Program Manager Resume
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SUMMARY
- Top - performing consultant with more than 20 years’ experience in Program and Project Management. Proven expertise in transforming companies, managing MM dollar budgets and driving quality assurance initiatives within high-profile organizations. Skilled in collaborating with all members of the organization to achieve business and financial objectives.
- Instrumental in streamlining and improving processes, enhancing productivity and implementing technology solutions. Technical proficiency across many applications and tools bringing best practice Program Management Office techniques.
TECHNICAL SKILLS
- Program Management Office
- Key Performance Metrics/ROI
- Business Process Engineering
- Enterprise Business Transformation
- Application Architecture
- Resource Management
- Waterfall, Agile & Blend Methodologies
- Cost/Benefit Analysis/Business Case
- Quality AssuranceSDLC/PDLC
- Business Optimization
- Business Analysis
- Cloud Strategy/Solutions
- Change Management
- Custom Development
- Product Management
- Sales Force
- Siebel CRM
- Oracle ERP - Supply Chain
- Workday
- SABA-LMS
- Peoplesoft - HCM
- Oracle Cloud
- EiS Reporting
- Lawson Financials
- Multiple ACD Apps
- Hospitality Apps
- JD Edwards
- Oracle ERP - HCM
- Great Plains and mor
PROFESSIONAL EXPERIENCE
Confidential
Program Manager
Responsibilities:
- Implemented Oracle Sales Cloud and Oracle HCM Cloud.
- Integrated with Peoplesoft Financials on premises.
- Acted in the role of solution architect since one was not available.
- Reported to “C” Level IT Steering Committee
- Delivered on time and on budget against a very aggressive budget and timeline.
- Head the stabilization of the Aclara product, Polaris and the effective rollout of the NCC platform to So Cal Gas.
- Improved positioning to meet future objectives by rewriting the Polaris product and realigning the Engineering Division to include Hardware and Software Engineering and Quality.
- Upgrade Oracle to R12 and moved solution to AWS.
- Led initiatives to integrate with Oracle with complete back office stabilization.
Confidential
Program Manager
Responsibilities:
- Planned, managed and evaluated the restructure of two Vista Companies.
- Drove initiatives by removing business units and combining units to create the new “Lanyon Solutions”.
- Implemented a large cloud based SAAS solution including Oracle EBS (In AWS), Sales Force, Cast Iron, Eloqua, three custom products and integrations with several other external applications like banks, etc.
- Provided education and training to increase the proficiencies of non-technical "knowledge holders."
- Improved business efforts by integrating 10 disparate businesses acquired by Blackboard through the M&A process.
- Directed scope of projects, measured milestones, pivoted the business from product to market segment, aligned teams and incorporated technology solutions.
- Consolidated 33 data centers, strategically selecting cloud vs. on site applications to best meet the needs of the business, reduce and/or control costs.
- Drove technology improvements with a cloud based SAAS solutions, Peoplesoft Financials, SalesForce, OBIEE and Concur replacing 55 other applications with appropriate integrations using near real time middle-ware.
Confidential
Program Director
Responsibilities:
- Spearheaded a $70 million plus Enterprise Business Transformation program that streamlined the infrastructure applications and processes of a leading healthcare software development organization.
- Oversaw 30+ projects inside the Program, 400+ resources assigned with about 200 of them being consultants.
- Set up a PMO structure complete with tools, PPM and methodology.
- Achieved an 18-month cycle that merged two CRMs, Siebel on Demand and SFDC to SFDC for both the sales and support organizations, the addition of the Knowledge module, Chatter, GSA and a new Client Landing Page.
- Initiated a 50-module implementation of Oracle R12, Finance, HR, SCM, GRC and CDH as the backbone of the program.
- Deployed a new LMS, SABA and a new ACD using the new I3 technology.
- Created a custom Client Experience Portal with client facing applications for a better customer experience.
- Drove quality assurance and reduced averages costs for expected project.
- Capitalized on business process engineering to streamline and combine the best practices to a large complex cloud based SAAS solution (with Sales Force at the core) integrating back to the ERP applications in the data center.
- Applied patented the 4X Method and 4X BPR practices on the program.
- Drove adherence to timelines by managing all phases of project.
- Increased access to organizational information by overseeing an Enterprise Business Transformation project includes and Oracle R12 e Financials, HCM and SCM implementation, including PeopleSoft Pensions and Hyperion Budgeting.
- Implemented interfaces to many other county systems including Kronos for time capture and OBI for reporting needs along with a complex data warehouse.
- Headed the QA program, independent verification and validation processes including code written offshore and/or offsite.
- Acted as a Solution and Enterprise Architect designing both the functional and technical aspects of the program.
Confidential
Program/Project Manager
Responsibilities:
- Early adopter of Oracle R12 HCM solution for 6th largest city in the country with 57 departments operating independently.
- Used change management techniques as part of Enterprise Business Transformation method to develop new business processes and align all 57 departments to adopt common process.
- Received recognition for being the first technology project in the City of Philadelphia to go live on time and under budget.
- Integrated Oracle HCM suite of applications with many independent departments across the city to support their data needs like Police, Fire, Water, etc.
- Integrated with legacy back office financial systems, FAMIS and AD PICS to support grants and funds accounting.
- Implemented EiS Reporting solution to meet the continuing needs of ad hoc reporting in a simple user friendly environment.
- Implemented 11i Oracle Financials & Supply Chain along with Siebel CRM in a very complex environment where parts and vehicle business operate separately but needed to exist cohesively inside one application environment.
- 24 Oracle modules were implemented across 2 phases.
- Complex Project Accounting design to capture detailed cost by VIN and then track in install base for 10 years.
- Completed large scale process re-engineering effort to take advantage of modern technologies.
- Re-architected application footprint to eliminate or streamline over 50 interfaces to other applications.
Confidential
Oracle Incentive Compensation
Responsibilities:
- Implemented new Oracle module, Incentive Compensation for ergonomic furniture manufacturer.
- Complex sales model that included employee sales staff and partner firms with over 50 different compensation plans.
- Streamlined plans to be criteria based
- Designed custom solution and integrations with outsourced payroll and human resource system.
- Implemented Oracle financials as part of Oracle/KPMG partner team.
- Integrated with 56 other existing applications using multiple interface techniques to meet the user requirements.
- Led Steering Committee and reported to Executive Staff assigned as oversight.
- Streamlined business processes using process engineering techniques to capture current and future state and change management techniques to drive acceptance.