IT Program/Project Manager

• Priceless collection of experience as an IT Executive/Leader, Entrepreneur, and Consultant, in
• Global IT and Customer Care, Mobile Banking, E - Commerce, Automation, and Multi-Organization Integrations
• Bringing ideas to life that move organizations into new markets and taking on business challenges big and small that usher in speed and discipline are what I've done for over 15 years in IT and Business. Over time, we've collectively created hubs for problem solving, creative thinking, omni-channel e-commerce, automation, global customer care, generating ideas, and building a strong team identity. We've introduced agile-scrum playbooks to speed up weighty plans and balanced risk, issue, and problem management. Our business cases were implemented fully or limited to strategic markets in North America, Europe, Brazil, Mexico, China, Argentina, Singapore, Japan, Australia, and New Zealand.
• We've introduced ideas with a supportive following and created comfort zones where executive sponsors and teams had instructive, yet fun conversations. My curiosity has enabled me to solve and re-imagine problems with help from others deploying technology solutions that allow organizations to grow and prosper, and simplify people's lives.

IT E XECUTIVE , E NTREPRENEUR, C ONSULTANT , IT P ROJECT M ANAGER

• Award-Winning Projects: Led two projects through agile-scrum delivery models that automated two manual processes at Capital One Bank. The projects and team members earned Bronze Awards for simplifying very cumbersome processes.
• Business and IT Executive: Driven business and IT transformations - US and Global with empowered teams of business and high-tech employees, software vendors, system integrators and end-users with natural tendencies to do work really well.
• Consultant/Entrepreneur: Created Tate Consulting, LLC that helped two non-profit healthcare organizations build a 5-year business plan and expand two websites for e-commerce.
• Blue-chip Partner: I've partnered with CEOs, CIOs, CTOs, Vice Presidents, and Executive Directors to lend my expertise and experience to make a difference in business and with people.
• A REA S O F E XPERTISE
• Application and Infrastructure Renewal: Led multiple programs and project US and Global that standardized businesses on one system of record and consolidated data center operations.
• PMO/Project and Program Management: Implemented PMOs that raised the visibility of- and added strong metrics and KPIs to- program/project management practices and delivery.
• E-Commerce: Contributed to new blue-prints that improved the user-experience of 4 online banking transaction platforms.
• Global IT: Assembled cross-functional, geographically dispersed teams to drive integrated programs and projects with relentless focus.
• Budget/Financial Management: Directly administered organizational budgets exceeding 7M, project portfolios exceeding 16M, and a global transformation program exceeding 25M.

P ROFESSIONAL E XPERIENCE

Confidential

• Partnered with six Product Managers, User-Experience Design, Development, and Testing teams and drove release management in Online Accounts for Retail, Credit Card, Brokerage, and Auto Insurance products.
• Delivery Models: Waterfall, Agile-Scrum. Microsoft Tools: MS Project and SharePoint
• Business Debit Card Personalization Project. Phase 1 and 1A
• Expanded Online Banking and Mobile Experience. Delivered an in-house developed application in six
• months, that interfaces with Oberthur's SMART Transactions Cloud. The application enables retail
• business customers to design debit cards themselves from PCs, mobile devices, or with Phone24 help.
• My Financial Life MyFi Mobile-Banking Proof of Concept Digital Channel-Wide
• Co-Developed Web-Portal. Demonstrated eight use-cases that validated fit of Backbase Web Portal with
• the bank's infrastructure architecture and security services. Portal features were demonstrated on iPad and Android mobile devices with JSON and CSS responsive design functionality.

Confidential

P ROGRAM M ANAGER, Strategic Staffing Solutions Contractor, 2-year maximum contract

• Partnered with the Senior Leadership Team SLT and CIO to co-lead the IT2.0 Program that focused on increasing the speed in how IT delivers projects, simplifying use of Clarity PPM, and process automation.
• Delivery Models: Agile-Scrum. Microsoft Tools: MS Project. PPM Tool: CA Clarity
• Program Change Request PCR Project
• Automated the Program Change Request PCR in the Retail and Commercial Banks. Over 200 end users
• and 50 business applications were impacted by the new change request technology. Twenty percent of
• process steps eliminated 15 automated and 5 simplified. Capital One Bronze Award Recipient
• Resource Request Project
• Automated the Resource Request process in the Portfolio Delivery Management PDM organization for
• ver 50 hiring managers that reduced on-boarding of contract resources from 15 days to 5 days and reduced
• FTE's manually managing the process from 5 to 2. Capital One Bronze Award Recipient

Confidential

P RINCIPAL C ONSULTANT , client North Carolina Public Health Association and Affiliates

• Partnered with the Executive Director and Staff on short-term e-commerce and database projects that improved the business.
• Alliance Staffing Website Project
• Designed, developed and delivered a net new web presence in collaboration with web
• hosting vendor, AtlanticBT that now gives jobseekers an online interface to apply for public health jobs.
• Database Renewal Project North Carolina Public Health Association
• Delivered iMIS v15.1.2 database software upgrade after a 90-day database clean-up with vendor, Software Automation Group. Integrated working database with that now gives over 1000 public health professionals a web interface to query members, renew and update membership profile.

Confidential

V ICE P RESIDENT/ M ANAGING C ONSULTANT B USINESS O PERATIONS IT

• Partnered with the Chief Executive Officer CEO and provided oversight to day-to-day business and IT operations, including P L that achieved local private investment and saved going-concern status.
• Restructured Security Services Business Process
• Established Security Services Enterprise PMO that streamlined the delivery process of security services with certification vendor and two primary service accounts. On-boarded over 3M in existing security contracts and over 100K in new services, and cut over 150K in costs.
• Secured New Business Partnerships
• Assisted with acquiring new partnerships with two private investor groups and one single investor that netted over 500K in new investment that assured sustained operations.

Confidential

D IRECTOR , IT I NFRASTRUCTURE S ERVICES

• Partnered with the Chief Information Office CIO and built an IT shared services platform for Dycom Holdings and 32 Subsidiaries that included support analysts, network/systems engineers, and project managers.
• Restructured Infrastructure Services
• Built the North America Infrastructure PMO that streamlined management and delivery of 5M software and infrastructure projects, operational deliverables, technical resources, and technical services. Raised up a formal help desk/technical support process with 6 resources and one SLA process for the customer base.
• Data Center Convergence Project
• Merged the Exeter, NH data center with West Chester, PA data center. The projected savings of this consolidation of assets was over 450K, annually. West Chester was renamed the Northeast Data Center.

Confidential

S R M ANAGER , S UPPLY -C HAIN S YSTEMS

• Partnered with the Vice President Supply-Chain, and built the Supply Chain-IT project management process that centralized project delivery for 22 distribution centers, 10 cross-docks, 12 call-centers, 80 sales offices.
• PMO, Project Management Process Setup
• Expanded Supply-Chain IT PMO Operations with completing the build-out of the project management process alongside existing processes- applications development, field services, and infrastructure. Hired three project managers totaling four direct reports, including implementation of KPIs and delivery model.
• Portfolio Centralization and PPM Adoption On-boarded two project portfolios 16.7M for our Business Solutions Group partners- Transportation and Supply-Chain/Warehouse Optimization to a single process with KPIs, best practices, process standards.
• Saved 2.1M in stopping non-aligned projects and redeployed 1.0M to higher-valued projects.

T ECHNICAL A DDENDUM/ S KILL- S ET M ATRIX

Leadership and Management Experience Level or Highest Budget

• Executive Management 7 years
• Program and Project Management 18 years
• Information Technology and E-Commerce 20 years
• Matrix Team Management 18 years
• Infrastructure Management: Data Centers, Network and System Engineering,
• and Technical Support/Help Desk/Center-centers 11 years
• Operations Management 4 years
• Vendor Management 18 years
• Executive Presentations / Communication 18 years

Portfolio/Project and Enterprise Architecture Modeling Tools

• Largest Project Budget Managed Nortel Networks 25M
• Largest Portfolio Budget Managed Office Depot, Inc 17M
• Smallest Project Budget Managed Capital One Bank 75K
• MS Suite: Project, Visio, Word, Excel, SharePoint, MS Project Server 20 years
• CA Clarity Project Portfolio Management PMP 2 years
• Pacific Edge - Project Portfolio Management PMP 2 years
• JIRA - knowledge consist of viewing YouTube videos, no hands on experience

IT Governance Models and Process Management

• IT Project Management Office PMO 12 years
• P L / Budgeting / Forecasting / Writing Performance Appraisals 12 years
• Business Case Development 12 years
• Service Level Agreements SLAs 15 years
• Risk Management, Change Management, Issues Management 15 years
• Problem Management, Incident Management, Patch Management /ITIL 15 years
• Requirements Management and Use Case Development 18 years
• Sarbanes-Oxley SOX Compliance 7 years
• ITILv3 Course-work in progress

Development and Delivery Models

• Systems Development Lifecycle SDLC / Waterfall / Common Sense 18 years
• Agile-Scrum User Stories, User Journeys 4 years

Software Development Technologies and Web All Things Web

• HTML / XML 15 years
• Java / JavaScript / JSON 5 years

Selected Applications, Platforms, Service Providers, Vendors and System Integrators

• BMC Service Desk-Magic, Remedy CRM 6 years
• Manhattan Associates Supply Chain Suite 2 years
• Microsoft Enterprise Partnership-Vendor Agreement 2 years
• HP-SAN and Blade Servers, Dell Servers, HP Openview 4 years
• Retek Advance Inventory Planning System / Netsuite SaaS 2 years
• Verizon, AT T, AtlanticBT, British Telecom 18 years
• Infosys, Cognizant, Wipro, IBM, UPS, Accenture, PwC, Convergys 18 years
• Oberthur Card Technologies and Backbase Bank 2.0 Web Portal 2 years
• Oracle Business Process Management Suite BPM 2 years
• Android, iOS- Digital and Mobile Banking 2 years
• DameWare Remote Support Module 1 month