PROFESSIONAL PROFILE:

• Created and successfully implemented Project Management Office for the IT Strategic Planning Team including processes, plans, and policies.
• Proficient trainer to new project managers to the account team
• High contributor to the continuous improvement corporate methodology.
• Solutions - oriented professional going on nine year of experience working with IT professionals in the cell phone, banking and IT technology industries.
• Solid communicator of written and verbal skills for print, presentations, correspondence, vendor communications, and lessons learned facilitating.
• Dedicated, self-motivated achiever who is committed to success and adept at multiple tasks in a high-pressured environment. - Corporate ratings 2+ and 1 2010, 2011, 2012, 2013

TECHNICAL SKILLS:

Software Knowledge: Proficient in Microsoft Office Suite, Project, Visio, Note

EXPERIENCE:

Confidential, Dubuque, IA

Associate Project Manager

Responsibilities:

• IT associate project manager worked independently on projects including Mainframe software upgrades for CICS and DB2 including IVS software upgrades, SAN storage migrations, SQL DB transitions, OS builds for UNIX/Windows.

Account Focal /Trainer

Confidential

Responsibilities:

• Account Focal on the detailed PMO account specific guidelines and lead the team for over 1.5 years.
• Lead weekly team meetings discussing pertinent information needed on the ever changing account needs.
• Twelve solid PMs, including myself, worked over 1,200 projects annually from open to close, including detailed budget closing events.
• Created a corporate team of Service Request Coordinators, to assist Project Managers with repeatable tasks, the SRC role has been in effect since 2011.
• Supported Confidential project managers with project portfolios; soft skills; lead weekly team meetings and daily huddles; assisted with high volume dispatching and closings.
• Reviewed vacation/holiday coverage; established and maintain team coverage. Handled escalations between project managers, and projects to bring project back into on-time and within budget status.
• Portfolio Assist - review quality and quantity of project communication; project plans; soft skills with project managers.
• Trainer preparing 28 Confidential PMs onboarding access; account overview, tool use, developed two month training lecture series using the account desktop procedure guide as focus; created and maintained document training library.
• Trained Confidential PMs to run technical bridges with organization tool guidance, prior to, during and follow-up with client teams.

Program Manager

Confidential

Responsibilities:

• Worked with team of eight Project Managers as acting Americas Program Manager for a global drug company.
• IT infrastructure projects included disaster recovery, site moves, workstation and DB upgrades.
• Project SLAs met with the “work at risk program” where program manager works with project managers on 75% complete dates to ensure project completion on time and within budget.
• Built strong team work ethic among project managers, attended weekly meetings with DPE, PE and client teams, reporting on highly visible projects.
• Met with global portfolio managers to report weekly status to global program manager.
• Ran monthly audits on project management project control books.
• Took number of amber/red projects down by 80% over six months.
• Supported the Continuous Improvement process within the Global Delivery Framework as the acting tower lead for training.
• Programs rolled out under my guidance and authority, Career Roadmap, and Account Desk Procedures by client teams in which there twenty eight.
• Created a corporate team of Service Request Coordinators, to assist Project Managers with repeatable tasks.
• This effort opened 60 RFC positions at two Global Delivery Centers.
• Lead Mindsets/Behaviors/Capabilities Delivery Center program and implemented over twelve ideas center-wide including the New Hire coordinator role, where new hires are matched with role model team representative to integrate into the Confidential culture.
• Participated in THINK 40 implemented by Confidential where all employees would take an addition 40 hours of Confidential online classes per year.
• Usually exceed this action by 20-30% annually.

Confidential, Walnut Creek, CA

Program Manager

Responsibilities:

• Worked with Sr. Program Manager and team leads to identify major escalations and the appropriate work streams to support client outages and alerts.
• Maintained the master project and testing timelines, and schedules for assigned activities in software program Microsoft Project.
• Client contracts studied for deliverable timetables, recorded findings, and tracked client findings to VMU findings.
• Managed the tracking issues and risks working closely with team leads to determine potential solutions.
• Attended core client meetings, wrote minutes and tracked action items.
• Supported vendor management activities such as testing and implementation schedules, application and contract specification tracking and standards.
• Established Project Management Office into the Service Implementation team of IT Project Managers.
• Created the standardized toolkit and PMO guidelines for managing large programs cross-functionally including project lifecycle management.
• Approved guidelines, toolkit kickoff and integration within Project Management team.
• Managed the master tracking for approved projects. -Coordinated logistics for program phase events (i.e., project kick-off, phases and gates, and key learning events).
• Created and maintained presentation materials, schedules, and master lists.
• Coordinated and maintained program documentation and key deliverables.
• Implemented and drove routine process changes within the PMO to improve the performance and operation of project managers.
• Coordinated the data collection for capitalized labor assignments and the communication to the Finance team.
• Ensured program teams were adhering to PMO guidelines and use of standard toolkits.
• Billable hours - FTE and Contractor hours testing project, moved from manual to automated PMO time-tracking linked to JDE accounting system.
• Created and coordinated weekly and monthly reporting documents communicating program activities and progress to Sr. Management.
• Maintained document libraries on SharePoint and corporate share drives, maintaining naming convention standards.
• Provide input to upkeep the PMO for team sharing.
• Wrote process and procedure documentation using the Visio and Word tools for PMO and revised departmental strategic changes in management and positions.
• Managed the annual Operations Manual production for three years, including establishing the project timeline, worked closely with project writers until sign off, produced and distributed.