SUMMARY

• Seasoned Technical Project/Program Manager with demonstrated experience in managing high performance teams with a proven track record in the delivery and support of mission critical global systems and applications.
• Domain skills includedisaster recovery, data center migration, app migration,legacy app retirement,vendor solution implementation, working with cross - functional projects in B2B/B2C (e-Commerce) domain tightly integrating withERP and other applications; Commanding experience in Performance tuning of packaged applications, databases, app servers, and high volume transaction processing systems. Recognized leader and team player with successes in a fast-paced, highly-matrixed and evolving environments.Papers Presented
• Presented paper at 2002 Intuit’s Technology forum on Securing Electronic Business Transactions over Internet.
• Presented paper at 2003 Intuit’s Technology Forum on Third Part Logistics (Fulfillment Partner)Project & ECommerce Work Bench.
• Presented a paper at 2007 Intuit’s Technology Forum on extensive usage of AS1,AS2 protocols and the security/encryption that has been adapted by Cyclone Advance Server Software
• Intuit Supply Chain Divanci Award for Leadership 2007
• Received several Spot light awards from senior management for the excellent implementation of several key projects for Intuit

PROFESSIONAL EXPERIENCE

Confidential, Mountain View. CA

Program &Project Manager

Responsibilities:

• Project manager for Legacy Datacenter migraton to NGSDC thus ensuring modernized infrastructure is properly utilized resulting in: Realized cost savings on DC closures, avoid license maintenance renewal for EOL and infrastructure consolidation,improved application and infrastructure performance operational overheads
• Project manager for Mission Critical DR Applications initiative.DR Data Center project was recognized for rapid delivery in The Wall Street Journal in October 2015
• Project managed the migration of several thousands of users using File Share, Tumbleweed and Box to MFT (Tibco) and decommissioned Tumbleweed, File Share systems with zero disruption to the users
• Managed the Share Point application upgrade from 2010 -2013 version. Migrated 151 content DBs worth size 2.5 TB using content DB backup restore approach. Migrated 151 content Databases, around 2500 Sites, around 10000 Share Point Users, over 2000 InfoPath forms & custom workflows successfully with zero P1,P2. P3 issues
• Managed and Implemeted Cisco Tetration data analystics(version 2.20) thus resulting in Automatation of whitelist policy recommendation,Application dependencies, Application baselines,Latency monitoring, Forensics ofEvery Packet, Every Flow, Every Speed
• Manged and led the centire B2B/EDI integration with Confidential applications and played a key role in consolidating and decommission of the applications
• Managed and implemented Aegis Software FactoryLogix Manufacturing control system platform in NGSDC to be used to provide control and visibility into in-process product movement as well as in-process real time quality data in at 3rd party logistics providers MiS (Newark California) and XPO (Amsterdam).
• Established site to site VPN tunnels from all the BC (Blue Coat) VPN Cloud locations (12 primary & 12 secondary) to Tucson and Ashburn with required routing and resolution of IP overlaps.
• Migrate entire Confidential DNS/NTP servers ( aroiund 9k servers) the new Confidential Info Blox
• Led the site to site VPN tunnel (primary and secondary )implementations from all theBlue Coat, Life Lock Cloud and with several direct Vendor clound locations to Tucson and Ashburn with required routing and resolution of IP address

Confidential . Sanfrancisco, CA

Program &Project Manager

Responsibilities:

• Managed team of designers, developers in on boarding Contract Manufacturer’s and “Third Party Logistics. Extensively worked with Global Partners/Contract Manufacturer’s (China, Singapore, Mexico, Europe) and provided solution design focused on achieving the two key objectives: integration of new retail Fulfillment partners, move the entire retail channel to a drop ship fulfillment model via B2B/EDI transactions
• Managed and Build secure foundation for automating information exchange with customers, partners and suppliers by delivering a worry free business integration solutions in a cost effective manner thereby enabling business growth this reducing the Production Support Load, by generating exception based notification using standardized scripts
• Lead MDM (TIBCO Product MDM) implementation intitative and deliverd the solution for maintaining product master by employing data governance thru rules and workflows in conjunction with data custodians to manage the data . Real time Product information from RMS was sent via TIBCO integration layer to MDM and thus to all the subscribing sytems. Data stewards and data custodian were were set up to update MDM specific attributes via the MDM UI.
• Managed,delivered and Built ITEM Master Pricing, PZ Mono,Ship Restrictions, Product Info, Employee Discount,Product Catalog,Dummy Sku Linking MDM interfaces thus supporting the entire Retail order processing
• Managed and delivered integrated tokenization(PCI Complaince) solution across all in scope WSI system with new EMV device with new payment processors (Verifone) minimizing the risk of a data security breach and reducing PCI DSS Level 1 compliance costs. thus reducing the risk of compromise or accidental exposure and unauthorized access to sensitive data .
• Lead Deliver daily, weekly, and ad hoc project plan updates and reporting to ensure successful management of stakeholder expectations. Achieved IT teams alignment with that of the business objectives. Ensured better release capabilities by aligning all theMDM &Tokenization services into one bundle across releases while maintaining SOX compliances.

Confidential, CA

Technical Project & Program Manager

Responsibilities:

• Managed entire Cisco EB2B, SCLSS(Supply chain Large Scale System)&OMLSS (Order Management Large scale system) performance testing which includes testing of all 3A4,3A7,3A9,3A1,3A10,3B3,3B4,3B11,3B13,3B18 &3C3 transactions along with creating orders in ERP using load runner
• Managed performance testing efforts (latency, Capacity analysis) in migration of Front end, Mid-Tier, Database services, including implementation of a new server from (migration to RAC, UCS blades) and migration to a new data center reducing, operational costs by $13.7M over 5 years
• Managed entire Performance of Cash Rover initiative applications (65 APPS) migrating essential Quote-to-Cash systems (Order Management, Entitlements, Finance, Billing systems) from data centers in San Jose, California to Richardson, Texas. The initiative also includes the upgrade of Quote-to-Cash systems to increase stability, resiliency, and capacity while moving to a “Cisco on Cisco” unified computing solution.
• Managed the server migration from HP server - UCS B440 server along with the Oracle database upgrade 10G -11G thus aligning with the Cisco strategy and Demonstrating Cisco - on - Cisco Technology.
• Collaborated with multiple core functions, ERMO and unified PMO for cross functional support needs and shared activity tracking Handled multiple project escalations and drove critical discussions with Executive Management committees and ensured their closures within accepted SLAs
• Managed & Lead localization initiative and collaborated with Glenbrook(third party vendor) to address language data conversion challenges i.e. from local(Chinese, Korea, Japan etc) to English and English to Local, addressed 1.9 million records during this process of data conversion dives, reviews and gap Analysis of Cisco customized applications from Scope identification (from Performance point of view)- Gathering of load testing scenarios of the applications, identifying the bottle necks of the applications and providing recommendations/solutions to improve the performance of the applications
• Managed and the led the performance testing effort of various cisco applications that were impacted due to DB migration (SJ->RCDN), Init. Parameter Changes, SQL Plan Changes due to DB Upgrade (10g to 11g)
• Succesfully managed and delivered multiple critical cross functional tracks for Cisco ATS. Provided Front end and DB tuning recommendations to key business critical applications during Cisco data center migration program where all server components were not co-located.
• Managaed entire Cisco EB2B, SCLSS(Supply chain Large Scale System)&OMLSS (Order Management Large scale system) performance testing which includes testing of all 3A4,3A7,3A9,3A1,3A10,3B3,3B4,3B11,3B13,3B18 &3C3 transactions along with creating orders in ERP using load runner.
• Successfully managed and delivered multiple critical cross functional tracks for Cisco ATS. Provided Front end and DB tuning recommendations to key business critical applications and assisted Database developers and front end developers with SQL & front end performancetuning during Cisco data center migration program where all server components were not co-located
• Engaged performance testing of Cisco core webservices (SOAP&RESTful) in migration of ACE XML gateways to next level Layer 7 Technologies
• Managed the performance team in performing Trace file analysis of business critical programs/interfaces that do not meet SLA, Load Testing 1X 3 iterations for response time to validate infrastructure changes, Database upgrades (9i -11g), latency impacts with non-migrating components
• Managed the performance team in the initiative of the DRP (Disaster Recovery Plan)/Business Continuity plan to mitigate the risk of business downtime, continuous availability of B2B &ERP applications during system failure, unexpected outage or natural disaster — without capital expense.
• Managed andused ITCAM, DynaTrace, OPNET and Custom Scripts for JVMs/Network/DB Performance monitoring/tuning

Confidential, TX

Solution Deilvery Manager

Responsibilities:

• Managed and built B2B Solution Delivery Retail Order to cash (ROTC) team in implementation and integration of Inovis AI outsource solution with Oracle Applications 12 XML Gateway. Designed and implemented EDI x12/EDIFACT to XML data mapping. Solution Deliver manager/Team member of the largest and most sophisticated private cloud B2B managed services environment in the WORLD, all Dell to Dell, comprised of over 17.5 million transactions per week. 50+ Dell applications, 1700 partners, 500+ UAT sessions, issue resolution, escalations, partner and business sign off resulting in millions in savings per year.
• Worked with global teams to provide cost effective “Run the Business” support, using an on-site offshore resource model. Built outstanding relationships with customers, partners and vendors, and provided flawless high quality E2E (end-to-end) customer solutions resulting in significant savings
• Managed team of designers, developers and implementers of Contract Manufacturer’s and “Third Party Logistics. Extensively worked with Global Partners/Contract Manufacturer’s (China, Singapore, Mexico, Europe) and provided solution design focused on achieving the two key objectives: integration of new retail Fulfillment partners, move the entire retail channel to a drop ship fulfillment model.
• Responsible for implementation and established (introduced) a standard framework of EDI transaction sets for exchanging information with fulfillment partners. The intention of the framework is to create an integration infrastructure that is more generic in nature. The framework reduced Dell’s reliance on custom flat files and related point-to-point integration infrastructure.

Confidential, CA

Responsibilities:

• Led the IT efforts in enabling B2B business with all the major retail stores i.e TJ Maxx, Marshalls, Home Goods,Safeway, Kmart, Walmart, Sears, Block Buster, Kroger’s, Frys, Best Buy, Circuit City, CompUSA, Amazon,, Albertson’s etc and several other major retailers enabling Intuit Business to growth by 273 million per year
• Worked with the business and IT team and laid down the strategic 1 - year and 3-year Enterprise systems road map to Intuit and built and managed high performing engineering teams, with 19+ members, to design, develop, deploy and support application systems and tools, thru excellent planning and prioritization skills with the ability to define, articulate and implement “strategic game changers” while executing the day - to day basics very well
• Managed and led the offshore team, with 60+ members, to provide cost effective “Run the Business” support, using an on-site offshore resource model resulting in good savings. Built outstanding relationships with customers, partners and vendors, and provided flawless high quality E2E (end-to-end) customer solutions resulting in significant savings.
• Managed part of the GEMS ERP system which is Enterprise wide repository for financial data. This system is the source for financial reporting. Modules include Order Management, Account Receivables, Account Payables General Ledger and Supply Chain modules. Major challenges include processing of millions of orders per day during peak tax season(April 15), month end, quarter end, and year end during tax season and also during product launches
• Successfully managed and Implemented and Managed enterprise level applications, including 3 large scale implementations with Oracle ERP (E-Business Suite) with several cross functional integrations and business critical custom application extensions
• Managed and worked on the key initiative that reduced the cost of total quality from $4.4M to $1.2M in a span of 24 months while reducing the defects per KLOC from 5.0 to 0.7 while solving for the Quality attributes. Primarily achieved through driving change in mind set of the organization towards Quality, Building rigor into SDLC process, Leveraging Automation and executing a Onsite /off shore model
• Led the initiative of establishing End-To-End TATS (Order Turnaround Time) transaction processing SLAs and metrics to deliver WOW customer experience. Achieved a success rate of about 99% in customer order fulfillment TAT.
• Managed and Build secure foundation for automating information exchange with customers, partners and suppliers by delivering a worry free business integration solutions in a cost effective manner thereby enabling business growth this reducing the Production Support Load, by generating exception based notification using standardized scripts
• Managed the program initiatives such as RFID, UCCNET and implemented with Best Buy as the pilot Project. Excellent hands on experience in EDI-INT standards, AS1, AS2, AS3 business protocols, Very good Knowledge about encryption, cryptography etc. Hand on experience with ANSI X-12, XML, Rosetta Net
• Managed the team in the elimination of Dial UP Modems and batch processing programs with AS2 protocol and Led the implementation of Active/Passive clustering, in the event of a failure, workload is automatically rebalanced across remaining machines without data loss
• Implemented B2B SOA Architecture for complete B2B solutions. Unified single platform that enabled businesses to meet all B2B&B2C requirements, integrate business processes, automate and streamline trading partner on-boarding, management, enabling robust and flexible security infrastructure using BPML language
• Application consolidation which provided numerous benefits including increased server utilization, simplified IT infrastructure management, elimination of redundancies, increased performance, reduced maintenance costs, and reductions in the cost, time and risks associated with application upgrades.
• Managed and Implemented SOA integration architecture framework that provided highly availability/scalability infrastructure with automatic failover capabilities to meet the Intuit business needs and requirements
• Built the DRP (Disaster Recovery Plan)/Business Continuity plan to mitigate the risk of business downtime, continuous availability of B2B &ERP applications during system failure, unexpected outage or natural disaster