SUMMARY

• Overall 14 years of experience in the software industry with an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels.
• With experience of over 8 years in the Managerial position between a Project Manager /Product Manager/Program Manager & Scrum Master for Client/Server and Web based applications in various domains such as Healthcare, Financial, Retail, E - commerce, Enterprise etc.
• Over 8 years of experience in Scrum/Agile environment.
• Skilled at leading/partnering with interaction designers, engineers, architects, QA, marketing and other lines of business across a large organization to launch content and functionality across devices (including mobile and tablet) and channels (retail, call center) to deliver engaging customer experiences
• Led/ managed team(s) that provide solutions and integration services for both local and global development teams from inception to product delivery.
• Experienced in planning and implementing new processes, procedures and tools for status reporting and problem resolution within various software development methodologies like Scrum/ Agile, Waterfall and Iterative development environments to reduce operating costs and increasing efficiency.
• Proven expertise in business process management (BPM) & engineering and software development life cycles (SDLC), including analysis, design, development, testing and implementation of applications and processes.
• Strong documentation management skills on project scope, goals, communication plans, specifications, tests, user help & BA methodology, analysis & proposals etc for effective use of time and resource
• Attention to detail and an ability to communicate with both technical and non-technical personnel.
• Have demonstrated ability and in-depth knowledge of software development and management processes, product life cycle management, and project management methodologies.
• Experienced at driving any project/process from initiation through deployment and maintenance.
• Knowledge of SaaS Business model.
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects, stake holders and teams simultaneously; outstanding client interaction and relationship management skills.

TECHNICAL SKILLS

Languages: HTML, C/C++, JAVA, SQL, PL/SQL, VB, SenseTalk, XML

Database: ORACLE, SQL Server, MS ACCESS

API: REST API

Testing Tools: WinRunner, Eggplant, Perfecto Mobile, FoneMonkey

Web Browser: Firefox, Internet Explorer, Netscape, Safari

PM & Defect Tracking Tools: JIRA, Rally, Sharepoint, MyWorkshop, HP Quality Center, Buganizer, MS-Outlook, MS Project, ClearQuest, Test Director

Automation Tool(s): eggplant, Test Complete, HP QuickTest Pro

Data Communication Protocols: SFTP, FTPS, HTTPS, AS2

Client Tools: IPSwitch, Secure Client

Network Analyzers: Fiddler, Live HTTP header, Ethereal

Operating Systems: MS-DOS, Windows 95/98/NT/2000/XP, UNIX/Red Hat Linux, Fedora Core, Mac (Intel and PPC), Ubuntu.

Source control systems: CVS, Visual Source Safe, Perforce.

Graphic Design applications: Macromedia Flash, Adobe Photoshop, PaintShop Pro.

Other Tools & Technologies: MS Office, MS Project, Visio, VMWare workstation, Proxomitron, ClearCase, Validation Environment

PROFESSIONAL EXPERIENCE

Confidential

IT Program/Product Manager

Responsibilities:

• Developing strategic roadmaps and driving the product development lifecycle end-to-end in the digital space, including ideation, business case development, requirements gathering, usability testing, prototyping, bringing concepts to market, and post-launch analysis
• Responsible to deliver product across Mobile platform as well as portal within the local and global space, that included working with teams spread internationally at different time zones.
• Communicate the project vision to the team, which may include any changes in priority, design, feature etc.
• Motivated the team to subscribe to the product vision and implement Java-based applications as per the design.
• Communicate the business benefits of the entire product and each individual features that used APIs.
• Create and maintain the product backlog and groom them periodically prepping for the upcoming sprint.
• Envisioned roadmaps for the products and spread them across releases based on technical feasibility and customer priority.
• Create proposals based on business requirement, analysis and release timelines
• Continuously answer questions to add details to requirements.
• Responsible for putting together Epic Stories, and breaking them further into workable chunks of user stories for the team to pick and work effectively.
• Accept/reject developed user stories at the end of the sprint (or during the sprint).
• Communicate about the project within the organization and present demos of completed features.
• Worked with the UX designers, to get the user experience right, and responsible to sign off on the wire-frames, comps related to the product.
• Performed Metric analysis using Confidential Analytics.
• Delivered multiple release versions over the year. In each release, identified breakdown of sprints, prioritized defects, continuously updated PRDs, and enable the team to better work towards the successful releases.

Environment: Windows, Mac OSX, Linux iOS devices Sharepoint, Myworkshop, MS Project JIRA, Rally, and HP-ALM

Confidential, San Ramon, CA

Product Manager/QA Lead

Responsibilities:

• Identified and developed ProjectTeam by communicatingproject requirements, scope and timelines
• Worked as part of the successful roll out of HDx components that would enable hospitals and healthcare facilities to use them for various Patient Monitoring Systems.
• Responsibilities involved coordination of the project planning activities, managing the scope, infrastructure networking, third-party vendor management, change management, and helped program core team with defining realistic project requirements, design and system verification scenarios.
• Worked in an agile environment with fast-paced sprints, daily stand ups and meetings that required quick turnaround in terms of results, follow ups, documentation, partner verification and other deliverables within tight timelines.
• Worked very closely with Software & Quality Engineers, Architects, and Business to lead the roadmap, requirement, design, development, and delivery of high quality product in the Healthcare domain.
• Worked in liaison with upper management and core team of 10-12 members to implement the business processes and gear towards successful implementation of the deliverables.
• Streamlined organizational planning and resource alignment by working with various product owners to consolidate strategic roadmaps and flow-down of projects; facilitated discussions and meeting via WebEx with core team and management present globally, to estimate work efforts, allocate staffing, prioritize projects and report to business leadership.
• Managed the project that also developed custom solutions that were both web and mobile based.
• Created several training documents about the product, call-outs per release, known issues, enhancements etc. for user reference and new trainees.
• Documentsinfrastructureoperational run books, work instructions, and checklists for handover of projects to perational teams.
• Responsible for overlooking the STLC for the team of QA engineers to make sure the test scripts covered the requirements and testing strategy closely matched the customer needs.
• Responsible for deploying QA builds from Electric Commander used for Continuous Integration ( CI )
• Manage bug triage, reporting, resolution & planning of which SPRs to take up based on the timelines and budget using Rally & HP ALM.
• Provided guidance and mentored junior engineers in the on-site and offshore teams as and when required.

Environment: Windows, Mac OSX, Linux iOS devices, VMWare eggplant, Xcode/Emulator HTML, CSS 3, JavaScript, VMware SVN & GIT Electric Commander, Jenkins

Confidential, San Bruno, CA

IT Product Manager & Scrum Master

Responsibilities:

• As a Product Manager, I was responsible for managing multiple backlogs to regularly launch enhancements to reduce customer friction.
• Leads cross-functional teams to drive projects from inception to completion using agile methodologies and determine improvements for future iterations. Writes user stories, acceptance criteria, and test plans.
• Led global meetings via WebEx; facilitated cross-functional, international collaboration; handled budgets; conducted process improvement analysis; developed process solutions for team using JIRA; developed integrated program plan; achieved consensus through dialogue.
• Streamlined organizational planning and resource alignment by working with various product owners to consolidate strategic roadmaps and flow-down of projects; facilitated discussions with management to estimate work efforts, allocate staffing, prioritize projects and report to business leadership.
• Facilitated business process improvement projects for key corporate strategies, including global implementation planning for sourcingresources (Third-party Vendor Management) to save time and cost.
• Managedinfrastructurecapacity expansion and upgradesfor adhering to the policies & processes.
• Actively involved in defining, implementing, and executing the functional, regression, and acceptance test strategy on highly iterative and collaborative projects of medium to high complexity scale.
• Created several training documents about the product, call-outs per release, known issues, enhancements etc. for user reference and new trainees.
• Led daily stand up meetings with Software Engineers, Quality Engineers, and User Interaction Design Engineers, Software Architects, and Business teams for regular status updates and tracking of development, and delivery of high quality software in a fast paced, challenging, and creative environment.
• Spearheaded projects that helped the e-commerce business develop custom solutions that are both web and mobile app based.
• Worked with linking up the team with several third party tools like MixPanel, Litmus etc to make sure the functionality involving data metrics and email delivery is achieved as per the requirement.
• Mentored and provided guidance on a daily basis to with trainees to bring them upto speed in the team.

Environment: Windows, Mac OSX, iOS devices, Linux

Confidential, SanFrancisco, CA

IT Project Manager & Sr.Quality Assurance Lead

Responsibilities:

• Worked in a fast-paced environment in actively following the defined software processes, guided team towards detailed test plans and clear executions with emphasis on working closely with development teams, Analysts, QA ( onsite and offshore)
• Responsible to write and document detailed end-to-end project analysis report, release notes, callouts alongside of detailed test creation including Test Plans & Test strategy for the QA teams to adhere to based on the approved requirements.
• Worked in the SAFE-t ( Secure File Transfer) project team that rolled out the product which enables customers to transfer files across multiple destination securely using digital certificates to authenticate secure file transfers such as .P12, .cer etc. Over various protocols such as SFTP, FTPS, HTTP, FTPwithPGP.
• In the capacity of a Project Manager/Lead worked in liaison with the upper management and the team to make sure juniorteam members were up to speed in following the processes and tools for improveproject performance on time and within budget.
• Was part of the hiring process in Vendor Management to make sure we have the right resource for the project onsite, offsite and offshore.
• Work closely with various leads/managers, developers, analysts and individual team member across multiple cross-functional teams, including development, architecture, Production Support, QA, IT-OPS, product management and customer support to support our company, department and team goals.
• Overlooked & performed daily testing in the User Acceptance (UAT) and System Under Test (SIT) environments involving thorough end-to-end and regression testing.
• Actively train and mentor direct reports to develop their skills and careers and to achieve a high-level of success in their roles while at the same time ensuring a healthy work-life balance.
• Regularly keep senior management abreast of risks and quality issues and how they will impact the business and interface with 3rd parties on requirements, testing, and problem troubleshooting, as needed.
• Was given the sole responsibility to oversee several milestones and sign off from the entire SQA team after being responsible for team members' validation completion of the assigned tasks.
• Was actively involved in all of the software design reviews and BRD/FSD walk-through and provided valuable inputs and design changes.

Environment: Windows, IE & Firefox Defect Tracking tools: Mantis, Clear Quest, HP Quality Center., JIRA

Confidential, Mountain View, CA

Sr. Quality Assurance Engineer

Responsibilities:

• Involved in testing Confidential tool bar for Firefox and it’s features on different platforms including Windows, Mac and Linux.
• Designed and developed test plans, test cases, test data of my assigned features of the tool bar.
• Created several training documents about the product, call-outs per release, known issues, enhancements etc. for user reference and new trainees.
• Was given the sole responsibility and ownership of tool bar features’ testing and documentation.
• Filed and maintained bug reports using Confidential ’s internal bug reporting application called Buganizer.
• Worked in the capacity of a Business Analyst and provided status updates, worked closely with developers to identify and resolve issues.
• Also worked with inter-department teams like G-mail, Writely etc. to test issues related to the tool bar for Firefox.
• Been part of many Confidential ’s milestone releases including their Alpha, beta and Out-of-Beta releases.
• Have considerable experience in testing and monitoring network traffic by using Fiddler and HTTP Live headers to test the GET and POST request captures.
• Due to my outstanding skills in written and oral communication as well as excellent managerial capabilities, I was given the responsibility of communicating and bridging the gap with offshore work in India and the local team, sending daily updates of the local team, making sure the India team was up to speed and had given valuable suggestions and direction to the lead to make this happen effectively.
• Responsible for training the new Engineers onsite and offshore and bringing them up to speed within a short span of time.
• Was also involved in maintaining documentation of the internal wiki pages for the toolbar.

Environment: Windows, MacOS, Linux, Eggplant, HTML, XML, Javascript, SenseTalk, Python, Vmware, Buganizer.