Profile:

• More than 8years of experience on BMC SRM tool implementation
• More than 8 years of experience in implementation of ITSM Incident, problem, Change , on BMC Remedy 6.3, 7.0, 7.5, 7.6.04
• More than 6 years of experience of manage support teams
• More than 4 years of experience in Infrastructure Management Tool. experience in HP Open View,
• More than 6 years of experience in Project Management focus in PMI Methodology.
• More than 8 years of experience in ITIL process focus in Ver. 3
• Network Node Manager NNM and BMC Patrol UNIX Windows environment , BMC BPPM
• 4 years of experience in managing projects, coordinating Infrastructure support Team, and implement maintenance plans
• 2 years of experience in plan and designee Discovery process to update CMDB, BMC ADDM.
• 3 years of experience on model application on CMDB and build CI relationship.
• 4 years of experience on BMC SLM, SRM Modules.
• 3 years of experience in develop programs in java architecture with Oracle,
• Good knowledge in design and implementation ITIL processes.
• Good knowledge in design and implementation PMI practices with MS project.
• Good communication and negotiation skills.

technical Skills Summary

• ERP: Oracle Apps.
• Operating Systems: Windows 7, Vista, XP, 2000/NT, Windows Server, UNIX Solaris, HP-UX, Linux Red Hat, Linx Ubuntu
• Languages: SQL, PL/SQL, UNIX, Shell Scripting, JAVA, C, ASP, HTML
• GUI Tools: Developer 2000, Remedy Developer
• Tools: BMC Remedy Developer, BMC Remedy CMDB, BMC Remedy SLM and SRM, SQL Loader, SQL PLUS, Workflow 2.6, SQL Developer, TOAD, PL/SQL Developer.

Work Experience:

Confidential

Developer and Support Manager

Activities:

• Implement BMC ITSM, SLM, SRM Modules.
• Participate on Change Advisory Board to review and authorize change.
• Responsible for interface integration focus on SOAP to data migration into legacy and new systems.
• Maintaining and completing Customer Key Performance Indicators.
• Writing detailed and summarized project progress reports.
• Identifying, costing and processing any contract variations.
• Tracking activities from Develop and Support team.
• Manage Call center Activities.
• Manage Performance Team plans
• Producing accurate financial reports.

Achievements: Audit Services Desk process, implement ITIL best practices, implements new way to manage internal and external projects, create filters, active links escalations to create specific workflow into the tool.

Confidential

Project Manager

Activities:

• Coordinate the project to Implement BMC ITSM, SLM, and SRM Modules.
• Responsible for costing, estimating and planning projects.
• Preparing Project Initiation documentation.
• Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources.
• Responsible for interface integration focus on SOAP to data migration into legacy and new systems.
• Maintaining and completing Project Key Performance Indicators.
• Writing detailed and summarized project progress reports.
• Identifying, costing and processing any contract variations.
• Tracking activities against the detailed project plans.
• Updating project plans to include agreed changes.
• Producing accurate financial reports.
• Monitoring actual expenditure figures against project budgets.
• Participate on Change Advisory Board to review and authorize change.

Achievements: Implement new Retail System, DRP infrastructure plan for applications, Admin task milestone, Project tracking, and Charge management Administration create specific workflow into the tools to align the process into the tool.

Confidential

BMC Consultant

Activities:

• BMC Remedy ITSM, SRM, SLM, implementation process.
• Implementing the Incident, Change, Problem, SLM, Ver 7.6.04 process for interoperability with other management processes
• Administering transition process.
• Support consultants on technical aspects of the area and knowledge of the solutions.
• Develop solution for the Client requirements.
• Review ITIL process from client to apply the best practices focus in BMC solutions
• Give support and troubleshooting to make recommendation to improve performance to the system

Achievements: BMC Remedy ITSM, SRM, SLM, CMDB implementation process.

Confidential

Activities:

• BMC Remedy ITSM, SRM, SLM, implementation process.
• Implementing the Incident, Change, Problem, SLM, Ver 7.6.04 process for interoperability with other management processes
• Support consultants on technical aspects of the area and knowledge of the solutions.
• Manage Project to implement ITSM focus ITIL V3
• Develop solution for the Client requirements.
• Make technical proposals for customer requirements.
• Implementing the Incident, Change, Problem, SLM, Ver 7.5 process for interoperability with other management processes
• Review ITIL process from client to apply the best practices focus in BMC solutions
• Review process integration between CMDB with ADDM
• Review implementation process for BMC-BPPM
• Give support and troubleshooting to make recommendation to improve performance to the system
• Review all Project Stage.
• Coordinate meetings to review project goals
• Designing IT Solution for client, measure requirements, make technical and economic proposal

Achievements: Project lead to implement BMC Remedy ITSM, SRM, SLM, Asset, Release, Knowledge Base, Atrium CMDB, implementation process, tracking project with MS Project and CA Clarity.

Confidential

System development specialist

Activities:

• BMC Remedy ITSM, SRM, SLM, implementation process.
• Implement the Incident, Change, Problem, SLM, Ver 7.5 process for interoperability with other management processes
• Manage Project to implement ITSM focus ITIL V3
• Develop solution for the Client requirements.
• Support consultants on technical aspects of the area and knowledge of the solutions.
• Review ITIL process from client to apply the best practices focus in BMC solutions
• Support manager for several customers
• Project Lead to implement ITSM focus ITIL V3,
• Participate on Change Advisory Board to review and authorize change.

Achievements:

• Coordinate BMC Clients Migrations, from custom tool to ITSM 7.1, support Remedy ITSM 7.1, BMC Remedy integration with our ITSM 7.1
• Develop SRM Forms and Support ITSM Modules.
• Support ITSM Module and migration form customer tool to Remedy ITSM 7.1, Integration processo from Client Aplications to our system like Nike, Allergan, Symetra and others system clients

Confidential

BMC Remedy Developer

Activities:

• Implement BMC Remedy v 7.0 products.
• Develop custom solution focus on remedy to manage Interbank Payment System
• Design, implement and support Infrastructure plans and projects
• Responsible from Remedy transition from Service Center

Achievements:

Leads the re-engineering of the interbank payment system, which was based on BMC Remedy tool, obtaining an effective and reliable, able to handle the transactional volume of the national banking system, reducing operational costs by up to 40 , with respect to the layered architecture, addressing the needs of our internal and external clients, taking control of the project between different development teams, making decisions for the solution of problems in each stage of the Draft programs.

Confidential

Project Lead

Activities:

• Manage CMDB Project.
• Responsible from Remedy Integration with Infrastructure Monitor Tools
• Develop Java interface to integrate CI Status Notification process.
• Manage Infrastructure Monitor tool

Achievements

I manage the project to develop CMDB I leaded the project to Install, Configure and Administration from infrastructure monitor tools and integrate those alerts with Remedy, Managed monitoring call center , improve process to reduce call wait time, lost call number