SUMMARY

• Sr. Program Manager with expert communication, problem solving and conflict resolution skills.
• Process, People and Architecture understanding paired with application knowledge able to bring together efficient design and function. TEMPEffectively manage divergent projects with tight deadlines, by using strong organizational skills.
• Building consensus and a touch of creativity and out - of-teh box thinking. Recognized by peers and managers for a “can do attitude” in executing large-scale difficult projects and operations; managing: people, process, system, project and communication tasks.
• Built loyal teams of 2 to 25 people through personal attention, mentoring, quality service, and consistency.
• Worked in diverse industries: Manufacturing, Telecommunications, Technology, Software, and Health Care.
• Wrote and delivered persuasive presentations and documents, frequently influencing key decision makers on projects greater TEMPthan $2M.
• Managed multiple Global Program deliveries including development, and delivery for multiple production versions.
• Skilled in working with 3rd party suppliers and IT outsourcers, SOW, RFP, contracts, and supplier management.
• Created financially justified business cases including returns on investment (ROI).
• Project and Program process consulting using PMBOK, ITIL, and Agile/Scrum methods with document delivery.

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Global Operations Manager

Responsibilities:

• Globally managed Azure in EA Volume Licensing Operations including; billing issue management and resolution. IT Project enhancements, and 3rd Party Store.
• Suggested POC for automation saving teh department $2.5 Million by combing efforts with those already funded.
• Worked through Automation of Overage Invoicing, Government Secure Azure Offering, Managed Service Provider, Postpaid commitment billing and other billing issues as needed.
• Partnered with WWLP to delivery SCE Program in Azure, fixed fee sku, and backdating empowerment.
• Created year end global workshop working sessions to engage partners and mitigate issues on Azure orders.
• Worked through automating teh credit process for Azure SLA and CPE credits saving $200K yearly.

Sr. Program Manager, BUSINESS SYSTEM

Confidential, Renton, WA

Responsibilities:

• Worked with users, management, and IT to balance technology, cost, and automation in startup environment.
• Re-engineered and documented processes Sales to Cash including CM returns from sign-off and implementation.
• Confirmed business buy-in and communicated teh business requirements and justification to approving stakeholders, by; requirement walkthroughs, user stories, use cases, and POC (Proof of Concept).
• Mapped data and applications, internal and external, including; data flows, and application and data white papers.
• Technical delivery of: License Tracking, Enterprise Dashboard RFP, CRM Dynamics, and new MRP forecasting tool.
• Delivered planning and execution strategy for outsourced Service Desk using “Best Practices of Help Desk”.

Technical Delivery Manager

Confidential, Bellevue, WA

Responsibilities:

• Single point of contact for development team to project and worked to remove overhead from development assets.
• Drove 23 BI and EDW application systems through basic SDLC towards a Merger/Divestment program.
• Executed multiple lesson learned meetings to capture needed technical and process upgrades in teh group.
• Wrote weekly status and management updates. Produced development schedule and integrated WBS with overall PMO schedule for multiple projects and Project Managers.
• Managed Global Systemic Issues at Product Launch, BPOS, O365, CRM 2011, Lync2010, Intune, and Azure.
• Used underlying data of global transactional system to prove global systemic issues program need.
• Worked with Product and Business groups to move toward resolution of global systemic issues in Cloud Services.
• Systemic Issues pilot- instituted defined, and implemented process and program globally for Cloud Services.

Confidential

Confidential, Redmond, WA

Responsibilities:

• Managed delivery of five sales contests, with pay out of 2000+ employees over three quarters.
• Created MS Sales and Siebel data capture and processing criteria using: MSRA, SSRS, SharePoint, and InfoPath.
• Managed 10 employees from two companies and three countries (Canada, US, India) through design, update functionality, and deliver a Canadian Business Objects XI IW, from existing BO 4.1 and Oracle 9i US system.
• Managed a matrix organization of employees and contract team through full SDLC including: functional specifications from requirements generated via other project teams, development, testing, training, and UAT. Work included teh technical upgrade of BO 4.1 to BO XI, new Oracle data structure and overall security.
• Motivated company to create and adhere to a formal SDLC including documentation and update process.

Confidential, Redmond, WA

Sr. Program/Product Manager

Responsibilities:

• Managed 8 contractors and employees through full SDLCof eCommerce partner application.
• Stabilized existing development SDLC that was in chaos and delivered product using PMBOK methodologies.
• Cut sales team research time from between 1-2 weeks per customer to 1-2 hours per customer.
• Managed a core team of 6 employees and contractors through 4 full SDLC projects to deliver a Global license application.
• Rationalized disparate data, through fully customizable “business rules engine”.
• RADAR showcased at MGB 2004 during Corporate Vice President Simon Witt’s keynote.

TECHNICAL SKILLS

Expert skills: Office2013 (Project, Word, Excel, Access, PowerPoint, Outlook, Visio, Groove, Lync 2013, and INFOPATH).

Databases: MS SQL Server 2000-2012, MS Access 2013, Oracle 9i, Power Pivot, MRSA.

Cloud Services: CRM Dynamics 2011, Zendesk, Salesforece.com.

Operating Systems: Windows (8, 7, Vista, XP Professional, Windows Server 2000, 2008), Apple Leopard, and UNIX.

Applications: Dynamics GP and CRM, SharePoint 2010, Business Objects XI, Business Objects 4.1, Crystal Reports 2008, Rational Rose, VSS 6, Erwin 4.1, Visual Studio, SharePoint Designer, InfoPath, Captivate,and Product Studio.

Development: .Net, SharePoint 2007-2010, InfoPath, SQL, Access, Excel, PowerPivot, Cold Fusion, VBasic, and Java.