SUMMARY

• Highly qualified professional with successful record of determining requirements for telecommunications services, facilities management, security management and purchasing/inventory control. Outstanding problem solving, analytical and decision making skills with proven ability to conceptualize situations and implement practical, cost - effective project plans in the following areas:
• Telecommunications Manager, part of the IT team, with focus on implementing newer converged technology (VoIP) resulting in 30% initial cost reduction ($200,000) and on-going reduction of $120,000 annually. ROI realized in less than 30 months. Was one of the first to use VoIP in Pittsburgh area at the enterprise level (1998).
• Facilities Manager, successfully utilized a commodities brokerage for utility consumption rates enabling a 10% cost savings for gas and electric for a 59-location enterprise. Outsourced courier services, resulting in $20,000 annual savings. Managed internal and external custodial staff.
• Participated in the planning and construction management of an 80,000 square foot corporate headquarters building in Indiana, PA.
• Security Officer - initiated procedures that improved physical security and mitigated identity theft exposure. Also improved the efficiency and savings for retention and destruction of sensitive materials.
• Experienced more than 18 mergers/acquisitions and was able to quickly assess redundant services and immediately improve operational efficiency and reduce related expenses.
• Purchasing Manager - negotiated numerous office equipment and supply reductions, including 20% annually for migration to a stockless system.
• Cost per copy print management efforts on a sliding scale resulted in a 50% reduction per page for copiers and multi-function printers.
• Have been Administrator, Coordinator or Member of Disaster Recovery/Business Continuance Committee spanning more than 25 years.

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

• Establish and manage project plan, including the development schedule, delivery schedule and resource requirements.
• Report on project progress at established intervals to the customer and company management.
• Establish project structure and resourcing plans and manage the resourcing process, which may include selection of personnel from partners and customers.
• Lead and motivate the project team; set goals, objectives and priorities; assign and review work.
• Act as primary interface with the customer and subcontractors on issues regarding the project deliverable. Ensure customer reviews are held.

Confidential

Telecommunications Manager

Responsibilities:

• Implemented an Avaya converged telecom system at the corporate core that resulted in an annual cost savings of more than $120K and an ROI of 30 months, that extended over a 59-location enterprise.
• Implemented an Avaya contact center and continued this rollout with additional sites.
• Solicited, planned and recommended installation of all new voice systems, VoIP technology, and/or replacement of obsolete peripherals and hardware.
• Served as integral member of Disaster Recovery/Business Continuance Committee.
• Managed all aspects of a growing mobile device inventory.
• Responsible for vendor management program as it related to voice services. Directed contract negotiation with all voice-related vendors and service providers (LECs, CLECs and ILECs).
• Functioned as the primary telecom administrator on a daily basis, including account reconciliation and database management.
• Have performed major programming on Avaya servers and gateways, including VDN, vectoring, UDP, routing, conferencing, contact center administration, call recording administration, IVR, etc., and all levels of administration, including daily MAC.
• Developed training programs and ensure implementation for 1,000 end-users and system administrators in telecom and related equipment.
• Responsible for annual budget as it pertained to telecom-related expenses for the corporate enterprise.
• Have experience and accreditation with a variety of telecommunications equipment and software.
• Assistant Bank Security Officer, as a member of the Property and Purchasing Department, implemented and managed all networked branch security systems, equipment and software including video surveillance and automated facility access systems.
• Ensured compliance to security policy and procedures.
• Selected and directed placement of DVR surveillance systems, alarms and other bank-related physical security systems and compliance.
• Maintained databases of all security-related inventory.
• As Purchasing/Inventory Control Manager, was responsible for bidding and purchasing of supplies, equipment and services. Managed software and personnel related to ordering, disbursement and cost distribution of all supply items to various internal cost centers.
• Directed the warehouse function, including inventory control and materials management. Maintained inventory validity of 95% or higher for more than three years.
• Instrumental in the solicitation, selection and migration to a stockless office supply program for the enterprise, enabling web browser-based ordering and direct delivery to the end user. These efforts resulted in a 20% annual cost reduction.
• Directly responsible with vendors and service providers for bidding according to bank policies and procedures. Had direct responsibility for selection, maintenance and budget of all office equipment and technology (MFDs, copiers, fax machines and printers, money-handling equipment, etc.).
• Managed records retention and destruction program.
• As Facilities Manager, shared in the daily operational duties for more than 50 locations with regard to maintenance, repairs, internal staff management, vendor contract negotiation, new construction, project management and implementation of all aspects of the physical plant.

Confidential, Monroeville, PA

Assistant Vice President, Director

Responsibilities:

• Reported to Board of Directors and maintained responsibility for overall bank security, including policy, procedures, implementation, training and effectiveness.
• Directed and supervised the day-to-day activities of the protection and investigation aspects of the Security Department.
• Responsible for the selection, placement and maintenance of the ATM network and all security-related equipment and services, both internal and external.
• Established operational procedures for activities such as fire prevention and firefighting, traffic control, guarding physical property and investigation of accidents and criminal acts.
• Managed internal and contract courier services.
• Served as product manager for wholesale account development and coordinated of records retention and destruction.
• Compliance Officer and member of Compliance Committee for more than 15 years, also served as Chairperson of the Committee. Assisted the department to ensure bank regulatory compliance. Researched and participated in the development of many internal policies and procedures. Aided in the compliance function by providing research on internal department requests, as well as monitoring for compliance changes in the areas of non-insured products.
• Telecommunications Manager, spearheaded voice/data integration project in 1998, with an annual cost savings of more than $250K, increasing bandwidth 600%.
• Solicited, selected and implemented technology, equipment and vendors to supply a converged, proprietary voice/data network.
• Managed telecom aspects of converged network, including interactive voice response of call center and other peripherals in a digital (PBX) 27-location environment.
• Information Security Officer, coordinated the bank’s efforts in compliance with GLB Act, Title V and the interagency guidelines establishing standards for safeguarding customer information.
• Authored policies and procedures, provided training and reported to the Board of Directors on the program’s effectiveness.
• Coordinated the records retention/destruction program.

TECHNICAL SKILLS

• Microsoft Word, Outlook, Excel, Access, Power Point, Publisher and Project (Microsoft Professional Software Suite)
• Avaya Communications Manager 6.x, Intuity Audix Voice Mail, Ip Office, Voice Mail Pro, Announcement Manager
• Polycom Video Conferencing
• Nortel Business Communication Manager and Call Pilot Voice Mail
• CSI Virtual Observer (recording and contact center metrics)
• Call Sweet Call Accounting, XIOX Call Accounting
• Pinnacle Access Systems
• Verizon Call Manager
• Facilities Wizard (work order management)
• Service Desk (help desk incident management)
• Phone Systems: Allworx, Iwatsu Axxis, Mitel, NEC
• Verint Video SolutionsSAR for Windows (suspicious activity reporting)