SUMMARY

• Having 14+ years of Experience in Software development, this includes 12+ years of experience in CRM applications. Worked on Siebel, SalesLogix and development and support of MS Dynamics CRM 2013, 2015. Certified in MS Dynamics CRM(MB2 - 707).
• 14+ years of experience in all phases and stages of Software Development Life Cycle (SDLC) with good working knowledge of testing, methodologies, tasks, resources and process.
• Worked on CRM design, development and support application to meet client requirements.
• Worked on designing and configuring and integration with other data systems in CRM.
• Strong experience in handling Onsite-Offshore model, client handling and continues business process.
• Application experience in Chemical, Banking, Automotive, Pharmaceutical and Healthcare.
• Experience in planning and performing data migration into and within CRM.
• Experience in creating reports and forms in CRM.
• Experience using CRM configuration and programming best practices.
• Experience working in an agile project environment.
• Versatile team player with excellent analytical, presentation and interpersonal skills with an aptitude to learn new technologies.
• Solid time management and multitasking skills, which help in conducting project meetings, reviews, walkthroughs, and customer interviews according to the varied needs of the people involved
• Excellent written and oral communication skills and a team-player with a results-oriented attitude

TECHNICAL SKILLS

Operating System: Windows XP, Windows Server 2003/08, NT, 95, 98.

Web Page Designing: HTML, CSS

Web Server: IIS 6.0/7.0, Active Directory.

CRM: Siebel 7,8, MS Dynamics CRM 2011, 2013, 2015, Saleslogix

Languages: Java

Reporting/Portal Tools: SSRS

Scripting Languages: JavaScript.

Database Management: MS SQL Server 2005/08/12.

PROFESSIONAL EXPERIENCE

Confidential, Maryland

Application Architect

Environment: Siebel 7.8.2.16, MS Dynamics CRM 2013, 2015 CRM SDK, MS SQL Server 2012 R2, .Net Framework 4.0, Visual Studio 2012, Java Script, C#.

Responsibilities:

• Worked on Customizations and Workflows, Plug-ins, Business Process.
• Set up the Hierarchy and Roles in CRM. Worked on Custom Reports using SRSS.
• Worked on MS Dynamics CRM Data Migration and real time integration with Scribe.
• Worked on migration from Siebel to MS Dynamics CRM 2013.
• Worked on Cherwell Services Requests/Incidents based on the SLA and resolved the service Requests/Incidents to meet the SLAs.
• Had alternate weekly call with onsite manager to update on the status of the Service Requests/Incidents and L4 project. Also supporting Saleslogix CRM.

Confidential

EIM lead

Environment: Siebel 8.1, DB2, UNIX

Responsibilities:

• Delivered new and complex high quality solutions to clients in response to varying business requirements. Responsible for effective communication with the onsite coordinator.
• Provided day to day update and regular work/deliverables status to the onsite coordinator.
• Translate customer requirements into formal requirements and design documents, establish specific solutions. Worked on DB2 Database based on client requirements.
• Involved in preparing the technical design documents, technical mapping workbooks and ifb files.

Confidential

Senior Application Consultant

Environment: Siebel 8.1, Oracle 10g

Responsibilities:

• Responsible for leading a team in delivering solution to our customer.
• Delivered new and complex high quality solutions to clients in response to varying business requirements.Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.

Confidential

Senior Application Consultant

Environment: Siebel 8.0.0.1, Oracle 10g, Informatica 7.1.4

Responsibilities:

• Responsible for leading a project team in delivering solution to our customer in the Pharma sector.
• I was involved in the design and development of data migration in Merck Model B or Customer Connect for the countries Sweden and Italy.
• I was involved in Auto Merge process in Merck project which is a new requirement and we as a team got appreciations from Client.
• I was involved in Assessment de-duplication process for Accounts and Contacts.

Confidential

Senior Application Consultant

Environment: Siebel 8.0.0.1, Oracle 10g

Responsibilities:

• Involved in preparing of design documents
• Involved in preparing the mapping documents.
• Prepared the IFB’s for the entities.

Confidential

Consultant1

Responsibilities:

• Working with the batch files
• Running EIM for large data laods both initial and ongoing
• Working with development in Siebel tools

Confidential

Consultant1

Environment: Siebel 7.7.1, Oracle 9i

Responsibilities:

• Preparation of a Prototype. Preparation of Detailed Design.
• Done the EIM mapping in informatica. Loaded Deduction data as part of EIM.
• Worked with upgrading of some applets and extended some columns of base tables.

Confidential

Environment: Siebel 7.5, Oracle 9i

Consultant

Responsibilities:

• Performing bulk imports data using Enterprise Integration Manager.
• Data loads includes: Contacts, Activities, Accounts, Opportunities and Agreements.
• Mapping external system data to Siebel Interface & Base tables.
• Creating & modifying IFB files, writing stored procedures to populate the Interface tables.

Confidential

Consultant

Environment: Siebel 7.5.3, Oracle 9i

Responsibilities:

• Written SQL spool files to extract the data from the Siebel,
• Tuned SQL queries to get the required output, Created test cases and participated in unit and integration testing. Created batch files to run SQL files as a daily extract.

Confidential

Consultant

Responsibilities:

• Involved in analysis and design of the technical requirement
• Developed PL/SQL scripts to extract data from Revenue table and load into Staging table and performed validation. Writing Stored procedures to load data
• Created IFB file for EIM Import process. Optimized EIM and PL/SQL Script performances
• Update process is used to update the revenue base table. Created test cases and participated in testing

Confidential

Consultant

Environment: Siebel Sales 7.x, 6.x Oracle 8i.

Responsibilities:

• Configuration of Siebel Applications to meet the customer specifications.
• Developed an EIM process to import from legacy system to Siebel application.
• Used SQL Loader utility and control files to stage the data from flat file, which is coming from the legacy system. Involved in analysis and design of the technical requirement.
• Configuration of EIM process, data loading in EIM tables and import of data to Siebel database using EIM process. Involved in configuring the *.ifb files and EIM server Tasks for the data loads.

Confidential

Consultant

Environment: Siebel Call center and eService.

Responsibilities:

• Modification/Enhancement of the existing functionality based on the change requests.
• Research and Development for complex requests. Configuration of Application using Siebel Tools.
• Import of legacy data from spreadsheet into Siebel using EIM. Prepared Technical Documentation of the System.