SUMMARY

• 7+ years of experience as Sr. Business Analyst/Scrum Master with strong analytical and problem solving skills
• Extensive cross - functional experience collaborating with stakeholders, engineers, and leadership teams.
• Experienced in all phases of SDLC utilizing both Waterfall and Agile methodologies: SCRUM.
• Proficiency in writing technical documentation, such as BRD, SRS and SDD Documents.
• Hands-on experience testing web-based and desktop applications: writing and executing test cases: running Functional, Regression, User Acceptance Tests; reporting software defects and following up with fixed bugs.
• Extensive Domain knowledge in Energy (Upstream, Midstream, Downstream), Banking (Insurance) and Retail.
• Extensive experience in integrating several application including ERP in specific to Energy domain.
• Handled complex projects in Banking industry which are related to U.S laws, where environment completely new in industry.
• Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
• Experience as a Scrum Master with Energy & Utilities, Banking & Insurance and Telecom industry.
• Led in all major SCRUM ceremonies: Stand up, Sprint Planning, Sprint Review and Sprint Retrospect.
• Agile coach for new teams newly implementing Agile.
• Developing and reporting of project estimates, project plans and impact analysis for IT service company

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Scrum Master

Responsibilities

• Build development teams that are self-organized, self-sufficient and produce increments Confidential a sustainable pace.
• Lead daily stand-ups and scrum ceremonies for two scrum teams. Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments.
• Be a servant leader and coach the team to improve continuously using agile principles.
• Consult with Product Owners to groom the product backlog, develop user stories and acceptance criteria.
• Run daily (scrum calls) standups and maintain project progress using
• Prepared Burn down charts, Lead review and retrospective.
• Resolve impediments/roadblocks to re-create the focus on accomplishing the sprint goal.
• Assess risks and create risk mitigation strategy
• Proficient in creating and executing test cases, facilitate UAT, train end-users on new process and functionality, and assist in post-production support.
• Conduct requirements walk through session with cross-functional teams to ensure the Functional Requirements Document represent everyone’s complete understanding of what is to be accomplished.
• Help prioritize feature sets in order to implement efficient functionalities.
• Created new processes to implement proper Agile Scrum methodology.
• Groom Backlog to get rid of duplicate, obsolete, and completed User Stories.
• Created User Stories and maintain stories in JIRA.
• Coordinated and led sessions with SMEs to discuss requirement and designs.
• Help create Training Guides for end users to better understand the new functionality.
• Successfully completed all committed tasks into deployable products.

Environment: MS Project, MS SharePoint, Oracle ERP, MS PowerPoint, MS Office Suite, MS Visio, Jira

Confidential, New York, NY

Business Analyst

Responsibilities

• Primary role was to understand regulatory of FATCA and engage with customers to bring overview of FATCA.
• Created in depth requirements documentation detailing business requirements, Functional requirements and process flows diagrams.
• Analyzed business requirements and created functional specifications for the System
• Managed functional and technical requirements gathering process to identify business and system touch points of an end-to-end solution.
• Provided and managed documentation via Harvest for analysts, developers, upper management, and clients
• Provided Level of Efforts (LOE) on Change Requests for Operations and Maintenance team
• Participated in facilitation of Joint Application development (JAD) sessions and interviews, to keep executive staff and team members apprised of goals, project status, resolving issues and conflicts.
• Creation of business process design comprised of detailed technical documentation including business rules and integration requirements to achieve a seamless operation through various business units.

Environment: MS Project, MS SharePoint, MS PowerPoint, MS Office Suite, MS Visio

Confidential, Chicago, IL

Business Analyst / Scrum Master

Responsibilities

• Worked on two different projects one as Business Analyst for upstream and simultaneously another as Scrum master downstream.
• Upstream - Followed SAFe methodology since it was in multiple integration and was a global project. Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.
• Extensive experience in user requirements gathering and transforming in to Business requirements Document / Functional Requirements Document.
• Analyze and create business process flow diagrams to perform GAP analysis.
• Collaborate with QA in creating and executing test cases, and facilitate UAT session.
• Train end-users on the new enhancements and technological upgrades.
• Streamlined business processes to gain operational efficiency, create transparency and visibility.
• Consulted business users in developing a cost-effective recommendation based on best practices.
• Designed use cases and sequence diagrams using MS Visio.
• Created requirements analysis and design phase artifacts using MS Visio
• Created Use cases, Activity, and Sequence diagrams.
• Downstream - As a Scrum Master work product owner, subject-matter experts, team members, and stakeholders. Organizing Sprint Planning and facilitating team on sprints.
• As a Scrum Master gathering Team members, Product Owner and Business stockholders for sprint review from where working with product owner for sprint backlog.
• Prepare burn down charts on daily basis and maintaining time boxes.
• Measured effectiveness of change management, communication strategy, and training approach via surveys and identified areas of improvement based upon feedback received.

Environment: MS Project, MS SharePoint, SAP, MS PowerPoint, MS Office Suite, MS Visio

Confidential, Atlanta, GA

Business Analyst

Responsibilities

• Develops staffing and scheduling plans through researching and analyzing call center trends, forecasting work volume and completing capacity plans. Need based on prior and future activity. Utilizes Scheduling software - or Spreadsheets in absence of software. Presents recommendations to Center Management in support of meeting business goals and objectives.
• Generates and evaluates staffing schedules, and ensures data updates into scheduling system. Generates short and long-term staffing Models and provides recommendations based on analysis.
• Responsible for regularly building and maintaining scheduling software database. Works with vendor(s) and IST/Telecom to ensure accurate and timely loading of data. Conducts tests in support of data integrity.
• Trains supervisors and Center Management on implementation of staffing and scheduling plans and on the effective usage of resources.
• Creates, develops and presents new scheduling programs to address issues particular to the call center (i.e., opening a new center, office back-up, overflow coverage, initiatives, outsourcer, etc)
• Prepares various reports for management as requested. (Overhead, attrition, productivity, schedule adherence, occupancy rate, over/under staff by intervals, metrics, results, etc).
• Acts as a contact regarding scheduling/staffing/capacity planning, call center issues on special project teams, as well as various meetings, and provides recommendations

Confidential, Richardson, TX

Pre-Sales Solutions Engineer

Responsibilities

• Plan and write structured sections of a proposal for IT Services Projects for Oil and Gas Industry
• Assume full responsibility for accurately and completely populating proposal contents as required by deadlines including proper review and edits to technical documents
• Ensure all pursuit materials follow defined standards and have a consistent look-and-feel (leveraging available standard style template) while differentiating Mahindra Satyam among competitors
• Participate in pursuit status/review conference calls as required to collaborate with onshore & other members of the proposal development team
• Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
• Investigation of clients specific needs and organizational requirements
• Presented the company services to clients - Showcased drivers and value that supported the business case for the total cost of ownership to the customer.
• Vendor and Partner management and co-ordination activities.
• Participation in various workshops with potential partners on Joint Go To market strategy.
• Participation in Client Presentations, Proposal Defense and Analyst Presentations
• Have written Proposals for Top 10 Oil & Gas Industries in the globe deals ranging from USD 1 Million to USD 10 Million
• Have been on Oil & Gas competency in winning large deals