CAREER PROFILE:

• Project Management and Technical Sales Professional experienced in quickly understanding project objectives, gathering and documenting requirements, and translating those requirements into a development plan.
• Collaboratively builds stakeholder consensus to delivery approach and manages team resources to successfully deliver project objectives as budgeted and on schedule.
• Able to mitigate and resolve issues, and maintain project momentum throughout all tiers which includes end users, support staff, development teams, business and operational management.
• Utilizing superior presentation skills, effectively and comfortably communicates concepts to both technical and non - technical audiences.
• Rapidly adapts and responds to changes in environment and priorities.
• Applies a creative solution-oriented work style based upon experience obtained while performing in various capacity levels of business operations including Confidential, technical sales, program management, process design and improvement, quality assurance, and RFI / RFQ / sales proposal development.
• Employs diverse hands-on experience in areas such as technical implementation, product support, and systems administration to quickly assimilate new technologies.
• Knowledgeable of organizational culture to build rapport needed to successfully deliver on projects.
• Engenders cooperative and collaborative efforts to deliver business strategic objectives and fill the end customer needs.
• Project Requirements Gathering
• IT and Telecommunications Project Management
• Local and Global Team Coordination
• Vendor Management
• Scheduling and Resource Allocation
• Accomplished Negotiator for SOWs and Contracts
• Strong Consultative Client Relationships
• Problem Solving and Analysis
• Employee Management Mentoring Coaching
• Product Documentation and Procedures
• Clear Communications & Reporting
• Skilled Team Builder and Motivator
• C - Level Executive Comfort
• IT Procedure / IT Process Improvement

SPECIALTIES:

Strategic Planning Server Migration Projects IT Infrastructure Management Customer Account Management Virtual/Remote Project Teams Vendor Management User Acceptance Testing (UAT) Issue & Problem Solution Quality Assurance Software Development Lifecycle Process Design/Redesign Systems Procedures Product Documentation Network Administration Server and Workstation Management Product Sales & Support End User Training

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Project Manager | Technical Sales

Responsibilities:

• Manage systems implementation projects for a financial billing and accounting software development, financial services, and document imaging company serving utility (electric, gas, water) providers.
• Responsible for resource allocation, product and services acquisition, procedure development, vendor contract negotiation, issues & actions resolution and risk mitigation.
• Provide a project schedule to identify when each task will be performed and a work breakdown structure to estimate effort and time required for each task.
• Coordinate systems implementation, database administration, product support, and technical service team activities for new account installations and data conversion or server migration projects.
• Lead, coach, and motivate project team members proactively to ensure timelines are met and project outcomes optimized.
• Proactively address potential issues and exercise judgment not only in solving problems, but also in determining when to escalate issues within the organization.
• Interact with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and designs comprehensive solutions.
• Validate solution proposals and guide customers through solution deployment, including Disaster Recovery plans.
• Heavily involved with setting up and facilitating recurring meetings with the business, IT, and stakeholders.
• Manage customer communications, conflicts, and negotiations related to solution execution.
• Recognize additional product or services revenue generating opportunities and communicates these directly to executive leadership.
• Consults with customers as to their technology needs and acts on their behalf to acquire Dell servers, Dell and HP server support contracts, IT infrastructure products (firewalls, switches, power management devices PDUs/UPS), Microsoft Windows Server and SQL Server software and licensing.
• Facilitate discussion relative to cash register / POS solutions design, and purchase products used for the accepted billing and payment solutions.
• Creates, configures, and manages Dell server hardware, cash management equipment, and document imaging equipment product lines.

Confidential, Atlanta, GA

Junior Project Manager

Responsibilities:

• Assisted in the gathering of client requirements from over 70 stakeholders, and collaborated in the development of radiological monitoring hardware devices and software deliverables used by state & federal emergency response management agencies, intelligence agencies, and military.
• Managed day-to-day operational aspects of projects, updated project materials, monitored and reported on project progress and tracking deliverables.
• Effectively managed project scope by ensuring any changes to scope are documented, approved and communicated.
• Acted as an internal quality control check for all programs and projects to ensure they meet client requirements.
• Ensured all project documents are properly archived following project completion.
• Remotely coordinated activities of domestic and foreign based cross-functional team members in development, testing, and implementation of solutions.

Business Analyst | Solutions Architect

Confidential

Responsibilities:

• Performed business analysis and designed solutions for major hospital/healthcare systems providers seeking radiological monitoring and detection solutions.
• Engaged in technical discussions with prospective customers for securing new sales and service agreements.
• Created detailed configuration specifications documentation targeted to technical personnel.
• Developed architectural diagrams that documented project plans, production systems, and end user application.
• Collaborated with internal subject matter experts, industry partners, and sales team members to accelerate the customer decision process by developing strong business cases.

IT Operations Manager

Confidential

Responsibilities:

• Managed 21 Dell PowerEdge web and file sharing servers, running Windows Server 2003 and Windows Server 2008 R2.
• Configured and managed internal and client Juniper and SonicWall firewall appliances.
• Designed and configured custom computer hardware and networking solutions (LAN/WAN/cellular/satellite).

Confidential, Alpharetta, GA

Owner | Operator

Responsibilities:

• Provided project based business support services to small-medium sized business operations.
• Services included but not limited to commercial property sourcing, local city and county business licensing, in corporation, marketing, technology procurement and administration, and desktop publishing.

Confidential, Dunwoody, GA

Project Coordinator | Product Specialist | Systems Administrator

Responsibilities:

• Coordinated the end-user product customization and implementation service activities of a proprietary document management software solutions company.
• Responsible for training and product support for ERP systems integration, document imaging report management, and web integration.

Confidential, Atlanta, GA

Managed Services Project Manager | Product Specialist

Responsibilities:

• Responsible for managing and supporting the program construction, execution, and measurement of email marketing communications.

Confidential, Atlanta, GA

Sales Engineer | CIM Product Specialist

Responsibilities:

• Identified and addressed customer needs with the development, recommendation and implementation of customer interaction management (CIM) software and call center solutions. Company closed.

Confidential, Atlanta, GA

Junior Project Manager | Product Specialist

Responsibilities:

• Worked closely with Program Administrator, Product Manager, and development teams to manage product through all stages of the product cycle which included requirements gathering, design conceptualization development and implementation for a technology startup company. Company closed.

Confidential, Atlanta, GA

Support Team Supervisor

Responsibilities:

• Managed daily activities of 5-person team responsible for supporting the IT needs of students and faculty.
• Established technical helpdesk operation for the CDC National Immunization Program.
• Developed client support response processes and documentation, and facilitated in the hiring and training of a 10-person team.