technical environment: ASP.NET 2003, VB.NET, and SQL Server 2000
• Project charter, scope statement, timeline, milestones, work breakdown structure, dependencies, change requests, risks/issues, work hours, cost estimates/forecasting; preparation and maintenance of project plans
• Site requirements elicitation from subject matter experts and stakeholders for Customer Requirements Document through workshops wif project team, subject matter experts (SME), stakeholders and end users
• Managed and facilitated status/team meetings including detailed agendas, minutes, action items and demos. Identification of critical risks/issues. Communicated critical issues and action items wif stakeholders
• Design strategy, solution architecture, page taxonomy, wire frames; designed and established user admin functional specifications and security rules specification; graphical user interface (GUI) branding

Confidential

PROJECT MANAGER / BUSINESS ANALYST/ BUSINESS DEVELOPMENT

Responsibilities:

• Business Management/Process Improvement: Responsible for reducing specialty lines outstanding debt and increasing cash flow through process improvement, business standardization, and business intelligence
• Assumed sole responsibility for 6 outstanding cash/debt processors
• Reduced outstanding debt by 75.4%, from 1.3 million to $319,831
• Business Intelligence/Reporting: Created and analyzed high-risk debt data; participated in creation of weekly quality reports wif VP of Billing and Collections
• Worked wif management to analyze employee performance; created scoring matrix; responsible for the decisions to reduce staff by 10%
• Wrote and/or reviewed 81 Standard Operating Procedures (SOP) for job duties and process flows

Confidential

BUSINESS ANALYST / PROGRAM LEAD / FINANCIAL ANALYST

Responsibilities:

• Trained in London on Risk Capture, Inter-Company Facultative Reinsurance, Quality Control, SOX compliance, London Processing Center (LPC)/Bureau Processing, Lloyd’s of London Market, Underwriting and Brokerage
• Analyzed U.S. and Global Specialty Lines business, reported and validated commercial transactions
• Created, analyzed and reported financial data, proformas and equity statements on premium, losses, loss frequency/severity, earnings, business performance and growth
• Underwriter Liaison - Processed Global Surplus and Inter-Company Facultative Reinsurance Transactions
• Analyzed and reported processing times, efficiency barriers, software constraints and work quality

Confidential

BUSINESS ANALYST / FINANCIAL ANALYST/ BUSINESS DEVELOPMENT

Responsibilities:

• Program Development: Participated in the initiation and development of the Equity (Reinsurance) Department; experienced 63.5% growth, worked directly under V.P. of Equity (Reinsurance) and CFO
• 4 years of staff accounting, account reconciliation and financial forecasting; creation of annual budget and financial reports, fixed asset analysis, legal/insurer compliance, accounts payable/receivable
• 2 years in Customer Support and Call Center Services. Responsibilities included administering incoming product support inquiries from customers and vendors; routing and escalating issues from customers and vendors