SUMMARY

• Productive and dedicated Unified Communication Telecom professional with exceptional technical, customer - service and sales support skills.
• Hands-on design, development and test of diverse software and hardware for callservers, network management, telecommunication products, wireless, and RF requirements. Enhanced customer relations with excellent interpersonal abilities, effective written and oral communication capabilities and presentation skills.
• Recognized strengths in problem solving, trouble shooting, sales and staff training/support and planning/implementing proactive procedures and systems to alleviate issues.
• Extensive knowledge of UC Telephony, WLAN, data communications, management software and competitive products.
• Work independently and as contributing team member. Adept at transitioning new products from concept through release with expertise in design, test and process improvements.

TECHNICAL SKILLS:

Systems/Environments: Windows (2000/2003/XP/NT,Server2008R2) Linux, UNIX, MAC OS X, Ethernet (10/100/1000mb) SaaS, Cloud,.

Languages: PERL, C++, Tcl, Android

Network Protocol: Wi-Fi, TCP/IP, IPX, 802.11 a/b/g/n, LAN, L2/L3, WAN, FTP, HTTP, SNMP, DHCP VLAN, VoIP, VoWLAN, DNS, PPPoE, WiMAX, QoS, Bluetooth, RADIUS, SQL, WMM, SiP, Zigbee, 802.1x, DFS, TPC, NTP, IPv6, AES, EAP/TLS

Design Applications: Ekahau Site Survey, AirMagnet Site Survey

Equipment: Confidential, Confidential, ShoreTel, Cisco, Spectralink, Symbol, Vocera, Aruba, Trapeze, AireSpace, Newbury, Aeroscout, PolyCom, GrandStream, Lifesize

Datacom Protocols: SYNC, ASYNC, SNA 3270, X25, VPN, H323.

Telecom Protocols: SIP, Video Phones

Compliance Testing: FCC/ETSI, Part 15, EN 301 893, EN301 489, EN 60601, CE Mark, Country Specific Homologation, ISO 9000, Microsoft WHQL, WiFi Alliance, Polycom VIEW, Vocera

Software Applications: Ms Word, Excel, PowerPoint, VISIO, Cisco IOS,Cisco CLI, Network Management/NMS, Microsoft Report Builder 3.0

Communication Equipment: Spectrum Analyzer, Protocol Analyzers, Signal Emulators, Data scopes, ISDN, T1/T3, Cisco, Confidential, Sniffer, WiSpy, NetStumbler, AirMagnet

Packet Generators: WireShark, Smartbits, Ixia, Veriwave, Charriot, IPERF.

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

SMEC Tier 4 Engineer and Demo/Lab project manager

Responsibilities:

• Designed and built demo facility for SMEC IP Office portfolio
• Android based SmartPhone UC Demo and testing
• Completive analysis of ShoreTel
• Video conference demo, Lifesize/ Confidential /Grandstream for in house and major product release
• NPI Lead for Call Center Custom Reporting feature. Coordinated with Beta partners to resolve issues using Microsoft Report Builder 3.0
• Designed building overlay telecommunication configuration to provide team access to pre-release SMEC product feature and functionality for Web based Management and SoftPhone call control
• Cloud UC application testing
• Designed Test configuration for Linux based SMEC PBX callserver

Confidential, Bellevue, WA

Principle Design/Project Manager Wireless Network Design

Responsibilities:

• Detailed review of site floor plans and identification of the coverage requirements for WLAN implementation.
• Identify design targets such as required signal strength and data rates.
• Identify potential interference sources in the designated bands.
• Determine propagation characteristics and coverage based on measurements taken from test Access Points placed strategically throughout the facility.
• Recommend AP and antenna placement based on RF measurements and WLAN design requirements.
• Site Survey of facilities utilizing AirMagnet software tools

Confidential, San Jose, CA

Principle Design/Project Manager and Co-founder

Responsibilities:

• Research and development of Medical products with enhanced communication capabilities.
• Requirements for design and implementation of features and functionality utilizing Social Networking and Wi-Fi, Zigbee, Bluetooth and WAN protocols.
• Product software and hardware quality assurance, compliance testing and homologation.

Confidential, Santa Clara, CA

WLAN QA/Project Management

Responsibilities:

• System Test Product hardware and software and test lead for multiple OEM wireless product lines. Developed test strategies and plans. Tested results on integration, system acceptance and regression applications. Evaluated and tested product/software to verify functionality according to specifications, usability and standards. Developed integration test platforms utilizing third party vendors to deliver performance and scaling test environments.
• Project management and hands-on certification efforts for regulatory test group to test and validate EMI, Safety and RF requirements for WLAN switch products and access points. Coordinating between test labs, consultants and engineering, WLAN products received Medical certification, EN60601. Developed test harness for 802.11h specification, Dynamic Frequency Selection (DFS) and Transmitter Power Control (TPC).
• RF test coordination for antenna and transmitter power validation for country and region certification. Worked with partners and in country consultants to help expedite certifications.
• Creatively designed and coordinated ODM manufacture of WLAN NEMA enclosure resulting in major stadium WLAN system sales. Designed enclosure, developed procedures for manufacture, coordinated manufacture and created documentation for product. Designed and built test harness to perform environmental HALT and HASS test on product.
• Collaborated on design team for Next Generation ‘N’ Wireless LAN products, focusing on customer usability design.
• Technical liaison between customer and ODM engineering on support and functional issues. Won business and satisfied customers by trouble shooting and resolving complex and critical software, hardware and network problems. Managed process to identify, fix and test historical issues resulting in reduced Bug CR backlog of over 60%.
• Achieved on target design and construction of several state-of-the-art test lab environments, working and coordinating with in-house facilities department and contracted trades, to deploy from shell. Led team to on-time under budget completion. Adherence to requirements of time, budget and future utilization resulted in lab environment that at minimal cost is flexible through design and product cycle changes.
• Design and implementation of first time on-line WEB based Licensing process for hardware and software working with contracted development personnel. Piloting and testing the system that now is the corporation standard for products requiring licenses.
• Product test lead for in-house developed WLAN Network/Security Management software and software and hardware for WLAN access points and switches
• Administered all Certification testing of products including Wi-Fi, Polycom VIEW, Vocera and Microsoft WHQL.
• Vocera technical liaison. Supported hardware, software and customer integration between Confidential and Vocera VOIP products.
• Leader of design and test for WLAN Location Hardware and software.
• Created and delivered training for WLAN, RMON and WLAN Location Systems.
• Delivered WLAN product sales support for Executive Briefing Center presentations, on-site demos and tradeshows.
• Installed Alpha and Beta wireless networks on Confidential campus. This network was pilot at time for wireless in corporation and lessons learned resulted in product design improvements and corporate WLAN policy and products, including Guest Access Server and antenna designs.
• Leader of technical evaluation of WLAN OEM vendor choices prior to contract signing including Symbol, AireSpace, Ekahau, AirMagnet, Network Associates, and Trapeze. Worked with vendors to design and modify hardware, software, User Interface and Network Management to Confidential requirements
• Key contributor for NPI and maintenance release features and functionality. Analysis of deliverables and champion for field requirements.

Senior Test Engineer

Confidential

Responsibilities:

• Managed and performed Ethernet switch design and verification for program where Bay Networks product was modified as OEM switch for a major telecommunication vendor. Modification and test validation of UI and Network Management software was required.
• Identified, analyzed and documented defects, questionable functions, errors and inconsistencies in product/software functionalities.
• Wrote test scripts from design specifications. Developed and executed test plans, scripts and cases
• Design contributor of Bug tracking system move from Vantive to Clarify.
• Develop test plans and reports for NPI feature and functionalities
• Test expertise in TCP/IP Networking and NMS platforms utilizing Smartbits, Ixia, Ethereal, Charriot and Veriwave test automation.

Confidential, CA

Sr. Software Test Engineer

Responsibilities:

• Managed department of 6 direct report engineers and technicians.
• Provide mentoring, guidance and supervision of other employees
• Managed the testing of major software and maintenance releases from beginning design phase through completion (FCS).
• Test lead of User Interface and Network Management for products
• Test lead of T1/E1, DS3 and Frame Relay features and functionality
• Member of ISO 9000 internal auditing team and helped develop ISO 9000 department procedures. Maintained 100% compliance with ISO standards.
• Assisted developers to isolate possible problems in software after implementation.