Career Summary

• Twenty years of broad commercial information technology experience across various industries, technologies, cultures, and countries.
• Extensive hands-on SMB to enterprise technical support and administration.
• Management and delivery of technology infrastructure, design, rollout, and documentation.
• Department management, team leadership, coaching, training, and support.
• I.T. procurement, asset management, vendor compliance, service level agreement management, and outsourcing.
• Research, planning, streamlining, automating, troubleshooting, capacity planning, disaster recovery, business continuity, and risk management.
• Business analysis, process improvement, and continuous department alignment with new business goals.

Experience

Confidential

• Service Delivery Manager Directs, facilitates, and administers ITIL based service support processes and teams in the coordination of incident ownership and customer account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which includes incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical incident based to strategic Global Account Management Strategies .
• Prior to SDM, technical team lead of 12 members supporting WebSphere Application Server WAS 7.x and many other custom and COTS web application technologies for a large government customer with required 6C security clearance.
• Former technical lead for SharePoint four farm implementations, internal and external facing. Installation, configuration, performance tuning, troubleshooting. Site collection and datasource management. 3 years focus on these implementations. SharePoint designer. Powershell and stsadmin command line scripts. Third party vendor applications and tools.
• Responsible for planning and executing the migration of the customer's application infrastructure across 400 UNIX/Linux/Windows servers from a previous vendor's data center into a brand new hardware infrastructure at Perot Systems.
• Duties include deploying J2EE applications to the development, pre-production, and production environments utilizing change control and release management methodologies ITIL .
• Consult with application developers and business owners during the planning phase of taking a new site through the lifecycle in the development environment. Once the development environment takes shape the pre-production and production needs are addressed and implemented.
• Work with content managers by creating intuitive ways to allow quick promotion of code and content utilizing tools such as TeamSite or an open source solution but often by scripting the solution and delivering easy to read documentation.
• Install/implement/configure/maintain monitoring on systems to provide real-time data on supported applications utilizing Wily. Utilize change/incident management software OPAS . Responsible for configuration management database for all middleware supported systems.

Confidential

Sr. Web Engineer Manage 30 Servers on Windows, AS400/Mainframe and Linux platforms.

• Provide support for WebSphere e-Commerce, WebSphere MQ, DB2, Microsoft IIS as well as configuration, troubleshooting, and maintenance including patch management.
• Responsible for new site deployments including web and application server installation and configuration as well as creating DNS records and ordering and installing SSL certificates for secure sites.
• Coordinate between IBM vendor support, 3rd party development teams, and customers to identify root cause of incidents, manage changes, and resolve problems.
• Responsible for performance monitoring using Websphere internal tools and TeaLeaf. Provide weekly reports. Statistics using WebTrends.
• Plan and engineer for growth, failover, redundancy and clustering. Utilized third party tools for the purpose of stress testing. Disaster recovery planning and coordination.

Confidential

Sr. Infrastructure Specialist- Administer 300 clustered systems -

• Sun Solaris, HPUX, AIX, Windows, and Linux platforms.
• Provide support for Orbix, Visibroker, TAO, Actuate, InConcert, Rendezvous, WebSphere MQ, WebSphere Application Server, CA Siteminder/LDAP, iPlanet, Sun Web Server, Apache, and Microsoft IIS.
• Responsible for problem and change management for entire team supporting a primary client - American Airlines/Sabre.
• Coordinate between IBM and CA vendor support, 3rd party development teams, and customers to identify root cause of incidents, manage changes, and resolve.

Technical Lead/Infrastructure Specialist

Confidential

• Subject matter expert leading a team of 6 system engineers Windows Server Support Team for remote client Investors Bank Trust - Boston, MA.
• Responsible for implementation, deployment, and support of Windows 2000 Advanced Server and Active Directory environments.
• Provide consulting services on Windows 2000 and 2003 Advanced Server clusters with an emphasis on problem resolution and performance management.
• Support Windows 2000 and 2003 servers through Citrix MetaFrame 1.8 and cluster management.
• Perform implementation, maintenance, and problem resolution on over 500 local and remote Windows NT 4.0, 2000, and 2003 servers for multiple customers.
• Proactively monitor and enhance the performance of servers utilizing a wide array of knowledge and enterprise-class tools. Disaster recovery planning, testing and coordination.
• Responsible for troubleshooting and resolving software, hardware, LAN, and WAN issues.

Infrastructure Analyst

Confidential

• System administration for multiple clients under a leveraged team environment. Install, manage, configure, and troubleshoot operating systems and infrastructure for NT 4, Windows 2000/2003 server.
• Spent non-billable time in training and professional development capacities gaining knowledge for future projects.
• Administer daily aspects of the organization's NT domain. Led change/problem management for three teams: Windows, UNIX and Mainframe.
• Managed internal website built on Visual Basic and SQL for on-call deliverables containing server/application data.
• Troubleshoot and resolve network issues with DHCP, WINS, and DNS naming.
• One year spent working on the Service Restoration Team resolving real-time high severity outages that occurred within the EDS operational environment on multiple Windows, UNIX, and mainframe platforms for over 2000 customers.
• Given responsibility to install high profile environments for special projects dictated by EDS CEO on three occasions. An in kind donation to the National HQ of Boy Scouts of America in which EDS donated systems and software for entire environment upgrade.

Information Analyst

Confidential

• Enhanced, maintained and administered the Global Information Center, an intranet web site with 2000 users supporting GM's brand and marketing teams.
• Developed and maintained applications in Visual Basic and HTML.
• Managed websites utilizing Microsoft IIS and FrontPage Server Extensions configuration, administration and security.
• Responsibilities included technical research and evaluation troubleshooting development server and PC problems: hardware upgrades and software installation. Production server support
• Troubleshoot and resolve network issues with DHCP, WINS, and DNS naming.
• Managed users, security and access.
• Installed, configured and managed environment wide Microsoft Project web application server for GM Marketing to manage their own projects online.

Information Associate

Confidential

• Provided desktop support for approximately 150 users in GM's Latin American Division.
• Environments included Windows 3.x, Windows 95-98, and Windows NT on Novell network.
• Administered web-based application development and maintenance. Network administration.
• CMM Capability Maturity Model Certification trained in software development process procedures.
• Troubleshoot and resolve third party software. Development of a documentation workflow system.
• Participated and graduated from EDS's Information Analyst Development Program. Involved many intense steps of training and proving oneself technically and the area of leadership.

Confidential

• Digital Director/Manager Administered all daily aspects of the organization's Windows and Macintosh systems supporting proprietary Kodak software.
• Responsible for web page development and maintenance.
• Responsible for trade show planning, setup, and demonstration and delivery.
• Provided training and management of team specializing in on-site digital photography at PGA Pro-Am golfing events.
• Managed all the equipment for each tour. Travel was frequently made to Florida and Georgia where most PGA contracts were procured.

TECHNICAL EXPERIENCE

IBM WebSphere, SharePoint, K2 Workspace, Serena Business Manager, Compliance Sheriff, WebSphere MQ, WebSphere e-Commerce, Sun Solaris, Linux, Sun Webserver, Apache, Windows Server Platforms, Siteminder, MS Exchange Server, TCP/IP, DNS, Microsoft IIS, IBM HTTP Server, CA UniCenter TNG, BMC Patrol, Bladelogic, Wily, Nimbus, Java, Citrix, SQL, Oracle, DB2, WebTrends, TeaLeaf, Trend MicroScan, Rational ClearCase, Disaster Recovery, Google Appliance