SUMMARY:

Motivated, high - performing, and dynamic IT professional with comprehensive experience driving project teams to success from conception to completion. Proven ability to strategically align technology and business in order to generate cost-effective solutions that consistently fall within budgets and timelines. Skilled performer able to determine realistic project commitment and utilize common sense in order to exceed goals and expectations. Customer-oriented leader with demonstrated commitment to quality as well as enthusiasm and excellence in communication and interpersonal skills. Recognized as invaluable member of high-functioning teams who thrives on challenges and in high-pressure environments. History as a quick learner with ability to quickly master any new concept, task, tool, or technology. Seeking growth within an organization that values hard work and results.

AREAS OF EXPERTISE:

Project Management Quality Assurance Resource Allocation Strategic Planning Vendor Management Risk Assessment & Mitigation Financial Management Cost Savings Budget Analysis PMO Methodology & Best Practices ASAP Methodology Business Analysis Customer Relationships Process Improvements Data Analysis Problem Solving

TECHNICAL SKILLS:

Primavera Project Management: MS Project Mainframe Cobol SAS Clist JCL

IMS: DB2 AS/400

ETL Tools: RODIN/DataTracker

Reporting Tools: Business Objects/Crystal Reports

PROFESSIONAL EXPERIENCE:

Confidential, Peoria, IL

Project Manager / Release Manager

Responsibilities:

• Successfully completed all phase deliverables on-time and within allocated budgets.
• Conducted weekly control meetings with team and status update meeting with senior management.
• Supported teams with internal charge-back information for all business units.
• Consistently evaluated and project health and facilitate weekly control meetings with all team members.
• Consistently identified Risks & Issues and take corrective actions and escalate issues as needed.
• Mentor team on best practices and PMO methodology.
• Consistently verified change requests and negotiated scope changes.
• Maintained consolidated estimating model to level resources and analyze incremental resource needs

Project Manager

Confidential

Responsibilities:

• Led team of 15 people consisting of resources across companies
• Conducted workshops to identify where MII could be used as the solution
• Submitted Business Case based on POC
• Implemented PMO processes for SAP Release projects
• Created Primavera project management and Control Meeting guidelines
• Developed release project plan template using ASAP methodology
• Developed look-ahead report to show resource workload

Project Manager

Confidential

Responsibilities:

• Analyzed and identified opportunities for improvement at warranty help desk. Conducted root cause analysis to effectively reduce number of calls to help desk, reduce cost, and review tickets more efficiently.
• Guided Project Managers and Six Sigma Black Belts in effective utilization of Primavera Planning tools, project management processes, and PMO processes.
• Implemented and monitored project budgets. Facilitated weekly Project Control Meetings with all team members.
• Supported 15 Deployment Coordinators locally and globally through development of SAP deployment project plans.
• Monitored the budget vs actuals throughout the project lifecycle and recommended corrective action plans to the Project Managers.
• Developed project related reports from Primavera.
• Developed PMO processes.

Portfolio Manager

Confidential

Responsibilities:

• Identified and initiated project management and governance processes for application fix projects.
• Supported 8 separate but concurrently active teams, consisting of 160+ cross-functional resources.
• Maintained 27 project plans in MS Project.
• Analyzed and presented program health and program cost reports to Program Governance Team.
• Conducted resource analysis to optimize management of resources effectively across multiple projects
• Managed resources effectively across multiple projects.
• Created detail process flows.
• Implemented time reporting tool to track program cost.

Resource Commitment Manager

Confidential

Responsibilities:

• Oversaw delegation of 40 resources to multiple projects based on evaluation of skillsets, project needs, and acquired external resources.
• Processed several Statement Of Work (SOWs) with various vendors.
• Defined resource management processes, roles, and responsibility for Project and Resource Commitment Managers.
• Served as ITSM deployment lead, improving applications with implementation of ITSM.
• Led resource planning and leveling exercises in preparation and execution of SAP development projects.
• Developed SAP Master Consulting Agreement for use CAT-wide, in collaboration with Global Purchasing, SAP, and other business units.
• Worked as ITSM deployment champion to implement ITSM in existing applications.
• Defined time reporting tool using PMI methodology and ITSM standards.

Customer Relation Manager

Confidential

Responsibilities:

• Monitored costs and project estimates throughout project lifecycles.
• Facilitated negotiations with customers focused on project priorities and timelines.
• Maintained open communication regarding project status.
• Produced and evaluated customer surveys.
• Maintained and provided quarterly reports on responsibility matrices, system availability, and service levels.
• Coordinated communications with both internal and external service providers.
• Implemented reporting solutions using Business Objects (reporting tool) for aerospace clients.
• Created year-end budget for business unit.
• Negotiated yearly software maintenance contracts with vendors.
• Created & Maintained 8 Service Level Agreements (SLAs) with 5 customer groups and Operations Level Agreements with internal service providers within ITSM standards.
• Led significant improvements in particularly challenging relationship with customer community via client facing and implementation of SLAs.