SUMMARY:

• Senior IT Manager with 16+ years (10 years in USA) of experience Project/Program management and in Designing/Implementing technical solutions for Fortune 500 leaders like General Electric (Lighting, Medical Systems, Appliances, Plastics, Power Systems and Aircraft Engines business units), The Hartford Financial Services Group, The PNC Financial Services Group and W.W Grainger, with development teams located onshore and offsite.
• Extensive experience in employing standard project management practices and processes in delivering the right technology solution to the business partner on time and within budget (i.e. management of integration, scope, time, cost, quality, personnel, communications and risk).
• Well versed in leading globally placed software development & testing teams and in managing timely delivery of quality work products.
• Extensive experience managing strategic initiatives across Mobility, Ecommerce, Financial Services, Manufacturing & Insurance domains. Can effectively interact with clients and all levels of management.
• In my last assignment, I was responsible for managing Grainger’s Ecommerce Applications, built on Hybris Multichannel Commerce Suite / SAP (Mobile URL - m.grainger.com & Desktop URL IOS/Android Apps) within a managed services engagement (QA Engineers, Developers, Scrum Master & Business Analysts)
• Well versed in executing projects using Agile (SCRUM/KANBAN) & Waterfall methodologies.

TECHNICAL SKILLS

PM Processes & Methodologies: QMS++(DMAIC) and DMADV, DPMM, Agile & Waterfall

PM Tools: MS Project, JIRA, Sharepoint, & Kintana

Packaged Software: Hybris Multi Channel Commerce Suite, HAC/HMC, WCMS, SAP PI/ECC, Global 360 BPM, AMTrust, Endeca & Splunk

Programming Languages: Java, J2EE, SOAP UI, J2EE, JSP, HTML, JQuery, JavaScript, Applets, VB Script, Ajax & SQL

Defect Management & Testing Tools: HP Quality Center, JIRA, SOASTA TouchTest, SOASTA CloudTest, Perfect Mobile, Device Anywhere, SOAP UI and REST Client

Databases: Oracle, SQL Server, MS-Access

PROFESSIONAL EXPERIENCE:

Confidential

Software Programmer Analyst

Responsibilities:

• Employ standard Project Management Methodologies to manage software system development, Testing and Integration projects through all phases of project life cycle.
• Function as a single point of contact from Capgemini for project planning, execution and resource management across all projects executed for customers.
• Identify the business problem and logically organize the available Information in a structured manner for easy analysis. Skilled in Business Case development and ROI analysis.
• Responsible for managing the P&L, Utilization Ratio/Pyramid and Customer satisfaction within the engagement in capacity of delivery manager.
• Coordinating with Verticals and Technology practices for preparation proposals.
• Work closely with business leadership, cross-functional teams to help define requirements/KPI.
• Conduct TRIAD meeting comprising of UX (Architects & Designers), BA & Product Managers to develop the backlog (Story Maps, MMF & Mobile device specific Wire Frames & Visual Comps) for the work streams.
• Responsible to ensure that there is regular cadence to all agile ceremonies (Daily Stand-up, Sprint Planning, Story Time, Demo, Scrum of Scrums & Retrospective) within the sprint teams.
• Experienced in utilizing JIRA and Confluence for managing requirements (Epics, User Stories, Tasks and Defect) along with documentation of “AS IS” & “TO BE” Process Flows, Creating Functional Design Documentation, Data Flow Diagrams, etc
• Capable to work among diverse corporate environments, industries and technical and non-technical audiences.
• Identify project dependencies and prioritize the deliverables into milestones to follow a phase wise development process with the conformance of the stakeholders.
• Analyze and translate complex customer requirements and business problems and design/implement innovative custom solutions.
• Develop project plans, resource plans, and budgets for QA & post-production application services in support of product releases.
• Manage Design, Development, QA activities and deliverables using onshore and offshore resources.
• Establish expectations on the quality requirements for test environments, including preparation, software configuration, and test data setup.
• Applies creativity and strategic insight as necessary to adapt QA testing methodology (incl Automation) to specific projects circumstances (Mobile Browsers as well as Desktop Browsers).
• Understanding the scalability, reliability, and security and performance needs from a technical perspective and documenting functional requirements into work specifications.
• Collaborate with customers, business partners, and development teams to ensure successful implementation of solutions.
• Continuously track the changes in the business needs for effective change management and control.
• Conduct effective performance evaluations and mentor team members through formal and informal channels.

Confidential

Senior Manager

Responsibilities:

• Improved search tools that allow you to search, compare and find the products you need quickly (Including Natural Language Processing)
• Motor Match & Lamp Match selection guides to simplify search and filtering across product categories
• Enhanced Digital Marketing utilizing the Hybris Content Management System and Endeca Merchandizing Templates
• Tailored needs for Implementing Personal List (Geo List) and Order Management Systems
• Unified Multi channel experience - Seamless access to all products purchased through Grianger.com, m.grainger.com, mobile apps, at a Grainger branch or call-in orders
• Real Time Product Availability
• Search for orders by product number, order number, confirmation number, PO number, PO release number and project number
• Third Party Integration - BaZaarVoice, Inbenta, Bongo, iGoDigital – MotorMatch & LampMatch Selection Guides
• Implementing multiple delivery preferences – Shipping, Pick Up in Store, Employee Office Delivery, Same Day Delivery, etc.
• PCI Compliance – PCI DSS Implementation
• Integration of Hybris with SAP PI/ECC for Order Fulfilment.
• Implementation & Testing of REST services to support Native IOS & Android development (iPAD, iPhone & Android devices – IOS & Android Apps)
• Cross Browser compatibility – Desktop Browsers, Mobile Browsers & Device Stock Browsers
• Data capture for digital analytics – Adobe Analytics & IBM Core Metrics