Introduction:

Knowledge of many aspects of computer operations, production engineering, development, QA testing and service management functions with particular emphasis on change management. Collaborated on IT Operations technical based projects containing people, process and technology.

Professional Experience: Confidential

• Improved day to day operations of Change Release Management Process by instituting mandatory communication check points within the Change Management process.
• Consulted with IS Program/Project Management, QA and Testing, Application and Infrastructure Engineers on the impact of changes to processes, organization, or infrastructure. Led the creation of an internal IT Website to communicate change and configuration management policy and procedure.

Project Highlights: Consulted with Medical Economics Jiva Project requiring documented Implementation procedures. Documentation of the underlining infrastructure and operational aspects of architecture to successful completion.

Confidential

• Consulted with IS Project Delivery, Testing and QA on the impact of changes to processes, organization, or infrastructure, and new or upgraded technology.
• This impact assessed against the current portfolio of products in operation or to be operational in the computing environment and in business areas.
• Provide technical leadership for those in the data center, leading the introduction of changes at the technical level.
• Analyzes complex systems and/or operational problems or malfunctions in the operational environment and recommends changes or corrective actions.
• Plans, designs, develops and implements packaged releases of software, code, instructions, files, jobs, etc. for each and every project and turnover event, and assures the integrity of those packages through the development, test, and turnover cycles.
• Develops, documents, and maintains the tools, processes, and procedures used to monitor the computing environment's software configuration, and / or any changes to that environment.
• Keeps abreast of new hardware and software developments, examines alternative approaches to managing those configurations, and adapts the configuration management processes, tools and procedures to accommodate them.
• Administration and configuration of the Team Track Change Management tool by Serena Software.
• Administration and configuration of Cisco Tidal Enterprise Scheduler

Project Highlights:

• DEV, QA Testing, supporting documentation, configuration, implementation integration for the following Facets Upgrades:
• CSC Legacy System to Facets 2961a for State of PA, NJ, KY, SC
• Facets 2961a to Facets 4.21 for PA, NJ, KY, SC
• Facets 4.21 to Facets 5.01 for PA, NJ, KY, SC,
• Responsible for software builds, deployments and configuration elements within the Development, Testing, Staging and Production environments during the Facets Upgrade since 4/03
• Tidal Enterprise Scheduler Implemented Global name change of production environment for over 5000 automated processes while managing 20k Jobs in support of the Enterprise Job Scheduling System and KMHP Facets Healthcare System Batch Automation.
• Frequently included on-shift, off-shift weekend hours.
• Create and Executed Operations Guidance testing Application Servers for incorporation in future testing plans.

Confidential

• Chaired morning Incident Management Meeting
• Tracked all Incidents escalated by Data Center personnel

• Managed Resolution and Recovery of incidents
• Produced metrics for incidents
• Daily/Weekly reporting of incidents to Management

• Assist Data Center Manager in overseeing shift activities.
• Provide guidance and training to Production Control Specialists.
• Determining work priorities assigning work.
• Recommends changes to existing operational, production control, applications and systems instructions for production runs and maintenance.
• Event Monitoring of Alerts. Incident problem escalation. Follow up w/ appropriate personnel to ensure problem resolution.
• Platforms utilized Win95, 98, NT, 2000, XP, Unix HP-UX9
• Databases include Oracle, Sybase, and Microsoft SQL.
• Responsibilities include production performance monitoring, administration, troubleshooting and configuration of Tidal Automated Scheduler.
• Service and support tracking though the use of ITSM
• Troubleshooting and configuration of Unix/Windows batch scripts.
• QA and development testing Migration of VB Applications, Unix batch scripts, ISQL Executables, and DataStage jobs with an emphasis on automation integration.
• Monitoring and troubleshooting of SFTP transmissions internal, external, server to server, DOS FTP, Windows FTP, Unix FTP, and NDM using Connect Direct for Windows.
• Monitors systems to sustain optimum production
• Minimizes conflicts for resources
• Liaison with Change Control Configuration Management to ensure operational computability of production systems

Project Highlights:

• Tidal Enterprise Scheduler Implemented Global name change of production environment for over 5000 automated processes while managing 20k Jobs in support of the Enterprise Job Scheduling System and KMHP Facets Healthcare System Batch Automation.
• Frequently included on-shift, off-shift weekend hours.
• Create and Executed Operations Guidance testing Application Servers for incorporation in future testing plans.
• Troubleshooting and configuration of Unix batch scripts.
• QA and development testing of VB Applications, Unix batch scripts, ISQL Executables, and DataStage jobs with an emphasis on automation capabilities.

Confidential

• Assist Supervisor Production Control in overseeing shift activities.
• Service and support tracking though the use of ITSM

• Event Monitoring of Alerts. Incident problem escalation. Follow up w/ appropriate personnel to ensure problem resolution.

• Responsibilities include production performance monitoring, administration, troubleshooting and configuration of Tidal Automated Scheduler.
• Monitoring and troubleshooting of FTP transmissions internal, external, server to server, DOS FTP, Windows FTP, Unix FTP, and NDM using Connect Direct for Windows.
• Monitors systems to sustain optimum production
• Minimizes conflicts for resources
• Liaison with Change Control Configuration Management to ensure operational computability of production systems

Confidential

• Monitors controls day to day operations of the Enterprise Job Scheduler.
• Observes automated schedule to detect error messages, faulty output or machine stoppage.
• Takes action to correct error or stoppage and continue operations.
• Notifies Sr. Computer Operator, or above, of problems.
• Assigns failed processes to the appropriate support staff and escalates issues to the proper support staff
• Server performance monitoring through the use of Exceed HP Openview software.
• Problem Escalation, service and support tracking though the use of Heat iHeat.

Confidential

• Monitors controls day to day operations of the Enterprise Job Scheduler.
• Observes automated schedule to detect error messages, faulty output or machine stoppage.
• Takes action to correct error or stoppage and continue operations.
• Notifies Sr. Computer Operator, or above, of problems.
• Assigns failed processes to the appropriate support staff and escalates issues to the proper support staff

• Platforms: Windows: HPUnix : RedHat Linux
• Databases: MS SQL : Sybase : Oracle : DB2
• Tools: Team Foundation Server : Microsoft Visual Source Safe : SharePoint : Embarcadero: Toad : HP Quality Center: Defect Management : Ipswitch : Putty : FileZilla : Telnet : VPN : VMware : Microsoft Products : DataStage 8.5 : Crystal Reports :
• Programming Languages: BATCH Windows/DOS : XML : Bourne shell KSH/BSH : Java
• Network: OSI Model : Protocols : IPV4 : DNS : Active Directory
• Products: FACETS : Jiva : Splunk : zabbix : Puppet : Cisco Tidal Enterprise Scheduler