SUMMARY:

• 20 Years of experience as a Program and Project Manager with consultative advisory acumen.
• This involves the management of configuring, developing, and integrating business application software solutions for a large variety of ERP/CRM/HEALTHCARE/BI/DW and RLM COTS programs/projects using both internal and external resources.
• Administered and directed various Project Management Methodologies and initiatives including: AGILE, Waterfall, SDLC, and RAD.
• Extensive Project Management, Change Management and SDLC background relating to complex IT solutions, software application upgrades, and process re - engineering to various business channels. Have had line management responsibility for 50+ Consultants in addition to several projects with budgets over $50 million.
• Worked for 3 of the largest ASP’s in the world, along with having a BIG 4 consulting background.
• Polished results-oriented Project Management Professional (PMP) with experience in dealing with multiple simultaneous technological projects, moving targets, upstream and downstream program dependencies with concentration in the following areas: Software Application Development, CRM, BI, End-User Experience, Iterative Approach Methods, Program Change Management, Complex Environmental Factors, PMO Creation and Compliance, Quality, and Mentoring.
• Excellent communication skills with the ability to project and elicit enthusiasm, drive, and energy using a good attitude approach.
• Adept at sizing up situations and handling high stress job related projects/tasks.
• Form quality relationships quickly and instill a high level of confidence at all levels. A Real Get It Done Team Player.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Principal Manager

Responsibilities:

• Responsible for the management of 3 distinct Revenue Cycle System Domains - --Patient Accounting/Revenue Cycle Systems/EMR Document Imaging--- in support of the new EPIC implementation rollout.
• Currently managing a cross functional team of 15+ functional and technical (Onsite and Remote) resources with heavy involvement with 3rd Party integrators/suppliers utilizing analysis, scoping, configuration, integration, testing and deployment management of healthcare processes and various other system application implementations.
• Program Management: Manager and main point of contact for Houston Methodist IT Revenue Cycle Systems Organization reporting into Director of Revenue Cycle Systems.
• Manage all REV Cycle System applications for Patient Accounting, Revenue Cycle, and Document Imaging.
• Integration and collaboration with internal hospital departments for EPIC Implementation including: CBO, HIM, PO, HD, BI, and REPORTING. Use of both WATERFALL and AGILE methods for project delivery and created detailed project plans and integrated program plans utilizing MS Project and Primavera P6
• Managed the upgrade of HPF 15.x to MPF v16.x, McKesson/PCA/MCA/PCON/ECHO/MIDAS/PHS application revisions, along with various other system application upgrades including: database upgrades, data migration, training, testing, and reporting.
• Supported the effort of upgrading 60+ Applications while working with the Infra - Security team to upgrade all supporting Rev Cycle apps to JAVA 8.102, coupled with sizing the server farm to handle the data volume/traffic via CITRIX.
• Weekly/Monthly reporting to executives and stakeholders providing insight into project budget, milestones, risks, and dependencies.

Confidential, Houston, TX

Global Mobility Project Manager

Responsibilities:

• Responsible for a Global Mobility rollout of over 20,000 iPhone devices across.
• Currently managing a cross functional team of functional and technical (Onsite and Offshore) resources with heavy involvement with 3rd Party Integrators/Suppliers for MDM analysis, scoping, configuration, integration, testing and deployment management of SAP Afaria applications, Oracle, Hardware and Network components, and various other system applications.
• Delivery lead and main point of contact for Confidential Delivery Services Organization reporting into Director of Western Hemisphere for Mobility.
• Practice/Methodology Management: Manage all SAP Sybase Mobile Device Management (MDM) and CRM project workstreams using the AGILE development methodology with a focus on deploying (20,000) iPhones to Confidential field users in remote sites across the globe. Management of Confidential s PPM Tool, MS Project and SalesForce CRM and supporting PM tool sets used to ensure Mobility and customer facing deliverables and milestones were captured within the HAL IT-PMO framework and methodology.
• SAP/Oracle Management: Manage the upgrade of SAP Afaria 6.6 to 7.0 and Sybase SUP 2.1.2 to 2.2.
• Coordination of effort to include integration and upgrade of Oracle 10g to 11i environment build, SUP Solution Manager client and database upgradability, data migration, QA and testing.
• Weekly reporting (Globally) to both Confidential Western and Eastern Hemisphere executives and stakeholders providing insight into project budget, milestones, risks, and dependencies. Along with conducting executive monthly steering committee meetings for Mobility
• Conducted planning and technical design sessions with a cross functional team of infra-security specialists in order to define the technical blueprint for back-end processing of the server landscape utilizing JUNIPER NETWORKS, CISCO, VZW, IBM, SAP, TELUS, HP infrastructure

Confidential, Houston, TX

Global Project Manager

Responsibilities:

• Responsible for managing a team of (Onsite and Offshore) application and technical resources along with interfacing with 3 different 3rd Party Suppliers for the analysis, scoping, configuration, integration, testing and release management related connected applications.
• Program Management: Onsite lead and main point of contact for five Confidential /Casper downstream systems application solutions.
• Liaison between the Confidential CIM Program, IRM, BAM/CSC Competency, CIM Testing On/Offshore Technical teams
• Practice/Methodology Management: Managed all project workstreams within Confidential s IT - PMO PDF Framework and PMT reporting tool using both the WATERFALL and AGILE methodologies. Aligned with CIM PMO for portfolio management and project health.
• Managed project successfully through creation of detailed project plans and predefined Stage Gates for business stakeholders approval, acceptance, and support
• Release Management: Managed and coordinated the Confidential PCP and PoAP efforts to include: Confidential CRM connected App’s, Oracle DB upgrade from 10g to 11g, Siebel DB upgrade from 10g to 11g, Genesys upgrade from 6.5 to 8.0, Global Testing, Cutover and Go-live support
• CIM and IRM Executive management and stakeholders providing insight into project budget, milestones, risks, and dependencies.
• Along with conducting executive monthly steering committee meetings
• Conducted JAD and planning sessions with a team of technical and back-end support specialists in order to scope the baseline technical design, project level of effort and schedule for Project Casper

Confidential, Charlotte, NC

Global Program Release Manager for Oracle EBS/CRM - Siebel L&O OBIEE Integration

Responsibilities:

• Responsible for managing a team of 45 (Onsite and Offshore) business and technical resources along with interfacing with 6 different implementation partners for the analysis, configuration, integration, testing and release management of Oracle EBS, Siebel CRM L&O - Business Intelligence, Sterling Order Mgmt and ESB
• Onsite lead and main point of contact for the four main Confidential business units. Liaison between the PMO, Confidential Business Center and On/Offshore Technical teams.
• Created an AGILE PMO framework for Oracle 11.5.10 BI functional requirements document for data source translation for SIT LOB; for the completion and refinement of data mappings between data sources amongst workstreams
• Managed to build a POC on importing selected tables from the different LOBs with sample data from the production database into the Oracle 11g warehouse, configuring the Oracle BIEE, creating a repository to read from the tables and create reports and dashboards from Oracle BI presentation services, to justify the gain of a consolidated DW and reporting from it to help manage the Confidential CRM initiative
• Weekly reporting to executive management and stakeholders providing insight into program budget, high level milestones, risks, and timelines
• Conducted JAD sessions with stakeholders of different LOBs within Confidential to elaborate on the business drivers, stakeholder vision, organizational mission, high-level requirements and program/project objectives
• Managed four service platforms with 21 releases of code and enhancements of the SPR2/4 release structure relating to Oracle EBS, Sterling, ESB, and customized back-end systems

Confidential, Houston, TX

Program Principal Consultant

Responsibilities:

• Responsible for managing a team of 15 cross functional Infrastructure Engineers and Architects for the configuration and build out of 3 Cloud Computing Customer Centers
• Created and led global infrastructure management service offering for managing Software-As-A Service model within BMC s CLM model
• Responsible for the next wave of BMC products.
• The product offering will extend management and reporting capabilities into the Cloud by using several existing BMC products in a pre-packaged, pre-integrated architecture
• Weekly reporting to executive management and stakeholders providing insight into program budget, high level milestones, risks, and timelines
• Responsible for 2.2 million dollar CAP-X budget and all corresponding engagement economics

Confidential, Houston, TX

Oracle EBS Director - Healthcare Claims Management

Responsibilities:

• Managed (hands - on) and directed six (6) Oracle EBS cross-functional technologies within a 10 month project timeframe/deadline that included Oracle EBS for (FI, HR, Projects) Oracle OBIEE, Oracle BAM, Oracle UPK, Portal and Siebel CRM On Demand for Sales, Marketing and Call Center, using a cross project management methodology approach to ensure success of all project workstreams and completion of deliverables
• Managed a third party consultancy firm that aided in implementation services and support of Oracle EBS solution sets, workstream management and engagement project lifecycles
• Planned and Administered a PMO Framework and Organization Change Management Business Readiness Framework that did not exist in the history of the company utilizing MS Project and Primavera and Requisite Pro
• Developed and coordinated program level activities to provide board of directors and executive management insight to program budget, milestones, risks, strategies, and schedule
• Responsible for 55 direct reports and 15 external consultants

Confidential

HSE/PSM Principal Consultant

Responsibilities:

• Management Lead responsible for managing a team of 25 Consultants on medium to large application development projects using the Confidential MOC methodology for Health Safety Environmental (HSE) and Process Safety Management (PSM) for upstream oil and gas clients.
• Led JAD sessions working with an integrated team of petroleum engineers, well engineers, and oil field operations personnel to glean system application requirements for the upstream system functionality including project accounting, land lease, and compliance reporting
• Responsible for providing Stature Management of Change MOC/PHA EAI data mappings and views/optics for Enterprise Upstream integration of assets, operations, oil field services and well management data
• Created and developed a new organizational PMO Office and project lifecycle methodology in order to streamline a more iterative and adaptive approach to upstream COTS applications development related to integration and data mappings from Stature into SAP and Oracle PM modules
• Responsible for the creation of SOW’s, response to RFP’s, Professional Services quotes and proposals; outlining implementation LOE’s, Project/Program risks, PMO Framework Methodology, timelines and critical success factors
• Planned and Administered a PMO Framework and Organization Change Management Business Readiness Framework that did not exist in the history of the company
• Directed and coordinated activities of 15 remote Project Managers to ensure projects were on schedule and within prescribed budget using MS Project, prepared weekly program status reports, budget reports and risks matrices for management across geographies
• Responsible for hiring, evaluating, mentoring and career development of internal consulting resources
• Project Accounting: Management of regional P&L
• Central point of contact for all customer satisfaction issues, remediation of project personnel problems, deliverable acceptance and overall success of project engagements

Confidential, Needham, MA

Program Manager

Responsibilities:

• Responsible for overall PLM Common Change Process - Change Management (CCP-CM) for airplane configuration, evaluation of impacts to those changes across all key stakeholders, as well as the automation, documentation and audit of all change data, participants, and steps
• Responsible for PLM programmatic management in the areas of: scope, cost, quality, communication, risk, human resource, and time

Confidential, Houston, TX

Manager

Responsibilities:

• Practice Management: Served as program/delivery/release manager for all aspects of multiple projects.
• Accountabilities included client management, program management, partner interaction, project planning, and implementation strategy
• Responsible for writing training manuals, documentation, scope definition, and management of client deliverables
• Planned and Administered Confidential Method methodology to ensure engagement success
• Worked with partners and Sr. Managers to meet Confidential service, and delivery
• Supported Pre - Sales and Sales on CRM positioning, CRM proposal coordination, and CRM business development.
• Responsible for adhering to Confidential s corporate product and services strategy.
• Worked on several internal CRM proposals and was awarded the contract, one being an $18 million opportunity for a retail Supply Chain Company
• Planned and Administered Confidential Method CRM methodology to ensure engagement success