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Program Manager Resume

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SUMMARY

  • Top - performing consultant with more than 20 years’ experience in Program and Project Management. Proven expertise in transforming companies, managing MM dollar budgets and driving quality assurance initiatives within high-profile organizations. Skilled in collaborating with all members of the organization to achieve business and financial objectives.
  • Instrumental in streamlining and improving processes, enhancing productivity and implementing technology solutions. Technical proficiency across many applications and tools bringing best practice Program Management Office techniques.

TECHNICAL SKILLS

  • Program Management Office
  • Key Performance Metrics/ROI
  • Business Process Engineering
  • Enterprise Business Transformation
  • Application Architecture
  • Resource Management
  • Waterfall, Agile & Blend Methodologies
  • Cost/Benefit Analysis/Business Case
  • Quality AssuranceSDLC/PDLC
  • Business Optimization
  • Business Analysis
  • Cloud Strategy/Solutions
  • Change Management
  • Custom Development
  • Product Management
  • Sales Force
  • Siebel CRM
  • Oracle ERP - Supply Chain
  • Workday
  • SABA-LMS
  • Peoplesoft - HCM
  • Oracle Cloud
  • EiS Reporting
  • Lawson Financials
  • Multiple ACD Apps
  • Hospitality Apps
  • JD Edwards
  • Oracle ERP - HCM
  • Great Plains and mor

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

  • Implemented Oracle Sales Cloud and Oracle HCM Cloud.
  • Integrated with Peoplesoft Financials on premises.
  • Acted in the role of solution architect since one was not available.
  • Reported to “C” Level IT Steering Committee
  • Delivered on time and on budget against a very aggressive budget and timeline.
  • Head the stabilization of the Aclara product, Polaris and the effective rollout of the NCC platform to So Cal Gas.
  • Improved positioning to meet future objectives by rewriting the Polaris product and realigning the Engineering Division to include Hardware and Software Engineering and Quality.
  • Upgrade Oracle to R12 and moved solution to AWS.
  • Led initiatives to integrate with Oracle with complete back office stabilization.

Confidential

Program Manager

Responsibilities:

  • Planned, managed and evaluated the restructure of two Vista Companies.
  • Drove initiatives by removing business units and combining units to create the new “Lanyon Solutions”.
  • Implemented a large cloud based SAAS solution including Oracle EBS (In AWS), Sales Force, Cast Iron, Eloqua, three custom products and integrations with several other external applications like banks, etc.
  • Provided education and training to increase the proficiencies of non-technical "knowledge holders."
  • Improved business efforts by integrating 10 disparate businesses acquired by Blackboard through the M&A process.
  • Directed scope of projects, measured milestones, pivoted the business from product to market segment, aligned teams and incorporated technology solutions.
  • Consolidated 33 data centers, strategically selecting cloud vs. on site applications to best meet the needs of the business, reduce and/or control costs.
  • Drove technology improvements with a cloud based SAAS solutions, Peoplesoft Financials, SalesForce, OBIEE and Concur replacing 55 other applications with appropriate integrations using near real time middle-ware.

Confidential

Program Director

Responsibilities:

  • Spearheaded a $70 million plus Enterprise Business Transformation program that streamlined the infrastructure applications and processes of a leading healthcare software development organization.
  • Oversaw 30+ projects inside the Program, 400+ resources assigned with about 200 of them being consultants.
  • Set up a PMO structure complete with tools, PPM and methodology.
  • Achieved an 18-month cycle that merged two CRMs, Siebel on Demand and SFDC to SFDC for both the sales and support organizations, the addition of the Knowledge module, Chatter, GSA and a new Client Landing Page.
  • Initiated a 50-module implementation of Oracle R12, Finance, HR, SCM, GRC and CDH as the backbone of the program.
  • Deployed a new LMS, SABA and a new ACD using the new I3 technology.
  • Created a custom Client Experience Portal with client facing applications for a better customer experience.
  • Drove quality assurance and reduced averages costs for expected project.
  • Capitalized on business process engineering to streamline and combine the best practices to a large complex cloud based SAAS solution (with Sales Force at the core) integrating back to the ERP applications in the data center.
  • Applied patented the 4X Method and 4X BPR practices on the program.
  • Drove adherence to timelines by managing all phases of project.
  • Increased access to organizational information by overseeing an Enterprise Business Transformation project includes and Oracle R12 e Financials, HCM and SCM implementation, including PeopleSoft Pensions and Hyperion Budgeting.
  • Implemented interfaces to many other county systems including Kronos for time capture and OBI for reporting needs along with a complex data warehouse.
  • Headed the QA program, independent verification and validation processes including code written offshore and/or offsite.
  • Acted as a Solution and Enterprise Architect designing both the functional and technical aspects of the program.

Confidential

Program/Project Manager

Responsibilities:

  • Early adopter of Oracle R12 HCM solution for 6th largest city in the country with 57 departments operating independently.
  • Used change management techniques as part of Enterprise Business Transformation method to develop new business processes and align all 57 departments to adopt common process.
  • Received recognition for being the first technology project in the City of Philadelphia to go live on time and under budget.
  • Integrated Oracle HCM suite of applications with many independent departments across the city to support their data needs like Police, Fire, Water, etc.
  • Integrated with legacy back office financial systems, FAMIS and AD PICS to support grants and funds accounting.
  • Implemented EiS Reporting solution to meet the continuing needs of ad hoc reporting in a simple user friendly environment.
  • Implemented 11i Oracle Financials & Supply Chain along with Siebel CRM in a very complex environment where parts and vehicle business operate separately but needed to exist cohesively inside one application environment.
  • 24 Oracle modules were implemented across 2 phases.
  • Complex Project Accounting design to capture detailed cost by VIN and then track in install base for 10 years.
  • Completed large scale process re-engineering effort to take advantage of modern technologies.
  • Re-architected application footprint to eliminate or streamline over 50 interfaces to other applications.

Confidential

Oracle Incentive Compensation

Responsibilities:

  • Implemented new Oracle module, Incentive Compensation for ergonomic furniture manufacturer.
  • Complex sales model that included employee sales staff and partner firms with over 50 different compensation plans.
  • Streamlined plans to be criteria based
  • Designed custom solution and integrations with outsourced payroll and human resource system.
  • Implemented Oracle financials as part of Oracle/KPMG partner team.
  • Integrated with 56 other existing applications using multiple interface techniques to meet the user requirements.
  • Led Steering Committee and reported to Executive Staff assigned as oversight.
  • Streamlined business processes using process engineering techniques to capture current and future state and change management techniques to drive acceptance.

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