Consultant Resume Profile

IT Systems Analyst

Expertise in planning, developing, implementing, and supporting state-of the-art information technology solutions across a global enterprise environment. Highly skilled in crisis management, problem solving, negotiation, and consensus building across teams proven ability to read and analyze business and regulatory documents to assess potential IT solutions and suggest alternatives to overcome obstacles with short -and long- term goals. Innate ability to build rapport with clients and colleagues and succeed in high-pressure, challenging, and deadline-driven environments. Seeking an IT position in which to streamline, secure, and improve efficiency within an organization's technical processes.
Application Development Project Management Programming/Scripting
Client/User Support Troubleshooting Problem Resolution System Analysis/Design/Development

Professional Experience

Confidential

Application Developer III

Collaborate with the release and development managers to set up a build schedule for each release.
Investigate and troubleshoot any problems in the build process.
Migrate completed builds to development and test environments according to planned schedule.
Perform maintenance and development activities required to support/enhance the build process.
Maintain the configuration control environment, tools, and related structures.
Work with application development and Unix teams to facilitate the development process.
Handle version control and build management for all applications.
Design, code, and test projects in the AR and WNP application support areas.

Key Accomplishments

Senior Consultant Confidential

Created sustainable knowledge transfer for business owners of customer service applications.
Designed, coded, tested, and maintained various vendor interface applications.
Assumed full responsibility for entire customer service batch system.
Designed and coded numerous batch applications for backend billing system.

Key Accomplishments

Designed and coded applications to improve customer service, resulting in increasing customer base from 450,000 to more than 5 million in 9 years.
Assumed sole responsibility for entire customer service batch system, including enhancing and maintaining several hundred programs and scripts.
Served as key member of both Conversion and Interface teams throughout company's move to new billing and rating system.