SUMMARY

• Extensive experience of 11 years in Project Management with Certified Agile Scrum Master and experience in implementing agile for co - located and distributed teams, in diversified domains like Banking, IT, Manufacturing and ERP.
• Highly enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues and conflicts.
• Competent in creating and managing Scrum ceremonies, Project Plans, Release Retrospections, Sprint Plans, Project Schedules, Requirement traceability matrix, Communication plans, Risk Registers etc.
• Responsible for the project management in various engagements with responsibilities of project delivery, business liaison / stakeholder management, change management, risk management, project status(RAG) reporting, post implementation review and project close out / handover.
• Managing reports, analysis and decision-making for a change request, helping Product Owner to mange Product Backlog.
• Hands on experience in implementing various Project Management Tools like Planview, Digite, SAP PS, JIRA, HP ALM, MS Server/ Project.
• Building strong relationship with external and internal clients.
• Hands on experience in Business Process Management (BPM), Business requirement elicitation and solution designing.
• Data Analysis - Data filtration, Data cleansing, Data Segmentation using SQL.
• Gap Analysis - As-Is and To-Be/ future processes, flowcharts, seamless diagram, VSM (Visio) including re-engineering where required.
• Define Business process/ Work instructions, Project Prioritization, Continuous Process Improvements.
• Extracting data from QC/ CQ and performed defect analysis, categorization and initiated corrective actions.
• Hands on experience in project Risk Management - Identify the risks; perform risk analysis and providing baseline acceptance criteria and deliverables.
• Thorough Understanding of Software Development Life Cycle (SDLC), lead in various phases like Requirements, Analysis/Design, Development and Testing.
• Effective communication skills and record for coordination between globally located teams.
• Project delivery under stringent timelines and high pressure.
• Exceptional ability to maintain and build client relationships, meeting one on one with clients, able to comfortably converse with all facets in the clients organization.
• Acted as liaison between Leadership team and development team, End users and sponsors for Requirements, project Pipelines prioritization, Resource allocation, QA and Project Closures.
• Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences.
• Business Process partner (Transactional and Transformational Quality) with respect to Six Sigma Black Belt, Lean practitioner, VSM, CMMI-ATM, ITIL, Agile Scrum Master and PMI framework under the guidance of an internationally renowned consultant.
• Be an effective learner in the field of process consulting and contribute to business outcomes as in terms of $4.12 million improvement projects over a period of 4 years.
• To be a facilitator to project teams to guide them when even required on process implementation problems and guiding.
• Instrumental in define the measures and metrics.
• Periodic Reviews and Audits of the projects and report Non-compliance to top management.
• Partner and Guide project teams in RCA to develop Corrective and Preventive methods.
• Rich experience in implementation of CAPA where effectiveness of the CAPA actions are taken gather than 90%.

TECHNICAL SKILLS

• Six Sigma Black Belt
• CMMI Assessment Team Member
• Agile Scrum Master
• ITIL V3 Foundation
• CSQA (# 23625)
• Lean Practitioner
• Certified Enterprise Risk Management from Risk Pro
• ISO 9001
• CMMI 1.3 from QAI
• ISO 20000
• ISO 27001
• PMP
• IRIS
• Estimations:
• FP, Analogy
• Use cases
• WBS
• PERT
• Value Stream Mapping
• Mini tab
• Visio
• MS Project
• Planview
• Digite
• SAP PM
• Remedy
• HP QC and JIRA
• SQL
• Tableau
• Visual SourceSafe (VSS)

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Scrum Master

Responsibilities:

• Experienced Project Manager with overall 6+ years of successful managing and leading all phases of diverse projects and programs;
• Business strategist; plan and manage multi-million-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Results-oriented Leader; leveraging project management, six-sigma and lean quality processes and leadership skills to manage operations.
• Providing Process metrics to customer and bringing customer confidence in process implementation.
• Identification of Improvement initiatives and delivering to the customer as Systematic Continuous Improvements.
• Defining account level process such as tailoring and deviation, defining the Key process indicators (KPI’s) for the accounts and Project Level, Engagement Level, relationship level for a department.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Expert in Agile/Scrum and Waterfall project management methodologies and Expert in Onsite-Offshore model.
• Scrum Master organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Track record of successfully delivering high quality projects on time in a fast paced/rapidly changing environment.
• Adept at identifying, defining and fulfilling business technology requirements for both domestic and international clients that consistently increased productivity and eliminated recurrent problems.
• Managed budgets of up to $30M and cross-functional teams of up to 50 including project managers, analysts, developers, legal, compliance and vendors.
• Ensure overall adherence to portfolio Work Instructions and standards.
• Constantly looking out for Value addition to Customer’s business and current process for improvements.
• Delivered 3 Customer Value Add’s and 1 Lean project on Backlog tickets reduction from 12.6% to 3.4%.
• Implemented lean techniques:
• Visual dashboards/ Kanban;
• VSM (Value Stream Mapping) and Visio
• Silent hour and Huddle meetings/ Standup meetings
• DILO (Day in the life of) and Standardization

Environment: CMMI Dev and Svc, Lean, Six Sigma, ISO 9001, ISO 20000, Data Analysis, Reviews and Auditing, Minitab, Visio, MS project, HP QC, SQL & Tableau.

Confidential, Chicago, IL

Agile Implementation Consultant

Responsibilities:

• Creating Project Charter and Project Management Plan which includes scope and schedule, planning cost budgeting, risk and communication management plans.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Working with the team to determine milestones, and what will be needed to meet milestones and how the scope fits into the milestone timelines.
• Creating tasks, works with project team to develop schedule and refine estimates based on the abilities, dependencies and constraints.
• Determining and communicating impact of changes and apply change management practices.
• Facilitating project meetings, walkthroughs and overall acceptance approval of project with stakeholders.
• Performing risk analysis for project, identifying and qualifying risks, developing and executing risk management plan.
• Managing program/project level communications and Setting expectation between roles of the team.
• Facilitating initiation creating & executing the transition plan for project work to service team.
• Effective Offshore team management in terms of mentoring team, doing code reviews, guiding.
• Enabling MIS system to automate metrics reporting and developed the lifecycle specific estimation templates.
• Played a mentor and coach role at Organizational Transformation initiatives such as Systematic Continuous Improvements, Transformations and innovations at technology space.
• Mentored in Improvements Projects which is created a value of 4.12 million across Line of Businesses.
• OATS, Reduction of MIPS
• Reduction of cycle time; Automation of process or Elimination of manual task

Environment: Six Sigma Black Belt, Process Improvements, Generating Idea sessions, CMMI, Lean, Minitab, Visio, MS Project, MS Sever, Planview, JIRA, HP QC, SQL & Tableau.

Confidential, Dallas, TX

Senior Quality Analyst

Responsibilities:

• Played as Quality Analyst across multiple critical and high customer visible projects
• Periodic audits on Processes compliance at Project level and org level.
• Periodic org level process reviews and identifies improvement opportunities to optimize the process.
• Planning and conducting Audits, Trainings across organization.
• Conducting organization process awareness training to team members, project managers.
• Participated as a QAG SPOC in Sr. management reviews, provided Org level process implementation insight to Sr. Management.
• Analysis of metrics data and Developing PCB’s for project level & Org. level.
• Providing visibility to Senior Management on Process adherence of their accounts through Weekly reports, Monthly reports & Quarterly Reports
• Mentoring the Junior QA team members
• Coordinating and implementation of iPrime (Digite) (Project management tool)
• Educated/ Training on Digite tool
• SPOC for external audits such as ISO, CMMI etc.
• Instrumental in achieving ISO 20000:2005 & ISO 9001:2008 certification.
• Institutionalization of organizational level PCB’s at Quarterly/Half yearly and annually.
• Actively participated in IT service Manual.
• Intelliway processes ware developed based on Run-SAP methodology.
• Educating team on ticketing (Remedy) tool and providing analysis on tickets to stabilize the system.

Environment: CMMI Dev, ISO 9001, ISO 20000, Six Sigma, Lean, Data Analysis, Minitab, Remedy, Digite, Auditing and reviews.

Confidential

Team Leader

Responsibilities:

• Managed QA function for high end customer visible critical accounts.
• Ensuring Quality delivery product/Service and QA SOPC for customer.
• Providing Process metrics to customer and bringing customer confidence in process implementation.
• Independent release inspections w.r.t process compliance and provided insight to Sr Management in Go/No Go decision.
• Defining account level process such as tailoring and deviation, defining the Key process indicators (KPI’s) for the new accounts and Project Level, Engagement Level, relationship level for a department.
• Extracted and analyzed the data using SQL’s select commend and Reporting of project metrics to senior management.
• Periodic Reviews and Audits of the projects and report noncompliance to top management.
• Partner and Guide project teams in Root cause analysis to develop corrective and preventive methods
• Key Trainer for Org Level processes and tools.
• Implement, measure, Improved the processes
• Defined the QA estimations & KRA’s across organization.
• Increased process awareness through Process Workshops
• Institutionalized Quality Circles as Defect Prevention initiation across organization.
• Played as business analyst role to establish in-house tools for process implementation such as Online Customer Feedback Tool, Knowledge Management Tool, Risk Management Tool, Review / Action Tracker, Time Sheet, Defect Tracking Tool etc.
• Conducted GAP analysis for existing in-house tool with SAP-PS and involved in implementation of SAP-PS.
• Achieved Org level “Associate of the Year” award from CMD, Confidential Enterprises Limited in the year 2007
• Developed domain wise Tailoring process (like Engineering & Software)
• Defined Key Metrics First Time Right and On-time delivery (FTR & OTD) for engineering projects, which resulted high throughput.
• Defining the KPI’s for the new accounts and Project Level, Engagement Level, Relationship level KPI’s for a department.
• Defined the QA estimations & KRA’s
• Developed Estimation template for Engineering Projects.
• Conducted Process Workshops
• Institutionalized Quality Circles as Defect Prevention initiatives.
• Executed green belt projects on Review effectiveness, Defect management, Reduction of Rework.
• Performed configuration audits (VSS)

Environment: CMMI, ISO 9001, ISO 27001, ISO 13485, Six Sigma, Lean, Data Analysis, Auditing and reviews, VSS & SQL.