SUMMARY

• Senior Telephony Specialist wif extensive and diversified experience in voice communications. Gracious, knowledgeable and well rounded wif proven expertise in system analysis, design, and technical expertise. A creative problem solver and conceptual thinker wif a proven ability to identify technical issues and develop creative solutions. Able to provide innovative solutions to complex technical issues. A loyal and thorough individual wif strong communication and interpersonal skills. Able to work well independently or on a team. Proficient in managing multiple projects, completed on time and accurately. Successfully completed Cisco training.
• Nortel PBX Option 11 - 81/CS1000/Avaya Blue/Avaya Aura/Nortel Signaling Server/VoIP/Element Manager/OTM/BARS/NARS/Network Routing/CDP/Call Pilot/Meridian Mail/ACD/Call Center Applications/Scripting/Auto Attendant/Contivity Router/Remote Gateway 91xx/Qos/Call Director/Norstar/Cisco Call Manager/CUCM/Unity/Avaya 87XX/NEC 2400/NEC 2000/CallXpress (AVST)/RightFax/Octel.
• Excellent problem solving skills/Strong analytical skills/Hands on and proactive/Strong Vendor Client relations/Strong project management skills/Excellent communication skills/Strong problem resolution skills/Strong collaborative skills/Complex system network skill as a designer programmer thru to implementation/Extensive experience wif Nortel/Avaya/NEC/Cisco products

PROFESSIONAL EXPERIENCE

Technical VoIP Specialist

Confidential

Responsibilities:

• A liaise for the Archdiocese contributing technology and support to schools and parishes throughout the region
• Assess status of technology use at locations
• Analyze current infrastructure, processes and equipment
• Assist wif design, implementation and support of hardware, applications and solutions
• Assist wif technology funding (e-rate, California teleconnect fund, grants, other revenue sources)
• Configured Cisco Unified Communications solutions in project based deployments for clients
• Assist wif websites, voice, data, e-rate, security systems, infrastructure, cloud technology

VoIP Specialist

Confidential, Los Angeles, CA

Responsibilities:

• Oversight of all aspects of Avaya Blue/Cisco VoIP migration project
• Managed a Discovery team of (6) technicians providing daily scheduling/direction in order to accomplish specific goals for ongoing success of projects
• Introduced ways to streamline discovery processes increasing the quality of deliverables
• Worked closely wif other departments to support the successful development/ implementation of project schedules
• Analyzed competing priorities, resource constraints and schedule considerations to determine benefits of change requests
• Identified, created and prepared system Avaya Aura database for Voice Engineer to translate
• Assisted in the preparation of staffing, deployment and support plans including checkpoint reviews that facilitated forward momentum of each project phase

Senior Telecom Consultant

Confidential, Los Angeles, CA

Responsibilities:

• Administered leadership and expertise in the management and hands on support of the enterprise-wide voice telecommunications network.
• Provided advanced technical support for all voice related telecommunications projects including but not limited to the upgrading of all CallXpress (AVST) and RightFax systems, installations of new Avaya CS1000's, dial plan design for the Avaya Blue/Cisco migration encompassing all (18) offices worldwide, the installation of SIP AT&T trunking.
• Managed and coordinated all voice related projects working closely wif internal/ external teams to ensure a successful project outcomeSupervision of technicians ensuring SLA’s were met for all offices daily as well as for projects

VoIP Consultant

Confidential, Burbank, CA

Responsibilities:

• Co-managed Avaya Blue/Cisco VoIP migration for enterprise wide network wif multiple locations
• Managed technical deployment team
• Key involvement in the installation, implementation and programming of Call Manager/Unity for each projects
• Participated in all customer related meetings for technical input
• Collaborated wif LAN/WAN team and engineering team to ensure specific technical requirements were met per project
• Simplified, unified, streamlined and maintained integrity of databases for each project

Senior Telecom Specialist

Confidential, Nashville, TN

Responsibilities:

• Integrated applications allowing interface between Avaya/Cisco CUCM
• Design, implementation and maintenance of one of the first and largest remote user Nortel VoIP applications utilizing Contivity Switches/Routers and Remote Gateway 91xx technology
• Managed a team of desktop support technicians
• Created, implemented and maintained multi language menu design scripting for over (20) external clients including international utilizing 800#'s
• Created and developed documentation for VoIP home install instructions resulting in more efficient remote installation resulting in a more informed end user
• Initiated and facilitated the installation of business class ISP service for remote VoIP users resulting in a vast improvement of Qos and cost savings overall of 15% for the company
• Negotiated hardware, software and voice services contracts wif several vendors resulting in significant cost savings
• Successfully isolated security breach wifin the voice network establishing a fix allowing for greater security going forward
• Implemented unified system/application standards wifin the division resulting in a more
• efficient problem resolution protocol enabling a higher quality of productivity