Support Center Specialist Lead Resume Profile
2.00/5 (Submit Your Rating)
Experience
Confidential
IT Operations Analyst Senior Service Management Technology
- Responsible for supporting the Monitoring and Event Management environment include break/fix tickets, requests for changes, and support requests for new monitoring
- Heavily involved in migrating our monitoring environment from CA Unicenter NSM to BMC Patrol/BPPM
- Support of the BMC ITSM Remedy suite of applications for Incident/Knowledge/Problem/Change Management/CMDB
Confidential
IT Operations Analyst Distributed Systems
- Responsible for supporting the Distributed Server environment include break/fix tickets, requests for changes, and support requests
- Shift Lead responsible for training, mentoring, scheduling, and assigning workflow
- Subject Matter Expert for Automation, Monitoring, SCCM, and Weblogs proprietary software
Confidential
Support Center Specialist Lead
- Responsible for day-to-day operations of the third shift Support Center and Incident Management Team including training, scheduling, and reporting
- Handled Major Incidents as Technical Lead of the third shift Incident Management Team
- Continued functions performed as Support Center Specialist Senior
- Support Center Specialist Senior
- Handled Major Incidents as third shift Incident Management Team
- Answered calls for Technical Support
Confidential
Accounting Specialist
- Processing of Electronic Funds Transfer related requests in OWB
- Processor
- Processing of New Business, Renewal, and other Policy transactions in OWB
- Confidential
- Office Equipment Associate
- Sales of computers, printers, and other office equipment
- Installation of new hardware and software for customers
Confidential
Co-Op Student
- Programmed testing scripts for Z-Kat's Image Guided Surgery software
- Installed and validated the Image Guided suite to be used by doctors
- Assisted colleagues in the designing of a new system
Computer Skills
| Operating Systems | Programming | Other/General |
|
|
|
|
|
|
|
|
|
|
|
|
| DOS |
|
|
Privacy Policy
Resume Categories
- .NET Developers/Architects Resumes
- Java Developers/Architects Resumes
- Informatica Developers/Architects Resumes
- Business Analyst (BA) Resumes
- Quality Assurance (QA) Resumes
- Network and Systems Administrators Resumes
- Help Desk and Support specialists Resumes
- Oracle Developers Resumes
- SAP Resumes
- Web Developer Resumes
- Datawarehousing, ETL, Informatica Resumes
- Business Intelligence, Business Object Resumes
- MainFrame Resumes
- Network Admin Resumes
- Oracle Resumes
- ORACLE DBA Resumes
- Other Resumes
- Peoplesoft Resumes
- Project Manager Resumes
- Quality Assurance Resumes
- Recruiter Resumes
- SAS Resumes
- Sharepoint Resumes
- SQL Developers Resumes
- Technical Writers Resumes
- WebSphere Resumes
- Hot Resumes
