SUMMARY

• Information Technology professional offers more than ten years of solid experience in leading technical projects.
• Effectively manages teh full lifecycle of technical solutions and backup storage initiatives. Adapts to change, multi - tasking and deadlines.
• Cutting edge problem solver calmly and tactfully mediates issues in support of corporate goals and client satisfaction.
• Displays an acute sense of teamwork/cohesiveness, also works well independently. Articulate communicator (verbal and written) interacts effectively wif all levels of staff and customers.
• Demonstrated competencies and areas of expertise include:

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Backup Engineer

Responsibilities:

• Identified, analyzed and provided resolutions for backup and restore related activities, tape drive and library issues.
• Initiated a TSM Cleanup Project to reclaim storage space in teh TSM environment by identifying decommissioned and unutilized servers.

Confidential, Charlotte, NC

Sr. IT Engineer - Backup Storage

Responsibilities:

• Provided technical leadership and mentoring for teh backup administration team to enhance their skills in backup problem resolution.
• Created technical documents and procedures for teh Administration and Engineering teams as well as our customers.
• Translated Statements of Work from our business partners, creating Solution Design and Technical Design documents to clarify teh need and technical solution for implementations.
• Led teh evaluation and procurement of multiple virtual tape library (VTL) solutions, including teh design, implementation and integration for NetApp VTL and EMC Data Domain VTL to support teh overall effort to reduce teh physical tape footprint in teh environment.
• Developed enterprise reporting for teh backup environments: TSM and Data Domain - Hitachi Backup Services Manager and NetBackup - Symantec Ops Center to monitor/report on teh environment’s performance/capacity and support regulatory compliance audits.
• Created teh capacity planning strategies for TSM Servers, tape and teh virtual tape environment based on teh analysis of daily, weekly and monthly reports therefore establishing thresholds for growth.
• Managed problems, changes, incidents and requests for teh backup storage environment following teh ITIL Service Management Model which included teh creation of documented action plans to be reviewed by peers before changes are implemented to ensure successful implementations through well thought plans.
• Lead teh planning, implementation and execution of Tape Encryption project; NetBackup - Oracle Key Manager and TSM - Tivoli Key Lifecycle Manager for Distributed, Mainframe and AS400 environments to meet corporate security requirements and ensure all media sent offsite was protected.
• Coordinated teh refresh and consolidation of TSM Servers to newer hardware and software platform.
• Acted as teh liaison between teh System Administration and backup storage teams to form a partnership to discuss, identify and resolve backup related issues.
• Participated in Disaster Recovery tests to ensure teh backup environment can be used for recovery exercises.

Confidential, Charlotte, NC

IT Technical Analyst

Responsibilities:

• Actively participated in building teh backup and recovery support model for teh Enterprise TSM environments which led to 99% backup and restore success rates.
• Worked as teh Project Coordinator for various Enterprise Storage projects.
• Managed multiple projects to include collaborating wif design, build and implementation teams to ensure timelines were met and handed off to stakeholders.
• Responsible for end to end requirements gathering and functionality for customer backup solutions.
• Collaborated wif teh Storage Engineers to review capacity of TSM Servers and tape environment to ensure sufficient space for current and future backup projects.
• Facilitated meetings wif team members and customers to resolve technical issues.
• Administrative duties included 24/7 pager support, change management, project planning, configuration, preparation, implementation of Disaster Recovery tests, exception reporting and problem definition and resolution.
• Created and implemented training initiatives and technical documentation for teh backup admin team and System Administration teams on various backup related topics.
• Trained and mentored team members in backup/recovery methodology and TSM software.

Confidential - Charlotte, NC

Systems Management Integration Specialist

Responsibilities:

• Day-to-day operations included exception reporting, problem definition and resolution, and providing backup support for internal and external e-business customers.
• Provided leadership regarding Custom Accounts and served as teh storage management subject matter expert in Disaster Recovery test exercises.
• Project manager for Information Asset Security, Semi-Annual Controls, Assessment Audits and Quality Manage Systems.
• Focal point for 3rd level TSM Tool Support for teh eBHC (e-business hosting center/collocation) sites.

TECHNICAL SKILLS

Hardware: IBM 3494 Tape Library, IBM 3583 Library, IBM 3584 Library, IBM3590 Tape Drives, IBM 3580 Drives, EMC DD990, Oracle SL500; Operating Systems Windows, UNIX, AIX, SUN, HP, LINUX; Software NetBackup 7.5, Tivoli Storage Manager 6.3, Tivoli Data Protection for Databases, Tivoli Storage Manager for Storage Agents, Microsoft Project, Microsoft Visio, Symantec Ops Center, Hitachi Backup Services Manager (HBSM) 9.2, Data Protection Advisor 6.1, Microsoft SharePoint, Maximo Server Management, Remedy, EMC Data Domain Enterprise Manager 5.2, Service Now