PROFESSIONAL PROFILE SUMMARY:

• Program/Project Manager, with 10+ years of professional “hands - on” Project Management IT Application Development Enterprise/Infrastructure experience within various Industries.
• Manage Project though-out the entire SDLC project phases & PMI process.
• Exceptional leadership, analytical problem-solving abilities with excellent verbal and written communications skills.

TECHNICAL SKILLS:

Project Management Tools/PMI Methodologies & Communication Technologies: Project Leadership, Strategic Planning/Execution, LEAN, Six Sigma DMAIC (Green Belt), SDLC, Agile Methodologies, MS Project, Vendor Management, Change/Issues Management, Multi-Site/Projects, Communications & Coordination in Matrix Cross-Functional Organization and Analytical Problem Solving, MS Share PointMS-Office, Project 2003,2007 & 2010, 2013 MS Project Server Enterprise, Clarity, Professional Visio 2010, Business Objects XI, Quality Center, Primavera Team Play & P3/P6, MS Share-Point (E-Room & Team Center), Remedy, Lotus Notes, PMI PMBOK-ITIL, AT Accelerate, Cortex, Framework, Method One, Capability Delivery Process, PACE, Enterprise Development Process, Unified Modeling Language/Business Modeling (UML/RUP), NetMeeting, Vidyo, WebEx, MS-Live Meeting & Video Conferencing.

Infrastructure Technology/Enhancements: (Web Security, Networking Devices/System & Database/Hardware)

Web Security: WebSphere Application Servers (WAS-IBM), SSL Certificates, Data power (IBM), Site minder (Policy & Rules).

Network: Cisco Networking Technology (F-5, VIP’s, Routers, Switches, Firewall Rules, Data Power), Novel LAN/WAN, WAN IBM Data Link, INTEL Pro Share, TC/IP Netware.

Database: Oracle 10, 11g, & 12c, SQL, Cloud Technology, VMware Virtualization, Storage Area Network (SAN), IBM Info Sphere, Web Sphere, Java, C,C++, Pro C, Oracle-SQL/PL/SQL, IBM, DELL, HP PC’s & Servers, MS Server 2003-SQL.

COTS Applications: Sail Point IIQ Security System, People-Soft HRMS-Recruitment, Benefits & Compensation, Training, Career & Succession Planning, Time & Labor, Scorecard, Performance Management, Government Regulations. SAP Oracle MFG- Shop Floor Control, Planning, Inventory, Procurement.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

SR. IT PROJECT MANAGER

Responsibilities:

• Project managed the following enhancements, upgrades and process improvement on Identity Security Automaton System projects: IIQ Privileged User Access, Access Connect, Enterprise Automation Certifications, AIMS IIQ Reporting System, and Next Generation Security. Banking - Web Development/Enhancements and Database Migration (Oracle 12c) projects.
• Managed, develop and execute project management charter, scope & budget/forecast development, project schedules, program/project status (dashboards), issues, risk, resource plans, project technical requirements documentation/maintain on project share point site.
• Works with all levels of the Sr. Leadership and Technical project teams to provide project and program enterprise status, communications plans, tollgate reviews, requirements and coordinate QA testing activities unit, functional, integration, system and UAT, set-up Dev. INT. QA, Prod environments, and created project implementation deployment plans, and help desk/sustain documentation process.

Technologies: Windows 7, MS Office & Project 2013, MS Share-point, Visio Professional 2013, Quality Center, WebEx, PFMA (Financial ForcastingTool), CLARITYv.13.4

Confidential, Charlotte, NC

SR. IT PROJECT MANAGER

Responsibilities:

• Project managed the following International/US enhancements, upgrades, process improvement projects: SAGE, CAC GPM/Deploy, Met Connect, CS ESSBASE, Electronic Record Keeping, FSE Illustrations, COMs Redesign and Strategic Close Loop.
• Managed, develop and execute project management charter, scope & budget development, project schedules, program/project status (enterprise status reports), issues, risk, budgets, resource plans, and managed technical documentation on share point.
• Works with all levels of the Sr. Leadership and Technical project teams to provide project and program enterprise status, communications plans, tollgate reviews, requirements and coordinate QA testing activities unit, functional, integration, system and UAT, set-up Dev. INT. QA, Prod environments, and created project implementation deployment plans, and help desk/sustain documentation process.

Technologies: Windows 7, MS Office & Project 2010, MS Share-point, Visio Professional 2010, Quality Center, Remedy, Lotus Notes/Same Time, WebEx, CLARITYv.13.4

Confidential, Charlotte, NC

SR. IT PROJECT MANAGER

Responsibilities:

• Program/Project managed network integration, enhancements, automation, relocation and implementation of IT Corporate Enterprise Application Development and Infrastructure Technology.
• Managed, develop and execute project management plan (PMP), scope & budget development (HL ROM’s & CBA), schedules, action plans, issues, risk, budgets, resource plans, and managed technical documentation on share point.
• Organized and provided project leadership for multiple projects through the SDLC (Waterfall) & Agile Scrums methodology process.
• Project managed enhancements, upgrades, and process improvements for Web Security (WAS, SSL Certificates, Site Minder & Data Power technology), File Transfer, Storage Area Network process, EDW/Database, User Interfaces, Intranet & Internet and Hardware (Servers)/Software Enterprise Application upgrades (Windows, Anti-virus & Adobe), Infrastructure Integrations of New Business Mergers.
• Managed new builds of QA Test environments (ST, IT, AT, PROD, DR & PROFIX). Worked very closely with the Application Development and Database Engineering teams on performing Critical Patching upgrades (CPU).
• Projects managed, Network installation with new improved and enhanced Cisco technology (routers, switches, firewall rules, data power, VIP’s & F-5),
• Works all levels of the Sr. leadership and technical project teams to provide project and program enterprise status (PMR-4 Blocker and Spotlight Milestone Dashboard) communications plans, requirements and coordinate testing activities with QA (unit, functional, integration, system and UAT) and create project implementation deployment plans.

Technologies: MS Office & Project 2010, MS Share-point, Visio Professional 2010, Oracle, Cloud, Quality Center, IBM Info Sphere, NetMeeting, MS Live Meeting, WebEx, CLARITYv.8

Confidential, Charlotte, NC

SR. IT PROJECT MANAGER

Responsibilities:

• Responsible for managing and directing one or more project teams to meet complex project objectives.
• Project managed/implementation of new Customer Work Request Tool System.
• Also, managed Oracle database and Interactive Voice Response (IVR) upgrade/modifications.
• Coordinated, out-sourced/vendor management activities to ensure Nuance met scope, deliverables, and schedule expectations/requirements.
• Managed project scope, reviews, evaluates and formulates project plans, schedules, and budgets.
• Organizes and guided project operations through use of SDLC methodology.
• Controls projects and reports progress in terms of quality and performance metrics common to IT projects.
• Works with client departments throughout the project to develop requirements, coordinate systems testing, installation, training and support.
• Also, contribute to the disaster recovery plan and implemented when necessary.

Technologies: Client Server, MS Project Enterprise, MS Share-point, Visio Professional, MS Office 2007 tools, SQL/JAVA Development tools, Interactive Voice Response(IVR), Text-to-Speech, ETL, Quality Center, Oracle, Cloud, MS Live Meeting, NetMeeting.

Confidential, SC

SR. PROJECT MANAGER

Responsibilities:

• Provided Project Management Consulting services/Leadership for the PMO in support/implementation of Strategic Enterprise Infrastructure and Conversion projects.
• Project manage IT Conversion projects for Claims, Membership, Customer and Client business from project initiation, scope, design, code, systems test, QA to implementation.
• Successfully, completed training on Health Insurance Portability Accountability Act (HIPPA) and HealthCare systems, services processes and government compliance rules.
• Also, create project schedules, executive status reports, develop HLE/ROM estimates, perform risk analysis, issues management and coordinate/close collaboration client/business/project teams. And, provided Lean 6Sigma process improvement support/PMO.
• Work very closely with the PMO and Business Management to monitor budget and develop earned value/ tasks behind schedule and tracking milestones/deliverables reporting.

Technologies: Mainframe/Client Server, MS Project Enterprise, MPS, MS Share-point (DMS), Visio Professional, MS Office tools, Quality Center, SQL Development tools.

Confidential, CA

IT PROJECT MANAGER

Responsibilities:

• Project managed and provided leadership on implementing the following IT Enterprise/Infrastructure/COTS Projects: HR PeopleSoft, Oracle/SQL Databases/Software Upgrades, and Enterprise WIKI, .Net/JAVA Conversion Data Warehouse System, SAP Mfg. Shop Floor Control/SAP Methodology, Data Migration, Data Center & Office Relocations and Information Assurance (IA).
• Assist on the implementation of CMMI and the Software Engineering Lean 6Sigma process improvement for the IT Software Engineering/PMO.
• Also, created program/ project schedules, develop detail ROM cost estimates, perform risk analysis, provide project status reports, perform earned value management analysis, and coordinate with customer, project sponsors & team on resolving technical/business issues.
• Assist PMO and Information Security Continuity Planning on creating Disaster Recovery Plan.

Technologies: SAP, PeopleSoft, MS Office & Project 2007, Primavera Team Play/P3/P6 PIMP/IMS, MPM/Win-Sight, Clarity, Oracle 10g, SQL, DOORs, Share Center, Team Center, ColdFusion MX7 & 8, Java, .Net, MQ Series, Business Objects XI, WIKI, Quality Center.

Confidential, PA

Project Manager

Responsibilities:

• Project managed implementation of the Web Brower Customer Accounting System and Employee ID Expansion projects.
• Provided Project Management expertise, monitor project budget and timeline, status reporting, risk/issues/change/earned value management, manage project team and coordinate with client on resolving business/technical issues.

Technologies: MS-Project 2002, Artemis, Office, Visio, Rational Rose Modeling tool/UML, DOORS/Documentum version control/database/document management and Confidential Portal for Project Management/Administration.

Confidential

Project Manager

Responsibilities:

• Project managed implementation of the PeopleFirst Initiative/HRMS SAP System for the Department of Management Services.
• Assisted on the deployment phase on the following HMRS SAP modules: (Recruitment, Benefits/Compensation, Payroll, Training, Career & Succession Planning, Performance Management, Security, & Government Regulations.
• Provided Project Management expertise in monitoring project budget and timeline, status reporting, risk/issues/change management, manage project team and coordinate with client on resolving technical issues. Utilized ASAP Methodology/SAP implementation.
• Project Management support for following State Agencies: Governor’s office, Transportation, Corrections, Financial Services, Lottery, Legal and Health & Services.
• Also, assisted on setting up emergency procedures and command centers for hurricane “Frances” and “Ivan”.
• Worked with the Confidential on helping the hurricane victims get food, water and shelter.

Confidential

Project Manager

Responsibilities:

• Project managed implementation of the ITS/DSL Development Projects related to implementation of a Cisco-based MPLS VPN solution over Confidential ’s global IP backbone/Infrastructure/Sprintlink and Order entry front/back end interfaces.
• Created Project Contract Worksheet which included scope statement, schedule, budget, network, testing, training and processes requirements.
• Coordinated with 3rd party vendors (EDS & IBM) and created Outsource Sub-Contract requirements.
• Worked and used the Confidential Enterprise Development Process/Project Management Methodology.

Technologies: MS-Project 2002, Office, Visio, Rational Rose Modeling tool/UML, Wisdom/DOORS version control/database/document management and EPD Portal for Project Administration.

Confidential

Project Manager

Responsibilities:

• Project manage implementation of the DSL web sites design, development, and implementation of order status, crm/peoplesoft, customer referral, credit card billing, reporting, database and front/back end interfaces.
• Provide Project Management expertise, monitor project budget and timeline, status reporting, risk/issues/change management, trouble shoot code, manage project team and coordinate with client on resolving technical issues.
• Assist in refining Capability Delivery Process (CDP) methodology. Develop project documentation, requirements, architecture & systems diagrams and dashboard data for DSL websites using

Technologies: MS-Project 2000 & 2003, Office, PowerPoint, MS.Net (SQL & Windows Server 2003), Sharepoint.net, and Visio

Confidential, PA

Waste Management Project - Program Manager

Responsibilities:

• Program managed and provided project leadership in developing IT Enterprise strategy/Vision and new system architecture COTS/infrastructure/upgrade/conversion/data migration of PeopleSoft HRMS & CRM/Oracle Financials technology.
• Major responsibilities included setting the program’s strategic direction and providing program/project planning, budget, and assessment of all projects within the program to ensure creative and technical success.
• Provide direction and professional development guidance for assigned team members (Project Managers, Business Analysts, Programmers, Testers and System Administrators).
• Ensured all aspects of internal and external program communications, engagement/requirements analysis, established and track program performance metrics, requirements analysis, trouble shoot code, program planning, CPM scheduling analysis, manage/create program timeline using MS-Project 2000 & Artemis.
• Worked with internal and external clients/stakeholders/business owners to create and support the strategic vision for the Program and assist clients with business case preparation, strategic and tactical planning as necessary.

Technologies: MS-Office, PowerPoint MS.Net (SQL & Windows Server) and Visio to create project documentation.