SUMMARY

• Manage daily operations of EVS department in 106 bed acute care hospital.
• Maintain and manage budgets of linen, supplies, labor and contract services for all waste streams and equipment maintenance.
• Facilitate employee training, competency assessments, evaluations and discipline.
• Perform daily patient rounding, room inspections and ATP testing.
• Write monthly schedules and project calendars.
• Coordinate wif ANS on bed flow for efficient admissions, and discharges.
• Order and maintain supply inventories wifin established budget.
• Facilitate training, inspections and record keeping for compliance wif all regulatory agency requirements on Medical Waste and Hazardous Waste disposal and handling.
• Ensure department compliance for The Joint Commission survey.

TECHNICAL SKILLS

• Labor - Management Partnership, Time Management, Managing Diversity in Healthcare, Organizational Skills for Supervisors, Hazmat for Healthcare, Manager Safety Training, First Responder Training for Chemical and Biological Hazards, Dealing wif Difficult Customers, Managing Service Excellence, Building Collaborative Relationships, Resolving Conflict, Interest Based Problem Solving, Root Learning Maps
• Active member of Infection Control Committee, Quality Improvement Team, Green Team Committee
• Extensive training in carpet/upholstery cleaning and hard floor care.
• Proficient in Windows, Word, Excel, TEAM, Lotus Notes, QMT, Tele- Tracking/Bed-Tracking, SDS Online, 3M ATP Testing, Luminair TRU-D, TALEO,

PROFESSIONAL EXPERIENCE

Senior Hygiene Account Manager

Confidential

Responsibilities:

• Manage daily operations of route based Hygiene Service and Janitorial supply business.
• Develop and maintain job descriptions, route schedules and project calendars.
• Perform daily inspections and coaching reports of employees work.
• Facilitate employee training, evaluations and discipline.
• Promote growth and customer retention through site visits and customer service calls and marketing.
• Maintain supply inventories at multiple warehouse locations in area.
• Ensure daily service compliance rates are consistently met.
• Facilitate training on Infection Control, Chemical knowledge, use and dilution, Cleaning and Disinfection procedures, HazCom and Right to Know, Workplace Safety, GHS and SDS.

Director of Environmental Services

Confidential

Responsibilities:

• Managed daily housekeeping and laundry operations wifin a Skilled Nursing and Rehabilitation facility.
• Developed job descriptions, work schedules, and project calendars.
• Ordered and maintained supply inventories wifin established budgets.
• Facilitated employee training on department policies and procedures, work techniques, infection control and regulatory agency requirements.
• Established hazardous materials controls and storage and HAZCOM training.
• Maintained facility (M)SDS program and Employee Right to Know Training.
• Developed and maintain Facility Fire and Disaster Manual.
• Implement and train on Life Safety Code, fire drills and procedures.
• Ordered, inventoried and maintained par levels of linens and textiles.
• Performed routine quality control inspections of assigned areas.
• Personnel recruiting, interviewing, hiring, training, evaluation and discipline.
• Maintained and implemented full budget process for department which included materials, equipment, expendables and personnel costs (salary and benefits).
• Contract negotiations, identify vendor/contractor need for department, initiate specific contract for services or supplies.
• Coordinate and perform maintenance of facility equipment, mechanical systems and grounds keeping.
• Coordinated, schedule and perform project work, including stripping and refinishing floors, carpet care and upholstery cleaning, room turn over/remodel.
• Performed customer service wif residents to address specific cleaning needs and schedules.

Director Of Housekeeping and Laundry

Confidential

Responsibilities:

• Managed daily housekeeping and laundry operations wifin Assisted Living and Independent Living Retirement Community.
• Developed job descriptions, work schedules, and project calendars.
• Ordered and maintained supply inventories wifin established budgets.
• Facilitated employee training on department policies and procedures, work techniques, infection control and regulatory agency requirements.
• Established hazardous materials controls and storage and HAZCOM training.
• Maintained facility MSDS program and Employee Right to Know Training.
• Ordered, inventoried and maintained par levels of linens and textiles.
• Performed routine quality control inspections of assigned areas.
• Personnel recruiting, interviewing, hiring, training, evaluation and discipline.
• Maintained and implemented full budget process for department which included materials, equipment, expendables and personnel costs (salary and benefits).
• Contract negotiations, identify vendor/contractor need for department, initiate specific contract for services or supplies.
• Performed customer service wif residents to address specific cleaning needs and schedules.

Service Advisor

Confidential

Responsibilities:

• Assist service manager in daily operations of motorcycle service department.
• Schedule service appointments wif customers.
• Diagnose problems or service needed and report on work orders.
• Determine part numbers on repair orders and assist parts department wif picking and posting parts before job starts.
• Estimate costs and completion times and communicate to customer.
• Estimate collision repairs and coordinate wif insurance companies.
• Distribute scheduled jobs to technicians based on skill level and resources.
• Review work - in-progress to ensure quality and timeliness.
• Process warranty claims and storage of warranty items.
• Perform cashier functions as needed.

Environment: al Services Manager

Confidential

Responsibilities:

• Managed daily housekeeping and laundry operations wifin an acute care hospital.
• Developed and maintained budgets and inventories.
• Established hazardous materials controls and storage.
• Developed job descriptions, work schedules, and project calendars.
• Facilitated employee training on department policies and procedures, work techniques, infection control and regulatory agency requirements.
• Maintained Hazard Communication and MSDS program.
• Ordered, inventoried and maintained par levels of linens and textiles.
• Contract negotiations, identify vendor/contractor need for department, initiate specific contract for services or supplies.
• Performed daily quality control inspections of assigned areas.
• Active member of Quality Improvement Committee and Infection Control Committee.

Housekeeping and Laundry Manager

Confidential

Responsibilities:

• Managed daily housekeeping and laundry operations wifin Skilled Nursing, Memory Care, Assisted and Independent Living facility.
• Developed job descriptions, work schedules, and project calendars.
• Ordered and maintained supply inventories wifin established budgets.
• Facilitated employee training on department policies and procedures, work techniques, infection control and regulatory agency requirements.
• Established hazardous materials controls and storage.
• Ordered, inventoried and maintained par levels of linens and textiles.
• Performed routine quality control inspections of assigned areas.
• Personnel recruiting, interviewing, hiring, training, evaluation and discipline.
• Maintained and implemented full budget process for department which included materials, equipment, expendables and personnel costs (salary and benefits).
• Contract negotiations, identify vendor/contractor need for department, initiate specific contract for services or supplies.
• Performed customer service wif residents to address specific cleaning needs and schedules.

Environment: al Services Supervisor

Confidential

Responsibilities:

• Supervised (Union) EVS staff in acute care hospital and medical office buildings.
• Implemented the environmental services department wifin a new medical office building.
• Developed staffing requirements, job descriptions and project calendars for the EVS staff.
• Procured materials and equipment
• Provided customer service to internal and external customers.
• Performed written and electronic quality control inspections of assigned areas.
• Coordinated scheduling and staffing levels.
• Conducted probationary and annual competency evaluations of employees.
• Ordered and maintained supply inventories wifin established budgets.
• Facilitated employee training on department policies and procedures, work techniques, infection control and regulatory agency requirements.
• Assisted wif interview and selection of EVS staff.
• Coordinated and scheduled project work, including stripping and refinishing floors, carpet care and upholstery cleaning.

Confidential

Environment: al Services Manager/ District Training Manager

Responsibilities:

• Managed housekeeping, laundry and maintenance accounts wifin Skilled Nursing, Alzheimer’s and Assisted Living facilities.
• Conducted interviews and selected staff
• Facilitated orientation for housekeeping, laundry and maintenance personnel
• Maintained employee performance records and benefit accrual logs
• Provided in-service training to facility personnel and EVS staff on company/facility policy and procedures
• Coordinated monthly district meetings
• Provided training and development for new managers and supervisors.
• Provided on site department representation for JCAHO and DHS surveys at all facilities wifin district.
• Ordered and maintained chemical, paper and plastic supplies.
• Maintained par levels of linens and textiles.
• Established hazardous materials controls and storage
• Maintained occupational safety records
• Developed job descriptions, work schedules, and project calendars
• Projected annual budgets of existing accounts and developing cost proposals for new accounts.