SUMMARY OF QUALIFICATIONS

• Dynamic and result driven servant leader with over 16 years of leadership, project and program designing, developing, management and executing experience.
• Efficient in reaching across organizations and coalesce new teams in the face of rapidly adjusting project priorities.
• Unique talent for considering a wide variety of perspectives, identifying key issues, and synergizing ideas into actionable steps.
• Astute interpersonal skills, tactful with good judgment; works well independently, as well as collaboratively on cross - functional, global and virtual teams.

CORE COMPETENCIES

• Program Manager Leadership DevelopmentStrategic Operational Planning / Execution
• Relationship ManagementProject ManagementChange Management Relationship Building Microsoft VisioMicrosoft Excel Pivot Tables Fish Bone Analysis
• Microsoft Office Suite Strategic Negotiations Analytical and Conceptual Thinking
• Fluent in Spanish Supply ChainSWOT Analysis
• Budget PlanningTime ManagementGAP Analysis

PROFESSIONAL EXPERIENCE

Confidential, North Chesterfield, VA

Training Executive / Program Manager /Business Analyst

Responsibilities:

• Design, develop and provide executive coaching, leadershiptraining and development for senior managers and executives to optimize:
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Creation of high performing project team (i.e. resources, selection, induction and team building)
• Review project schedule to ensure all key milestone, revenue recognition and project completion dates are achieved.
• Accountable for the quality and customer acceptance of all project deliverables.
• Proactive management of project planning, issues and risks by extracting, summarizing and compilingdatafor required
• Provide leadership to cross-functional teams by helping plan, define clear, realistic goals; clear barriers to team progress, and facilitate RAPID decision-making.
• Executes project logistics (e.g. planning meetings, action tracking, status updates, etc.)
• Understands critical path activities and anticipates steps that may be bottlenecks.
• Organize and facilitate effective meetings. Identify and delegates action items, follow-up/track action items to resolution, updates project plans & deliverables, as required, identifies issues and ultimately resolves issues off-line (to ensure effective meetings at all levels).
• Performed results modeling to predict the best scholarship recipient.
• Created and maintained large Microsoft Access databases and ran queries to monitor execution then turned that rawdatainto meaningful reports
• Summarizeddatain the form of charts, graphs, and reports and make recommendations
• Build credibility, establish rapport, and maintain communication with stakeholders across university environment, including academic advisers, faculty, staff and administration.
• Accountable for accuracy and integrity of technical encoding for curriculum and degree program requirements.

Confidential, Glen Allen, VA

Project Manager / Relationship Specialist

Responsibilities:

• Onboarding Support Team and developing the support reporting process.
• Responsible for creation of Statements of Work and tracking revenue based on completion of items stated in the corresponding SOW.
• Managed and resolved the daily product ordering process for Domestic and international direct customers and resolved e-commerce Electronic Data Interchange (EDI) workflow transactions.
• Managed and resolved 3,834 Wholesaler Orders for multiple operating companies.

Confidential

Business Analyst/ Project Manager

Responsibilities:

• Elicited, analyzed, validated, specified and managed the real needs of project stakeholders.
• Reviewed, analyzed, and evaluatedbusinesssystems and user needsfor the Sales Department and wrote detailed specification documents, such asbusinessand functional specificationsrequirements to develop a systems interface for the Field Sales Agents.
• Developed Local Business requirements for Corporate Projects and provided recommendations to management in the form of reports, charts, and graphs.
• Assisted with budget formulation tasks by retrievingdataand preparing projection reports and charts
• Lead Projects with Other Business Partners for local and national enhancements.
• Defined, planned and initiated projects, such as the enhancement and streamlined of the Sales Resource Management Procedures infrastructure used by the sales staff to build their efficiency, productivity and effectiveness of daily procedures.
• Designed, planned, developed and implemented a Training System that increases Leadership Development Skills throughout the Organization and created the new infrastructure for The Leadership Academy. Coordinate product documentation to ensure compliance and quality of product is maintained.
• Created, published, and maintainedcomplianceresource website for sales organization.
• Managed legal holds, records retention, imaging and retrieval of records.
• Developed innovative training and communications material that improved employee awareness and better promoted a culture of compliance and ethics.
• Maintained a records management infrastructure designed to comply with Federal and State Regulations, policies and procedures.
• Developed, implemented, and maintained records management policies, procedures, and controls for the proper creation, protection, preservation, retention, and disposal of records.

Confidential, VA

Property and Casualty Insurance Agent / Personal Banker

Responsibilities:

• Developed all information and recommendations for prospective accounts, conducted appraisals, presented proposals and adhered to agency policies and procedures for writing a new product.
• Identified business opportunities using contacts and databases and established affiliations through community affairs, and other contacts.
• Provided financial advisory services for individuals and business clients.
• Responsible for delivery of project on time, on budget with quality.
• Lead complex projects in a regulatory environment; in a fast paced environment while increasing visibility in the market place.
• Communicated effectively at all levels with Risk management.
• Improved compliance processes, procedures to preexist regulatory risk.

Confidential, VA

Customers Relations Manager (Branch Manager)

Responsibilities:

• Managed nine employees, multiple priorities and projects in a rapidly changing environment.
• Provided coaching, recognition and motivation to develop the financial center team on a consistent and daily basis.
• Led, planned and executed the performance plan and the professional development program which gained commitment from employees and business partners.
• Managed and averaged $600,000 of the financial center budget to meet financial center revenue and expense objectives.
• Led the financial center employees in establishing an environment that achieved exceptional teamwork necessary to processed more than 20,000 monthly transactions efficiently.
• Implemented quality control checks to ensure highest performance, and to optimize available resources by improving accuracy.
• Created and maintained decision matrices, documents, risk analysis, workflow diagrams, project plans and communicated to all aspects of the project to the team, administration, and/or stakeholder(s) assisting in a successful transition during the First Union and Wachovia merger of the two infrastructures.

Confidential, Richmond, VA

Statistical Analyst/Sales Quality Improvement Coach

Responsibilities:

• Compiled various performance and service levels statistics within several analytical reports to obtain daily and month end results to for the Mid-Atlantic Service Team.
• Identified training and development needs within an organization through job analysis, appraisals and regular consultation with business managers.
• Ensured that sales revenue growth and service performance productivity standards were met on a consistent basis.
• Controlled projects budgets, generated status reports, and ensured the accuracy of all.
• Maintained and analyzed historical trend data within Forecasting and Scheduling tool/software for the call center.
• Tracked and provided weekly and monthly reports on team and individual performance utilizing Microsoft Excel.
• Maintained various databases and matrices in support of the Customer Service Department.
• Lead a cross-functional project management and process development team that was instrumental in the success of the Crestar and Confidential Bank merger.