SUMMARY

• Skilled in Project Risk Management, EVMS, WBS, Portfolio Management, RFP, Trends Analysis, Waterfall and Agile method execution, and Budget Development & Management
• Coordinating IT Infrastructure Operations team processes to ensure effective project management support; define project definition, project scope, objectives, project staffing, hardware and network costs and risks for Release Management, Hardware Rollout, EMR Deployment, etc.
• Design and implement workflow processes to improve contact management other efficiencies
• Effectively compile reports, trends analysis, and summarization of statistical data to disseminate information
• Experienced in supervising medium and large teams, training, motivating and evaluating personnel
• Computer skills include: MS Office Suite, Linux (Fedora/ Red Hat), Windows Server 2012 and older, VMWare, KANBAN Lean Process, MS Project, MS Visio, Primavera Certified Portfolio Management, Agile Product Lifecycle, Version One SCRUM, MS SQL Server Management Studio, SSIS/ SSAS and MS Visual Studio (.NET)

PROFESSIONAL EXPERIENCE

Confidential, Mobile, AL

Manager, HIS Service Center

Responsibilities:

• Served as teh central point of contact for implementation, integration and completion of end user requests and teh escalation point for advanced end user support
• Successfully managed over 50 HIS Service IT Projects with 80% being completed under budget while working as teh IT Project Manager in coordination with teh PMO
• Exceeded defined SLAs incorporating ITIL Service Management and Operations Management best practices, customer satisfaction remained above 3.7 out of 5
• Oversaw system architectures, network infrastructure support, network design, application security, database and application performance, networked medical equipment configuration; implemented $30 million in new hardware
• Tracked and managed all hardware, software and computing technology warranties and managed outside vendor product integration; coordinates IT purchasing, IT vendor relations and software licensing; established an asset management solution using Dell KACE

Confidential, Mobile, AL

Chief Consultant/ Owner

Responsibilities:

• Managed upgrade of OpenERP v7 for ReadyCare Medical Design allowing ReadyCare full use of their ERP System
• Created network performance plan for Mobile County Emergency Management
• Agency (MCEMA) allowing better use of their network resources and less downtime
• Implemented network server integration with Active Directory for MCEMA allowed users to transition from outdated Lotus Notes and use Microsoft applications
• Performed website analytics for Kalifeh Media Group - determined performance problems and trends related to customer views of some of their client sites
• Developed CitiSmart web application on City of Mobile Intranet allowing different city departments to share resources via teh web
• Designed website and SQL database for teh Mayor’s Office of Strategic Initiatives allowing citizens to view teh status of critical issues
• Authored IT project planning solution for teh City of Prichard, AL allowing teh city to make better use of their limited resources and funding during teh budget year saving over $6,000

Confidential, Mobile AL

Program Manager, IT Infrastructure & Operations

Responsibilities:

• Directed daily operations, quality assurance, release management, product implementation, process improvement and project management
• Managed software application builds and product releases; responsible for version control decreased teh number of releases per cycle by 3 making for a more efficient process and better development
• Incorporated ITIL Service Management, Transition, Operations and ICT Infrastructure Management practices into business processes which led to improved customer service ratings from our internal clients and business partners
• Performed technical evaluation of system architectures, infrastructure management, network design, application security, database performance and application performance
• Maintained all server infrastructure, physical and virtual including disaster recovery site
• Directed oversight of project budgets ensuring valid return on investment
• Supervised 3rd party outsourcing and product integration
• Oversaw team of Junior Project Managers responsible for configuration of all product customization; ensures Tier 2 level customer support runs efficiently

Confidential,Mobile, AL

Senior IT Project Manager, Business Analytics

Responsibilities:

• Utilized Microsoft Project software to create and maintain WBS, project schedules, EVMS, and risk management resolution
• Developed business requirements including key functionality and process flows
• Transitioned development and operations teams from waterfall to agile methodology using SCRUM techniques; Increased productivity by 40% in teh first two years
• Enhanced operations and infrastructure environments creating separate Production, Test, Off-site and Sandbox server set-ups for optimal performance and testing prior to releasing software
• Performed technical estimations working with development staff to prepare project cost/resource summaries/ high level solutions and alternatives for sign-off by business owners and C-level staff

Confidential, Mobile, AL

Program Chair, School of Information Technology

Responsibilities:

• Increased business growth for teh Northwest Florida and Southeast Alabama region
• Led faculty development training for technology instructors increasing teh level of effectiveness of instruction to students
• Formed and moderated teh Program Advisory Council modifying course work to fit local employer needs
• Established educational business opportunities for IT students providing valuable work experiences and exposure to new technologies
• Developed Articulation Agreement Plan with Baldwin County, AL public school system increasing educational opportunities for in technology for students by 38%

Confidential, CO

Associate Director of IT/ Course Director Calculus

Responsibilities:

• Implemented wireless network in staff and academic buildings with multiple access points improving work efficiency by 30%
• Upgraded technology throughout teh institution managing an operating budget of over $550,000; expanded learning capabilities & standardized software
• Created local network security policies and procedures and implemented Department of Defense and Air Force policies; audited network for compliance decreased intrusions by 75%
• Evaluated and executed contracts for purchases and maintenance of equipment and software; cut un-needed costs and maximized resources
• Developed curriculum and lesson plans for Calculus incorporating technology into teh learning process

Confidential

Responsibilities:

• Managed development of combat war-fighting applications; allowed battle management for installation commanders
• Performed technical evaluation of system architectures, infrastructure management, network design, database formatting, software performance testing
• Facilitated development of software maintenance releases ensuring quality product
• Supervised developers, data analysts, technicians and project managers
• Served as Project Manager to adapt Pacific Air Forces Judge Advocate to legal readiness via design and implementation of web app

Confidential

Responsibilities:

• Supervised security and performance monitoring of critical command and control systems - maintained 97% uptime
• Managed command’s network security—directed configuration of over 150 devices at 11 locations ensuring network firewalls were 100% secured
• Implemented Active Directory; decreased e-mail outages by 85% and cut replication time in half
• Served as Project Manager for teh acquisition and integration of DMS into teh Microsoft Exchange environment
• Managed high profile network intrusions, directed recovery, created new tighter security measures and closed system to new vulnerabilities