SUMMARY

Accomplished IT professional with demonstrated success in implementing strategic IT initiatives that improves business functionality and positively impact the bottom line. A leader with the ability to motivate teams to maximize productivity. A technology-savvy self-starter, adept at moving into new environments and extrapolatinge from existing experience to adapt quickly and fluently to new technologies. Possesses first-rate communications and collaboration skills to lead and work with diverse groups effectively in a high stress and high stakes enviroment.

PROFESSIONAL EXPERIENCE

Confidential

Senior Systems Engineer

Key responsibilities:

• Leadership and guidance to the New York IT department and datacenter.
• Project manager for work contracted by facilities, confirming statement of work as well
• as quality of service, everything documented for any future audits.
• SCCM Suite, maintain, configure and troubleshoot VMware in a 4000 end
• user environment.
• Manage and maintain a vSphere 5.5 production environment of 411servers.
• Configure, test and document VMware SRM Site Recovery Manager as a disaster
• recovery solution.
• Build and configure VMware View VDI, ThinApp, XenDesktop, XenApp solutions
• to support internal and remote user access.
• Datacenter infrastructure technology management, proactively address potentially
• impacting server issues as well as daily backups and restores.
• Support and maintain a multi-site, multi-domain active directory, DNS structure.
• Work extensively with Windows Server 2008R2/2012 maintaining policies,
• Anti Virus configuration, and participate in critical security patch deployments
• Maintain high-availability and operational stability of current platforms.
• Actively participate in technology refresh projects, design and build new systems.
• Manage Dell EMC storage, Cisco ASA, Blade servers, disk arrays, LUN configurations
• and maintenance.
• On call 24/7

Confidential

Project Manager, Network Engineer

• Provided consulting and project management: systems upgrades, RFI's, project implementation, vendor selection and QoS.
• Hired initially as a Project Manager for relocation of Sears NYC Design office.
• Served as liaison between 3rd party vendors and corporate engineering in all phases of project plan.
• Managed and maintained a VMware vSphere Citrix XenServer environment of 1000 users.
• Implemented service call system for immediate technical assistance and the tracking of all calls to determine common faults for analysis.
• Maintained telecom switches Nortel Meridian Option 11 - all internally configured and maintained: office moves, cable runs, frame wiring, firmware and hardware install.
• Managed internal installations and configurations reducing costs by at least 50 .
• Created and customized training manuals, PowerShell scripts and learning guides.

Confidential

Desktop/Network/Trade Floor Support

• Responsible for diagnosis and resolution of trade floor client issues and escalation of problems to the appropriate development teams, using the standard problem management tools Teamforge and EMS .
• Provided front-line support for all desktop, network issues as well as in-house applications.
• Maintained market data systems: Bloomberg, Reuters.
• Worked with traders and salespeople to field requests, troubleshoot issues, and set up new users.
• Active Directory 2003, DHCP, DNS and group policies.
• Maintained Altiris PC Management suite for PC imaging, asset inventory and large rollouts.
• Maintained and supported Avaya phone switch, daily moves, adds and changes.

Confidential

Trade Floor Support Team Lead

• Led day to day technical support of the Fixed Income pricing / offering and execution
• system applications for European and Tokyo based trade floor users.
• Ensured that incident and problem management, change management and request fulfillment
• on behalf of customers were executed at highest quality levels.
• Worked trade floor daily in very stressful conditions assuring a good end user experience.
• Maintained all desktop and networking issues.
• Ran trade floor rollouts, turret installs, moves.
• Configured and maintained Cisco catalysts switches.
• Supported daily basis market data: Bloomberg, Reuters, ILX.
• Supervised migrations of all NT users to Windows XP/2000.
• Provided customer support in new environment as well as created documentation for
• smooth transition.

Confidential

Level III Trade Floor, Network Support Team Lead

• Responsible for departmental data security, ensuring the administration met current policy/procedures and best practices.
• Performed early morning health checks prior to start of trading day timely identification, diagnosis and remediation of all problems identified either directly or through other technical departments
• Managed multiple development projects while interfacing with numerous corporate areas.
• Managed Active Directory 2000, DHCP, DNS and WINS Servers.
• Planned, developed, and implemented procedures in 1200 NT workstation and laptop rollout.
• Increased turn around time 75 by managing help desk.
• Provided daily trade floor support: Bloomberg, ILX and Reuters.
• Configured and installed Cisco/Bay network switches and routers. Setup router redundancy as a contingency plan.
• Migrated all token-ring switches, servers and workstations to Ethernet.
• Analyzed and designed new servers and storage systems for optimal performance.