EXPERIENCE SUMMARY

• Senior Program / Sr. Project Manager/Director with more than twenty four years of IT experience and excellent leadership, presentation, organization, and communication skills. Primarily focused in the Financial, Pharmaceutical and Government sector.
• Infrastructure Management Enterprise Technology Service Operations, State Government, Medicaid/Medicare, SNAP, TANF, MA, Managed Care MCO, CMS interactions
• Telehealth, Telemedicine and Health IT requirements for the state of NY and NYC
• Project / Portfolio Management of Data Center Management Technology, OSS Integration, Testing and Performance, Software Design, application development, SDLC, and Analysis of Network Services
• Strategy and security remediation planning for IT department, and business
• Establishing processes and leading practices for Enterprise Security Management Technology Assessment and Remediation
• Relocation / Data Center Consolidation and Maintenance / Disaster Recovery / IRM Strategic Planning, Legacy system and Budgeting Server Consolidation
• Management of personnel up to 150. Managed budget up to $200M.
• Advisory and execution on Recovery of failing projects
• Overall management of Implementation, deployment, transformations project from organizational to technical responsibilities.
• 15 years of experience with Agile, Scrum, Lean and Waterfall software development methodologies and utilizing project management tools like Jira, Confluence, Microsoft Project Online.
• 15+ years of experience with Microsoft Office suite including Visio and Project
• 10+ years of Cloud related experience and projects.
• Experience managing programs and multiple projects with cross - functional teams, both on and off shore

PROFESSIONAL EXPERIENCE

Confidential, NJ

Director of Client Services Manager

Responsibilities:

• Coordinate activities related to Strategic account strategies and Security vulnerabilities
• Sales Operations Program Management with Analytics Experience
• Reviewing analytics and performance metrics
• Manage sales and marketing on social media outlets
• Creates and maintains a long-term platform roadmap to ensure continuous innovation and market
• Service level agreement (SLA) review and management
• Address sales channel issues and identify opportunities for improvement
• Directs the process for gathering requirements, Marketing and Sales teams, and directly from platform users and translate those into requirements for use by technical teams that do the actual development and maintenance
• Monitor for new project opportunities
• Sales goals and projection with software collaboration tools
• Program manager for mobile agency unit to travel within New jersey to process motor vehicle transactions utilizing existing Enterprise PMO
• Work with Cellular and satellite technology to capture all process for each transactions
• Document process and procedures to monitored and maintained SAN environment using EMC Control Center and native tool
• Design a repeatable process and plan for future growth
• Manage and prioritize resources and budget for project
• Define, develop and verify scope of project
• Create overall project plan utilizing Agile methodologies
• Earned value reporting, performance indexing, estimate of completion, budget tracking
• Issues and risk with any mitigation plan
• cross agency implementation, budget savings initiatives, large transformation project initiatives, point of contact for the clients for all aspects of Programs / Projects engagement activities, savings exceeding $50M, IT upgrades, implementation of Affordable Care Act (ACA), SNAP, TANF, Medicare/Medicaid, Child Support Department support, Section 1115 submission, waivers, and MA project to upgrade current processes and procedures, DHS Transformation project, rectify lawsuits associated with SNAP, TANF, Medicare/Medicaid and MA with county Assistance Office (CAO) EBT enhancements for SNAP, TANF and MA, Advisor to Deputy Secretary of OIM, and process and procedures improvements to improve OIM. Resolve and security vulnerabilities and remediate, Review all analytics and performance metrics for improvements to public. Vendor management with SOW, SLA and RFP documentation. Completed Budget at Completion (BAC), Cost of Performance Index (CPI), Schedule Performance Index (SPI), Estimate at Completion (EAC), and Estimate to Complete (ETC) for major projects and program level. Provided storage provisioning, capacity planning and forecasting, and storage allocation for SAN storage (EMC LUNs), Strategic planning on social media and news media releases of ACA updates. Collaboration with all vendors on statuses.

Confidential, Augusta, ME

Senior Program Manager

Responsibilities:

• UIPROD Upgrade - upgrade of hardware and applications for the Unemployment Insurance legacy production system to support infrastructure. (Oracle 11g and Solaris) Project budget $1.5M. Unemployment benefits system was top priority and listed as top project under commissioner project for DOL. Managed 2 project managers. Data migration of SAN utilizing EMC tools
• Department of Correction - a link to DOC list of people incarcerated so that they cannot apply for benefits. Utilizing Oracle.
• National Directory of New Hire (NDNH) - communication with NDNH on new hires and verify benefits termination. Oracle forms and reports. Work with Center of Medicare services (CMS) on changes.
• Security remediation and Audit - Reviewed internal audit and implemented resolution to violations. Security logs and passwords reports Audit on Medicare/Medicaid benefits and created reports on Fraud.
• Review operations, public facing metrics, for improved process and identify new improvements
• UC, SNAP, TANF, Medicare/Medicaid and MA process improvements - reports on area of improvements needed with metrics.
• Department of Labor Agency transformation project- Hardware and software upgrade
• State Information Data Exchange System (SIDES) - national application development project to standardize employer separation, Java, Oracle reports and forms, Oracle DB and FTPS technologies.
• For all projects completed Budget at Completion (BAC), Cost of Performance Index (CPI), Schedule Performance Index (SPI), Estimate at Completion (EAC), and Estimate to Complete (ETC)
• Oracle PeopleSoft Workforce Management, Labor Rules & Monitoring,. Workforce Service Delivery, Supplier Relationship, Enterprise Services Automation and Tolls People Tolls implementation.
• Windows 7 & Office 2012 implementation - pilot with feasibility report and budget estimates to upgrade the Dept. of Labor desktop infrastructure.

Confidential, Stamford, CT

Program Manager

Responsibilities:

• Migration of 85k users from XP to Windows7.
• Verifying compatibility of 100 million Office 2003 files to Office 2010 utilizing Converter technology tools.
• Risk management and mitigation for IT data. Documentation on workflows and process.
• Data integrity and security remediation for data warehousing.
• Application remediation of 100k applications.
• Implementation of smaller companies into Confidential data center
• Consolidating 8 AD forest to one.
• Project to design and implemented EMC VNX, HP 3PAR and Symantec NetBackup storage and backup solutions that supported global data centers
• Project on design SAN network that include updating all fabric switches.
• Designed and implemented storage solutions based on business/project requirements
• Managing multiple Windows 7 build releases.
• Business processing, value, and verify costs and risk with SAAS utilizing Daptiv software
• Vendor management and relationship (consulting, hardware and App remediation factory). Utilizing SOW, SLA and RFP tools.
• Communication plan utilizing social media and collaboration software.
• Managing budget with stakeholders and reporting / tracking of program through custom application.
• Manage sales operation metrics for improvement thru analytics and performance
• Managing 20 project managers for the program located globally. Facilitating global meetings on statuses and reporting utilizing Agile methodologies and MS Project
• Facilitating stakeholder’s monthly meeting with status of overall program’s health.
• Implement PeopleSoft for business and industry solutions enabling productivity, Enterprise Services and Financial Services
• Creating and customizing an application tracker for remediation,
• Implementing newsletter to different audience on progress charts.

Confidential

Program Manager

Responsibilities:

• Management of the server consolidation project portfolio for 10+ phases of the program.
• Managed project state budget for the server consolidation project thru PMO department.
• Data center build-out of 7500 square feet. Data center consolidation and implementation of software, hardware and security including supported systems on the EMC CLARiiON arrays including Oracle, SAP, Lotus Notes, VMware and file sharing servers
• Design pilot infrastructure for video and storage for health IT (telehealth and telemedicine)
• Managed multiple project managers from each phase of project into a master project plan.
• Standardize on project templates.
• Travel to each business partners on status update ad face to face visit.
• Business gathering requirements from each business partners. Training strategy and communication strategy
• Negotiation on support structure and SLA for each business partner.
• Implementation of other organization and consolidation of process, procedures, hardware and software.
• Establish and continue vendor relationships for all phases of the project.

Confidential, Wilmington, DE

Senior Project Manager

Responsibilities:

• Managed 3rd party vendors on hardware and consultant resource from outsourcing and bring it in-house. Data center, rack space, flooring, DR and BCP plans, security remediation and SLA agreements for hardware.
• Projected system upgrades based on performance data on all production servers.
• Designed IT solutions for performance, availability, and manageability.
• Provided plans for interoperability in a multi-platform heterogeneous environment.
• Implementation of merger and acquisition project
• Sales Operations Program Management with Analytics and metric review
• Implementation of PeopleSoft modules for project, supplier and financial management
• Management of current year budget and forecasting next year budget with business cases documented.
• Tracked all application testing and remediation for XP to Vista migration.
• Reviewed optional benefits to children under CHIP program and prescription drugs option under Medicaid.

Confidential, Raritan, NJ

Program Manager

Responsibilities:

• Developed a detailed project plan to migrate all users to Vista with associated threads managed by project managers.
• Managed weekly reports on budget, project status, vendor status, timelines and issues to steering committee.
• Projects include medical product development with all documentations
• Reviewed the Medicare/Medicaid benefits including prescription drugs for optimization
• Review performance metrics for sales channel to identify new customers
• Developed a global solution and plan for J&J to follow to migration 150k users. Project was within timeline established. Completed 4 courses in ITIL and Body language training.

Confidential, PA

Senior Project Manager/ Director of IT

Responsibilities:

• Facilitated a detailed plan to migrate a robotic solution to all Labs in the United States, detailed plan included budget, timelines, testing plans, resources plans, and documentation per lab.
• Completed robotic plan and was implemented to all Labs.
• Projects include Medical robotic device development
• Improve sales budget goals with improved process and procedures
• Reviewed all children health insurance program under Medicaid program.
• Maintained a master project plan which included separate phases to the infrastructure projects.
• Worked with 3rd party data center hosting vendors to move all servers into local data center.
• Data center build out in local PA area.
• Data center consolidation upgrade hardware Performing various Data Migration Activity across Clariion using San Copy and Mirrorview as per customer Environment.
• Prescription drug review under optional programs under Medicaid.
• Designed a data center from paper to implementation, worked on power specs, cooling design, floor space and rack design.

Confidential, NJ

Senior Project Manager

Responsibilities:

• Escalation point on all issues with any of the 35 projects in portfolio.
• Maintained a master project plan including all portfolio projects with regular status to steering committee.
• Verified all projects in portfolio were following the PMO process and security procedures to comply with business charter.
• Implement Business Intelligence - PeopleSoft to gain insight on data and business needs
• Improve revenue goals thru metrics review and process improvement
• Completed 15 projects within the charter guidelines. Completed training in Sarbanes Oxley.

Confidentia, Laurel NJ

Infrastructure Technical Project Manager and Client/Server Manager

Responsibilities:

• Directed, managed, planned and administered the operational and administrative activities of an Information Technology project team.
• Manager of Client/Server team on all network LAN/WAN support for a company of 25,000 employees.
• Worked closely with IBM on supporting the decentralizing of data from the remotely hosted data center in Denver.
• Utilize the process and procedures of PeopleSoft into organization.
• Completed the project of decentralizing 3 departments on a very aggressive schedule. Upgrade legacy system in the process.
• Established and managed the structure of the project delivery team including defining team members and project methodology, performance assessment of team members, management of communication and customer relations as it relates to the project and overall project resource management.
• Managed project managers to ensure that IT projects were delivered to line of business clients in a manner that met expectations in terms of timeframe, budget and functionality. Held responsibility for overseeing the teams involved with a portfolio of projects.
• Major project included, but not limited to: Active Directory Design, Exchange upgrade, Novell Elimination, SOX validation of vulnerabilities.
• Managed to turn major projects around to meet timelines and budget. Became the SOX expert on systems through training from Schering-Plough.

Confidential, New York, NY

Global Infrastructure Project Manager

Responsibilities:

• Implemented a newly designed PMO office with all supporting documents on processes and procedures, templates, document repository for sharing information.
• Managed a consolidation efforts of 2 data centers and relocate data center with 900 users to another location in NYC. Approximately 20k square feet including cooling, security, rack optimization, server consolidation, union coordination, testing, and implementing move.
• Designed a PMO office with all support process, procedures and documents. Successfully completed a data center consolidation and user move from downtown to Midtown NYC.
• Designed and implemented a Help desk/Call center solution with Peregrine software. Reported status thru custom Brio reports.
• Developed processes and procedures for Help desk agents to follow with career paths to other departments.
• Created custom reports from tele system on calls status and displayed on a LCD display on floor for reference.
• Project Lead for Novell Application Launcher project. Manager of a team of 3 people rolling out 300 applications with NAL.
• Prioritized projects to team on completing packaging of apps to different depts.
• Met with managers to review project plans.