SUMMARY:

IT professional with total 11 yrs experience and 9 years of experience in Backup and Storage environment, worked as an Enterprise Backup and Storage Administrator specialized in EMC Clariion, VNX and backup technologies - Netbackup, Arcserve and Avamar. Having had hands on experience in backup & storage implementation on both Windows and Unix servers along with Vmware virtualization technologies. Performed installations, configurations, client migrations, upgrades, patches and troubleshoot failures. Responsible for 24/7 on call support, exposed to overseas Backup migration project at Motorola Solutions, Schaumburg, USA. Have strong interpersonal skills and communication skills.

PROFILE:

• Handling escalated issues
• Responsible for ensuring team is at par on the technical front
• Responsible for doing a root cause analysis to identify the bottom performers
• Responsible for doing a deep dive analysis to identify training and coaching needs of those associate
• Provide one-to-one coaching on the identified issues
• Identify training needs and conduct training sessions for the team
• Regular audits and feedback is given to the bottom performers to ensure they are at par as per Quality metric as well as technical front.
• Ensuring up to date compliance on assigned metrics.
• Preparing MIS reports for the team and ensure the team meets their SLA’s
• Preparing attendance report to be given to the WMF Team.

CAREER OBJECTIVE:

I would like to work in a growth-oriented environment, which will best utilize my educational, analytical, technical skills and enhance my knowledge aswell as being an asset to the organization.

TECHNICAL SKILLS:

Backup Solutions: Symantec NetBackup, EMC Avamar, Confidential Arcserve

Storage Solutions: EMC(Clariion, VNX), Isilon and Symmetrix

Database: Oracle, SQL, SAP, DB2

Hardware: IBM, Quantum, Overland Neo Series Tape Libraries, SAN Clariion cx500, cx3-20, VNX and Brocade switches.

Operating Systems: Windows server 2003/2008, Solaris, RHEL

Ticketing tools: USD, BMC Remedy, ServiceNow, GCARS (change management tool)

VPNs and tools: Cisco VPN client 5.0, Citrix XenAppWeb 11, Cisco AnyConnect, EnTrust

Reporting Tools: EMC DPA, Symantec OpsCenter, DPQM

Storage Knowledge: SAN, NAS, RAID TECHNOLOGIES

Protocols: TCP/IP, SAN, NAS, NFS, CIFS, iSCSI, FC, FCIP, FCoE, FTP, NDMP

Networking: LAN/WAN

Industry Trainings: ITIL

PROFESSIONAL EXPERIENCE:

Confidential, Schaumburg, IL

Technologies: Arcserve, Netbackup and Avamar

Responsibilities:

• Administering EMC Clariion and VNX.
• Storage provisioning for VNX, CLARiiON CX4 storage arrays.
• Analyze the performance bottleneck in customer environment by reviewing nar/naz files and providing detailed report with recommendation according to EMC best practices.
• Experience in Meta creation, mapping, zoning, masking and Data Replication locally and remotely (BCV, SRDF).
• Having hands on experience with EMC Unisphere, Navisphere and Navicli, Symcli.
• Administering Brocade switch- implemented Trunking and Zoning.
• Troubleshoot Device access issues, assist with LUN discovery, Powerpath management and primary host related issues w.r.t windows, Unix and VMware ESX platforms.
• Created Performance reports using various parameters such as utilization, throughput and Bandwidth.
• Provided NetApp SAN/NAS L2 support to major clients.
• Ensuring client environments are always up and running fine.
• Planned, co-ordinated and handled client's environments with Confidential - Arcserve, Netbackup and EMC- Avamar Technologies.
• Overseeing an environmet with 20 Master servers and 950 clients in total.
• Working as implementation specialist for Avamar backup environment for a Telenor Nordic account.
• Coordinated with the project Manager in planning the implementation procedure.
• Worked along with EMC in configuring Avamar grids, Datadomain and integrating them to work togather.
• Configuring backups for Microsoft Sharepoint.
• Configuring and executing Exchange DB backups including the Cluster environment.
• Configuring Online DB backups for MSSQL, Oracle and Exchange.
• Implimentation of Image level backups for Vmware from Avamar using the VM proxies.
• Faciltated and configured Oracle RMAN backups using DDboost onto the Data Domain.
• Worked on various error messages in Avamar to ensure the team meets the SLA of the clients.
• Validate backup inventory matching it with what outlined in Account Affiliate documents and Master Server List documents from Platform teams.
• Plan improvement strategies and discuss with Account management to get implementation approvals.
• Ensure SLA adherence in trouble tickets and service tickets addressed.
• Organize Monthly Service Review with Account Management
• QMR for the both the account (Quality Management Representative) responsibility is to ensure team is on par over ISO Audit guidelines.
• Establish KRA’s for the team members and Review upon target dates.
• Colloborate with team members and plan career progression which gets reported to Regional Manager and respective HR.
• Organize weekly calls with team members to ascertain grey areas in the account and create an action plan to fix. Review open items at set intervals.
• Assertain team members performance from the overall calculation of Incidents handled, SLA miss, No. of issues reported from sites handled and Evaluate on performance matrics.
• Assign resources for Projects and evaluate project billing
• Collate and Analyse problemetic area’s which requires improvement in the accounts, which are hitting business matrics.
• Attend weekly call with Process Lead from UK to chock out action plan on how to improve accounts on process and business matrics front.
• Followup with operation lead for the account on which problem ticket has been raised for identified problem, so that it gets addressed.
• Assigned with Capability Lead role within Blue Team Critical Projects handle team
• Point of contact to represent MSI Account at Global level this includes APJ, EMEA and NA regions
• Consolidate and assign projects to Blue team members depending upon Technology and Criticallity of the project.
• Handle critical projects Migrations, Upgrades, Critical servers commissioning, Hardware replacements..etc

Confidential

Support Engineer

Responsibilities:

• As a part of Storage Support Team, I support Confidential Arcserve Backup for Windows (V9.0, R11.0, R11.1, R11.5, R12.0, R12.5, R15.0)
• Providing Consultancy and Contingency plans for clients in North America and in Europe for their enterprise backup, which include WAN,LAN,SAN (Storage Area Network) and NAS (Network Attached Storage)
• VM Ware, Microsoft Hyper-V Technologies.
• Perform, maintain and troubleshoot problems concerned with backup & recovery with both production and test environments.
• Involves full exposure towards Microsoft technologies like SQL, Exchange, and Sharepoint.
• Reproduce client scenarios and testing the product behavior in the test lab and work closely with Support Management, Software Engineers and Sustaining Engineering to expedite resolution for client’s issues.
• Mentoring new hires on support product. Floor assistance in handling complex issues while on calls.
• Handle escalated calls under production down situations.
• Install/Maintain VM’s on ESX 3.5 and 4.0 boxes
• Provide customized virtual machines to support engineer on request placed over the Service desk ticketing system, meeting a SLO of 1 business day.
• We currently host over 200 VM Images which are used by Engineers to reproduce problem scenarios
• Support versions r2.0, r3.0 and r3.1
• Did manual testing for the beta release of r3.0 and r3.1
• Installing, Configuring ETrust Antivirus server admin server - Discovering the clients and Deployment of agents to the client machines. Automation of signature updates, setting up real-time settings, reinforcement policies, configuring Redistribution server are part of troubleshooting.
• Configuring ETrust Pest Patrol Integrated Web-based Management Console, deployment using GUI and command line.
• Reproduce client scenarios and testing the product behavior in the test lab and work closely with Support Management, Software Engineers and Sustaining Engineering to expedite resolution for client’s issues.
• Was part of beta testing team for Confidential Protection Suite release r3.0 and r3.1 (Product before the GA release)
• Was part of beta testing team for Confidential Arcserve Backup r12, manually tested the Base component, exchange agent configuration, exchange backups and restore, (Database level, brick level and document level) Device configuration options.
• Prepared the test cases and manually tested all the components of Support Bridge tool which is used to take the remote connection of the client’s computer over the web. Tested the user interface items, connectivity using the session id, remote screen sharing session, speed of remote screen access, login logout procedure, remote file transfer access and advance set of tools provided.

Confidential

Project Engineer

Technology: Infrastructure Services (TIS - Service Delivery Division)

Environment: Citix Metaframe server. RAS, Active Directories, Most of the windows 2000 server environment