EMPLOYMENT

Confidential

Mid-range technical position with responsibilities, for supporting the development of the CNI data center infrastructure including server installation and configuration, patching, installation of telecommunication devices and development of cyber security documentation. The primary infrastructure is a mid-size Northborough data center with a full backup infrastructure in a large Syracuse, NY data center. The infrastructure is being developed to support new Energy Management EMS and Outage Management OMS systems. Activities will include installation, patching, problem analysis and extensive documentation required by NERC/CIP. The position requires the ability to work both independently and with team members depending on the assigned task. Integration and acceptance testing development of Acceptance Criterion Understand detail telecommunications engineering, facility designs and diagrams Network security and network appliance devices Support network engineer.Server architecture, deployment, and maintenance Operating system configuration and performance management Maintenance of Windows Active Directory, LDAP, Domain Name Service DNS Detail analysis and documentation of infrastructure assets Extensive failure testing of servers and communications equipment.Configuration control Storage Array Network SAN System backup and recovery. Software Development Life Cycle SDLC control and release management, and participates in functional testing

Confidential

• Primary responsibilities include server level support for applications like Symantec Anti-Virus, Exchange 2010, VMware, and Windows Server 2000 through 2008. In addition this position serves as the senior help desk lead responsible for overseeing the help desk, troubleshooting the more complex PC issues, maintaining hardware inventory, tracking of software licenses. Environment includes four manufacturing facilities and one Division management facility. .
• Maintain server infrastructure and applications, Develop server configurations
• Proactively and reactively deal with network and server performance problems
• Act as hardware resource for MIS department during application implementations
• Coordinate and implement network design changes,

Confidential

• Responsibilities include: maintain corporate infrastructure among all LPL offices and entities troubleshoot network connectivity, hardware routers, switches, WAPs, firewalls , Network sniffer, media, cabling support all new network installations implement best practice network designs, adhering to industry recommendations regarding network security. Repair or purchase new equipment as needed perform ongoing inventory control and network documentation assist network technicians as required and senior engineers to resolve more complex problems provide 24x7 on-call support as needed.
• Provide telecommunication support to 200 users requiring telecommunication, audio and video conferencing needs. Both through remote engineering support and vendor management, maintain company telecommunications network which consists of multiple Nortel PBXs, Aspect ACD and Remote Shelves, Call Pilot voice mails, Nice logger voice recorders, and all associated peripheral equipment. Responsibilities also include development and maintenance of system documentation, monitoring systems usage and capacity, work order fulfillment, problem ticket resolution, procurement of telecom supply stock, various tasks as related to projects, performing system health checks, coordinating vendor activities, and other tasks as required supporting the telecommunications. Also provide desktop support to 200 users on a day-to-day basis.

Confidential

• Responsible for developing and managing the network environments consisting of voice and data LAN WAN . Responsible for developing and managing the network application resources to support business operations. Ensured that all software including network control programs satisfied the communications needs covering both the hardware and software installs. Developed or assisted in the development of standards for service and equipment. Monitored servers, switches and routers to proactively identify areas of concerns. Made recommendations and implemented upon management approval. Installed and maintained new hardware and software configurations. Responsible for inquiries and requests for assistance within the organization's computerized systems and PC. Accountable for developing infrastructure service level agreements, IT policies, procedures and guidelines. Management of backup and disaster recovery planning. Accountable for delivering and managing the day-to-day business demands. Confidential
• Provided technical support to field support personnel, internal and external EMC customers as well as EMC distributors and supplies language and ability. Recorded and updated customer calls on Customer Service Call Tracking Databases, in a timely and accurate manner. Use defined protocols and independent judgment to properly escalate more complex issues, primarily on UNIX, HPUX, NT, SUN Solaris, AIX and/or MVS operating systems. Redirected or provided necessary follow-up with customers and customer service management to ensure issue is satisfactorily resolved.

Confidential

• Responsible for researching, planning and recommending software and systems choices to meet the organization's business requirements. Also to develop solutions to retail clients users' problems, determine the technical and operational feasibility of their solutions, as well as estimate the costs to develop and implement them. Confidential
• Responsibilities: To conduct on-site Technology surveys for our web based software, to see if client's network has the capacity to operate the software to its full capability. As well as working on testing and implementing new hardware and software at the three office locations.

SKILLS

• SAN Implementation/Support NT4, Win 2k DOS, Windows 3.11, 95, 98, NT, 2000 XP, Novell Cisco Routers Switches CCNA , VPN, Cisco Wireless SolarWinds
• Neverfail
• WSUS
• Mcafee EPO
• MS Office 95/2000, Outlook, Exchange, SQL, IIS, CR
• Windows Server 2012
• Windows 2008 Server R2 Windows 2003 Server Active Directory Windows 2000 Server Windows ISA Server Microsoft Active Directory Novell Netware 5.1 - 6 MS Outlook and MS Exchange Server 5.5 and 2000, 2003 Windows 95, 98, 2000, NT and XP Server and Desktop Hardware VERITAS Backup Solutions
• HP Service Manager 7 Trend Micro Antivirus Solutions Microsoft Terminal Services, Blackberry Service
• ConfigurationCitrix