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Business System Analyst Consultant Resume Profile


  • Highly accomplished Project Manager / Business Analyst professional with solid and progressive experience in defining business requirements and implementing IT and Business Process solutions
  • Superior project management, business process management and facilitation skills leading cross functional project plans that meet the strategic vision of the organization

Areas of Expertise

  • Project Management
  • Supply Chain Management
  • Business Analysis
  • Lean Six Sigma
  • Software Testing
  • Implementation
  • Vendor Relationship Management
  • Strategic Planning
  • Escalation Management


MS Office: Word, Excel, Access, Project, Visio, PowerPoint, SharePoint, InfoPath SQL, Toad for Oracle, JAZZ, Blueprint, Caliber, COGNOS, Actuate, Business Objects



Senior Business System Analyst Consultant

  • Led Business Requirement Definition for a high profile portal within a PMO work environment.
  • Directed requirement work sessions, problem solved, and reported into senior management.


Business System Analyst Consultant

  • Led project teams in development of business solutions and requirements for UPS's General Administration division through creation of context diagrams, capture of As Is and To Be processes in BPMN 2.0 work flow diagrams, developing UML, Use Cases, and Agile User Stories, and conducting root cause analysis and problem solving methodology.
  • Defined business requirements for a vacation entitlement IT solution in an Agile environment
  • Created the procurement specifications for an external Stock Compensation application
  • Led an e-invoice feasibility study for tier II vendors.
  • Established Business Rules for domestic and international pricing
  • Defined the electronic payment process to facilitate achieving PCI security compliance


Business Analyst: Predictive Modeling Business Analyst Consultant

  • Developed the business requirements for predictive modeling data acquisition for both internal and external data sources
  • Created Use Case, Contextual, and Data Flow Diagrams into the requirements documentation
  • Estimated work streams against crisp and actionable project deliverables
  • Defined the data lineage and traceability of the Data Source, through the ETL process, to the final provision of the data to the actuarial or predictive modeling teams
  • Created Feasibility Reports, Risk Management and Business Requirement Documents that cover Technical and Non-Technical specifications
  • Facilitated interactive workshops to elicit requirements, address challenges, conduct root cause analysis and develop solutions
  • Built reusable IBM Jazz Rational Requirement Composer models and artifacts to streamline the requirements process
  • Introduced Decision Model Notation to define complex business rules into binary terms and logic
  • Developed prioritization and selection criteria that scored the weighted value of the source targets to the governance committee
  • Presented Business Analysis status updates to the PMO and the project sponsor


Process Analyst / Sigma and Analytics Consultant

  • Elicited and defined the As Is processes using Visio process flow charts for eight functional areas within one budget group
  • Successfully developed a standardized order to cash cycle To Be process and integrated it into a customized work flow application
  • Designed, developed, and implemented Lean Six Sigma and Value Added solutions for Merck's in-house Creative Studio
  • Facilitated workshops/collaboration among corporate and in-source contractors across multiple sites
  • Supported the transition and deployment of a new Work Flow application tool


Program Manager

  • Elicited/defined User requirements utilizing both conventional Waterfall and Agile / Scrum techniques
  • Developed Operational Dashboards, KPI metrics and ad hoc reports
  • Facilitated re-engineering efforts leveraging Business Process definition, Six Sigma, and benefit realization strategy
  • Successfully created/implemented process RACI's, SOP's, Risk Management escalation protocols
  • Directed development of a paperless dispatch process including implementation of a digital image solution
  • Developed a customized organization wide training program plus personally delivered employee training and mentoring
  • Led new customer on boarding projects and supported deployment initiatives
  • Generated analytics through systems integration of internal data sources against multiple vendor data sources
  • Developed analytics into predictive modeling used in the daily telesales call list resulting in improved performance and profitability margin


Project Manager Contract

  • Developed and managed a complex project plan consisting of technical, business, and operational deliverables
  • Facilitated design, development, and implementation of web based product solutions across multiple functional teams
  • Leveraged new business development initiatives including market analysis, vertical and persona definition through efficient and effective project management


Business Process Manager / Business Analyst

  • Facilitated implementation of a global enterprise application for a 14B international logistics organization defined and delivered end to end IT, business process, and support solutions
  • Collaborated with Operations leadership to better leverage technology to develop inventory management, procurement, supply chain, payment and account receivable Business Intelligence solutions
  • Fostered a key role in integrating corporate goals with end user objectives established policies and procedures for effective management through KPI/metric development, facilitating on and off site workshops, lean process mapping, collaborating across functional silo's, creating and maintaining Lotus Notes team rooms, intranet posting and active stakeholder engagement
  • Established advanced Event Management processes to proactively reduce transaction failures by 40 achieving a drastic reduction in Reactive incident handling, resulting in productivity gain and cost savings in excess of 250K per year
  • Maintained full responsibility for developing and introducing business practices that lowered operating expenses and complied with Sarbanes-Oxley
  • Established centralized invoice processing, segregating USA and Canada, expanded electronic invoice payment and processes to minimize kick-outs and paper transference
  • Reduced EDI invoice process failure from 8-12 to less than 1
  • ROI estimated excess 1M over 5 years
  • Developed and defined user requirements for Actuate and COGNOS report development
  • Cleansed and migrated legacy data into the new ERP system
  • Trained/mentored service desk support staff on HP Service Desk to efficiently and effectively perform incident management fully performed the Problem Solver role as defined in the ITIL framework
  • Created and oversaw Test plan development and execution, including resource scheduling and management participated in Offshore QA data prep and scenario script development

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