SUMMARY

• Experienced Investment/Mortgage/Retail Banking Senior Leader with a substantial track record of business partnership in defining goals and delivering enterprise solutions to achieve objectives
• Skilled and certified in all phases of PLC and SDLC; from feasibility analysis and conceptual design through implementation and ongoing operations.
• Seventeen years of progressive experience in information - technology- managing, planning, analyzing, designing and developing IT solutions with in-house, outsourced or offshore development models. Managed large global project and program teams with multimillion dollar budgets.
• Seasoned and adaptable IT professional with comprehensive business/technical skill set and expertise in Program/project management,, testing/quality assurance, business analysis, business process automation/management (BPM), process improvement, systems integration, requirements analysis, requirements documentation, workflow design, process modeling and software development.
• Solutions-oriented professional IT consultant who excels at managing Programs/projects, collaborating with project teams, interfacing with clients, and deploying technology to build successful solutions for clients from requirements-gathering through to implementation and support.
• Competent technical guru with 15 years of hands-on development experience.
• Very strong knowledge and experience in relational databases (RDBMS) - Sybase, Oracle, SQL Server and MS Access.
• Flexibility: Adept at adjusting to multiple demands, shifting priorities and ambiguities in requirements under rapid change in a fast paced environment.
• Teamwork: Strong ability to resolve disagreements and gain consensus to arrive at constructive solutions while maintaining positive working relationships. Successful at managing multicultural, multi generational, geographically diverse teams with different skill levels.
• Forging relationships: Outstanding ability to interact with all levels of management, cross-functional business end-users and peers both inside and outside of the IT community. Strong ability to forge solid working relationships at all levels and across all functions.
• Planning and organizational skills: Practical, realistic and efficient time management skills. Extensive experience in providing for functional and technical contingencies to mitigate the risks in deliverables. Demonstrated ability to realistically estimate project durations and meet deadlines with consistent quality.

TECHNICAL SKILLS

• Program/Project Management
• Business Needs Assessment
• Resource/Budget/Communication management
• Requirements Management
• Product Implementation
• Quality-assurance strategy/process
• Technology integration
• Presentations

PROFESSIONAL EXPERIENCE

Confidential, NY

Program Manager

Responsibilities:

• Responsible for high level timeline, budget and development updates of the project for all key stakeholders including technical, Product and executive level partners.
• Oversee program & resource planning, determine and implement the execution method (Agile / waterfall) for the underlying projects in the program.
• Liaison between stakeholders and development team; managing development and test resources between both onshore and offshore; collaborating with multiple cross functional teams; analyze and clarify technical and business requirements.
• Negotiated scope definition and technical design choices with internal IT teams and external product teams and succinctly articulated these decisions by coordinating product demos.
• Actively engaged change management to track and implement all the ER’s and CR’s and their inclusion in the downstream testing efforts
• Drive the prioritization process that define the scope and schedule of projects and created backlog for stakeholders, development and test team to manage
• Work with our IT teams to close the loop on outstanding requirements/defects and product feedback.
• Chair regular meetings to track and discuss the progress of the various work efforts and facilitate interaction between the different tracks involved (BA, Dev, UAT, Release Team, Product teams, Budget and Finance group etc.).
• Continuously provide communication on project/Program status to senior management thru regular weekly status call presentations.
• Liaised with business and functional owner and facilitated high-level review sessions to derive and execute action plans, meeting deadlines and standards and proactively managing risks.
• Principal point of contact for the executive steering committee, project managers / teams leads & project sponsors.
• Help identify areas of process improvement within teams; develop templates to allow consistent communications with between stakeholders and offshore team on requirements/status; driving adoption to development tools that help manage and report on programs/projects.

Confidential, NY

Project Manager

Responsibilities:

• Managed a core project team of 32 people and collaborated with other teams in FRB Philly, FRB STL and FMS resources from Treasury
• Managed the budget for the project as well as the schedule and rebaselined as needed.
• Actively engaged change management to track and implement all the ER’s and CR’s and their inclusion in the downstream testing efforts
• Engaged FMS (Financial Management system from Treasury who are the business users) in a strategic partnership to get their buy in for the different work efforts / initiatives.
• Managed the project from an SRP ( Standard Repeatable Process) perspective which is an FRB standard for project management
• Chair regular meetings to track and discuss the progress of the various work efforts and facilitate interaction between the different tracks involved (Dev, PMO, RVT, UAT, FMS, CBAF, BA, Budget and Finance group etc.).
• Provide status updates to senior management thru regular weekly status call presentations.
• Liaised with business and functional owner and facilitated high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Coordinated with RVT testing team from FRB Philly to plan review and analyze the various project test plans.
• Coordinated evaluation of testing results, recommended viability of release for production; and planned bug fix release/post production patch releases for handling any bug fixes without impacting the schedule or the quality of code deployed into production.
• Managed post deployment closure activities such as post deployment management presentation, conducting lessons learned and starting the amortization process for the project.

Project Analyst

Confidential

Responsibilities:

• Perform Site Surveys /analysis of the different Financial Institutions hosting the bank examiners.
• Interfaced with business users, FISG Examiners to understand and capture Business Requirements Documents (BRD’s).
• Conduct a Gap analysis of the current requirements
• Collaborate with the TECS engineering team in translating the requirements into viable business solutions/options.
• Engage the Site Business Managers and Site Tech Managers in a comprehensive dialogue on the strategy to be adopted for the implementation
• Create the project plan for the first pilot for one of the Financial Institutions.

Confidential, Iselin, NJ

Project Manager/Business Analyst - Home Lending Technology

Responsibilities:

• Create project plans for various TruComp initiatives such as bimonthly releases, performance testing, DR testing, AVAT testing, TruComp infrastructure upgrade project and TruComp Software upgrade project (5.2.4 to 6.0) while adhering to JPMC corporate SDLC and release management strategy.
• Managed a core project team of 20 people and collaborated with the onshore and offshore vendors
• Created capacity plans for all the different work efforts and fine tune the project plans based on capacity.
• Actively engage change management to limit scope creep for the different work efforts.
• Engaged the business users in a strategic partnership to get their buy in for the different work efforts / initiatives.
• Liaison with Callidus Software for the Software upgrade project and Infrastructure upgrade project.
• Manage the cutover planning for various releases / work efforts.
• Manage ECM‘s (enterprise change management) when needed. Includes creating ECM’s, getting approvals, approving them when needed, and coordinating ECM implementations.
• Chair regular meetings to track and discuss the progress of the various work efforts and facilitate interaction between the different groups involved.
• Provide status updates to senior management either thru PHS (Project Health System) or through Custom power points.
• Liaised with business and functional owner and facilitated high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Interfaced with business users to prepare and update Business Requirements Documents (BRD’s) and Functional System Documents (FSD’s). Created test cases and test scripts.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Applied change requests, versions, and addendums.

Confidential, Stamford, CT

Project Manager /Business Analyst- IT Cash Equities

Responsibilities:

• Assist/Track with Legal/Compliance investigations. This includes tracking to completion the TASR enquiry, the Reg sho Inquiry, The Yhoo inquiry, and the Inquiries involving Emergency Ban period 1 and 2.
• Recommend, initiate and assist with the process of acquiring data to create a historical database which would enable a more cost effective approach to deal with Legal/Compliance investigations.
• Recommended and implemented process to track both internal /external changes to all the systems/applications within Cash Equities IT stream. Internal changes include any business driven changes across some or all systems. External changes include FINRA directives/regulations (E.g. MOC/LOC Change, Finra NTM 09-54-ACT2010,Uptick rule etc )
• Assist/track to completion the Off shoring Business Initiative for approved OATS applications.
• Responsible for maintaining/managing the internal WIKI for each particular investigation.
• Coordinate with the traders /IT development staff on the trading floor as required for investigations.
• Perform PMO responsibilities such as reporting/budget tracking and time management.

Confidential, Jersey City, New York City

Project Manager - ITI Central PMO

Responsibilities:

• As super user/administrator of WIBS I was responsible for any and all changes made to WIBS.
• Initiated and established a project management methodology and guidelines for WIBS in the spheres of requirements management, user acceptance and closure.
• Ensured that the projects entered in WIBS adhere to minimum process standards to ensure quality of work, and conducted project reviews and audits to ensure adherence to reporting standards and made recommendations based on the audits
• Coordinated all the changes to WIBS by gathering the requirements from different streams, translating them into detailed technical specifications for the development team, tracking the development progress and facilitating UAT testing by the different streams before closure.
• Coordinated the corporate communications of these changes to different streams and responsible for updating the Central PMO website with these changes and other communications.
• Involved with and produced reports for Portfolio Demand Management Exercise, Global Cost Transparency Program and Monthly reports by identifying key requirements for each report depending on the distribution criteria and overall objective.
• Standardized the reporting processes within central PMO and also for the different streams and also incorporated it within WIBS for easier use.
• Chaired weekly meetings and other impromptu meetings to discuss, garner consensus, and track the progress for any requirements being implemented with in WIBS.
• Coordinated the implementation of Business Objects Application with WIBS to facilitate ad hoc reporting. Involved with every aspect of this project from initiation, scope definition, requirements gathering, tracking the development progress, UAT Testing, closure, and establish processes for future changes depending on WIBS changes.
• Provided guidance /mentoring and support for other Project Managers.
• Provided standard project support services for both project sponsor and project manager

Confidential, New York City

Project Manager/ QA Analyst - Investment Banking

Responsibilities:

• Managed Software Quality Assurance of Client Portal environment for applications such as eAccess TMC, MAS and eAccess NG.
• Evaluated testing results, recommended viability of release for production; implemented all major milestone releases on schedule, and prevented release of any unidentified significant bugs into production.
• Ramped up QA testing staff to support implementation while keeping QA activity within budget.
• Recommended and implemented Test Documentation, Testing Methodologies, Release Standards
• Collaborated with and guided team through development and testing.
• Oversaw quality assurance of all custom applications and interfaces.
• Served as team support and Team Lead during testing, training and end-user support.
• Recommended and Oversaw writing and maintenance of all unit and system testing plans.
• Extensively interacted with End Users to obtain and define system requirements.
• Coordinated with the development team regarding build releases and defect tracking and resolution.
• Involved in creation and enhancement of the test cases for regression testing using QTP.
• Used the SQL to perform Backend testing on the databases present in the data warehouse.
• Verified fixed defects. Retesting, logging and tracking of Bugs using Test Director.
• Identified critical training needs and requirements, recommended Training strategies and coordinated training.

Confidential, Woodbridge, NJ

Project Manager/QA Analyst

Responsibilities:

• Lead brainstorming sessions to identify key testing concerns and prevent insufficiently broad testing.
• Created concise, usable test plansthat successfully raised testing concerns early in the process.
• Developed and documented efficient test procedures that effectively directed other's work.
• Collaborated on solution architecture and infrastructure requirements, led test data analysis and collection efforts, and coordinated test cycle runs with offshore support team; played key role in smooth operation of intensive testing environment, thus helping client keep its costs down.
• Played key role as liaison with project stakeholders in problem solving, project status updates, and gathering performance measurements
• Authored many scripts using different tools like PL/SQL,WIN Runner, QTP for performing Black Box Testing, System Testing, System Integration Testing, Regression Testing, Performance Testing, Functional testing.
• Verified fixed defects. Retesting, logging and tracking of Bugs using Test Director.

Confidential, NY

Sybase DBA

Responsibilities:

• Facilitating the ROI tracking of both email and web campaigns for different clients like Citigroup, Sony style etc.
• Upgrading the ORBit 2000 database for use with palm pilots to facilitate wireless anywhere tracking of the results of e-campaign.
• Coordinating with Cheetah Mail for direct Email campaigns.
• Creating and optimizing a new db system for use with "We Have Santa" campaign for SonyStyle.com
• Design a campaign strategy and facilitate the db for ROI tracking of the spring campaign for 1 800 Flowers.com.
• Provided real time reports to client managers of Citi Bank. Sony Style, 1800 Flowers.com, Petco.com etc...
• Maintaining documentation for all the databases and the processes.

TECHNICAL SKILLS

Operating Systems: UNIX (Sun Solaris, HP, Linux), Windows 95/98, Windows NT Windows 2000/XP

Programming Languages: SQL, PLSQL, ISQL, C, COBOL, UNIX Shell.

RDBMS: Sybase, Oracle, SQL Server, MS Access

Testing Tools: Mercury Suite of Products - QTP 9, Win Runner 8.0, Test Director 8.0

Development Tools: Power Builder, VB Script

Others: MS Office, MS Excel, MS Project, PowerPoint, SQL Navigator, DBArtisan