SUMMARY

• More than 18 years of consulting experience in product/project management and system analysis for healthcare, pharmaceutical, manufacturing, telecommunication, finance and energy corporations.
• Strong background in cloud, grid, distributed computing, technical requirements gathering, facilitation and business process analysis. Strategic thinker, leader and team builder.
• Strong leadership, self - starter and team building expertise Strategic IT & Contingency Planning experience
• Seasoned Director & Program/Project Manager Extensive experience with biotech/pharmaceutical Legacy Applications & SAP
• Solid experience with Vendor Selection, Vendor Management and 3rd party Contingent Workforce
• Exceptional cross functional skills with customers, system users, stakeholders & IT groups
• Technical and Functional Consulting Experience Product Management and Branding Experience
• New Systems Design & Development, application migration experience
• Quality Assurance Control & Standards Operations & Process Reengineering
• Business Development & Marketing Skills Extensive experience working with Fortune 500 companies and start-ups
• Solid Enterprise Customer Relationship Management expertise
• Smart Meter and SCADA (Supervisory Control and Data Acquisition) experience
• Extensive cloud computing (SaaS, IaaS, PaaS, DBaaS), Six Sigma, Agile/Scrum, PMO, TQM & BPM experience
• Deep experience with regulatory control frameworks like ISO 17799, ISO 27001/27002, PCI DSS and NIST 800-53 standard
• Ability to quickly gain credibility among business leaders & communicate exceptionally at all levels
• Managed upwards of $60 million budgets, 18 Project Managers and 75+ people across three continents

PROFESSIONAL EXPERIENCE

Confidential, CA

Program Director (Consultant)

Responsibilities:

• Directed end-to-end multi-million dollar eGIS, NGLR, AMBBS IT Gas LOB initiatives (under the Mariner Program umbrella).
• X-functional coordination with Intrepid DSS & ArcGIS (ESRI) within the GIS (Geographic Information System) project.
• Led cross project tracking between eGIS, NGLR (Next Gen Linear Referencing) & Integrity Management initiatives.
• Managed $33.2 M Asset Maintenance for Backbone, Stations and Leak Survey (AMBBS-LS) project to develop corrective and preventive maintenance functionality in SAP. The project also supported functionality on mobile devices.
• Also introduced Leak Survey, Leak Repair, Work Scheduling, Time Keeping, Operator Qualification (OQ), Personnel Availability, New Construction and Environmental Reporting (greenhouse gas report for EPA) in SAP.
• Helped kick start the Odyssey (Picarro Surveyors) project. Main objective was to deploy a fully integrated, end-to-end mobile leak survey system for gas distribution utilizing technology from Picarro, Inc. and PG&E enterprise systems.
• Worked with GCSS (Gas Control Strategy & Systems) to create the Genesys iCon (Intelligent Console) initiative. iCon integrates with Video Wall, EM Tool, SCADA, SAMI & TAMI to increase operational and response effectiveness by providing a centralized user interface for Gas Control and field personnel for operations, clearances, planning & emergency response by accessing real-time asset, business & work management data. The platform extends to SAP, Ventyx and mobile devices.
• Successfully launched Video Wall Phase II project for Gas Control, to feed situational awareness information through virtual machines on a 90 foot video wall in the Gas Operations Center (GOC). Gas Control and Dispatch & Scheduling have now come to rely heavily on the Video Wall for their day-to-day operations.
• Implemented custom Smart Meter LCSea (Large Customer Seasonal) application with AMR (Automatic Meter Reading).
• Managed SCADA (Supervisory Control and Data Acquisition) project with RTU (PLC) controls.
• Directly responsible for AFUDC capitalization, project financials, strategy, forecasting, schedule, development, change control, QA, demos, resources (hiring/managing), and frequent executive leadership updates.
• Managed Cybersecurity program with work streams for Network Status Situation Awareness & Control and Protect Network Field Devices. Maintained ISO 27001/27002 regulatory control framework and PCI-DSS compliance.
• Worked with 3rd party auditors to complete large volume of IT security audits to meet customer requirements.
• Championed PG&E OneCloud (Cloud Enablement Project) lowering IT costs, and enabling faster provisioning of IT infrastructure services. Project ensured high service availability, reliability, and resiliency.
• Implemented PG&E OneCloud, which is a Linux based RDBMS (Oracle) supporting Database as a Service (DBaaS) with full WebLogic, Tomcat, Apache, IIS and .NET Server support.

Confidential .Cupertino, CA

Platform Program Manager (Consultant)

Responsibilities:

• Managed onsite/offshore project teams for Merlin legacy (Hilo-based) HR platform transformation & redesign program.
• Handled vendor relationship and resource management with Infosys, Cognizant, Exilant & Wipro. Also managed vendor transition from Accenture for both HR & Compensation Platforms.
• Responsible for managing overall timeline, budget, infrastructure, quality/testing (AQT & QE) and data migration.
• Lead multiple concurrent projects within IT, Engineering, and IS&T/Business Management teams including reporting to Senior Management and stakeholders; while maintaining PCI-DSS and ISO 27001/27002 compliance.
• Implemented gating criteria, risk management, team tracking and identified gap analysis with vendors & Apple employees.
• Planned Merlin architecture on a Service Oriented Architecture (SOA) platform with Infosec risk assessment for open-source products. Integrated Salesforce (SFDC) with Talent and Payroll.
• Planned integration with Talent (new system), Leave Management, T&A Management, Payroll, DS, G2, TCP, Bonus, ESPP, Espresso (incidence management-ticketing system), Radar (bug tracker), EFTPOS and Workflow & BPM (AXIO).
• Used Open Source (OSGi compatible) components: Apache Karaf, Fuse Fabric, Fuse IDE, Hadoop, Spring, CXF, C3P0, Hibernate, Camel, ActiveMQ. Oracle 11g used as a backend database.

Confidential, CA

Program Manager (Consultant)

Responsibilities:

• Managed an onsite & offshore project team to implement financial systems upgrade and integration.
• Implemented Microsoft BI, Hyperion, Salesforce (SFDC), SSIS, SSAS, SSRS, FDM, and ERPi for client systems.
• Led team through ETL and Cube development on MSBI; and FDM drill back GL, AP, AR Enrichments (401k, ADP, HC, Depreciation) on Hyperion. Ensured PCI-DSS compliance and ISO 27001 regulatory control framework.
• Led Development Team through Hyperion FDM integration with Data Warehouse.
• Supervised QA Test Plan & Test Cases development, execution and issue/bug triage process.
• Helped onsite Business Users during UAT and support phases.

Confidential, CA

Program Manager (Consultant)

Responsibilities:

• Architect overall solution & delivery, and oversaw developers & functional staff. Managed meetings, provided status reports to leadership, managed schedule & issues list. Was key point of contact to various IT & Business levels.
• Led a larger Transmission & Regulation (T&R) program and was also the lead Project Manager for two smaller initiatives.
• Responsible for Staff Capacity planning and workload forecasting with respect to RT, OT & DT hourly breakdown.
• Led the team as Chief Architect for T&R, Gas Resources Tracker (GRT) and CalendarDB applications.
• Responsible for SAP BW loads and verification of SAP tasks against legacy work management (WM) systems for Gas Assets.
• Setup SQL Server 2008 R2 and architect database & table design for a state-of-the-art RDBMS solution.
• Created annual forecasting, work estimation & staffing solution for Gas Transmission & Distribution by each Division & MWC (Major Work Category). Also managed Salesforce (SFDC) updates and system patches with PII and PCI-DSS
• Being part of the leadership team, guided the planning and end-to-end management of Creative Suite 6 launch activities (with cross IT-BU support). Maintained ISO 27001 information security standard and PCI-DSS compliance.
• Responsible in setting up Tiger Team to go after CS6 critical tasks and SaaS cloud/OpenStack launch preparation activities.
• Acted as a liaison between Business, Client Engagement, IT units & with remote (offshore) development team.
• Acted as a mentor for Project Managers, Business Analysts, Technical Analysts, QA, Finance and developers.
• Responsible for leading AAM download client integration with Fulfillment Center & hosting on Amazon Web Services (AWS) & EMC. Also led a full cycle Salesforce implementation and integration project.
• Led the planning and end-to-end management of multiple mobile client product & SaaS OEM implementation initiatives.
• Managed wireless MDM (Mobile Device Management) initiatives for companies like Verizon, Vodafone, T-Mobile, U.S. Cellular, Qualcomm, Samsung, LG, Tata DOCOMO, Huawei, KDDI & Flextronics.
• Managed a mobile software development team for MDM on Android, BlackBerry, iOS & Windows Mobile platforms.
• Provided leadership in generating cross product and project task plans, resource planning, identifying interdependencies and risk management plans for a customized PaaS & SaaS OpenStack solution on EMC.
• Established and drove program schedule, review, analysis, and monitor all critical paths related to key deliverables.
• Conducted regular Program Review Meetings with management on program progress, risk assessment with proposed resolution alternatives in the delivery of complex, cross organizational and technologically challenging projects.
• Establish PaaS & SaaS software development best practices and cloud development processes tailored for mobile device client software products. Maintained ISO 27001/27002 information security standard and PCI-DSS compliance.
• Worked with Product Managers to define and prioritize the product requirements and validate systems on completion.
• Provided guidance in IOT (Interoperability Testing) for mobile handset OEM (across US, offshore in China, Korea & Japan).
• Managed Data center access, control and monitoring via VMware.
• Oversaw consolidation of application database migration into a single DB via VMware.
• Demonstrated strong influencing and negotiating skills with engineers and other engineering peers for on time delivery.
• Conducted weekly Bug Triage Meetings to identify and prioritize issues and provide a comprehensive patch release program.
• Led successful delivery of multiple products across multiple organizational boundaries (US, China, Korea & Japan).
• Led documentation and training effort across cross-platform teams (including creation of training videos).

Confidential, CA

Director, Program Management (Consultant)

Responsibilities:

• Supervise 15 project leaders who have independent control over their respective program areas.
• Work with other leaders to scope and define new features and manage the lifetime of those features.
• Utilized PPM to prioritize projects and remove the acceptance of low-value IT projects.
• Direct all business and operational development function across the board.
• Create and maintain project matrix, resource planning, meetings, timelines, project reports and change requests.
• Developed, implemented and monitored management operations systems.
• Setup merchant account, payment processor, virtual terminal and e-commerce payment gateway.
• Managed & verified credit card payments, refunds and adjustments. Configured and setup online SSL certificates.
• Ensured that the company was in compliance with Payment Card Industry Data Security Standard (PCI DSS).
• Expanded membership by 18% within 1 year with chapter.
• Engineered turnaround for chapter with challenging HR problems.
• Prioritize effort among competing alternatives & requests & articulate the rationale behind decisions.
• Used Six Sigma & TQM to decrease defects and perk quality, and VMware for remote application access and configuration.
• Supported new product tests, test markets, & mobile apps development, & delegate tech requirements to IT for execution.
• Created and managed RFP, RFQ and RFI for vendor selection. Also formulated SOW for client/vendor relations.
• Improved membership metric by 12% over previous year, measured across hundreds of tests.
• Implemented automated financial reporting process to download data, reducing annual overtime by 15% and enhancing accuracy and timeliness.

Confidentia, Sunnyvale, CA

Implementation Engagement Manager

Responsibilities:

• Ensured processes were in place for every phase of the software project lifecycle including: business requirements capture & analysis, design, development, testing, deployment & post Go-Live activities.
• Kept stakeholders informed and gave presentations to them as well as discussed any questions that needed to be addressed.
• Recognized for ability to develop consensus for strategic planning among all stakeholders.
• Used Six Sigma to improve system quality working with remote (offshore) development team.
• Performed Project Planning, Resource Planning, Monitoring & Control, Risk Analysis, Change Mgmt & SWOT Analysis.
• Incorporated various processes as well as the Agile Methodology into existing SAP system (FI/CO).
• Created RFP and managed RFQ for vendor selection process.
• Broke new ground with client self serve ETL functions and seamless integration with PeopleSoft, SAP and Oracle.
• Installed and setup VMware for remote application configuration and consolidating & migrating data.
• Upgraded and repositioned existing worldwide expense management system.
• Facilitated End-to-End Revenue Cycle Transformation Services focused on process redesign, technology enhancement, organization design, and performance management. Ensured PCI-DSS compliance.
• Oversaw creation of documentation and training material.
• Reduced expense, travel, procurement, and time capture administrative costs.

Confidential, Chicago, IL

Program Implementation/Engagement Manager (Consultant)

Responsibilities:

• Managed the evaluation and development of strategic Medicare Part D programs.
• Also incorporated the PRINCE methodology and created and led PMO and process engineering operations for this program. Managed critical PeopleSoft & SAP integration and upgrades (FICO & SD).
• Used Clarity PPM for IT governance and project portfolio management.
• Provided technical project management in a matrixed organization and oversaw vendor teams including offshore members for conversion of AdvancePCS Legacy Applications along with MDM.
• Used BPM to streamline processes & Total Quality Management (TQM) to reduce pharmacy ops errors.
• Full cycle Hyperion implementation for Enterprise Performance Management (EPM), BPM and Business Intelligence (BI).
• Proof of Value project for IBM WebSphere Business Monitor to implement a Business Activity Monitoring system.
• Maintained HCP (Physician) Compliance under applicable state and federal laws.
• Made sure we got buy in from the heads of each of the different groups so that their resources were available to work on this project & that they would not get pulled off.
• Developed, positioned & launched the Consumer Directed Healthcare (CDH) project on Jan 01, 2006.
• Implemented Salesforce (SFDC) for Medicare systems and streamlined pharmacy line process and labor costs by 36%.
• Restructured mail order policies and procedures, and performed Explanation of Benefits (EOBs) Indexing and Imaging.
• Implemented Siebel CRM and tied in to back end legacy systems utilizing data extraction, processing & loading.
• Performed VMware installation for remote application hosting. Warranted PCI-DSS compliance and ISO 27001 framework.
• Managed datacenter consolidation project using VMware to migrate applications.
• Implemented Health Information Management (HIM) and Revenue Cycle Solution for CVS.
• Worked towards achieving Governance, Risk Management & Assessment, Compliance (including Sarbanes-Oxley Compliance), Change Management, Business Process Improvement (including KPIs & Balanced Scorecards).
• Performed matrix management, getting key technical people involved from all the relevant groups.
• Analyzed project resources & performed portfolio resource management for the Medicare Part D PMO.
• Created and managed Statement of Work (SOW) for vendors on behalf of Caremark.
• Created RFPs for external vendor bidding and selection.

Confidential, NV

Technical Project Manager (Consultant)

Responsibilities:

• Led QA team to perform robust testing on new software being integrated into existing system & SAP (FICO).
• Gave presentations to the stakeholders and made sure we received their support.
• Performed SWOT analysis & executive reporting for vendor defect coordination for Wynn’s casino/hotel operations.
• Used Master Data Management (MDM) to consistently track guest profiles, classifications & credit.
• Led and conducted an extensive audit of all processes and procedures used in the installation and implementation of systems at Wynn onsite. Conducted portfolio analysis, budget and resource planning.
• Led installation of ATM and POS systems and utilized TQM to efficiently increase system quality.
• Setup EFTPOS, credit monitoring and on-the-spot credit extensions for affluent customers (“high rollers”).
• Gathered integration system testing data and tracked overall testing progress for the same.
• Created and documented Service Level Agreements and Computer Usage Policies and Procedures.
• Responsible for project planning and development of a strong time & expense management system, paying close attention to detailed client-specific customization and integration with SAP.
• Coordinated teams on a global basis to analyze relevant business processes for Sarbanes Oxley regulation & HCP (Physician) Compliance. Also participated in documentation & reporting status.
• Implemented Enterprise Revenue Cycle Management solution which included revenue capture, revenue recovery, accounts receivable services, data extraction & load. Maintained ISO 27001 regulatory control framework with PCI-DSS compliance.
• Used Six Sigma for defect minimization and quality improvement.
• Created a project plan using MS Project and kept a tight control of activities in the plan.
• Provided resource planning, management & resolution of issues.

Confidential, MA

Product Implementation Manager (Consultant)

Responsibilities:

• Designed & implemented a Portfolio Management Office (PMO) to coordinate & track Intellectual Property (IP) initiatives.
• Used Agile/Scrum methodology for process reengineering & project rollout.
• Streamlined Nextance Contract Management Software for greater employee productivity and integrated with SAP.
• Researched and compiled ad-hoc reports on competitor product features.
• Wrote and presented specifications for the interface of a global contract system with 9 other computer systems, which included data extraction.
• Increased profitability & cash flow by enabling control over contracts, change management & ensuring full revenue realization. Performed portfolio analysis and human resource planning.
• Improved contractual, regulatory, & corporate compliance through greater visibility into relationships.
• Created standard templates for prospecting leads, project plans, post implementation processes.
• Establish project functional & technical project standards to ensure best practices & timely deliverables.
• Led a team of analysts in a coordinated assessment of core customer service processes.
• Defined project scope and objectives for an employee productivity and workflow suite.
• Developed an assessment approach including guiding principles, project plans, standard templates & facilitation guidelines to drive team consistency.
• Collaborated functional & technical specifications with Engineering, Management & other team members.
• Presented findings & proposed solutions to Project Leaders & Senior Executives.

Confidential, Chicago, IL

Product Implementation Manager (Consultant)

Responsibilities:

• Deployed GEAC’s Workforce Optimization Suite (ERM) for General Growth’s employees nationwide.
• Utilized industry best practices to model workflows, design solutions & extract data.
• Managed system integration with JD Edwards.
• Prepare use cases & prototypes for testing & user acceptance.
• Managed the scope, budget, schedule & risk factors associated with the project.
• Provided customers with continuity and accountability throughout the project implementation.

Confidential, DE

Technical Project Manager

Responsibilities:

• Designed and supervised programming of tracking system that determined more cost-effective employee expense management routes.
• Worked closely with clients to establish problem specifications, system designs & resource planning.
• Provided account management, change management, resource management & strategic development for vertical markets.
• Developed & integrated methodologies, tools & programs around implementations, upgrades & other services.
• Managed software re-design, testing, data extraction, implementation & documentation of employee time & expense suite (Extensity). Maintained ISO/IEC 17799:2000 information security standard and PCI-DSS compliance.
• Improved execution of corporate operating plans & increased customer satisfaction.
• Prepared & delivered product & technical presentations to prospects.
• Analyzed & deployed leading Financial Relationship Management product - BizCast.
• Customized Electronic Bill Presentment & Payment (EBPP) system design for clients.
• Created JSP’s, JavaBeans, Java Classes, MySQL Databases & tables for application framework.
• Designed database layouts, data extraction, reports & automated system processes using SQL Server.

TECHNICAL SKILLS

Project Management: Microsoft Project, Visio, Rational Rose, Primavera P6, Clarity PPM, HP PPMC

Requirements Management Tools: Telelogic DOORS, GatherSpace

Business Analysis Modeling: JAD & RAD processes

Design / Development Methodologies: OOP/Agile process, UML, RUP, Linear Models (SDLC), Agilo, Scrum, PRINCE2

Delivery: Six Sigma, TQM, BPM, BI, EPM, WebEx

BPM Tools: Hyperion, IBM BPM, TIBCO BPM

Internet: Java Servlets/Applets, JDBC, WebLogic, HTTP, HTML, CSS, CGI, Apache, IIS, SharePoint, OpenStack

OS/Platforms: Windows, Linux, UNIX, Sun Solaris, Mac OS, Mac OS X, AIX, MS-DOS, Ubuntu

Mobile Platforms: Android, BlackBerry, iOS, Windows Mobile

Languages: Java, C, XML, JSON, JSP, JavaScript, Visual Basic, Perl, PL/SQL, MySQL, Shell Scripting

Databases / Reporting: SQL Server, Oracle, SAP, Business Objects, TIBCO, Data mining, MDM

Cloud / Grid Computing: EMC, IaaS (Infrastructure-as-a-Service), PaaS (Platform-as-a-Service), SaaS (Software-as-a-Service)

Architecture & Protocols: REST, SOAP, HTTP, SMTP

Dev Tools: ERwin, MS Visual SourceSafe, Documentum, Perforce, TOAD, SQL Navigator

SAP: SAP ECC 6.0, R/3, BW, FICO, SD/MM, PS, HR, SD modules, NetWeaver, MDM, PLM, ECC Upgrade

CRM / ERP / HRMS: PeopleSoft, JD Edwards, Siebel, Microsoft Dynamics, Amdocs, NetSuite, Salesforce.com (SFDC)

Open Source & OSGi Framework: Apache Karaf, Fuse Fabric, Fuse IDE, Hadoop, Spring, CXF, C3P0, Hibernate, Camel, ActiveMQ

E-commerce & Security: Clear Trust Secure Control, BizCast Internet Billing (EBPP)

QA Tools: LoadRunner, WinRunner, Test Director, WebServer Stress Tool, SiteScope, SiteStress, Web Metrics

Proprietary Products Extensity, Infor, Nextance, Nektar, Hyperion, Maximo, Empower, Calman, SLIMS, eDMS, WebSphere

Virtualization Citrix, VMware, NetApp, Windows Virtual PC, Cisco Data Center, Rackspace, Amazon Web Services

Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook, Publisher, FrontPage, OneNote, Communicator, Groove

Client / Vendor Relations: MOU, MSA, NDA, PSA, RFI, RFP, RFQ, SLA, SOW

Regulated Environment: HIPAA, Sarbanes-Oxley (SOX), Electronic Data Interchange (EDI), National Provider Identifier (NPI), HIM, Medicare Part D, EFTPOS