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Mac Engineer Resume Profile

SUMMARY OF QUALIFICATIONS

IT Professional with 14 years' experience in Systems and Network Administration with a primary focus on MS Windows Servers 2003/2008 Standard/Enterprise, Macintosh Systems. Good communication and team management skills. Extensive experience working in advertising and financial industries developing procedures, policies, technical manuals, software guides and instructions, executive briefings and presentations. Team management experience in both Systems Administration and Software Engineering project environments.

TECHNICAL SUMMARY

  • Hardware: Dell, HP, Apple, Blackberry, Raid, Sonicwall, Packetter, Tandberg, Barracuda
  • Printers: HP, Xerox Fiery Printers, Lexmark, Epson, HP Inkjet Plotters, Canon
  • Systems: Mac OS 9/X 10.1-10.7 , Windows 95/98/NT/2000/XP/7/8 2003/2008/2012
  • Virtualization: VMware, Hyper V, Bootcamp, Parallels, Fusion
  • Cloud Svcs: MS Office 360, App-river, AWS, ICLOUD, Jungle Disk, Datto
  • Software: MS Office, Citrix, Visio Pro, Adobe Creative Suites, Suitcase, Quark, Remedy, Trackit, AutoTask, Timbuktu, VNC, Ghost , Avaya IP office Manager, IIS, WSO, Everest, Kaseya, Acronis, Symantec
  • Wireless: Cisco Wireless 802.11 WEP, LEAP , Blackberry, DROID, ActiveSync, Iphone,
  • Messaging: Exchange 00/03/07/10, Lotus Notes 5.09, GroupWise, CC Mail, Eudora, Entourage
  • Protocols: Ethernet, AppleTalk, Telnet, FTP, SMTP, DNS, TCP, UDP, SPX, IP, IPX, SSH
  • Certifications: A Plus, MCSA, MCSE 2003
  • Education: S.U.N.Y. Old Westbury, NY 1997

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Consultant

  • Worked with new law firm client to manage law firm split, Create new infrastructure ISP, Servers, Firewall, Racks and Storage in a redundant environment. As well as migrate data from existing Document management System Open Text and time and accounting DB's.
  • Proposed and managed Full HP Hardware environment for project.
  • Racked and configured HP DL380 with VMware 5.5 essentials Plus and VCENTER, HP ProCurve 1810 LAN Switches, two HP Switches
  • Racked and configured two HP storage nodes with two HP ISCSI Switches.
  • Worked with 3rd party software vendors on transitioning data from current law firm to new law firm, Migrated SQL data from 2008 SQL to 2012 SQL
  • Setup and configured MS active directory file shares, logon Scripts, Printers, Group policy's and exchange 2013 environment on site premise environment.
  • Moved existing work stations to new domain using profile wizard tool to copy profiles to new domain, moved mailbox data from exchange server using Migration Wiz to target exchange server.

Confidential

Systems Administrator

  • Work with onsite client Octagon Credit Investors to run all technology standards from servers to desk side troubleshooting. Work under minimal supervision ensuring the availability, reliability, performance and maintenance of VMware environment, support Active Directory 2008R2 and Exchange Environments, Evaluate vendor supplied software packages and makes recommendations to senior management.
  • Provide 24/7 Operation support, level 1, 2, and 3 and on call support for Network environment Manage Windows and VMWare environment Server/desktop, Diagnose, isolate and de-bug software problems and perform problem resolution
  • Procure new Hardware design and implement SAN infrastructure to existing VMware technology infrastructure.
  • Researched and implemented Storage Area Network using Dell EqualLogic 4500P Series with ISCSI connection among 5 VMware Host 5.1
  • Worked with financial applications integrators Wall Street Office Black Mountain Everest to ensure 100 uptime and troubleshoot as needed add funds to portfolio mgmt. suite as needed and perform maintenance.
  • Moved users to online email spam filter using Proof-Point and configured continuity mail portal for Disaster.
  • Moved away from Rack space to cloud based solution for Business Continuity Solution also using it for local backup and replicating offsite using Datto Backup.
  • Planned and Executed Disaster Recovery protocols to Datto offsite cloud site 35 servers using Citrix XenApp 6.5
  • Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements, which aligns with business unit requirements and expectations. Ensure that Octagon Credit IT business standards and procedures are maintained in accordance with Company, audit, security and regulatory requirements from SEC.

Confidential

Systems Administrator

  • Work with various clients in the tri-state area to provide technical support, monitor and maintain network security and server performance, reliability and redundancy across all clients. Analyze systems and identify problems, evaluate data, design solutions to identify and define problem solutions.
  • Managed independent projects and provided daily level I/II/III technical support, Troubleshoot client issues via remote support ranging from tier1 to tier3 level support including Mac/Windows Support
  • Migrated client from windows environment to Mac 10.6 environment setup Amazon cloud storage
  • Managed VMware Infrastructure upgrade from 4.1 to 5.1 Procured Hardware setup infrastructure VCENTER, Virtual Machines, VMotion
  • Researched and implemented off-site backup for exchange server and File Servers for DR using AWS Instances.
  • Procure new Hardware design and implement SAN infrastructure to existing VMware technology and plan Disaster Recovery plan.
  • Managed move from uptown to midtown office procured new hardware racks servers planned cut over for PRI's and circuits.
  • Planned and Migrated 140 users to from in-house exchange2007 mail server to cloud hosted exchange services on App River using migration-wiz to move mailbox data.
  • Moved client off SBS2003 Active Directory to 2008R2 Active Directory in a Hyper V virtual environment procured hardware equipment for both server environment and windows 7 deployment
  • Planned and executed Windows7 roll out from XP environment using Kaseya imaging module for 150 Users.
  • Enabled redirection of user data on both desktop and documents via Group Policy 2008R2.
  • Provide Exchange Mail server support and maintenance ranging from versions 2003-2010
  • Work with various VOIP providers moves, adds changes as well as backend setup and configuration.

Confidential

IT Manager,

  • Oversee and manage three IT Technicians and their day-to-day rolls, handle escalations as needed.
  • Maintained current technology infrastructure and provided cost efficient solutions for a disparate organization composed of several geographically unique locations. Primary point of contact for all issues related to data and telecom.
  • Provide 24/7 Operation support, level 1, 2, and 3 and on call support for Network environment Manage Windows and Macintosh desktop/Server environment.
  • Researched and implemented migrating Active Directory 2003 to 2008R2 environment for 540 users across two sites in the US also executed going to one domain.
  • Upgraded Exchange 2000 to 2007 and 2010 exchange server across two sites, Implemented Lync server and deployment to 400 desktops via GP.
  • Researched and implemented Storage Area Network using Dell EqualLogic 6000 Series with replication.
  • Setup Disaster Recovery for our essential LUNS between two sites using MS Server 2008R2 failover clustering services.
  • Managed and executed move from midtown to downtown office procured new hardware racks servers planned cut over for PRI's and circuits.
  • Configured and deployed Symantec Endpoint Protection for both PC and Mac Platforms via SEP Management Server.
  • Configured and managed Avaya PBX for the new office and unified services.
  • Installed and configured Tandberg Video Conferencing System with 95MXP cameras in three sites, Configured NAT rules to allow connectivity with outside clients to connect for video conferencing.
  • Developed and Planned Mac MS Office 2011 deployment via ARD and transition from Entourage 2008 to Outlook 2011.
  • Researched and implemented Packetter device to throttle network bandwidth for three locations around the US.
  • Oversee the IT operations of multiple offices between across the US plan, purchase, implement and support all technology related hardware and software, including Audio/Visual components.
  • Configured Xserve Raid with Netboot, File sharing, workgroup Manager and print services.
  • Installed Cisco ASA router 5510 and greatly improved field user productivity within house team members.
  • Implemented and configured Websense web security products across my wan in three locations helping streamline utilization across.
  • Implementation of centralized electronic secure exchange of digital assets among clients, vendors and employees using Safe-T and implemented to work with exchange server.

Confidential

IBM Systems ADMIN,

  • Provide deskside support for fifty on site users including executive support for W Hotels corporate Headquarters.
  • Perform server maintenance in the form of software and hardware upgrades in an enterprise environment.
  • Perform network administration of Windows 2000 domain.
  • Troubleshoot server software and hardware issues on Windows NT/2000 operating systems.
  • Serve as technical resource for customer and in house escalation matters.
  • Setup temporary wireless connectivity, and setup security using WEP
  • Monitor and restore network backups using Veritas Backup.
  • Configured User Admin Documentation, Disaster Recovery, Server Back-ups via Retrospect, OS X Server, VPN Wireless Technologies, and Image Packages via Ghost. Blackberry Treo installs, and related projects.

Confidential

IBM Systems ADMIN,

  • Managed and scheduled migration of all users from Macintosh O.S 9 to O.S X Operating System. Created images for Macintosh O.S 10.2 and rolled out new Desktop G-4, G-5 and powerbook laptops.
  • Developed MAC OS builds, including development and documentation of testing methodology and acceptance criteria on an OS X platform. Support and troubleshoot Adobe Acrobat, Illustrator, Photoshop, Quark Express, File Maker Pro and all other creative applications.
  • Created images for windows 2000/XP roll out on IBM ThinkPad's T20-T30 laptops using Norton ghost 2003.
  • Coordinated the implementation/installation of LAN infrastructure for video and editing dept. managed the migration of digitizing 1 Terabyte of real-time video Contribute to the development of technical standards, and service level agreements
  • Supporting Windows NT 4.0, Win 2000, XP, MS Office 97/2000, MS Outlook 2000, and Mac O.S 9.1, X. Work with key customers to evaluate business problems and transform problems into technical solutions

Confidential

NT DESKTOP ENGINEER,

  • Configured Windows 2000 servers from scratch creating active directory and joining to enterprise environment Contributed to the Support of Windows NT, 2000-domain admin, Win 2k, networking, server and PC hardware support.
  • Updated and helped migrate data from Lotus Notes database to new Tracking system called Trackit, which is used to track troubleshoot tickets.
  • Administered Windows NT Server performance, backups and dial up support.
  • Assisted with transition from Novell to NT Server. Duties included user account administration for 220 Windows NT clients, Remote Access Service, Office 97, and support for Bank System.
  • Hardware upgrades on client systems software installs on client systems configuring client system to work with Ethernet network, printer setups, configuring and setup of all new systems and tracking and inventory of all computer systems.

Confidential

PC/Mac Engineer,

  • Configured Resolved and repair application and Software/Hardware system problems within established service level agreement of 3 hours for 800 user base population
  • Setup users and accounts on Windows 2000 roll out. Participated in the Win2K Rollout Project. Imaged IBM ThinkPad's, Dell GX 110, Created User Accounts, and Configured standard software, migrated data, and trained users on Windows 2000.
  • Support and troubleshoot Adobe Acrobat, Illustrator, Photoshop, Quark Express, File Maker Pro and all other creative applications.
  • Installed and configured creative printers to users using AppleTalk/IP/IPX protocols.
  • Support and troubleshoot Adobe Acrobat, Illustrator, Photoshop, Quark Express, File Maker Pro and all other creative applications.

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