SUMMARY:

• 15+ years of project management, program management, portfolio management, capital and expense forecasts/budgeting/tracking, business analysis, vendor relationship management, and process improvement experience
• Planned and managed many Commercial Off - The-Shelf (COTS) and Custom enterprise projects from inception through release management, deployment and post-implementation evaluation; often included analysis of KPI’s, current/future state (As-Is/To-Be) analysis and documentation, and related business process improvements & 3rd party vendor service agreements were in place
• Managed teams comprised of up to 75 on-shore and 75 offshore resources, including functions such as Business Analysis/Systems Analysis, Software/Hardware Architecture and Implementation, Software Development, Documentation Development
• Managed FTE, contract and vendor resources for planning (WBS, etc.), communications, issue identification/risk mitigation, change control/management, application development, testing/SIT/UAT), & enterprise application/infrastructure implementations
• Matrix managed many global, cross-organizational/cross-functional teams; for example, managed onshore/near-shore/offshore Development/QA/SIT/UAT (Chennai, Mumbai, Hyderabad, India; Buenos Aires, Argentina) using Agile/Waterfall methodologies
• Managed projects using SharePoint sites and folders for artifact management, approval history (i.e., for project scope, change management, risk mitigation, Go/No Go decisions), and project team collaboration; included use of SharePoint Admin functions
• Managed and project managed software design and development, QA, and ongoing support using tools such as RUP (Rational Suite), Remedy, TestDirector, QualityCenter, JIRA, Visual Studio Team Foundation (VSTF)/Team Foundation Server (TFS)
• Managed deployment of ERP, eCommerce, Supply Chain (enterprise vendor procurement, materials management, warehousing, logistics, transportation, light manufacturing and inventorying), and other industry specific software solutions
• Professional services management of Cisco’s data center upgrade (included large parallel processor mainframes/EMC arrays and automated network fail-over solution) supporting Oracle Finance and Order Entry systems
• Planned and managed provisioning of network servers, server migrations, enterprise data center build outs and consolidations
• Stepped into existing at-risk projects and brought them to successful conclusion.
• Managed executive/senior management/business sponsor (CEO, COO, CIO, Sr. VP-Op’s, VP-Finance, VP-Legal, etc.) stakeholder expectations in Software Development, Healthcare, Bank/Mortgage, Telecom, Building Construction, Public Sector
• Managed all end-to-end processes and resources, including user/technical documentation and, 3rd party vendors, etc. for a mortgage company’s web front-end development integrated with Empower mainframe backend, a $17M Program portfolio
• Developed and managed project charter and scope, business requirements, technical requirements, business and IT analysis, architecture/system engineering for:
• Rapid prototyping/proof of concept (POC) development
• Migration of hundreds of SQL Server jobs from DTS to SSIS
• Transition plan to migrate enterprise server farm from SQL Server 2005 to SQL Server 2008
• Data warehouse/database (Oracle/SQL Server)
• Data security (SQL Server/Active Directory and Oracle/Kerberos)
• Network security (.NET/IIS)
• Managed one-third of a telecom’s $50M+ enterprise Supply Chain portfolio, i.e., software development and network deployment
• Managed various application programs, including developing/maintaining requirements for Sarbanes-Oxley (SOX), US Treasury/Office of the Comptroller of the Currency (OCC), Federal Communications Commission (FCC) governance mandates.
• Project managed QA/SIT/UAT for retail bank eCommerce/home mortgage integration in the bank’s $5M+ software portfolios
• Managed enterprise level project management using Waterfall (all SDLC phases) and Agile/Scrum
• Managed development of a cross-functional multi-site support plan for Confidential ’s global launch and roll out of Dynamics AX
• Managed projects related to enterprise software such as Empower, Dynamics (CRM, GP), IBM Maximo, Salesforce.com analysis
• Deployment management of applications across enterprises, including Internet Explorer 8 to 2600 desktops
• Managed full life-cycle provisioning and moves of end-to-end and distributed networks, servers/server farms, and data centers
• Deployment management of Quality Center upgrade from v9.2 to v11.0 to 200+ desktops
• Developed RFP’s, RFP/bid responses, SOW’s and technology contracts (hardware/software); ensured NDA’s in place as required
• Managed data center/network infrastructure consolidations/moves and application processing/support, some related to M&A
• Managed global software staff consolidation to single site support for 100+ applications in 7 data centers
• Managed roll-out of a server-based corporate enterprise messaging system w/40,000+ users
• Managed deployment of virus management and other software upgrades to 1,400+ enterprise (LAN/WAN) network servers
• Managed construction and server consolidation for a 250,000 square foot distribution center into a new climate-controlled server/mini-data center with new raised floor system, HVAC, cabling, etc.
• Managed remodeling of 30,000 square feet of Light Manufacturing into raised floor, cabled office space.

EXPERIENCE:

Confidential

Senior Project Manager/Professional Services Engagement Manager

Responsibilities:

• Managed on-site cross-functional team including business consultants and developers, multiple 3rd party vendor resources, and this multinational client’s Business and IT resources for a multi-year COTS implementation during late stage change management/ requirements definition, system design, application development, change management (included ongoing OCC governance requirements for ), risk identification/mitigation, quality assurance testing, defect triage/root cause analysis and resolution, system integration testing, user acceptance, and vendor management; also included mentoring a team of both new and experienced Business Consultants.
• Coordinated on-site client team interface and account issues, traveling two weeks per month to the client's East Coast offices.
• Managed both FTE and Contract employees' time reporting approvals, approved project activity for client billing, developed weekly project status for internal senior management review, developed resource (headcounts) and budget forecasts/tracking.

Confidential

Consultant, Senior Project Manager

Responsibilities:

• Managed integration of cross-functional teams (vendors, client Business SME and IT) for several inflight projects pre- positioning for implementation of Oregon Exchange; included multiple Agile teams during development, change mgmt. quality assurance testing, user acceptance, ongoing budget forecasting and status.
• Worked with the CEO during early stages of a program for Confidential, developed the project time line and obtained 3rd party vendor product quotes for procurement of transaction based services supporting various medical/dental plans.

Confidential

Senior Business Project Manager

Responsibilities:

• Project managed cross-functional teams during requirements definition, system design, multiple Agile teams for application development, change management (included ongoing OCC governance requirements), reviewed traceability matrices for accuracy, QA testing, user acceptance, implementation, release management & prod. validation.
• Eliminated .com, mobile and IVR s to a bankrupt servicer of Confidential originated loans, redirecting Confidential members to new mortgage servicers; implemented as planned per the bankruptcy court ordered
• Managed network and software requirements to transition a legacy mailed paper survey to an automated electronic survey, w/notifications emailed to Confidential Members containing links to the surveys hosted by a 3rd party vendor service; results are transmitted back to Confidential and a partner company for reporting/analysis.
• Developed requirements that resulted in reduced Confidential enterprise losses by changing existing method for assessing how risk is factored into applied mortgage fees coordinated Legal and Compliance department review, and associated procurement of vendor product changes

Confidential

Consultant, Senior Project Manager

Responsibilities:

• Managed up to 10 concurrent projects following stringent process, artifact, and tollgate guidelines based on PMBOK protocols, making extensive use of SharePoint for artifact management/approval documentation and project team collaboration.
• Used full SDLC while defining/documenting requirements for loan origination and various other software application modifications in the mortgage portfolio, including those driven by US Treasury / OCC and SOX governance mandates.
• Managed multi-year Agile development/QA (using offshore resources), and SIT/UAT/migration of several hundred SQL Server jobs from DTS to SSIS.
• Managed development of transition plan for the enterprise server farm (including sizing, software requirements, migration to the expanded server farm, etc.) from SQL Server ; included research for additional server software license procurement.
• Deployment management of IE8 to 2600 desktops in the AD-ENT domain.
• Deployment management of Quality Center v9.2 to v11.0 to 200 desktops in the AD-ENT domain.
• Managed the extraction of funded loan data and provided to Wells' outside counsel for a third party law firm's litigation discovery.

Confidential

Consultant, Senior Project Manager/Functional Analyst

Responsibilities:

• Managed Discovery, Research, Analysis, User Requirements and Information Architecture & Visual Design proposal.
• Planned/conducted/analyzed results of interviews/questionnaires submitted by client's key business users/eCommerce customers.
• Collaborated w/heuristics team evaluating survey result/development of proposed new UI/UX designs.
• Consultant, Senior Program Manager/Functional Analyst (Contract)
• Conducted JAD sessions with Business users to obtain, formalize and prioritize CRM requirements.
• Worked w/engineers to develop info architecture incl wireframes/UI design taxonomy; developed traceability matrices for testing.
• Designed Access database entities/corresponding templates enabling Confidential to migrate from Siebel to CRM2011.

Confidential

Senior Program Manager

Responsibilities:

• Managed Business Intelligence reporting: Actual to Budget Financials, JIRA/Salesforce.com trouble ticket analysis.
• Managed multiple RFP bid response hardware/software/manpower resource estimates in support of this multinational company's marketing and sales organization's custom software solution delivery proposals in the European market space.
• Managed workstreams that included Agile development teams during rapid ramp - up of Agile across the enterprise.

Confidential

Senior Program Release Manager

Responsibilities:

• Managed Agile project team: solution delivery manager, onshore/offshore web Dev/QA test teams for a Dynamics CRM project supporting the Confidential Partner network s Dynamics CRM marketing efforts.
• Performed business analysis, wrote technical requirements document from existing business requirements document (BRD).
• Developed project work plans, managed project schedule status, and performed CRM data mapping gap analysis.
• Designed new UI/UX for the solution, managed development, created traceability matrices, and managed related QA testing.
• Release managed deployment of hot fix release using MS VSTS/TFS (Team Foundation Server), custom software enhancements.

Confidential

Consultant, Integration Planning Manager

Responsibilities:

• Managed Confidential CRM/GP/Maximo Integration Rollout implementation project team.
• Managed planning for Confidential Dynamics CRM integration with Dynamics GP/WennSoft using Scribe (BizTalk alternative) and eConnect for prototype/POC.
• Collaborated on development of client's IMS Integration Functional/Technical Requirements for CRM; created traceability matrices to be used for QA/UAT testing of integrated Confidential CRM, GP, Maximo, with the Port s legacy applications/interfaces.
• Maintained all project artifacts using SharePoint sites/folders.

Confidential

Consultant, Senior Project/Release Manager

Responsibilities:

• Managed obtaining business requirements, software engineering, custom .NET software development, testing, and release management using MS VSTS; provisioning of networked SQL Server solution; created traceability matrices used for QA/UAT.
• Used Agile/Scrum methodology w/daily on-camera stand-ups to plan, manage work of near-shore team (Buenos Aires, Argentina).
• Security front-end module integrated with Active Directory that supported single sign-on
• Integrated Outlook/Exchange Server 2007 email generation
• Integrated image management, dynamically interfaced to SharePoint Server (MOSS 2007 Enterprise)
• Designed secure distributed, fault-tolerant SQL Server network/database hierarchy using SQL Replication.
• Developed comprehensive step-by-step user guide; provided hands-on to early adopters using train-the-trainers concept.
• Managed expectations of enterprise steering committee, comprised of General Partner (COO), VP-IT, and a Sr. Construction PM.

Confidential

Consultant, Senior Project Manager

Responsibilities:

• Managed a portfolio of mortgage applications, including multi - year project management of enterprise-level IT software development and integration testing, governance programs including Sarbanes-Oxley (SOX), and of eCommerce applications and mainframe backend mortgage origination processes.
• Used SharePoint sites/folders and TestDirector to maintain project artifacts/documents.
• Included custom web applications, HP-UX/Citrix MetaFrame, procurement of BDN network w/associated 3rd party vendor mgmt.
• Managed all end-to-end testing (triage, QA, SIT, UAT) w/onshore/offshore testing/software resources, and release management.

Confidential

Consultant, Senior Program Manager

Responsibilities:

• Project managed a global Confidential team during business requirements definition and current state/future state documentation for the SMS&P/MBS Group's Run/Support organization.
• Planned deployment/ongoing regional support process for the global product launch of Dynamics AX.
• Conducted cross-group team meetings, design planning/review sessions across several global time zones (team consisted of subject matter experts.

Confidential

Director Application Development and Support / Manager, Project Management Office

Responsibilities:

• Chaired cross-functional senior steering committee and executive (CEO, Sr VP Operations, VP Finance, etc) stakeholder sessions.
• Managed customer expectations during this multi-year effort by ensuring focus was maintained on project by senior management.
• Provided oversight for the move of an EMC array in conjunction with a large network server migration and data center move to new corporate headquarters, including provisioning for a hot backup/failover option during the weekend move.
• Managed a staff of project managers during an enterprise process improvement effort; mentored the team throughout the PMP process.

Confidential

Senior Program Director, Operations

Responsibilities:

• Managed product portfolio development status sessions of senior Operations team, reporting to Chief Operations Officer (COO).
• Reviewed and commented on draft contracts developed by external legal counsel for a new entity, w/French, Chinese principals, being established as a wholly - owned subsidiary of Confidential ; planned to have offices.
• Planned and managed the move/consolidation of company assets of Corporate/Marketing, Development and Client Services offices from three buildings to a new 10,000 square foot facility, including server migration to a new server farm/data center.