SUMMARY

• Sr. Project Manager with 16 years of project management experience within Pharmaceutical, Health, Government, and Financial sectors including infrastructure management enterprise technology service operations, State Government, Medicaid/Medicare, SNAP, TANF, MA, Managed Care MCO, CMS interactions. Managing project scopes with budgets up to S200million and 150 team members.
• Excellent leadership, presentation, organization, and communication skills with all project members such as engineers, vendors, C level stakeholders and more. Consistently recognized for improving organizational effectiveness, efficiency, aligning business objectives to realize program goals and sustain strategic advantage using Agile (Scrum), Waterfall, SDLC, and PMI Standards.
• Project / Portfolio Management of Data Center Management Technology, OSS Integration, Testing and Performance, Software Design, application development, SDLC, and Analysis of Network Services
• Strategy and security remediation planning for IT department, and business
• Establishing processes and leading practices for Enterprise Security Management Technology Assessment and Remediation
• Relocation / Data Center Consolidation and Maintenance/ Call Center IVR / Disaster Recovery / IRM Strategic Planning, Legacy system and Budgeting Server Consolidation projects.
• Advisory and execution on recovery of failing projects
• Active Directory, Exchange infrastructure, and MS Office 365 implementation
• Overall management of Implementation, deployment, transformations projects from organizational to technical responsibilities.
• 15 years of Project Management experience with Agile, Scrum, Lean and Waterfall software development methodologies and utilizing project management tools like Jira, Confluence, Microsoft Project Online. Following ITIL process with ITSM tools.
• 15+ years of experience with Microsoft Office suite including Visio, Project, Active Directory, and Exchange
• 10+ years of Cloud - related experience and projects.
• Experience managing programs and multiple projects with cross-functional teams, both on and offshore
• Recognized for excellent Leadership skills and handling multiple projects with competing priorities.

PROFESSIONAL EXPERIENCE

Confidential, NJ

Sr. Project Manager

Responsibilities:

• Overall coordination withIT & Business Unit stakeholders to meet business portfolio goals
• Manage development schedule, ensure timely and quality delivery on multiple projects in portfolio, manage 5 project managers
• Identify and establish dependencies between projects and prioritize portfolio
• Risk mitigation & planning, conduct weekly team status meetings
• Documentation, SDLC Process adherence and MSPS tools utilized
• Outsourced Call Center to vendor BPO in North Bergen NJ, utilize ITIL with ITMS application FreshDesk
• Implement and oversee Infrastructure and Applications projects, projects include Active Directory, Exchange infrastructure, Office 365, Hardware Server upgrades and laptop upgrade
• Work within formal PMO with fine tuning enhancements
• Follow project managementprocesses & agile methodology
• High profile projects include content management space, virtual reality and Global Collaboration project, ADFS token encryption for SharePoint in regulated environment
• Recognized for excellent Leadership skills and handling multiple projects with competing priorities as well as having excellent Communication and Interpersonal skills with engineers to C level stakeholders

Confidential, New York, NY

Sr. Project Manager

Responsibilities:

• Project manager for the metal Project for NYC DOHMH, Project is updating vital statics process on birth, death, and termination of pregnancy certification and tracking of information for statically reporting.
• Managed a 3rd party vendor and all consultants related to project, managed a total of 10 project managers and 35 consultants.
• Oversaw multiple projects plans for each module of the program, reviewed all infrastructure design for change management process and mitigated any issues and risks.
• Create overall project plan, utilize Agile methodologies establish baseline, update stakeholders every 2 weeks, earned value reporting, performance indexing, estimate of completion, budget tracking, review all technical documents (BRD, TSD, FRD) and track all issues and risk with any mitigation plan
• Worked with Northeast Tele-Health and Medicine Resource Center on reimbursement to health care and HIPAA issues.
• Worked with EMR/HER of New York City patients
• Worked on Point-to-point connections using private high-speed networks are used by hospitals and clinics that deliver services directly or outsource specialty services to independent medical service providers.
• Oversight of infrastructure and Applications projects in a data center in PA. Projects include AD, Exchange, Office 365, Oracle and Windows OS upgrade. Utilize ITIL and ITSM for service management.
• Utilized RSA disconnected token services, Integrated Biometrics for each customer to access Death and Birth database to complete application, and utilized two-factor authentication with Symantec VIP software.
• Recommendation and pilot test synchronous and asynchronous solutions for hospital and care providers.
• Managed all program requirements, infrastructure technical and UAT documents, also reviewed communication plan, training plan and sign off.
• Liaised with the business and technology department stakeholders.
• Provided strategic direction on social media exposure on updates to the public on processes changes.

Confidential, Trenton, NJ

Sr. Project Manager

Responsibilities:

• Project Manager for mobile agency unit to travel to New Jersey to process motor vehicle transactions utilizing existing Enterprise PMO.
• Worked with Cellular and satellite technology to capture all process for each transaction.
• Documented process and procedures to monitored and maintained SAN environment using EMC Control Center and native tool; designed a repeatable process and plan for future growth.
• Managed and prioritized resources and budget for the project; defined, developed and verified the scope of the project.
• Created overall project plan utilizing Agile methodologies.
• Earned value reporting, performance indexing, an estimate of completion, budget, and tracking issues and risk with any mitigation plan.
• Directed the process of gathering requirements from the marketing/sales teams and platform users. Translated requirements for use by technical teams doing platform development and maintenance.
• Coordinated activities related to strategic account strategies, security vulnerabilities, and new project opportunities.

Confidential, Harrisburg, PA

Sr. Project Manager

Responsibilities:

• Worked on large scale cross-agency implementations, budget savings initiatives, and large transformation project initiatives for Department of Public Welfare; served as the client point of contact for all aspects of Programs / Projects engagement activities.
• Deployed high-performance computing, high-performance storage, significantly improved client access and core networks.Utilizing ITIL and Zendesk as ITSM Applcation tool
• Development of cloud-based computer platforms and the upgrading of wide area network links to satellite sites.
• Project Manager for the following projects Savings exceeding $50M includes
• IT, upgrades, implementation of Affordable Care Act (ACA), SNAP, TANF, Medicare/Medicaid, Electronic Medical reports EMR and Electronic Health records EHR and Child Support Department support.
• Section 1115 submission, waivers, and MA project to upgrade current processes and procedures.
• DHS Transformation project, security with documents utilizing token PKI.
• Rectify lawsuits associated with SNAP, TANF, Medicare/Medicaid and MA with county Assistance Office (CAO).
• EBT enhancements for SNAP, TANF and MA, Advisor to Deputy Secretary of OIM, and process and procedures improvements to improve OIM.
• Reviewed and resolved security vulnerabilities including all analytics and performance metrics for improvements to the public.
• Vendor management with SOW, SLA and RFP documentation.
• Infrastructure and applications upgrade (AD, Outlook, and Exchange, Office, OS, and Hardware )
• Completed Budget at Completion (BAC), Cost of Performance Index (CPI), Schedule Performance Index (SPI), Estimate at Completion (EAC), and Estimate to Complete (ETC) for major projects and program level.
• Provided storage provisioning, capacity planning and forecasting, and storage allocation for SAN storage (EMC LUNs), Strategic planning on social media and news media releases of ACA updates. Collaboration with all vendors on statuses.

Confidential, ME

Sr. Project Manager

Responsibilities:

• UIPROD Upgrade - upgrade of hardware and applications for the Unemployment Insurance legacy production system to support infrastructure. (Oracle 11g and Solaris) Project budget $1.5M. Unemployment benefits system was a top priority and listed as a top project under commissioner project for DOL. Managed 2 project managers. Data migration of SAN utilizing EMC tools.
• Department of Correction - a link to DOC list of people incarcerated so that they cannot apply for benefits. Utilizing Oracle.
• National Directory of New Hire (NDNH) - communication with NDNH on new hires and verify benefits termination. Oracle forms and reports. Work with Center for Medicare Services (CMS) on changes.
• Security remediation and Audit - Reviewed internal audit and implemented resolution to violations. Security logs and passwords report Audit on Medicare/Medicaid benefits and created reports on Fraud.
• Review operations, public-facing metrics, for an improved process and identify new improvements.
• UC, SNAP, TANF, Medicare/Medicaid and MA process improvements - reports on an area of improvements needed with metrics.
• Department of Labor Agency transformation project- Hardware and software upgrade.
• State Information Data Exchange System (SIDES) - national application development project to standardize employer separation, Java, Oracle reports and forms, Oracle DB and FTP technologies.
• For all projects completed Budget at Completion (BAC), Cost of Performance Index (CPI), Schedule Performance Index (SPI), Estimate at Completion (EAC), and Estimate to Complete (ETC).
• Oracle PeopleSoft Workforce Management, Labor Rules & Monitoring, Workforce Service Delivery, Supplier Relationship, Enterprise Services Automation and Tolls People Tolls implementation.
• Windows 7 & Office 2012 implementation - pilot with feasibility report and budget estimates to upgrade the Dept. of Labor desktop infrastructure.

Confidential, Stamford, CT

Sr. Project Manager

Responsibilities:

• Migration of 85k users from XP to Windows7.
• Deploy high-performance computing, High-Performance Storage, significantly improved client access and core networks
• Verifying compatibility of 100 million Office 2003 files to Office 2010 utilizing Converter technology tools.
• Risk management and mitigation for IT data. Documentation of workflows and process. Utilize token security for document access. Data integrity and security remediation for data warehousing.
• Application remediation of 100k applications.
• Implementation of smaller companies into Confidential data center; consolidating 8 AD forests into one.
• Project to design and implemented EMC VNX, HP 3PAR and Symantec NetBackup storage and backup solutions that supported global data centers
• Project on design SAN network that includes updating all fabric switches in regulated environment; designed and implemented storage solutions based on business/project requirements
• Managing multiple Windows 7 build releases.
• Business processing, value, and verify costs and risk with SAAS utilizing Daptiv software.
• Followed ITIL standards as a service and utilize Remedy tools to track and monitor progress
• Vendor management and relationship (consulting, hardware and App remediation factory). Utilizing SOW, SLA and RFP tools.
• Development of cloud-based computer platforms and the upgrading of wide area network links to satellite sites.
• Communication plan utilizing social media and collaboration software.
• Managing budget with stakeholders and reporting/tracking of the program through a custom application.
• Manage sales operation metrics for improvement thru analytics and performance
• Managing 20 project managers for the program located globally. Facilitating global meetings on statuses and reporting utilizing Agile methodologies and MS Project
• Facilitating stakeholder’s monthly meeting with the status of overall program’s health.
• Implement PeopleSoft for business and industry solutions enabling productivity, Enterprise Services, and Financial Services
• Review Call Center business process and business case for improvement process
• Creating and customizing an application tracker for remediation, implementing newsletter to a different audience on progress charts.

Confidential

Sr. Project Manager

Responsibilities:

• Management of the server consolidation project portfolio for 10+ phases of the program.
• Managed project state budget for the server consolidation project thru PMO department.
• Data center build-out of 7500 square feet. Data center consolidation and implementation of software, hardware and security including supported systems on the EMC CLARiiON arrays including Oracle, SAP, Lotus Notes, VMware and file sharing servers
• Design pilot infrastructure for video and storage for health IT (telehealth and telemedicine)
• Managed multiple project managers from each phase of the project into a master project plan.
• Standardize on project templates
• Review EMR/ HER record retentions
• Travel to each business partners on status update ad face to face visit.
• Business gathering requirements from each business partners. Training strategy and communication strategy
• Negotiation on the support structure and SLA for each business partner.
• Implementation of other organization and consolidation of process, procedures, hardware, and software.
• Establish and continue vendor relationships for all phases of the project.

Confidential, Wilmington, DE

Project Manager

Responsibilities:

• Managed 3rd party vendors on hardware and consultant resource from outsourcing and bring it in-house. The data center, rack space, flooring, DR and BCP plans, security remediation and SLA agreements for hardware.
• Projected system upgrades based on performance data on all production servers in regulated environment
• Designed IT solutions for performance, availability, and manageability.
• Implement token security RSA disconnected from R&D division
• Provided plans for interoperability in a multi-platform heterogeneous environment.
• Implementation of merger and acquisition project
• Sales Operations Program Management with Analytics and metric review
• Implementation of PeopleSoft modules for project, supplier and financial management
• Management of current year budget and forecasting next year budget with business cases documented.
• Tracked all application testing and remediation for XP to Vista migration.
• Reviewed optional benefits to children under CHIP program and prescription drugs option under Medicaid.

Confidential, Raritan, NJ

Project Manager

Responsibilities:

• Developed a detailed project plan to migrate all users to Vista with associated threads managed by project managers. Managed weekly reports on budget, project status, vendor status, timelines and issues to the steering committee.
• Development of cloud-based computer platforms and the upgrading of wide area network links to satellite sites
• Projects include medical product development in regulated environment with all documentation
• Reviewed the Medicare/Medicaid benefits including prescription drugs for optimization
• Reviewed performance metrics for sales channel to identify new customers
• Developed a global solution and plan for J&J to follow to migration 150k users. The project was within the timeline established. Completed 4 courses in ITIL and Body language training.

Confidential, PA

Project Manager

Responsibilities:

• Facilitated a detailed plan to migrate a robotic solution to all Labs in the United States, the detailed plan included budget, timelines, testing plans, resources plans, and documentation per lab.
• Completed robotic plan in a regulated environment and was implemented in all Labs.
• Projects include Medical robotic device development
• Improve sales budget goals with improved process and procedures
• Reviewed all children health insurance program under Medicaid program.